Name: Avis Rent-A-Car
Telephone: (919) 286-0173

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Phone: (919) 286-0173

Directions 3.5

Google Rating

3.5

Drea Shaver 8 months ago

I rented a vehicle for Thanksgiving last week… it was dirty when I rented it, the guys says they can’t clean them on the lot … but you could wipe the snot off the steering wheel!! I took it to the car wash and spent extra money when I brought it back as we drove through snow and salt. Yes I had a dog in it but I vacuumed and used a roller … we found bay bell wrappers, Cheetos and SunChips in this car yet we were charged $50 for there being maybe some dog hair … but that I should be grateful it wasn’t $450 … they said it smelled … if it did it wasn’t dog it may have been onions from the burgers we brought home!! They don’t say no dogs they say no excessive dog hair … if I vacuumed and used a roller it wasn’t excessive!
Krystal 6 months ago

This place is horrible. First time I rented everything was good. We back a 2nd time and they said they had no vehicles but put in a reservation and they would get us one. We sat there for 2 hours for nothing. They just kept giving out vehicles to other people. They never apologized or anything. They just ignored us and acted like we weren't there. So we decided to give them a try again a couple of days again and we used our bank card and he said it was denied even though we had over $8000 on the card. So we tried our credit card, we have 2 that are identical but different numbers. Well the ones we tried was the wrong one. The guy was like no I'm not running another payment and said they can only do it 1 time a day. And basically told us to get lost. They were rude, dismissive and unprofessional. We rented from them just fine the first time. But they wanted to treat us horribly the 2 last times. We went to Enterprise rented a $500 vehicle just fine. There were no issues with my payment. But the guy at the other place absolutely would not let us try the right card. He said he gave us the benefit of the doubt for letting us use the second card after our bank card. I do not recommend going to this place. They treat you horribly and absolutely unprofessional.
Tamika Williams 3 months ago

I love renting from this location. Shabbir is very helpful, polite, and attentive when it comes to my vehicle interest. I will definitely continue renting from Avis in Durham.
Matt Kirk a month ago

Renter beware! Avis charged a cleaning fee of $250 for having returned a minivan with sand on the floor following an April 2026 family road trip to FL, see pic. This charge was posted to our credit card over a week after we returned the vehicle and we never received notice of the charge in writing, so it came as a surprise on our next credit card statement. It’s particularly aggravating that Avis rented this minivan to us without cleaning/detailing between customers. The service agent on hand stated that the vehicle was in acceptable condition at time of both pick-up and drop-off. Multiple phone calls to customer service further complicated matters as we were told different things. According to Avis Terms & Conditions: “2.6(c) Cleaning Fees. You will pay a reasonable fee for cleaning the Vehicle's interior or exterior for what we determine in our sole discretion are excessive stains, trash, dirt, soilage, odors, or pet hair after the Vehicle is returned.” In this situation, $250 was not “reasonable” and the amount of sand not “excessive.” It could have been easily vacuumed up in 15 minutes. My wife reached out to Avis customer service and was first offered a $50 reduction in the charge, which we still considered unreasonable. Sidenote 1: If you ever find yourself in a similar situation, you may want to consider not accepting a $50 credit. Why? Should you later dispute the charge, a credit card company might then rule in the merchant’s favor. Avis surely knows this trick. In any event, the offer was rescinded and my wife got hung up on multiple times by Avis customer service and supervisor when she sought further explanation for this cleaning fee and lack of communication. Still with unanswered questions, I tried my luck with Avis customer service in May and seemed to get somewhere when the agent stated “you are not responsible for the fee and it will be dropped.” The agent stated that he would send this by email for our records. Sidenote 2: Again, if ever in this position, do not disconnect the call until you verify you’ve received such documentation. I made the mistake of taking this agent by his word. Spoiler: the email never came, the charge was never dropped and follow-up calls to Avis have been unproductive with customer service agents denying any such statement.
Ashley Miller 3 months ago

Great, Awesome service. Been coming for over 4 years and never had an issue. If there is an issue its with Budget/Avis themselves and not the location. Great people and cars always clean. Thanks you guys!