Name: Avis Rent-A-Car - RDU
Telephone: (919) 840-4750

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Phone: (919) 840-4750

Directions 3.9

Google Rating

3.9

Faraaz Farooq 2 months ago

Only reason I did not give 1 star is because the employees are nice. Otherwise, this experience is awful. The lines are terrible and stretch out the door. This means you have to wait for an hour in 90+ degree heat.

In addition, the car I received was disgusting. The exterior was not washed and the inside was clearly not vacuumed. However, since I had waited over 90 minutes to get my car in the heat, I did not have the will to go back and ask for a few car.

As a business traveler to Raleigh, I will be going somewhere else next time. Even if you have to pay more, go somewhere else with more than four stars. It will be worth it.
WANDY GARCIA a month ago

After returning from a 36+ hour journey home from Thailand, I was completely exhausted, jet-lagged, and not feeling well. I had a layover in Raleigh to pick up my 9-year-old son before catching another flight home.

I rented a car from Budget, and the process was smooth from the start. The front desk associate was friendly and helpful, making pickup quick and easy.

After picking up my son and getting a little rest, we headed back to the airport. When I returned the vehicle, I was greeted by Leatrice. She scanned my rental and pointed us toward the shuttle. Seeing me, my son, and all our luggage, she noticed how tired I was and kindly offered to drive us directly to the terminal.

That simple act of kindness meant so much after such a long trip. It was one of the most thoughtful customer service experiences I've had in a long time. Even my son commented on how nice she was and how much he appreciated her helping us.

Leatrice turned an exhausting travel day into a memorable experience. Budget is fortunate to have an employee who genuinely cares about people. Thank you, Leatrice, for your exceptional service and kindness.
Linda Conrad 2 months ago

Avis Car Rental

“While returning our rental car, I had several heavy suitcases and only one person stopped to genuinely help me — Leatrice. She was kind, professional, patient, and went above and beyond by helping carry four suitcases for me at the airport rental return area. In a stressful travel moment, her attitude and willingness to help truly stood out. Excellent customer service like this deserves to be recognized. Avis is fortunate to have someone like Leatrice representing their company. Thank you again, Leatrice, for your kindness and professionalism!” Thank you Leatrice! You are a phenomenal woman!!!
Andrew Hamil 10 months ago

One start is not low enough. Makes sure you look at your bill they like to charge you for feul even if you fill up before you come back. I filled up at the sheetz on Aviation parkway at 4:07pm. Then drove the 1.5 to the avis drop off. Walked around for trying to find someone to check may car in. And when they did they charged me $58.43, more gas then the car would even hold, at 4:24pm. First off how do you know how much gas it needs if it did but it didn't. Second you finish the check in when I am standing there and according to your corporate office you still haven't finished checking it in yet. Hmmmmm little fishy to me. I am a president club member with avis but I will never deal with this aris at rdu again. When you try to call them they put there phones on bypass so they all go to corporate no wonder after the rating this one has. Beware beware they will try to rip you off. I am even adding pictures to show they charged me for no reason.
Stephen Smith 3 weeks ago

We ran into a little snag with a difference in the price we were quoted and the price we were given at the check in desk. Fortunately we were greatly helped by Natalia, who was an absolute delight! It took a bit to work out, but she never lost her very friendly smile and smoothed over every hiccup until we worked it all out. She is wonderful! Customer service reps like her add tremendous value to your company brand. Thank you, Natalia!