Name: Avis Rent-A-Car - RDU
Telephone: (919) 840-4750

Visit Website

Phone: (919) 840-4750

Directions 3.9

Google Rating

3.9

WANDY GARCIA 2 months ago

After returning from a 36+ hour journey home from Thailand, I was completely exhausted, jet-lagged, and not feeling well. I had a layover in Raleigh to pick up my 9-year-old son before catching another flight home.

I rented a car from Budget, and the process was smooth from the start. The front desk associate was friendly and helpful, making pickup quick and easy.

After picking up my son and getting a little rest, we headed back to the airport. When I returned the vehicle, I was greeted by Leatrice. She scanned my rental and pointed us toward the shuttle. Seeing me, my son, and all our luggage, she noticed how tired I was and kindly offered to drive us directly to the terminal.

That simple act of kindness meant so much after such a long trip. It was one of the most thoughtful customer service experiences I've had in a long time. Even my son commented on how nice she was and how much he appreciated her helping us.

Leatrice turned an exhausting travel day into a memorable experience. Budget is fortunate to have an employee who genuinely cares about people. Thank you, Leatrice, for your exceptional service and kindness.
Linda Conrad 3 months ago

Avis Car Rental

“While returning our rental car, I had several heavy suitcases and only one person stopped to genuinely help me — Leatrice. She was kind, professional, patient, and went above and beyond by helping carry four suitcases for me at the airport rental return area. In a stressful travel moment, her attitude and willingness to help truly stood out. Excellent customer service like this deserves to be recognized. Avis is fortunate to have someone like Leatrice representing their company. Thank you again, Leatrice, for your kindness and professionalism!” Thank you Leatrice! You are a phenomenal woman!!!
Stephen Smith a month ago

We ran into a little snag with a difference in the price we were quoted and the price we were given at the check in desk. Fortunately we were greatly helped by Natalia, who was an absolute delight! It took a bit to work out, but she never lost her very friendly smile and smoothed over every hiccup until we worked it all out. She is wonderful! Customer service reps like her add tremendous value to your company brand. Thank you, Natalia!
Amirah Wright 2 months ago

I had a great experience with Budget Rental from start to finish. The customer service was excellent, and the entire process was smooth, professional, and stress-free. Denisha was absolutely amazing — she managed everything so well and made sure I was taken care of with no hassle at all. She was patient, friendly, knowledgeable, and truly went above and beyond to provide outstanding customer service.

Mrs. Rhonda and Mrs. Miram were also wonderful and very professional. They made me feel welcomed and appreciated as a customer. It’s rare to come across a team that works together so efficiently while still making customers feel valued and respected. Their positive attitudes and willingness to help made the experience even better.

As a Fastbreak Elite member, I travel often and have dealt with many rental companies over the years, and this location truly stood out. The vehicle was clean, the pickup and return process was quick, and the customer service exceeded my expectations.

Thank you again to Denisha, Mrs. Rhonda, and Mrs. Miram for making my rental experience such a positive one. I highly recommend this Budget Rental location to anyone looking for professional, fast, and reliable service. I will definitely continue renting from here in the future!
Chris Prince 2 months ago

Great job to the team Natasha / E / Doug /KD the manager help me with making sure to take a few extra minutes to make sure to find me a great rental. We went through 4 different cars due to a few minor issues. By in the end it all worked out great in the end. The team is working hard on getting the cars clean and ready to go! Their customers service is immaculate.