It's difficult to give someone a 5 start, because it would have to exceed beyond expectations. But Alamo Rent a Car is very close to my heart. We have used this company twice, gotten to NC very late at night and the process has been smooth. No issues of any kind, the down payment has always come back on time. Never have they taken our money just because. Their prices have been fair to us. Prices have not changed when I arrive, rates are the same as shown online. I have had a great experience with Alamo. They take our Debit card and we always get to choose our vehicle. Thank you for your great service.
Jul 30, 2019
Great service. Pleasant attitudes. Got a small SUV for the price of a full size. Didn't expect that, but it made my entire vacation driving experience fun.
Jul 23, 2019
Super friendly and customer service oriented staff! I wanted a particular car, and they went out of their way to get it for me. Price was FANTASTIC and the car was NEW and fun to drive. Could NOT ask for better from a car rental facility! Thank you again!
May 29, 2019
Our flight arrived late and we weren't able to pick up our vehicle until after 1 AM. The Alamo shuttle met us at the terminal and the clerks were efficient, friendly, and helpful. We were in our vehicle in less than 5 minutes. The vehicle was absolutely in like-new condition. When we returned the vehicle at 4 AM, the service was equally fantastic and we were on our way to the terminal in the shuttle in less than 5 minutes. This, coupled with a terrific rental rate, is the reason we prefer Alamo for our vehicle rental needs.
Aug 7, 2019
The receptionist(young slim white guy) was very rude telling me I have never been there, this was actually my 3rd time, kept rushing me off as I was trying to find my email from the previous rental about 4 weeks ago... Manager came and helped (Middle age black guy) he found my information but was still very rude and recommended me to the enterprise across the street next time so I guess I will he getting rental elsewhere since my services is not wanted there. Thanks,Tierra
Sep 1, 2019
I usually have a great experience at Raleigh RDU Alamo but not this time. When I got there I had to wait to get the car and when I got a mile from the rental center a sensor in the dash went off as I stopped at a stop sign indicating I had a front car accident and that I had hit something and the sensor was not working. This continued every time I started the car after five minutes. I had to get to my destination, mother hospitalized and was already late due to the wait in the first place. When I called the service number they said I could be compensated for it at customer service upon return of the car. No one was at customer service. Three separate vans to take people to the terminal came and went and multiple people walked by not ever acknowledging me and ever trying to help when I was obviously needing help standing at a counter at customer service. The car was dirty, I also had to put air in the tires a few days into the rental and as it was a trip to care for a sick parent and I rented to avoid all of this I am very unhappy with their service and feel very disrespected. I also do not like the weekly instead of daily charge. paying for days you do not even use the car. not something I appreciate.
I was truly unhappy this trip with Alamo and I hope they read this and contact me and do something to make good.
Sep 4, 2019
The best car rental experience I’ve had. Everyone was helpful and kind, they got us in and out quickly and didn’t try to push any upgrades. Will definitely rent from Alamo again.
Aug 29, 2019
Service was quick not so much friendly welcoming,but professional. Head attendant looked quickly for the class of car we reserved and swiftly moved to an upgrade with no charge. Just a blessing
Oct 2, 2019
I've rented with Alamo a few times but this experience wasn't as pleasant as the other times. I was able to pick my vehicle (nice!) but when I got home, the "Maintenance-Oil" light came on. I called and reported that the light was on and the service representative ensured me that I would receive a call that night in reference to my report. I was going out of town the same night and I didn't receive a call. I had to have my boyfriend check the oil to make sure it was safe for me to drive as I had already been running behind schedule to get to my destination. The return process was quick but the staff was rude and told me to get on the shuttle to get back to the Alamo office. I asked because it didn't sound right (but RDU is a large airport) and the lot person replied "like I said, you have to take the shuttle." Turned out that I didn't need to be on the shuttle (and I should have went with my instinct) so I had to ask the driver to let me off before he left the lot. Very different experience from any other time I've rented with Alamo.