Name: Avis Rent-A-Car
Telephone: (919) 286-0173

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Phone: (919) 286-0173

Directions 3.5

Google Rating

3.5

Drea Shaver 9 months ago

I rented a vehicle for Thanksgiving last week… it was dirty when I rented it, the guys says they can’t clean them on the lot … but you could wipe the snot off the steering wheel!! I took it to the car wash and spent extra money when I brought it back as we drove through snow and salt. Yes I had a dog in it but I vacuumed and used a roller … we found bay bell wrappers, Cheetos and SunChips in this car yet we were charged $50 for there being maybe some dog hair … but that I should be grateful it wasn’t $450 … they said it smelled … if it did it wasn’t dog it may have been onions from the burgers we brought home!! They don’t say no dogs they say no excessive dog hair … if I vacuumed and used a roller it wasn’t excessive!
Tamika Williams 4 months ago

I love renting from this location. Shabbir is very helpful, polite, and attentive when it comes to my vehicle interest. I will definitely continue renting from Avis in Durham.
Matt Kirk 3 months ago

Renter beware! Avis charged a cleaning fee of $250 for having returned a minivan with sand on the floor following an April 2026 family road trip to FL, see pic. This charge was posted to our credit card over a week after we returned the vehicle and we never received notice of the charge in writing, so it came as a surprise on our next credit card statement. It’s particularly aggravating that Avis rented this minivan to us without cleaning/detailing between customers. The service agent on hand stated that the vehicle was in acceptable condition at time of both pick-up and drop-off. Multiple phone calls to customer service further complicated matters as we were told different things. According to Avis Terms & Conditions: “2.6(c) Cleaning Fees. You will pay a reasonable fee for cleaning the Vehicle's interior or exterior for what we determine in our sole discretion are excessive stains, trash, dirt, soilage, odors, or pet hair after the Vehicle is returned.” In this situation, $250 was not “reasonable” and the amount of sand not “excessive.” It could have been easily vacuumed up in 15 minutes. My wife reached out to Avis customer service and was first offered a $50 reduction in the charge, which we still considered unreasonable. Sidenote 1: If you ever find yourself in a similar situation, you may want to consider not accepting a $50 credit. Why? Should you later dispute the charge, a credit card company might then rule in the merchant’s favor. Avis surely knows this trick. In any event, the offer was rescinded and my wife got hung up on multiple times by Avis customer service and supervisor when she sought further explanation for this cleaning fee and lack of communication. Still with unanswered questions, I tried my luck with Avis customer service in May and seemed to get somewhere when the agent stated “you are not responsible for the fee and it will be dropped.” The agent stated that he would send this by email for our records. Sidenote 2: Again, if ever in this position, do not disconnect the call until you verify you’ve received such documentation. I made the mistake of taking this agent by his word. Spoiler: the email never came, the charge was never dropped and follow-up calls to Avis have been unproductive with customer service agents denying any such statement.
Suzette 3 months ago

First, I'd like to say that I've rented at multiple Avis locations in several states, using my employer discount with no problem, but I have to say that this location is the first where I've ever been asked to see my work badge , or experienced such rudeness and unprofessionalism. I made a reservation one week in in advance, and upon going to this location to pick up my vehicle, it started off fine, until they asked me for my company ID in order to use the company discount code that allows for a discount. After advising the representative that I did not have my work ID or badge on me (I don't know many people that do, especially if they're not on their way to, or leaving work), he told me I'd have to pay the regular rate, and they would credit me the discounted rate upon returning the car an confirming my place of employment by bringing in a badge...I thought, ok, fair enough. I asked how much the regular rate would be, after he quoted me double the price, which would be without my employee discount, I declined, and asked him to cancel the reservation, at which point, the older guy, who was supposedly helping another customer next to me, decided to chime in and say "you had a reservation, now you don't" I'm thinking, what????. As I proceeded to walk out, I told him , that there was no need to be nasty, especially since he was not the person helping me. He then went on to accuse me of yelling at him when I made the comment. I said, "I didn't yell at you," the other customer's looked confused as well, then he went on to say, "well, you raised your voice." Okay so which lie is it? Did I yell, or raise my voice? I guess he didn't understand the human concept of voice inflection. I said, " of course the black woman is yelling" being sarcastic of course. If I have some to say, I'm going to say it, respectfully of course, and I will not be silenced. The younger one that was helping me went on to say, we're black, as of that made it ok. First of all, I'm not going to pretend that I know what part of Africa they are from, but they are definitely not African American, which are totally different experiences, and they are not black women, not to mention, these geniuses don't realize that they do not have to be a non-person of color to perpetuate those negative stereotypes about black women. These guys should be sending us flowers, thanking my African American ancestors that fought and died for the benefit that immigrants like him have, in order to come here and build a life, yet, they get comfortable, and try to disrespect those of us that are already productive members of this community. WIth that said, we all have a choice as to where we spend our hard earned dollars, and I implore everyone to think read reviews before they decide to patronize these businesses. I will also be reaching out to corporate, as they should not be able to represent Avis in such a negative manner, franchise owner or not.
ittybittyme me 4 weeks ago

I recently went to an airport in North Carolina and rented a car through Avis. I had the pleasure of receiving service from Taniyah Mackey. Her expertise was awesome. She was very knowledgeable about the cars and pointed me in the right direction. Her attitude was top-tier and very pleasant. If I were to ever come back through North Carolina and needed a rental, I would definitely request to speak to her. She deserves acknowledgment for her customer service skills.