This is a great place to rest from your journey. Meets all the high standards of Marriott. Tucked off the beaten path just enough to be semi secluded but not enough to be inconvenient. Lots of great eats within 3 minutes. Everything was clean, contemporary and ready for guests. Because of all the convenient online apps Marriott utilizes, I had no interaction with staff. I simply went to my room, slept, had a nice breakfast and left. Reservation, room key and check out are all online, if you prefer.
Kimble Little
Nov 4, 2024
5
The service was top notch, Dennis the Manager, Kim and Emanuel. The entire staff provided excellent customer service. It started with the shuttle from the airport the lady who picked me up was kind and patient. I will for sure stay there again when I am in the Durham area. If there was a scale to 10 I would give them a 10 for my stay.
Dennis Slusser
Jul 27, 2024
4
I have to start by saying we got in extremely late, after 1am. Flew across the country and only found a Wendy’s or McDonald’s open. Got to the hotel, the glass door was locked. The guy behind the counter was helping someone else and just looked over at me and ignored that I was there. I’m on crutches. Another patron saw me there and walked over to open the door for me. Check in was fine, I had already done the mobile check in. He didn’t mention that I was a Gold Elite member, not that it really means anything, I just always get surveys asking if they greeted me and recognized being a member. The parking lot was almost completely full with several people double parking so they didn’t get door dings and an Enterprise box truck taking up 6 spots. He was nice enough to walk the property and locate a spot that we could fit an Expedition in. My daughter had to crawl across the seats to squeeze out the driver side. He then made a comment under his breath that sounded like he was telling my wife that she should have let her husband park. That just pissed her off the rest of the night. There was plenty of tables so we ate our nasty Wendy’s in the lobby. A huge plus was they sold cold beer and wine from their little market. The room was fine, nothing fancy but it was great for the 5 of us with 2 doubles and a trundle. The bathroom sink area didn’t have a door so my wife couldn’t get ready without shining a light on those that were sleeping. Overall it wasn’t bad, but will definitely look at other hotels next time we fly in/out of RDU.
Jamaar Valentine
Jun 25, 2024
5
5 stars for weekday daytime crew's hospitality. The employee who provided early check-in was great with guests. It creates a pleasant atmosphere even in observation alone but also personal experience with the employee. The facilities team, housekeeping, and f&b team encountered around the property also showed great hospitality.
Surprisingly, the only group that did not showcase an attitude of hospitality were a the handful of other team members encountered at the front desk plus a couple others who speared to be done form of manager or storehouse. While hospitality may not have been the focus four these first-facing individuals, every last person provided good guest service. At this price point, that is exceptional.
Zee Frometa
Jun 18, 2024
5
We had a great stay at Springhill. The staff is absolutely great.
The room was spacious enough for a family of 4 with a king bed size and a very comfortable sofa bed. Our room had a small kitchenette with a microwave, refrigerator and coffee maker. Sink included which was perfect since we have 2 kids and needed to wash some bottles.
Shower has shampoo, conditioner and body wash.
The pool is kinda small but I liked the fact that they do have a patio area where you can sit and have a coffee or drink outdoors while you watch your kids while they play at the pool.
We ordered Buffalo Wild Wings and dominos and they do have delivery service to this hotel so that’s a plus.
Shuttle to the airport ran on time.
