McDonald's
Phone: (919) 530-8510
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 6:00 AM – 9:00 PM
Tuesday: 6:00 AM – 9:00 PM
Wednesday: 6:00 AM – 9:00 PM
Thursday: 6:00 AM – 9:00 PM
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Tuesday: 6:00 AM – 9:00 PM
Wednesday: 6:00 AM – 9:00 PM
Thursday: 6:00 AM – 9:00 PM
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Map
Google Rating
-
Bathrooms locked, manager had to unlock it for me. I ordered a large caramel iced coffee with 2 extra portions of caramel syrup and 2 portions of espresso. Ordered biscuits with sausage gravy and a hash brown . Iced coffee was good as was the hash brown . But no biscuits under the gravy! When I asked him about the missing biscuits he said he would correct it and accused me of having an attitude and being rude! He brought me a fresh biscuit and gravy and said I could “keep the original gravy “ as if he was doing me a favor! Never again! -
I am writing this review because I have repeatedly experienced communication issues at this McDonald's location. During my visit today, I asked for an extra condiment at the drive-thru window. The employee assisting me appeared unable to understand what I was asking. I repeated my request more slowly and clearly, but communication remained difficult, and the employee became frustrated before getting a manager.
When I spoke with the manager, I asked whether the employee spoke or understood English, given that they were working in a customer-facing position. The manager informed me that the employee did not speak English. While I have no issue with businesses hiring employees from different backgrounds, customer service roles require a basic ability to communicate with customers. Effective communication is essential for taking orders, handling requests, and resolving issues.
Unfortunately, this is not the first time I have experienced communication problems at this location due to a language barrier. I believe management should ensure that employees working directly with customers have sufficient English proficiency to perform their duties effectively and provide a positive customer experience. -
I recommend you have someone go through the dining area hourly to clean tables and sweep the floors. Most mornings, every table is covered in crumbs and spills.
The Kiosk near the door hasn't printed receipts in many, many months. Please get that fixed.
Whether your food comes out "to go" or for dine-in appears to be completely random. Please train your staff to pay attention to whether the order is dine in or take out. If it's dine in, train your staff to consistently either carry it to the table or to call customers to the counter. Pick one and stick with it. Staff appear to randomly do whatever they want.
The biscuits at this location are phenomenal, though. Ten stars. Whoever makes the biscuits is single-handedly keeping this site in business. -
Very frustrating experience. I waited in a long line to be served, only to be told at 11:55 PM that they were only accepting DoorDash orders. If that was the case, customers should have been informed before waiting in line. Waiting that long just to find out I couldn’t place an order was a huge inconvenience and a waste of time. Better communication with customers would definitely improve the experience.
Also, the app should not say “Drive-Thru” is available if you aren’t actually accepting drive-thru guests. That is misleading and causes customers to waste their time driving there and waiting in line, only to be turned away. Better communication between the app and the actual store hours/services would make a huge difference -
Please please please double check your order.
The kitchen literally does not care. 4 days in a row I ordered a sandwich plain, only cheese in the drive through, and 4 days in a row they screwed it up. It's on the receipt, the upcharge is there, they just don't care. The fifth day after that they left the fries out of the order. I guess I'm a slow learner. Their indifference to your order being correct is amazing.
The best thing about this McDonald's location is that it's got me cooking at home.
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