Name: Icon Beauty Supply
Address: 2121 TW Alexander Dr, Morrisville, NC, 27560, US
Telephone: (984) 219-1558

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Phone: (984) 219-1558

Directions 4.4

Google Rating

4.4

Kymberli C. a year ago

I noticed Icon Beauty driving by and was delighted to see that they had a wide variety of items in stock. I needed some Got2B for a last-minute trip and they had exactly what I needed. I was able to make my purchase and go about my day within 5 minutes. I would be back to see what else they have to offer when I have more time. I also love the fact that this store is black-owned and Operated, definitely a plus.
Kristina - 4 months ago

I had a fabulous experience today at Icon Beauty Supply! I was greeted by Chelsea upon entering, and she was very friendly, smiley, and personable. Furthermore, the entire store was neat, organized, and felt like a warm embrace. Such a welcoming experience, especially loved the Gospel music. I was in and out with exactly what I was looking for. I highly recommend Icon Beauty Supply. Black-owned with excellent customer service.
Lashunda Adams 5 months ago

My daughters and I visited this store on 6/11/26 at 7:50p. Upon entrance a girl with curly hair at the register just stared at us. I spoke first said hello she said hi and continued her phone conversation. Another women (Chinese) walked in and she spoke with the quickness "Welcome to Icon".
We were looking around for conditioner we never got asked did we need assistance.
As we were leaving my daughter went to the wrong entrance and the girl at the register say wrong door. Now if she notice that, she also notice us looking for something. She did not say anything to us as we were leaving.

I have been to this location before and the experience was great. I believe the owner was there, apon entrance "Welcome to Icon" she stated and as leaving she stated "Have an Iconic day". That statement is unique and made me return to the store. I also listed this hair business in Tictok comment section for support of black owned in NC before this day. Whoever that lady was should have better customer service to ALL. She also stated she's a hair dresser to another customer for more context.
Im not blaming the owner but she indeed should know the staff she has can hurt her business if goes unchecked.
EsDotBK 3 years ago

Terrible experience I would absolutely not recommend anyone spending their money here. You try to support the businesses and businesses like this remind you why you should not terrible customer service. First time visiting employee did not explain that there is no return refunds. Only exchanges, employee helped me find what I needed for 5 to 10 minutes and it was still the wrong product and would not give me a refund nor did she tell me at the time of purchase that there is only exchanges no refund. When I came back in to get a refund she had an attitude with me and I tried to reason with her explaining that this was my first time in there. She kept referring to the policy at the register with a nasty attitude. Unfortunately for myself I did not see the policy but she still would not give me a refund. After it was her error in my purchase choice. Don't spend your money here.
Kei 2 months ago

It’s unfortunate that I have to leave a negative review because Jasmine was actually pleasant and helpful when I initially had a question about hair products.

The issue started when I got home and checked my receipt. I purchased two perfume oils but was charged for three. I immediately called the store and spoke with Jasmine before they closed. I explained what happened and was told that the extra charge would be addressed. I also gave my name and was told that the manager would be made aware that I would be coming back the next day.

When I returned, I was told that they don’t do refunds. That was extremely frustrating because this wasn’t a situation where I changed my mind about a purchase — I was charged for something I did not purchase.

What made the situation even more frustrating was that I was asked to provide my name, phone number, and email address so the issue could supposedly be handled. I’ve never had to provide all of that information to resolve a simple overcharge, but I wrote everything down and provided it as requested. Now I’m left wondering: what happens next? I was given no clear resolution, no timeframe, and my time was wasted having to come back to the store over an error that wasn’t mine.

At this point, the experience has been disappointing enough that I definitely won’t be returning. It’s not just about the money — it’s about how the situation was handled. If a customer is accidentally overcharged, the process to correct that mistake should be straightforward, especially when the customer immediately brings it to the store’s attention.

Jasmine was pleasant during my first interaction, but unfortunately, the way this issue was handled afterward completely changed my impression of the store.