Two night stay. Frequent IHG member and guest at HI Express. Positive - very friendly and courteous early morning check in by Calvin. Also , Terry, housekeeping manager was attentive and polite. They were both terrific. Negatives - eggs both mornings were dry and over cooked. Front desk rep at checkout was untrained and never thanked me for staying. Didn’t feel appreciated as a guest. It’s a competitive business and need to make guests feel like you’re glad they chose HI. Would have given 3 star if not for Calvin and Terry.
Ryan M. Stowe
May 31, 2019
Natesha always goes above and beyond to accommodate guests. Very nice, clean, and quiet hotel. Highly recommend.
Feb 24, 2019
This is a great property. Bed was comfy, shower was blissful and the breakfast was excellent. Best of all, the room was quiet. Never heard one plane (this is near the airport) and never heard any noises from other rooms/floors.
Mar 26, 2019
The room was very spacious, the TV was in one area and the computer desk was separate allowing me to work away from the TV area. The bathroom was clean and so was the rest of the room. My husband was impressed with the gentleman serving breakfast, the man was attentive to all the guests and very pleasant
Apr 5, 2019
Clean, large room, comfy bed. Staff were friendly and helpful.
Location is good.
Breakfast and coffee good - though I despair at the disposable plastic plates and cutlery. Surely that has to change in the next year or two. - But thats everywhere in USA right now.
Knocked a star off for the train track. A goods train that must have been 2 miles long with several locomotives passed at 3am. The front where the locos were made a noise louder than I thought possible - I woke up thinking the world was ending. Adrenaline flowing - and it was a full 5 mins + before all the carriages had passed. It took me 2 hours to get back to sleep.
Jun 25, 2019
The best part of my stay here was Shawn!!! Every morning I come down and I look forward to seeing him serving breakfast! he's very meticulous when it comes to making sure the area around you and the area with the food is clean. He is a fantastic addition to Holiday Inn Express. He has made my extended stay WELL WORTH WHILE!! I would love to pack him up and take him home with me and my husband!! I would like to thank him for his thoughtfulness about making sure EVERYONE is satisfied during breakfast 😁