Two night stay. Frequent IHG member and guest at HI Express. Positive - very friendly and courteous early morning check in by Calvin. Also , Terry, housekeeping manager was attentive and polite. They were both terrific. Negatives - eggs both mornings were dry and over cooked. Front desk rep at checkout was untrained and never thanked me for staying. Didn’t feel appreciated as a guest. It’s a competitive business and need to make guests feel like you’re glad they chose HI. Would have given 3 star if not for Calvin and Terry.
Ryan M. Stowe
May 31, 2019
Natesha always goes above and beyond to accommodate guests. Very nice, clean, and quiet hotel. Highly recommend.
Feb 24, 2019
This is a great property. Bed was comfy, shower was blissful and the breakfast was excellent. Best of all, the room was quiet. Never heard one plane (this is near the airport) and never heard any noises from other rooms/floors.
Mar 26, 2019
The room was very spacious, the TV was in one area and the computer desk was separate allowing me to work away from the TV area. The bathroom was clean and so was the rest of the room. My husband was impressed with the gentleman serving breakfast, the man was attentive to all the guests and very pleasant
Apr 5, 2019
Clean, large room, comfy bed. Staff were friendly and helpful.
Location is good.
Breakfast and coffee good - though I despair at the disposable plastic plates and cutlery. Surely that has to change in the next year or two. - But thats everywhere in USA right now.
Knocked a star off for the train track. A goods train that must have been 2 miles long with several locomotives passed at 3am. The front where the locos were made a noise louder than I thought possible - I woke up thinking the world was ending. Adrenaline flowing - and it was a full 5 mins + before all the carriages had passed. It took me 2 hours to get back to sleep.
Jun 25, 2019
The best part of my stay here was Shawn!!! Every morning I come down and I look forward to seeing him serving breakfast! he's very meticulous when it comes to making sure the area around you and the area with the food is clean. He is a fantastic addition to Holiday Inn Express. He has made my extended stay WELL WORTH WHILE!! I would love to pack him up and take him home with me and my husband!! I would like to thank him for his thoughtfulness about making sure EVERYONE is satisfied during breakfast 😁
Oct 18, 2019
My best stay by far in the Durham area! The beds are so comfortable and noice is minimal. Very clean and well designed hotel. The breakfast food was Excellent. I loved the Manager’s special! The meatballs and spaghetti with garlic bread was amazing 😉 Staff were so helpful and friendly. I look forward to coming back in the future. I am hoping they bring back the Pancake Madness Managers special.😊
Jul 22, 2019
My one night stay here was great. I had a single king room on the 2nd floor. The room was very nice, spotless, quiet. The staff was very friendly, especially Calvin and Sophie. I had researched several hotels in the area and decided to try this one. I would absolutely stay here again. No complaints at all.
Jul 28, 2019
Great place to stay in the business district. Not a great deal to do in the immediate area so be prepared to drive.
Staff were great.
Aug 10, 2019
Nice layout in the handicapped room. The bed was a good height. My wife could get in it without help this time. The only downside was no towel rod near shower/tub.
Aug 28, 2019
I stayed at the Holiday Inn Express and Suites RTP after I had a flight delayed and the airport hotels were filled. I came in and met a lady with glasses and short hair I believe her name was Diane. She was super sweet and gave me a nice room really quick because me and my husband were tired. The next day we missed our flight and had to stay again and Sophia helped to extend our reservations with no problem and told us about the managers reception. Which was amazing, Demond, Jasmine, Gisell, and Toinette, was their to greet us with smiles and amazing food. Loved the alcohol selection as well. Even the manager Raquel came out and greeted us with warm welcomes as well. You can tell her employees love her. They were laughing and smiling. Even Natesha at the front desk was great with her deep southern accent and bubbly laughs, that kept us laughing. This was a great stay and definitely will be back on a Wednesday again. Whatever Raquel is doing she needs to keep it up, because after all the trouble we went though with the flight I knew our hotel was great.
Oct 24, 2019
This was one of the best Holiday Inn Express' that I have stayed in. Staff was always super friendly and hotel looked amazing. The room was great. If you need a place to stay near Raleigh, stay here.