Name: Fitness Connection - RTP
Telephone: (919) 941-9010

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Phone: (919) 941-9010

Directions 4.6

Google Rating

4.6

Marcos a year ago

It’s a pretty large gym with ample parking spaces. As you can see from the photos there are lots of different rooms geared for specific workouts. The cardio machines, weight machines and free weights are mostly on the 2nd floor. The atmosphere is clean, friendly, positive music and well lit. It appeared to be pretty well maintained, lots of stations to wipe down equipment before and after use.

I only got to engage with one staff member Jordan at the front desk. He was very kind, helpful and provided good insight on where I may want to head within the building after asking me a few questions. I’d say he provided great customer service.

Have fun, workout and let’s get next years’ Summer
Boys.
Karta 4 months ago

Nice facility with plenty of equipments. Includes group classes, locker room, sauna and shower rooms.
Christine Hockford 6 months ago

This place is amazing!!! I was staying at the Sheraton next door and was able to use this gym. It was clean and had everything you need for a good workout. Sheila at the front desk was so helpful!!!! Thank you.
Luke Parkhurst 2 weeks ago

The gym itself is fine, it's pretty cheap, good lifting equipment, not overly busy, it smells a bit and feels a little groaty but whatever, you get what you pay for. The sign up process is smooth, there's a 1 year minimum and that's fine, they're up front about that.

The cancellation process is where it gets horrible. I'm 10 months into the membership, and I want to make sure it doesn't auto renew and keep billing me. I call them since that's the only way to cancel the membership without going in person, it says there's a 2 minute hold time, I wait 15 minutes with no answer, I give up and decide to go in person to cancel. I talk to the guy at the front desk and try to cancel, he says I need to call and that's the only way to cancel, and that he's never seen the cancellation phone line have a 10+ minute wait. He says I need to come in another day to provide a 30 day notice to cancel my membership that ends more than 30 days from now, and that I can't do anything today. He says I can't buy out my membership that I have no problem paying to buy out early. It says in the membership agreement that I can terminate my membership early by paying the remaining monthly fees by going in person. This is a lie. I don't need to keep my membership going, I don't need them to do anything other than let me end my membership and take my money. They're intentionally wasting my time to try to annoy me into lazily letting them keep billing me forever.

Out of all the gyms I've had memberships at and had to cancel (LA Fitness, Anytime Fitness, Planet Fitness), I've never seen anything like this. In an industry known for scummy billing practices, this is the lowest of the low.
Dougie D PHOTOGRAPHY a month ago

Chris was really friendly, helpful, and welcoming from the moment I walked in. He took the time to show me around the gym, answer my questions, and made the whole experience comfortable. Great customer service and a really good first impression of the gym. Definitely appreciate his help!