Au Bon Pain
Phone: (302) 733-1188
Cuisines
- American
- Bakery
- Casual Dining
- Deli/Sandwich Shop
Map
Google Rating
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Ate here today, I don’t leave many reviews but I felt the need to leave this one. Was visiting a family member today, I wanted to get food for my wife and father in law. My first time here, not my wife’s. I don’t understand the one star reviews. The food was tasty, fresh, the sandwich I ate was on fresh bread and that bread was amazing. I’d give an honest 7.5 out of 10 for sandwich’s and wraps. Where this place shined was the customer service. From the young lady who took my order, to the cashier, to the manager as assistance was needed to split my order, they went beyond professional to being friendly. I’ll be visiting the hospital over the course of the next week and will certainly give them my business. Thank all of you for giving me some light conversation and friendly service during an otherwise stressful day. 10/10 employees. -
Food is good, but don't bother putting in an online order because they will not put it together. I went to pick up the online order today and the lazy rude employees behind the counter said "we made your sandwiches but you have to get everything else." There are a couple good employees there but the majority are rude and lazy. You will often stand waiting for while an employee to get to the register or acknowledge you to make a sandwich. It's a shame as people at the hospital are not there under great circumstances and do not deserve to be treated so disrespectfully when they are just trying to get a meal while their loved one is sick or in treatment.
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The food at the cafeteria provides better options, service, and value if you have to decide between the two. This Au Bon Pain is always extremely limited. When I tried to do rapid pickup they didn’t have the items ordered and then I had to see refund from corporate. The service was curt and not very friendly, which I found disappointing considering the location.
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Staff is always very rude and it seems like its a burden to make a salad and/or sandwich. If you are on your lunch break, please be prepared to stand in line for at 5-10 minutes before anyone acknowledges you/takes your order. Most of the time, our orders are never made properly. And when we file a complaint with manager, he just shrugged his shoulders and said I am sorry. And if your order is wrong, do not attempt to call them as the line is always busy. Good food but service is horrible.
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Don't order online here. It's never made with the adjustments. I ordered a Chipotle Turkey sandwich with no cheese for dairy issues and a rustic baguette instead of the default ciabatta. I got a sandwich with ciabatta and cheese. I paid for food that went straight in the trash
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