Name: Courtyard by Marriott Durham Near Duke University/Downtown
Telephone: (919) 309-1500

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Phone: (919) 309-1500

Directions 3.8

Courtyard Durham is conveniently located to I-85 and only five minutes away from Durham VA Medical Center, Duke University, and Duke University Hospital. The hotel is walking distance from dining options like Bleu Olive, Melo, and El Corral, in addition to a pharmacy, nail salon, shipping office, and more. You can start your day with a workout at Courtyard Durham’s fitness center and a breakfast from The Bistro. Courtyard Durham offers Marriott reward points for your stay.

Carolina Meeting Room

Occupancy: 30 - 49
Area: 625 square feet
Maximum Occupancy: 49
Height: 14 feet

Configuration	Occupancy	Area
Carolina Meeting Room	49	625 sq ft
Carolina Meeting Room	30	625 sq ft
Carolina Meeting Room	40	625 sq ft
Carolina Meeting Room	40	625 sq ft

Duke Meeting Room

Occupancy: 30 - 49
Area: 625 square feet
Maximum Occupancy: 49
Height: 14 feet

Configuration	Occupancy	Area
Duke Meeting Room	49	625 sq ft
Duke Meeting Room	30	625 sq ft
Duke Meeting Room	40	625 sq ft
Duke Meeting Room	40	625 sq ft

Google Rating

3.8

jacqui hart 6 months ago

I arrived for my stay after a long drive and Tianna at the front desk was super welcoming and accommodating. She was so kind and made sure the room was good when I came back down to the lobby. At the bistro Dominic was super quick, kind, and helpful as well. He delivered our food to the table and made sure we had everything we needed for our meal. The lobby of this hotel was decorated for Christmas and it even included a hot chocolate bar. For service. I would give this hotel 5 stars as their staff was extremely helpful and kind. This hotel was a perfect stop on my road trip, I would definitely stay here again.
Susan Dee 2 months ago

This hotel is need of a major renovation. Peeling paint, stained carpets, cracking ceilings, and moisture around the window casings were a few of the very visible needs, both in the shared spaces and in my room.

I stayed at the hotel for 5 nights (Sunday-Friday), and despite asking several times, my room was NEVER cleaned.

I understood that room cleaning would happen every other day, which is understandable. However, upon returning to my room on Tuesday night after a very long day at the VA hospital supporting a family member through a difficult recovery, it was not cleaned, I was out of towels and the extra small trash cans were overflowing. I had to return to the front desk ask for fresh towels. Every morning after that I asked before leaving for the hospital, and every night I returned to an unclean room and need for replenished towels.

There was absolutely no compensation or acknowledgment of the lack of follow through on providing the service requested, including follow up from the manager as I had requested.

While the location is very accessible to the Duke VA Hospital, the quality and service did meet that standard I expected from a Marriott hotel. There are absolutely better options available in the area, so steer clear. This establish is looking for the money with no follow through on service.

My 2 star is for location and gratefulness that I at least had a place to lay my head at night.
Prisha 2 months ago

I had two main issues with the stay: the cleanliness and the ants.

The surfaces felt clean, but the floors and bed didn’t. I saw a toenail on the blanket, and the bedsheets had some weird stains.

The biggest problem was the ants. As shown in the video, the main area they were in was the dresser. However, I saw a few on the bed, the bathroom sink, and in the bathtub. I asked if I’d be able to change rooms but they didn’t have any others available. I barely got any sleep because I kept feeling like things were crawling on me, and when I woke up in the morning there were a couple of red marks on my neck that weren’t there the previous day.

What was most concerning was that when I asked for some sort of ant/bug spray, they didn’t have any. The climate is pretty warm most of the year so I found it very strange that there was no bug spray or ant spray available. That made me wonder whether pest control is a priority at this hotel.
Theresa Holmes 2 months ago

As longtime Marriott members who transitioned from SPG years ago, we have come to appreciate the distinct experiences each brand offers. The W has its signature burger and truffle fries, the JW has its twice-baked potato and garden-to-glass cocktails, and when we stay at a Courtyard, we look forward to the skillet meatballs and French fry duo. Unfortunately, this stay fell significantly short of what we have come to expect.

Bar Service:
When we arrived at the bar, the bartender, Dominique B was in the back then he walked to the bar and began preparing food with his back to us and made no effort to acknowledge us. An older couple also approached and waited so long that the husband told his wife to simply take a seat. Basic hospitality starts with acknowledgment, and that did not happen.

Food and Drinks:
The meatballs arrived barely warm with cheese that had not melted. I ordered the French fry and dip duo and received no sauces at all. The cocktails had a cloudy, clumped appearance and were not enjoyable. We chose not to return the food or drinks because the bartender appeared visibly irritated, and the front desk staff seemed equally unwelcoming — which should never factor into whether a guest feels comfortable addressing a problem.

Housekeeping:
We left the room at 9:00 AM and returned at 7:30 PM to find the room uncleaned and no fresh towels available. When I called to inquire, I was told that guests must request housekeeping. This may have been an understandable policy during the height of COVID in 2020, but we are now in 2026. If this is the current standard at Courtyard properties, guests should be clearly informed at check-in rather than discovering it after a full day away. It also appeared that housekeeping was severely understaffed, as staff were still working past midnight. Again, transparency at check-in would go a long way.

Overall:
We have been loyal Marriott guests for over two decades and genuinely enjoy the various properties and what each one offers. This stay was a reminder that even trusted brands can have off experiences. We hope this feedback is taken constructively, as we would like to continue choosing Marriott for our travels but the service can’t continue like this.
Dana Long a month ago

First impressions are everything, that being said, we were greeted with a smile and very kind personnel, Sherricca. Her smile and personality made us feel at ease and "at home". She was also very knowledgeable and the check in process and quick and smooth. I hope to come across more "Sherricca's in this world, because it would be a better place! Oyher staff was also kind, not one rude person works there. The room was nice, clean and neat, however the beds were not the most comfortable. We were there for an early morning check in at the Durham VA, just right down the road.