I booked this hotel for one of our employees. The hotel was fine, but the staff was completely incompetent. It took me three calls to get them to finally email me the credit card authorization the promised. And even after that, they still charged the person on site for the hotel room, apparently charging over my advance authorization. And then it took a long phone call with several holds to get them to reverse it. Just abysmal customer service.
May 14, 2019
That staff was extremely friendly and tended to our needs. Hotel is close to downtown and Duke Hospital. However, the two rooms we stayed in on the first floor smelled like mold. Sure enough, my Mother and I both got sinus infections after our stay (we’re both allergic to mold). The rooms (at least our rooms) need a deep cleaning.
Mar 31, 2019
Overall the hotel is clean and the check-in process was smooth. However they did not give me my titanium benefits when I walked in and I'm still not sure whether they're going to honor them. Also they do not have any amenities in the lobby whatsoever. Not even coffee! The beds in the double rooms are full size and short. I honestly can't remember the last time I stayed in a hotel that only offers full size beds. I'm 6-1 and my feet were definitely hanging over the edge. The breakfast that you have to buy, e.g. no free breakfast, has terrible coffee and is way overpriced. The cook doesn't even know how to make fried eggs over easy
Apr 10, 2019
I was given a very large very nice two room suit. Nice for this level hotel. Great outdoor patio with a fire pit. Full bar with cocktail hour snacks.
Jan 11, 2019
This place was amazing! The staff was so friendly and helpful! They recommended places for me to eat that were phenomenal! Every staff member had a smile on their face and were so accommodating. I was told they are about to renovate their lobby (which was already very nice and clean!) And I cant wait to see the new look! I highly recommend staying here. The rooms were clean and the food was great! I wont ever stay any place else in Durham.
Jul 3, 2019
Great place to stay if you have appts at Duke Medical. The hotel provides a shuttle service for all areas of the Duke medical system. Very close if you choose to drive yourself too. The room was clean and the front desk is very accommodating.