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SpringHill Suites by Marriott Durham Chapel Hill

4.5

5310 McFarland Dr
Durham, NC 27707
Phone: (919) 403-1111
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Google Reviews

Photo of Carolyn Mielke Carolyn Mielke
Mar 4, 2020 4

Nice large room. Beds are comfortable. Good hot breakfast. I gave 4 stars because we chose this room with grandkids for the heated pool. Unfortunately it was frigid. The 2 yr. old loves to swim but turned blue so we had to get her out. As soon as the staff knew about it, they worked on it right away but too late for us to enjoy. They have a hot tub but everyone was in it so too crowded for our family. The staff are very welcoming and agreeable. I would probably go back and hope for the best with the pool.

Photo of Da_1and_Only Solo Da_1and_Only Solo
Mar 1, 2020 5

We arrived and had a great experience.. the whole staff is nice and willing to help the room was great nice separate areas such as the mini livingroom and the separate toilet and sink from the shower..(No Interruptions) Bed Slept great...Complimentary Breakfast was good and filling amenities such as the hot tub and pool were good I didn't use the gym but it seemed to be great for the guest I saw using it

Photo of Glenn Kling Glenn Kling
May 21, 2020 5

We have stayed here many times and it has always been an absolutely excellent experience. Of course, we used to enjoy the hot breakfast but even with COVID-19, they provide a nutritious breakfast in a bag. We feel like the staff has gone over and beyond our expectations. The manager, in particular, makes you feel right at home. Of course, we will be back.

Photo of Cecilia Laws Cecilia Laws
Jun 29, 2020 4

Comfortable. Nice room. Loved the separate bathroom layout. .Excellent customer service.

Photo of Traci Dellinger Traci Dellinger
Jun 30, 2020 5

Honestly, one of the top hotels i have ever stayed in. Friendly and very accommodating customer service. Very clean, rooms very comfortable and will definitely stay again and at other Marriotts.

Photo of C Williams C Williams
Jul 20, 2020 5

Clean and very organized. Staff was very friendly and helpful. Rooms were well kept and nice. Would recommend.

Photo of TomCat Durham TomCat Durham
Jul 13, 2020 4

Very nice & clean but due warning ⚠️ #CoronaVirus has all actives closed!

Photo of Tiffany Saunders Tiffany Saunders
Jul 27, 2020 5

Wonderful experience. Room was clean. Person who came to tidy up the room did a magnificent job. Breakfast wasn't a big variety but that was expected due to the coronavirus. Their was a smoker on the side of the building which made it stink but not the hotels fault. Enjoyed my time there. I would go again

Photo of Elaine Wiley Elaine Wiley
Aug 11, 2020 4

The suite was roomy enough for the six of us. Housekeeping was limited but helpful.

Photo of Lee Xiang Lee Xiang
Aug 22, 2020 5

Forgive me for forgetting his name, but the man at the front desk is WONDERFUL! Loved working with him. He was not only professional but personable. I mean it when I say keep him around!

Photo of Suzanne Haegele Suzanne Haegele
Aug 21, 2020 5

Really beautiful hotel. Comfortable and attractive rooms and very friendly front desk personnel.

Photo of Kellie McCarthy Kellie McCarthy
Sep 16, 2020 3

Great area, plenty of restaurants to walk to. Lobby area was clean and modern. We had a hard bed and our kids had a bed that definitely needed replacing. The day staff was definitely more personable than the night shift. Some warning that they do have construction going on behind the hotel so if you're looking to sleep in you may need ear plugs. Pool and fitness center are closed but hey its covid and it was to be expected. Speaking of covid a few things... There are signs posted everywhere about procedures so imagine my surprise when the staff boarded our elevator. Its 2 people or one family. Last I remember the staff didn't come on this trip with us. Also, we found a dirty face mask in our room from who knows when as it was dusty and we had half used opened toilet paper from the guest before. I mean in this pandemic I expect higher cleaning standards and definitely not stuff used by people I don't know. All in all not the worst but not the best either. On a side note: just a reminder that we are all in this pandemic together. So the signs saying to wear a mask in public places includes elevators, leaving the elevator while finding your room, and also leaving your room get ice. Be respectful of each other and remember this is the only way we can get back to regular travels

Photo of Katie Payne Katie Payne
May 14, 2019 5

Very nice and clean. Manager was very helpful. I'm currently staying tonight with them and so far has been great. Rooms are spacious and have a toilet in one side and shower on the other end. Reading lights on the beds. Extra large closet. Pool is small but good enough and nice hot tub

Photo of Teena Ballet Teena Ballet
May 1, 2019 4

Very relaxing. Staff very friendly and accomadating. I lost an earring down the drain and they had maintenance retrieve it for me. Beds are comfortable and hotel is very clean. I would definitely stay there again.

Photo of Cheryl Owen Cheryl Owen
Jun 8, 2019 5

Stayed 2 nights. Had an issues with bathroom. Management went above and beyond to fix. Also have good coffee.😊

Photo of Michelle Abreu Michelle Abreu
Feb 2, 2019 5

Amazing stay, Exceptional service. The front desk staff, Ebony especially, very friendly, attentive, and accommodating. GREAT, delicious breakfast included with a lot of options. Rooms clean, spacious, and great set-up. Conveniently located near restaurants (some walking distance), and shopping plaza. This hotel never disappoints. Have stayed here in the past and will continue to do so!

Photo of George Wilson George Wilson
Jan 1, 2019 5

Every Marriott needs to take notice how this place is run. Hands down, by far, one of the best Marriott's I have ever stayed in.Beautiful rooms, all the main/common areas are clean, breakfast was great, pool and Jacuzzi are wonderful, and the fire pit outside is the best finishing touch.The staff was so kind, friendly, helpful, and thoughtful. The staff alone makes this place top notch. The staff genuinely seemed to enjoy where they worked, and that makes a different. The management here is doing a lot right and it should be noted.

Photo of Karl Sohlberg Karl Sohlberg
Jun 23, 2019 5

Stayed here 6/19. Spacious clean rooms at a good price. Nice clean fitness room. Free hot breakfast. Excellent outdoor seating area. Well ok maybe 4.5 starts because to the pool is way too small.

Photo of Kimberly Cozart Kimberly Cozart
Sep 27, 2019 4

They are currently remodeling the hotel. The room is beautiful and comfortable. They had fresh, hot coffee available when we checked in which was really nice. The only thing I'm not a fan of is the door to the bathroom is a sliding door. It looks very modern but because it is noisy it disturbs whoever is sleeping when you open and close it. Not practical. Other than that I would give it 5 stars.

Photo of Daniel Roberson Daniel Roberson
Aug 31, 2019 5

We really like Marriott SpringHill Suites in general. We enjoy the large rooms. This site has an indoor saltwater pool we all enjoyed, which has a whirlpool as well. The room we had featured a split bathroom, with a sink/toilet room and another room work a shower/sink. We really like this setup for somewhat obvious reasons. The comp breakfast was tasty, and there was something for everyone. We had a 2-queen suit with a family out 4 and didn't feel cramped at all. My only small complaint is that the sliding glass doors to both restrooms (which I love) didn't lock properly, and my 2 kids don't understand personal space. That minor inconvenience aside, we enjoyed our stay.

Photo of Mark Baxa Mark Baxa
Oct 10, 2019 5

Excellent location and facility. Clean and well run. I'd recommend!

Photo of Jen Johnson Jen Johnson
Nov 26, 2019 5

Just want to express my appreciation to Eboni and Ken who both helped to make a special reservation for me during the holidays! Always love this place, and the staff is great. Thank you! :)

Photo of Adam Ratliff Adam Ratliff
Nov 25, 2019 4

Very comfortable, clean place to stay and the service has always been wonderful when we come to town this is where we stay every time.

Photo of ned hafen ned hafen
Nov 30, 2019 4

Nice hotel, good sized rooms have separated sitting/office area. Free breakfast. Internet did not work very well. Friendly staff. Good exercise room.

Photo of Yann Nenebi Yann Nenebi
Dec 9, 2019 5

Nice hotel. Clean and well maintained. Staff is also very nice and professional. Superior service!

Photo of Tangela Adenekan Tangela Adenekan
Dec 24, 2019 5

Honestly I was tired after a long trip. There were mix ups with my accommodations. I'm staying for seven days so I really needed it to be right. In stepped Manager Ron. He made every effort to sort this out. He even carried my luggage. Evidently he had been here about 12 hours on duty. He was the epitome of leadership. The property was relatively new. It was well maintained. Very odd shaped room with barn doors.The price made up for everything. Extremely reasonable especially for a holiday week!

Photo of Trice B Trice B
Jan 1, 2020 5

This hotel exceeded expectations. It was a steal for the price. We would definitely recommend and stay here again. The hotel and rooms were immaculate...the beds were SUPER comfortable and the breakfast...many delicious choices. This was our first experience with a Springhill Suites hotel but it won't be our last.

Photo of Harold Hubbard Harold Hubbard
Jan 2, 2020 4

Nice, place but they have two separate bathrooms and no fan (which is problematic). Great spread for breakfast and customer service. Look for plastic spoons and fork in the microwave.

Photo of Cecelia Hughes Cecelia Hughes
Jan 21, 2020 5

This hotel was super clean and immaculate! We stayed at this Springhill Suites following some outpatient surgery at Duke and were delighted with how comfortable and convenient the room was. There was a separate office area and even though we did not use the sofa bed, it was a very nice trundle bed that appears to be very comfortable looking, not a typical sofa bed. The shower room and the bathroom with the toilet and hand sink were in different areas, so it was a super efficient set-up for 2 people. I would definitely recommend this hotel. The area is superior with restaurants, shopping and a Starbucks. The staff was very helpful and allowed us an extended checkout on our last day.

Photo of Megan Horne Megan Horne
Jan 22, 2020 5

Called here a couple of weeks ago to find out some information about renting a banquet room. Mercedes was very helpful, super friendly, and very kind. Even though I didn’t end up needing the room after all because of the amazing customer service and being so willing to help me. I will consider them again in the future.

Photo of Aaron White Aaron White
Feb 9, 2020 4

Really like this place. A bit cheaper than staying in Chapel Hill closer to UNC yet it's just a few miles down the road. The area has grown a lot and the hotel is pretty new. There are plenty of chain restaurants and shopping centers nearby. Rooms are clean and the breakfast is absolutely amazing. The best free breakfast I've ever had at a hotel by a long shot! They have a pancake machine that churns out pancakes at the touch of a button. My daughter and I were both impressed with that. I'll be coming back here and can recommend it without hesitation. One minor odd thing about the rooms is that there are two bathrooms -- one with just a toilet and sink and one with a shower or bathtub. Unfortunately there aren't actual doors on the bathrooms. They use sliding doors which cuts down on space but means you have far less privacy than with an actual door. This can be an issue because the room with the toilet is two feet from the foot of the bed. Minor issue that takes some getting used to. Overall this place is great.

Photo of Laurie Nilsen Laurie Nilsen
Feb 16, 2020 5

Nice hotel. Very clean. Staff was super accommodating. I called desk and asked for pillows and they were sent right up. I wanted to sleep after my doctor's appointment and no door card so I left a note for the maid and when I returned she had done my room up and left the do not disturb sign on my door and a note on the dresser telling me if there was anything else she could do for me all I had to do was ask. Great customer service. Disappointed in not getting complimentary water and snacks upon arrival since I am a club member, but I guess this particular site doesn't do that.