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Residence Inn by Marriott Durham McPherson/Duke University Medical Center Area

4.6

1108 W Main St
Durham, NC 27701
Phone: (919) 680-4440
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Google Reviews

Photo of Matthew Hub Matthew Hub
Feb 29, 2020 4

All good but I missed the 24/7 coffee service that other Marriotts have. Other than that all good. Plenty of parking space, an indoor pool and great spacious suites Will visit again when nearby. Thanks

Photo of Corey Anson Corey Anson
Mar 19, 2020 3

Friendly staff and attentive care. Everything was clean. The room could use a refresh and there are some design flaws that impact comfort. Heater would cool the room before raising the temp which meant it ran continually and blew cold air in my face as I tried to sleep. Furniture was showing its age. Shower should have been designed with a door to keep the water in.

Photo of Zizo W. Zizo W.
Aug 9, 2020 5

Overall pleasant experience the staff were very helpful and nice. I arrived pretty late I was helped right away. Also when I asked for late checkout they were very helpful. The rooms are okay you get full sized fridge and stove and dish washer and size of room was pretty good Everything looked clean and good condition The thing I didn't like the flashing light of the fire alarm

Photo of Matthew Hub Matthew Hub
Feb 29, 2020 4

All good but I missed the 24/7 coffee service that other Marriotts have. Other than that all good. Plenty of parking space, an indoor pool and great spacious suites Will visit again when nearby. Thanks

Photo of Paul Wayner Paul Wayner
Oct 22, 2020 3

Hotel is excellent but the area right outside the parking lot is sketchy. Was accosted several times just crossing the street at night.

Photo of SaraN SaraN
Nov 7, 2020 4

Excellent customer service. Comfortable hotel. Love the huge windows and natural light. As comfortable as the hotel is, it is in need of some attention. The bathroom sink barely drained - the water would accumulate then take a long time to recede. Decor seemed tired and in need of an update. There were no handicap parking spots available, so perhaps they need more. Also, what's up with the tiny parking garage with no exit? There's maybe two dozen parking spots then the garage ends at a wall. The only exit is the same way you came in, so if there are no parking spots open when you enter the only way to exit is to drive backward - which is exactly what happened to us. The outstanding customer service will keep us coming back so long as the prices are reasonable, but they really should make some improvements to the property.

Photo of Crystal Richardson Crystal Richardson
Nov 8, 2020 5

My stay at this location was excellent. The gentleman who checked me in at the front desk Tony was so pleasant with me. There were a few times that I requested items during my stay and he was so nice enough to provide them for me (sheets, etc.) The rooms were very clean. Bed was comfortable and even the pull out sofa bed was comfort for my guest. I was excited to have the tv with Netflix and YouTube. I travel for business and that's one of the things I look forward to having with first priority being safe and clean environment. Thanks team, please keep up the awesome work!

Photo of Nadia H. Nadia H.
Dec 7, 2020 5

The entire Residence Inn staff is phenomenal! They are so helpful, kind and thoughtful. We are grateful to stay in such a wonderful environment.

Photo of Janet Spears Janet Spears
Dec 4, 2020 5

The staff of the hotel were very very helpful, considerate and accommodating to the changes that I had to make to extend our stay. I will have no problem staying there again

Photo of Mike Grim Mike Grim
Dec 17, 2020 5

I prefer Marriotts everywhere I travel. But this location is different and so much better. My wife and I stayed here while I was having brain surgery at Duke. Not only did the hotel staff ensure we had extra blankets, pillows, towels and all the things needed to be comfortable, they checked in with my wife often and reassured her that I was going to be ok after I created quite the show by needing a ambulance ride back to the hospital a couple days after surgery due to a complication (my apologies). Then when we returned 6 weeks later for a follow-up we were greeted with well wishes and even a hug from the front desk agent who surprisingly remembered our names. Such a warm, helpful and amazing staff. The hotel its self was comfortable, clean and nice and quiet for a guy that had 2 brain surgeries in a week. This will always be my go to hotel in Durham! Thanks again to the amazing staff that treat you like family!

Photo of Jesse A Jesse A
Dec 10, 2019 5

Very nice hotel in Durham in a historical building with some antiques you can check out. Great location with several restaurants within walking distance. The hotel bar is staffed with nice folks as well with a lighter menu that works when you're tired and hungry.

Photo of Chris Starn Chris Starn
Dec 19, 2019 4

Nice place. Great breakfast. Professional staff. Only problems I really had was the temperature in the building. Room never became comfortably warm, even set at 74 degrees. Hallways are freezing. Shower was kind of weird, but I think maybe it was handicap accessible. The shower door didn’t close.

Photo of khalid hasan khalid hasan
Dec 21, 2019 5

I swear this place HAS IT RIGHT! One of the most homely Hotels I've experienced, due to its ability to give a balance of Air BnB with a touch of Hotel-Hospitality! Residence Inn by Marriott Durham should be blue-printed for others to follow, without a doubt! A superb experience, indeed!

Photo of T Loney T Loney
Jan 17, 2020 5

Friendly staff. Very helpful advice on area restaurants. Easy check in/out. Easy free parking, some under cover. Great location near Duke U. Quality hot breakfast. Train crossing a couple blocks away so expect train whistle or ask for room on North side. Room was quiet and nice. I'd absolutely stay again.

Photo of Chris Jordan Chris Jordan
Jan 12, 2020 5

Rooms were very clean and comfortable. The front desk staff was friendly and knowledgeable. The shuttle drivers were caring and prompt so I was always able to be at my appointments on time.

Photo of Tim Thaler Tim Thaler
Mar 17, 2019 5

From the moment we arrived, we were greeted with smiles and offers of help. The complimentary breakfast and shuttle service were great amenities and the hotel was clean and new. Location to Duke Medical is minutes away.What sets this hotel apart was one of the most friendliest and very helpful staff you could ask for. Will definitely return here!

Photo of Tom Martin Tom Martin
Dec 27, 2018 5

Loved it. Beautiful room and bathroom. Fantastic service. Breakfast area and food were great. Plenty to eat and good quality food. Staff were welcoming and service oriented. Everyone in my party of over 20 people were thrilled with their rooms and the community gathering areas of the hotel. Decent exercise room. My only complaint is that the indoor pool is too small to be of use.

Photo of L A L A
Mar 29, 2019 5

Good location. Staff very accommodating. Interesting that it is the former site on North Carolina eye and ear hospital founded in the 1920's. A historical display in one of the lobbies.

Photo of Ronald Goddard Ronald Goddard
Nov 25, 2018 5

Every employee we met: front desk; breakfast ( cook, and, staff); maintenance staff; etc were interested in satisfying our needs in a timely and helpful manner. The location is near many good restaurants. The breakfast is excellent and nutritious.Dog and people friendly(clean rooms).Should be rated a 4 star because of their professional staff, gym, pool: appliances, and computer room etc.

Photo of Colleen Rogoski Colleen Rogoski
May 1, 2019 5

The people who work there are very accommodating and friendly. The facility is always spotless !

Photo of Garrett Petruzzi Garrett Petruzzi
Sep 21, 2019 5

Fantastic experience from check-in to check-out. we had to bring our dog who can be a little feisty at times however the staff was so friendly and the energy was widely received not only by me but also my dog! We were staying at this hotel during my sister's birthing of her first child at Duke hospital. It was a stressful time however the Residence Inn by Marriott Durham provided a comfortable get away from the hospital to unwind relax and explore the area. Amenities - A++ Staff - A++ Location - ⭐⭐⭐⭐⭐ Thank you for the exceptional hospitality. I am very grateful and will be returning very frequently.

Photo of James Smith James Smith
Sep 1, 2019 5

Wonderful week in Durham. The room was spacious, well equipped, clean, and comfortable. The included breakfast was fresh and included a wide selection of fruits, cereals, waffles, eggs, and meat and potato sides. Although the eggs were a little dry and the pastry selection non-existent, I always managed to start my day off right. And, I was always greeted by a clean well prepared room when I returned after a long day. Loved it.

Photo of ann_ gaynor ann_ gaynor
Sep 29, 2019 5

I truly had a wonderful stay. I was made to feel welcomed and important by the staff. They were helpful, kind and warm. My room was more then i expected. Gigantic, clean and modern. The location was nice, off a main road, easy to get around the city and find the way back too. Good shops and food closely by. Tawanda was a sweetheart and deserves a raise.

Photo of Beth Lines Beth Lines
Oct 10, 2019 5

Lovely hotel. The only complaint would be the street noise at night. Try to stay on other side of building. One of the cleanest Residence Inn's I've been to.

Photo of Karen Carlton Karen Carlton
Aug 13, 2019 5

I am happy to update my review, as things were involved with the contractors who helped build/renovate this space.Since then, we have used this hotel as a regular place for our outlying staff to land when they are in town and starting this fall, we are going to try our Board meetings there.The staff loves this hotel and finds the hotel staff friendly and helpful. We will keep going back!

Photo of M. Smith M. Smith
Oct 28, 2019 5

The location is perfect to walk to downtown restaurants and theater. Also close to University/Park and medical center facilities. The hotel is beautifully designed. The rooms are clean, well designed, and the bathroom was huge and extremely clean. The staff members were all friendly and helpful. We will definitely stay here again.

Photo of siyeducation siyeducation
Oct 30, 2019 5

Very friendly staff, great comforting place. We had an extended stay and the accomdotations & especially the staff helped us tremendously feel comfortable. The shuttle was managed very efficiently to get to many places around Durham, including the grocery store. The kitchen in the rooms helped us tremendously as we were able to keep to our normal diet. 5+ stars for my rating to the Staff & the Accomodations. Congrats.