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Petco

4.2

8200 Renaissance Pkwy
Durham, NC 27713
Phone: (919) 572-9638
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Google Reviews

Photo of jessica rojas jessica rojas
Jun 3, 2019 5

Every time I come in this store the employees are extremely knowledgeable and friendly. They are ready to help you and give you advice. They take their time with you and ensure you have everything you could possibly need. Would recommend

Photo of Victoria Thornton Victoria Thornton
Jun 1, 2019 5

Went to get new toys for our dog. They had a good selection at 50% off! This particular location didn't have a Self Service bath which is a great feature at the PetCo we usually go to at South Square

Photo of Termira Cyril Termira Cyril
May 25, 2019 3

Groomers did a okay job with Ginger but were not upfront about the cost of her appointment. Here’s my take on the good and bad: Good: Satisfied with the cut overall. Clean establishment. Someone sent a friendly text message to help in rescheduling our appointment that we initially missed. Bad: Not upfront about pricing. Team seemed to lack customer service experience and the ability to empathize with my concern. This was Ginger’s first time here and the groomers were aware of this, yet I still wasn’t informed that I would be charged an additional total of $20 for the small patch of matted hair around her collar and the length of her medium hair. This was a huge jump from the $41 the app informed me I’d pay for the services I wanted. The manager agreed to remove the charge yet he seemed to uncomfortable and stressed trying to handle my concern while the women seemed defensive and unconcerned about her failure to communicate. To first time customers, I suggest PetSmart, specifically Beaver Creek, for grooming. They are upfront about the costs and explain what their services cover. There costs are cohesive, no surprises, and you will not be charged for minor patches of matted hair on top of your grooming service. Overall, customer service here needs support.

Photo of Steven White Steven White
Apr 21, 2019 5

Friendly service for your companion! They even have a knowledgeable veterinarian available during certain hours! Reptiles, Beta fish and ferrets available!

Photo of sk8erboi55789 sk8erboi55789
Apr 1, 2019 5

I usually go in for frozen thawed rats and mice for my snakes. They always have what I need. They will normally let me know when certain deals are going on so I can get extra supplies or feeders.

Photo of Garner Overton Garner Overton
Jun 21, 2019 5

This Petco is very convenient and always clean, but what makes it stand out from other Petco locations is how kind and helpful the staff are. One of the staff helped me pick out a harness for my dog based on our needs, took it out of the packing, fit it on my dog properly, and showed me how to best use it in their dog-training area. They really go above and beyond!

Photo of Mudit Patel Mudit Patel
Jun 25, 2019 5

I came in on June 25th and bought a Betta fish. The gentleman helping me (don't know his name, white guy with beard) helped me and even gave me some Java moss for my fish tank! Best Petco I've been to in a while!

Photo of finixtree Yu finixtree Yu
Jun 18, 2019 4

My four star rating is only for Perco. The petco is great, staff are very nice and friendly. But the new open affordable vet Thrive sucks. Maybe they have good vets, but the reception and the vet we met, oh my god, worst experience ever. I will never walk my dog into that practice again.

Photo of Sean Reynolds Sean Reynolds
Jul 14, 2019 5

Haley at the front desk, Dr.Harris and her assistant Sheri, were all EXCELLENT! Such a breath of fresh air after leaving banfield behind and we are never going back! They took great care of Ares and Nova. They made their checkup and vaccinations go so smoothly. It was an effortless, painless, and pleasant experience. I highly recommend this place for your pets!

Photo of Colin Swenson Colin Swenson
Jul 8, 2019 5

Me and my lab are a regular at this Petco and the staff is always friendly. The place is clean and has a good selection, price is mid to high but you can't ask for much more. Once again the staff is very friendly🙂

Photo of Cynthia Campbell Cynthia Campbell
Aug 6, 2019 3

We are cat owners, so this review only applies to that section of the store. It would be nice to see a larger variety of cat toys, treats, and furniture stocked in the store. Food and litter options are fine, but cats need enrichment just as much as dogs. Where are the large cat trees; or good variety of small chase toys, kick toys, chew toys, and play wands?

Photo of Angel Powell Angel Powell
Aug 11, 2019 4

Very nice staff . very helpful. Neat store. Good prices. I enjoyed shopping here

Photo of Erin Miller Erin Miller
Aug 11, 2019 3

The staff is generally friendly, and I love going to say "hello" to all the animals, but there have been multiple occasions when they are out of guinea pig food (Kaytee brand) or the big bags of hay. Once, even, I asked an employee if they had any more big bags of hay and he said "I don't know. Look over there" with no additional help.

Photo of Jenni Levenbook Jenni Levenbook
Aug 1, 2019 5

Always a great outing to the "mini zoo". I got in order to get ratsicles to feed my pet corn snake. They always have at least one size that she can eat in stock.

Photo of Joseph Dean Joseph Dean
Oct 9, 2019 5

I have my dogs groomed here. They always take good care of my dogs and do a very good job in grooming them. I have used them for about 5 years.

Photo of Deborah Lothman Deborah Lothman
Nov 13, 2019 5

The store was clean and well lighted. All staff members I interacted with were friendly and helpful. Several asked me if I needed help finding something. The staff member who checked me out offered coupons and discounts when she found out that I had just adopted a dog. My experience was entirely positive. Good job Petco staff!!!

Photo of CeCe Compton CeCe Compton
Nov 17, 2019 5

I always find everything I need for my dog. The folks here are friendly and knowledgeable.

Photo of Cristal Adilene Salazar Montoya Cristal Adilene Salazar Montoya
Dec 9, 2019 5

Service here was amazing!! Especially the thrive veterinarian services Dr. Harris and vet tech nurse Hailey are so nice and professional. Amazing service!!!

Photo of Francis Bailey Francis Bailey
Dec 20, 2019 5

I am very pleased with the timely manner in which I placed the order. And the time that I was notified that the order was ready for pick up.

Photo of angela jeffries angela jeffries
Jan 18, 2020 5

I rescued this cutie from Petco!! She is the sweetest addition to our Family. My other cat is loving all the shenanigans Babe has taught him!! The Staff is WONDERFUL and always available to answer my questions 😻😻

Photo of Deirdre Mack Deirdre Mack
Jan 15, 2020 4

First time I brought my bichon in for grooming and it was a very pleasant visit. Kat greeted him and did a lovely job on grooming my dog exactly the way I wished and I will admit he was a bit of a mess. Thanks and I will see you sooner !

Photo of Pamela Swanson Pamela Swanson
Mar 3, 2020 5

Nice store. I was told that you don't carry Pupperoni because it contains a red dye. That's news to me and the other Petco carries it! I appreciate your concern about my pet!

Photo of Gamer Bekah Gamer Bekah
Dec 7, 2019 5

Friendly staff, amazing trainer and groomers! Your one stop shop for all your pet needs!

Photo of Andres Becerra Andres Becerra
Aug 1, 2019 5

My daughter and I love visiting the cats.

Photo of Victoria Drew Victoria Drew
Jan 5, 2020 5

This is a great store. I almost always get excellent customer service here. The only thing I would possibly change...well 2 things....you almost never have the right size of dog food. I buy royal canin and you only carry the largest bags in the medium adult. It takes 3 months for me to use that size so I worry about the quality after a certain time. Also, it seems to take a long time to check out. The reason for that is good customer service....the cashiers are always asking if you want to get a rewards card or if you found everything ok, which is awesome. People who shop there care about their pets, otherwise, they would buy cheap food for less at a discount store. So you have to know that people who shop there ARE going to want to get a card and WILL have product and service questions. So most times, it takes at least 3 minutes to check someone out (at a minimum). But that means the other people in line are waiting through that, most of the time with a curious pet and or very full hands. Maybe just as a test, on weekends, you could have a customer service rep greeting people as they get to the line and while they wait, ask them if they want a Petco card or if they have any questions...and maybe even a handheld to get them signed up. Just a thought.

Photo of Alyson Burns Alyson Burns
Mar 6, 2020 5

I was in this store with my puppy when a dog was attacked by a very massive muscled pit bull. This was awful to watch, the smaller dog pooping itself, the owners handled themselves so poorly screaming and kicking the dogs & laying on top of them making it so much worse. The aggressor actually drew blood on its owners hand. This 5 star is for the store and the way they handled it, had the owners backed off the staff could have broken this up without the damage to human and pets. It took an employee throwing a bucket of water on the humans & dogs to calm it down. I was impressed with how the staff handled themselves, the customers involved and the bystanders. I don’t know why both dogs were in the doorway at the same time, or why the owners instincts weren’t better, and I’m thankful that staff kept their cool.

Photo of Dani Blackwell Dani Blackwell
Jun 1, 2020 5

The staff are more like family than employees. They know the family all of our pets and when we are there shopping, we can easily tell that they are the same with ALL of the customers!

Photo of Kathryn Kalb Kathryn Kalb
Jun 20, 2020 5

Ordering online was fast and easy. When I picked up my purchase, the sales rep was prompt and put it into the trunk of my car.

Photo of Mirella Flores Mirella Flores
Jul 21, 2020 5

Associates have always been very friendly, knowledgeable and helpful! The store is also kept very clean and makes it easy to maintain social distancing during COVID-19 times

Photo of Ellen Marks Ellen Marks
Aug 4, 2020 5

Love, LOVE the grooming services at the Petco on Renaissance Parkway in Durham. The staff take terrific are of the animals in their care. My Patty, who is picky about anyone and anything who touches her, eagerly comes to get a monthly bath and a lot of TLC.

Photo of Margaret Mccowan Margaret Mccowan
May 31, 2020 3

first i never received notification via email that my order was ready for pickup....when i go to the store to pick up, my order was not complete. i ordered 2 bags of macaw bird food and there was only 1 bag for me, i had paid online for 2. i was told that is what my order stated...i pulled up my account order on my phone and it clearly stated i ordered and paid for 2 bags. i was not offered another bag, or the opportunity to even go and look to see if they had more. no receipt was given, i was told to use my online order history as my receipt.

Photo of Jonathan Perez Jonathan Perez
Jul 31, 2020 5

Amazing place to go for my grooming needs. I always ask for Beth to groom my Standard Poodle she does an amazing job and is always better then expected. Highly recommend her and this grooming salon.

Photo of Angela Ma Angela Ma
Aug 14, 2020 5

Our family and our pets love Petco. Beth does an amazing job grooming our goldens and they love to go in. The staff is always kind and helpful. We’ve had great experiences at Thrive vet, too. They work hard to help our dogs feel comfortable.

Photo of C Rogers C Rogers
Aug 14, 2020 5

I really like this Petco store. They had what I needed in stock. They also have good sale and regular prices and I don't even need a coupon. Store reps are really nice also.

Photo of Cheryl Hornung Cheryl Hornung
Mar 13, 2018 5

So I brought my cat in today to get groomed to look like a lion. When I first came in, Amber greeted me and told me she was going to be grooming my cat. She was not friendly at all, and I was apprehensive to leave my cat there. However, I did and when I came back her mood completely changed. She was friendly and engaging. She told me how it went, and details about the groom. Might I just say he looks stunning. This is the best groom I've gotten for him, and I get it every year for the past 3 years. I will definitely come back, and I would definitely recommend Amber to anyone. Great job!

Photo of Linels HA. (Leena) Linels HA. (Leena)
Sep 2, 2020 5

The app is very friendly. But it is the petco team at the store who I love the most! They had my order ready to roll on a cart and all! Lola and I are very loyal to Petco b/c of wholehearted products and the amazing sales! Kudos to Petco and all the team!

Photo of Charlitta Burruss Charlitta Burruss
Aug 30, 2020 5

The Staff was very helpful and the store clean and was not cluttered.

Photo of robert p robert p
Sep 15, 2020 3

Overall a good place. Don't try to call, they wont answer....

Photo of Kathy Dick Kathy Dick
Sep 9, 2020 5

This grooming salon is hands down the best grooming salon I have ever used. They care about the animals so much! They are professional, responsible, thorough, polite and just generally amazing people. They love your pet and will watch for any problems that arise and point them out to you. They have gone above and beyond for me. Also these people are working very hard during Covid as essential workers. Please be nice to them! So many people have been downright rude during Covid. You folks need to get it together and learn how to be nice to your groomer!! Thank all of the Petco groomers for risking their health to take care of your pet! Thank you from me and my fur babies!!!

Photo of R. Marc Greenway R. Marc Greenway
Sep 5, 2020 5

Product supply, availability and cost.

Photo of J P J P
Sep 17, 2020 5

Employees for the two times I visited this week demonstrated having a polite and cordial manner with a notable expression of the eyes showing they were probably smiling beneath the masks!

Photo of Neal Ellis Neal Ellis
Oct 20, 2020 5

From covid measures to knowledgeable sales staff to check out. It seems everyone in the store cares deeply about our pet and wants to be sure we have the right equipment and at the right price (was handed a coupon that saved us a lot of money). Made me a forever customer.

Photo of patricia kirley patricia kirley
Nov 9, 2020 5

Beth grooms my two golden retrievers Oliver and Gilligan she has been grooming Goldens for me for several years and she always does just a great job I can tell she loves my boys sometimes I hide around the side of the corner of where she’s working just to watch her interact with my boys you can tell she enjoys my dogs she always cuts my chubby one with what we call the slim cut and it makes him look slimmer than he actually is I trust her with cutting their nails my dogs always look like they’re ready for Westminster when they leave