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Marriott at Research Triangle Park

4.3

4700 Guardian Dr
Durham, NC 27703
Phone: (919) 941-6200
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Google Reviews

Photo of Matthew Lewis Matthew Lewis
Jan 26, 2020 5

I hosted a meeting here. The sales department did a great job of helping put the event together. Lunch was fantastic and it made the entire meeting go very well.

Photo of Sean Kilmartin Sean Kilmartin
Dec 30, 2019 5

Incredibly renovated property. View, modern, elegant and comfortable. Easy to access in the middle ofRTP with ample ( free) parking. Rooms super clean and modern. Loads of device charging areas, great new showers. Lobby / restaurant looks great ( photo enclosed ) staff is attentive and very well trained. Restaurant was serving limited menus as it was a quiet holiday weekend, but had loads of choices. Ate there two nights in a row and it was great. Breakfast buffet was ample and well laid out. Wait staff friendly but not pushy. This property became our favorite in the RTP area.

Photo of Ms. S Ms. S
Dec 25, 2019 5

Loved this hotel. The front desk was wonderful. Staff is accommodating, rooms are updated. Only downfall is no microwave in the rooms.

Photo of scott phillips scott phillips
Dec 10, 2019 5

Despite the remodeling going on, the room was so comfortable. The pillows might just be the best part. New large shower also amazing.

Photo of Dewayne Ray Dewayne Ray
Nov 24, 2019 5

Very nice hotel. Rooms are comfortable with nice amenities. Very pleasant and helpful staff.

Photo of Jay Thill Jay Thill
Nov 26, 2019 4

Location is secluded enough to be tranquil but very close to nearby freeways to get where you need to go. It was about 10 minutes door to door to drop off my rental car at the airport when leaving. Nice.

Photo of sasha Gonzalez sasha Gonzalez
Nov 28, 2019 5

This Marriott is beautiful, clean and great space in the rooms. The customer service here is incredible which makes the stay 10x greater. My family and I are here with a lot of small children and the staff is so accommodating.

Photo of Walt Eskiewicz Walt Eskiewicz
Dec 5, 2019 5

This is our third year visiting the area for a convention. Currently undergoing renovation of lobby and bar restaurant area. The staff and housekeepers have always been top notch. The beds are comfortable and the room has what you need for a limited stay. First time at this location in 2017. Staff was very attentive, polite and professionally astute and accommodating. The room accommodation was very good. Despite some renovation noise 1 night, overall enjoyed a restful stay for 4 nights.

Photo of Keith Williams Keith Williams
Nov 21, 2019 3

Very functional business hotelLobby has a bar and a kind of restaurant with a limited menu. It can be very lively in the eveningsFree coffee in the morningGood shuttle bus service to the airport - and please remember to tip the driver 😎My room was quiet and very comfortableThere was highway noise which might bother some people.

Photo of Yahaira Botello, CPA Yahaira Botello, CPA
Sep 7, 2019 5

I was kinda annoyed that I had to wait forever for a clean room (even past the guaranteed time of 4pm). However the front desk staff more than made it for it. The hotel itself is clean and modern. I loved the room and the shower. I stay in this area all the time and didn’t even know this hotel was here. I’ll be coming back for sure.

Photo of Walt Eskiewicz Walt Eskiewicz
Sep 13, 2019 5

This is our third year visiting the area for a convention. Currently undergoing renovation of lobby and bar restaurant area. The staff and housekeepers have already been top notch. The beds are comfortable and the room has what you need for a limited stay. First time at this location in 2017. Staff was very attentive, polite and professionally astute and accommodating. The room accommodation was very good. Despite some renovation noise 1 night, overall enjoyed a restful stay for 4 nights.

Photo of M. L. Hunt M. L. Hunt
Jun 30, 2019 4

It's fine. Room was reasonably well-appointed and comfortable. Lost a half point for not having anyone stationed at the bar on a Saturday evening.

Photo of Pushpak Bhattacharjee Pushpak Bhattacharjee
May 14, 2019 5

The hotel is very nice with great rooms and very good service. The rooms at ground floor have the lawn accessible and is a good choice for smokers as you can just step out of your room to the lawn and smoking is allowed there. They have shuttle service to and from the airport and areas nearby the hotel.

Photo of Steven GREENLEE Steven GREENLEE
Apr 12, 2019 4

Check in was quick and I found the front desk staff to be very friendly and polite. The bed in my room was awesone, very comfortable. The room was clean and the shower was fantastic. My only issue was that the food is over priced, especially when it was just average food. As an example i got a bottle of soda and a small bag of chips, it cost $9.00! If i make other eating arrangements i would definitely stay here again.

Photo of Tarnise H Tarnise H
May 19, 2019 3

DISAPPOINTING STAY!!This was my first time at this location. The hotel is gorgeous and the staff are very friendly. However, when I arrived I was extremely tired. I was unable to check in due to the system being down. I requested extra towels and spoke to someone who prior to arrival, told me he was going to make sure the towels were in the room. Long story short, I had to still call downstairs for extra towels and face cloths.When my other party arrived, we wanted to stay in our room because we both have heavy work schedules. We called downstairs to either get the number to room service or to be transferred and we were asked to hold as soon as the call was answered. We held so long that we finally just hung up and went downstairs to have dinner. Our refrigerator did not work and the air conditioner is very loud.I called the front desk and asked for the general manager. However, I got the supervisor on duty (Aaron) instead. Aron offered $20 off my stay. I believe he could tell that wasn’t acceptable so he then offered two breakfast tickets but we had both already eaten breakfast. I guess I’m disappointed because customer service is everything and it can ruin your entire day but “I feel” that he acted as if it didn’t mean much that we were inconvenienced. All he was going to offer was $20 off which is totally unacceptable. When a person goes to a hotel, you’re going to enjoy yourself and relax. I know that things happen but these things should not have happened. If need be, to accommodate the customers, more staff should be working if that’s the issue. Again, I love the hotel and the people were very pleasant. This is the only reason I’m giving two stars.This is the type of service I’ve heard people say they receive at a Motel 6.

Photo of J P J P
Jun 1, 2019 4

Nice place, clean and modern rooms. I used this place for conferences about a decade ago and the facelift it got was nice and I heard it's about to get another one. If anything, I'd say they definitely need to add a staff ONLY elevator bank and not share one with guests. After all, some things are best left to our imagination. Other than that, well done.

Photo of Linhda Longstreet Linhda Longstreet
May 25, 2019 5

Good location off the highway, nice and quiet place. Breakfast was good, Corey at the front desk was great helping us with our breakfast options for my two kids and I. Room was updated and clean. We got dessert from the bar, very tasty but pricey. Everything and everyone was great. No complaints.

Photo of g c g c
Jan 24, 2021 5

Clean. Modern. Quiet. Nice shower.

Photo of Lisa Davis Lisa Davis
Dec 31, 2020 5

Great service, awesome staff, exactly what you'd expect from a Marriott !

Photo of Matthew Fears Matthew Fears
Dec 9, 2020 4

Pool is open, decent amenities. Rooms are good not great. Good place to stay for work.

Photo of Liliana Jaraba Liliana Jaraba
Oct 25, 2020 5

Excellent service, the room was very comfortable, but the food service it wasn't good, the only way to order the food was go the counter in the bar and check the menu there.

Photo of Prabhat Kumar Prabhat Kumar
Feb 29, 2020 3

Rooms are good but room service and food can definitely improve , helpful and friendly staff

Photo of Leanna McKay Leanna McKay
Jan 29, 2020 5

These were actual photos taken from my room. The lighted path circled around to the pool.......the food was fabulous, the staff was efficient and friendly, and everything was very clean, but be prepared to shell out the big bucks.

Photo of Kwak Family Kwak Family
Mar 9, 2020 5

Happily surprised by the courteous staff throughout (check-in counter, concierge lounge and shuttle driver), clean and functional room, nice shower system, and better food selections in the lounge, both appetizers at evening and at breakfast. The shuttle driver voluntarily checked on us in the morning, when we were waiting for Uber in the lobby, giving ride to nearby destination for us. Except for the charging of guests for wine in the concierge lounge, it was a very good hotel for a Marriott in a large city. Only negative is not having a safe in the room. But, 4 stars do not justify the hotel and thus giving 5 stars. Attaching a photo of wall decorations which was classy!

Photo of A Big-time Google User A Big-time Google User
Jun 26, 2020 5

This hotel is nice but the TV isn't great and the sink is annoying.

Photo of Melvina Hall Melvina Hall Melvina Hall Melvina Hall
Aug 10, 2020 4

The marriott was good clean rooms great staff no amenities prices are extreme

Photo of Mary Mary
Jun 6, 2020 5

It's a great vacation place but it ain't home.

Photo of Jeremy Powers Jeremy Powers
Mar 9, 2021 5

Nice Marriott hotel. Go see Beau at the bar. Excellent drinks experience.

Photo of David Banks David Banks
Feb 26, 2022 5

True superior service from this willing to assist staff. Nice gym and hot tub also

Photo of Lorenzo Padron Lorenzo Padron
Feb 10, 2022 4

I am a titanium member and was in town for business. This hotel is close to airport and was really good. The bed was comfortable and the room was very clean. The morning breakfast was ok but not great. The bar staff was excellent. Sarah and Ana were om point and they kept the drinks coming. They made our stay excellent.

Photo of Kayla Baginski Kayla Baginski
Feb 8, 2022 5

This hotel was great. Great location and great staff. Pool and hot tub area was beautiful and not crowded. Only thing was there was no microwave. Would’ve come in handy, but there is one downstairs that’s available for use. Overall very clean, friendly staff, and a great area. Would definitely come back especially with the prices.

Photo of Tabatha Evans Tabatha Evans
Apr 27, 2022 5

The rooms have great decor. Beautiful lamps and nice lounge chairs. The bed is very comfortable. I enjoyed the shower with two shower heads. Nice plush pillows and towels. There is a restaurant and bar pool and Jacuzzi. The bar serves drinks until 1am. The pool is smaller than it looks on the picture. The Jacuzzi could have been cleaner. This really is a beautiful hotel and one of my favorites. I really enjoyed my stay here and look forward to returning again soon. Sorry I didn't take pics I will next time

Photo of Melissa M Parsons Melissa M Parsons
Jun 4, 2022 5

Just passing through for one night! Clean, comfortable and quiet rooms! Well kept and friendly efficient service from check in! Will definitely use again in travels!

Photo of mary full mary full
Jun 14, 2022 5

wonderful staff to help you at anytime. Rooms are very clean and updated along with the hotel. Very nice location off the main road of downtown gatlinburg! Few blocks to walk to it all downtown. Love it here!

Photo of Candy Brown Candy Brown
May 3, 2022 5

I 100% enjoyed our stay here. This was our first time visiting this Marriott in Raleigh Durham NC. Our usual place was booked solid so we needed another hotel to stay in that was up to our standards. The Marriott in Raleigh Durham is for SURE up to our standards AND better than we'd hoped. The lobby is beautiful and the staff are welcoming. Thank you to all that help keep the Marriott in Raleigh Durham a wonderful place to stay. We will for sure be back. Oh did I mention the prices are reasonable?! Cheers, The Roccafortes

Photo of Janell MciLwain (That Real Estate Chick) Janell MciLwain (That Real Estate Chick)
Jul 1, 2022 5

Was a little hesitant with the star rating but glad we booked. The young lady that greeted us was so friendly. We got there after 8 so we called to let them know we would be late. I was glad to meet her when we checked in. She was pleasant on the phone and also in person. Didn't get a chance to get her name.The lounge area was clean and the customers appeared satisfied with other staff members that were helping. The rooms were clean, bed comfortable and great for an overnight stay. No complaints at all.

Photo of Kristin Walker Kristin Walker
Jul 1, 2022 5

When I first entered the hotel I was amazed by the lobby/ bar area.... very nice and upsell. I checked in with Troy, who confirmed my reservation and then checked me in. My husband and I went to the pool and it was freezing cold. I thought it was a heated pool. There was a sign that the jacuzzi was closed so we were content with going back to our room. Troy, front desk staff, made a comment about how fast we left the pool area. I explained that the water was cold and the jacuzzi was closed. He explained and took care of the jacuzzi for us. Come to find out it was closed for cleaning purposes and could be reopened. I am truly grateful that Troy took the time to listen and make things right !!! DEFINITELY COMING BACK !!!

Photo of Marc Herschmann Marc Herschmann
Jul 25, 2022 5

I had the pleasure to spend the last few days at this hotel as I was in town for a gathering of some old friends from childhood. It was my first visit to North Carolina and I can not imagine staying in a more comfortable or hospitable location. I don't even know where to begin, but I'm going to start with the most important thing- the beds! Wow! Like sleeping on a cloud! I can't recall the last time I had a more restful sleep. The rooms were immaculate and the showers were terrific. I can't say enough about the staff, led by the hotel manager Bill who must be one of the nicest guys in the state! Just a really, really super stay. Thanks so much, Marriott. You nailed this one!!!

Photo of Steve Hill Steve Hill
Aug 1, 2022 4

Very clean and comfortable as you might expect from a Marriott property. The rooms are well furnished and the property as a whole is well maintained. The common areas are nice too. The only thing I didn't really care for was the size of the fitness center. It feels crowded if there are more than 3 or 4 others using it. While the age of the property probably explains this, Marriott would do themselves a favor in figuring out how to expand it and/or relocate certain equipment. Also, the property charges $10/day for parking. This is pretty laughable considering there is nothing in the area that people would want to leave their cars and go do. Maybe if there was a beach or theme park within walking distance, it would make sense. I expect it's because of current inflation (summer 2022) and their conference center, but even that doesn't really justify the expense. Feels nickel-and-dimey to me.