Happily surprised by the courteous staff throughout (check-in counter, concierge lounge and shuttle driver), clean and functional room, nice shower system, and better food selections in the lounge, both appetizers at evening and at breakfast. The shuttle driver voluntarily checked on us in the morning, when we were waiting for Uber in the lobby, giving ride to nearby destination for us. Except for the charging of guests for wine in the concierge lounge, it was a very good hotel for a Marriott in a large city. Only negative is not having a safe in the room. But, 4 stars do not justify the hotel and thus giving 5 stars. Attaching a photo of wall decorations which was classy!
Jun 6, 2020
It's a great vacation place but it ain't home.
May 25, 2019
Good location off the highway, nice and quiet place. Breakfast was good, Corey at the front desk was great helping us with our breakfast options for my two kids and I. Room was updated and clean. We got dessert from the bar, very tasty but pricey. Everything and everyone was great. No complaints.
Jun 1, 2019
Nice place, clean and modern rooms. I used this place for conferences about a decade ago and the facelift it got was nice and I heard it's about to get another one. If anything, I'd say they definitely need to add a staff ONLY elevator bank and not share one with guests. After all, some things are best left to our imagination. Other than that, well done.
May 19, 2019
DISAPPOINTING STAY!!This was my first time at this location. The hotel is gorgeous and the staff are very friendly. However, when I arrived I was extremely tired. I was unable to check in due to the system being down. I requested extra towels and spoke to someone who prior to arrival, told me he was going to make sure the towels were in the room. Long story short, I had to still call downstairs for extra towels and face cloths.When my other party arrived, we wanted to stay in our room because we both have heavy work schedules. We called downstairs to either get the number to room service or to be transferred and we were asked to hold as soon as the call was answered. We held so long that we finally just hung up and went downstairs to have dinner. Our refrigerator did not work and the air conditioner is very loud.I called the front desk and asked for the general manager. However, I got the supervisor on duty (Aaron) instead. Aron offered $20 off my stay. I believe he could tell that wasn’t acceptable so he then offered two breakfast tickets but we had both already eaten breakfast. I guess I’m disappointed because customer service is everything and it can ruin your entire day but “I feel” that he acted as if it didn’t mean much that we were inconvenienced. All he was going to offer was $20 off which is totally unacceptable. When a person goes to a hotel, you’re going to enjoy yourself and relax. I know that things happen but these things should not have happened. If need be, to accommodate the customers, more staff should be working if that’s the issue. Again, I love the hotel and the people were very pleasant. This is the only reason I’m giving two stars.This is the type of service I’ve heard people say they receive at a Motel 6.
Apr 12, 2019
Check in was quick and I found the front desk staff to be very friendly and polite. The bed in my room was awesone, very comfortable. The room was clean and the shower was fantastic. My only issue was that the food is over priced, especially when it was just average food. As an example i got a bottle of soda and a small bag of chips, it cost $9.00! If i make other eating arrangements i would definitely stay here again.
May 14, 2019
The hotel is very nice with great rooms and very good service. The rooms at ground floor have the lawn accessible and is a good choice for smokers as you can just step out of your room to the lawn and smoking is allowed there. They have shuttle service to and from the airport and areas nearby the hotel.
M. L. Hunt
Jun 30, 2019
It's fine. Room was reasonably well-appointed and comfortable. Lost a half point for not having anyone stationed at the bar on a Saturday evening.
Sep 13, 2019
This is our third year visiting the area for a convention. Currently undergoing renovation of lobby and bar restaurant area. The staff and housekeepers have already been top notch. The beds are comfortable and the room has what you need for a limited stay. First time at this location in 2017. Staff was very attentive, polite and professionally astute and accommodating. The room accommodation was very good. Despite some renovation noise 1 night, overall enjoyed a restful stay for 4 nights.
Yahaira Botello, CPA
Sep 7, 2019
I was kinda annoyed that I had to wait forever for a clean room (even past the guaranteed time of 4pm). However the front desk staff more than made it for it. The hotel itself is clean and modern. I loved the room and the shower. I stay in this area all the time and didn’t even know this hotel was here. I’ll be coming back for sure.
Nov 21, 2019
Very functional business hotelLobby has a bar and a kind of restaurant with a limited menu. It can be very lively in the eveningsFree coffee in the morningGood shuttle bus service to the airport - and please remember to tip the driver 😎My room was quiet and very comfortableThere was highway noise which might bother some people.
Dec 5, 2019
This is our third year visiting the area for a convention. Currently undergoing renovation of lobby and bar restaurant area. The staff and housekeepers have always been top notch. The beds are comfortable and the room has what you need for a limited stay. First time at this location in 2017. Staff was very attentive, polite and professionally astute and accommodating. The room accommodation was very good. Despite some renovation noise 1 night, overall enjoyed a restful stay for 4 nights.
Nov 28, 2019
This Marriott is beautiful, clean and great space in the rooms. The customer service here is incredible which makes the stay 10x greater. My family and I are here with a lot of small children and the staff is so accommodating.
Nov 26, 2019
Location is secluded enough to be tranquil but very close to nearby freeways to get where you need to go. It was about 10 minutes door to door to drop off my rental car at the airport when leaving. Nice.
Nov 24, 2019
Very nice hotel. Rooms are comfortable with nice amenities. Very pleasant and helpful staff.
Dec 10, 2019
Despite the remodeling going on, the room was so comfortable. The pillows might just be the best part. New large shower also amazing.
Dec 25, 2019
Loved this hotel. The front desk was wonderful. Staff is accommodating, rooms are updated. Only downfall is no microwave in the rooms.
Dec 30, 2019
Incredibly renovated property. View, modern, elegant and comfortable. Easy to access in the middle ofRTP with ample ( free) parking. Rooms super clean and modern. Loads of device charging areas, great new showers. Lobby / restaurant looks great ( photo enclosed ) staff is attentive and very well trained. Restaurant was serving limited menus as it was a quiet holiday weekend, but had loads of choices. Ate there two nights in a row and it was great. Breakfast buffet was ample and well laid out. Wait staff friendly but not pushy. This property became our favorite in the RTP area.
Jan 26, 2020
I hosted a meeting here. The sales department did a great job of helping put the event together. Lunch was fantastic and it made the entire meeting go very well.