Just got done with a 4 night stay, have to say this is one of my most favorite marriott stays in a while...purely because of the staff!!! Wow! Checked in aug30...whoever is running this place, please pass on a huge thanks to the front desk lady and the manager that night...BOTHwere amazing. All smiles and so helpful. The room was clean and slept comfortably. Breakfast was solid and those working breakfast were also friendly. Gym was small, but more than adequate to keep in the routine while away from home. If you're staying by rdu for a night or a few, stay here!
Aug 23, 2023
I’m solely writing this review because of Cassandra’s exceptional service. I travel everywhere for work, have stayed in hundreds of hotels and it’s people like Cassandra who make you come back. It’s almost like she anticipated my needs as soon as I walked in the door - she went over and beyond!
Jul 31, 2023
I apologize in advance if i spell this young lady's name wrong but the front desk clerk was exceeds any expectations you may have. Asha is very attentive, knowledgeable and beyond courteous. All of the staff was very friendly but she stood out from them all! The hotel itself was awesome I have no complaints but a small one and that's no Netflix channel available and that the breafast is not included and it's an extra charge. I would highly recommend and will stay here again when I'm in the Raleigh-Durham area, the location is very convenient as well.
Jul 24, 2023
Booked a 2 queen room for 3 people and it was beyond tiny! Beds seemed smaller than full, but we are used to sleeping on Cal King so… However, staff made it right, giving us a great deal on another room. Across the board, the staff made the experience amazing! Housekeeping routinely asked if we needed anything and said they aimed to please. Bar/restaurant staff were kind, even if we just wanted ice water filled. Location was great, convenient to airport and interstates.
Only negative, other than room sizes, is that the concierge lounge is only open weekdays.
Jul 3, 2023
I was not expecting such good food and drink for a Marriott! Easily the best bartenders and amazing mixologists! The food was fantastic, and even the buffet that was served during our stay was great. This is really the single best hotel food and beverage experience I have had at a Marriott (or any other chain).
Jun 21, 2023
Customer service was amazing. Had booked another Marriott and when we arrived said they were full. Came to this hotel spoke to the manager told her what happened, and she got me in a room. Thank you so much for help. Will not stay anywhere else!
May 29, 2023
Were there for NCAA Tourny in Chapill hill. This was pretty accessible to a lot of places. The rooms were in good shape and all the plumbing was in good working order. The HVAC was good, but a tiny bit loud, but still within the typical hotel range. Good working space in room with nice power set up.
Nice location, somewhat tucked back, safe, and plenty of parking. Lots of lobby space and seating, business amenities and full bar. Dining area that has (paid) breakfast but snack and bar food (flatbreads, etc).
May 21, 2023
Started off rocky with the first room, but was accommodated to another room after calling front desk. Front desk staff was very nice.
Booked a king bed and standard room. Was disappointed by the smell when entering(a mix of musk and sort of dingy), gum on carpet, and hand smudges of headboard. Almost booked another hotel but they were able to put me in another room.
Double queen/standard room. It was much better and cleaner.
Would probably try another hotel when visiting Durham.
May 16, 2023
This hotel provided excellent service, friendly helpful employees, and a great experience! Every employee went out of their way to serve the guests. The lobby, restaurant, and room were all very clean and updated. Sounds could not be heard through the room walls (though we could hear people in the hallway). Highly recommend this hotel when you are in the area!
May 5, 2023
Overall this hotel was quiet, peaceful, and very nice. However, as a Service Dog Handler I do not recommend (unless you don’t want to eat breakfast here.)
We are Titanium Marriott Members and have always loved the hotels. However, as a service dog handler, I was disappointed by this location. When I went to attend breakfast with my cardiac alert and response service dog, I was told that he is not allowed in the food area and I was not allowed to get my breakfast unless I returned him to my room. The staff continued to roll their eyes at me and discuss how I do not look sick and it probably isn’t even a service dog.
Other than breakfast, I had no issues and would recommend this hotel.I had no issues other than breakfast, so as long as you don’t plan on eating there, I would recommend.
Jan 11, 2023
I loved the atmosphere. It's kind of an old hotel but still up to date. I enjoyed the in house pool and jacuzzi. I think we might visit again but perhaps another branch of Marriott.
For breakfast, the lady on duty seemed to be rushing me, she kind of unfriendly. 🤫
Jan 7, 2023
African American man working the desk Friday evening Dec 30th was extremely helpful to me, and the young lady that checked us in (Ryan and Misty Dion) was kind and informative as well. Great staff at front desk and bar.
Jan 1, 2023
Had a great time at this hotel. The staff are so friendly and the rooms are super comfortable. The bar downstairs has great food and drinks. Definitely recommend it to anyone who travels a lot.
Dec 1, 2022
I love to stay at this Marriott property whenever I am in the Raleigh/Durham area. The facility is very clean and well maintained. The staff is just the best! Very friendly and accommodating. Can't wait until my next stay!
Nov 30, 2022
The staff was very helpful and did a great job helping us with places to see in the area. The hotel was really clean and the room was first class. I would stay at this hotel again. My wife had a great stay.🦅
Nov 15, 2022
Older building with fresher touches. Rooms are small. Not your typical Marriott branded expectation; the building's construction seems to blame. Nonetheless, the clean facility and front desk staff earn the place a repeatable stay.
Sep 26, 2022
The pillows were really terrible. They went flat almost as soon as I laid on them and the feathers poked through and scratched me. I woke up feeling more sore and tired than when I went to bed. The front desk was able to provide a foam pillow, but it wasn't really any better.
Pillows aside, they make you pay almost 17$ (20$ with tip) for an incredibly mediocre breakfast. All the food in the restaurant/convenience store is terribly over priced and there isn't much near by, so you're kind of stuck with the expensive mediocracy.
That said, all the staff I interacted with were very nice, the rooms were clean, and the shower was very nice.