I checked into this hotel on 12/23 for a one night stay, unfortunately, because I literally had the best experience I’ve had here. Specifically, Jeanette Willis at the front desk was soooooooooo welcoming and accommodating and warm. I absolutely loved our interaction. I was coming in from a late flight and she really brighten my mood. There was an issue with a room I was assigned and with no hesitation or fuss, she instantly got me switched to a new room with a smile. This hotel has been such a blessing to stay at that I would recommend it to anymore. Location is great and the service is even greater. Also the breakfast!
Dec 14, 2023
My first time visiting Raleigh and staying at this Marriott. I was given a really bad room next to the elevator. You can hear everyone's conversations, steps on the floor, my neighbors blasting the news channel on full volume. Above my bed was probably the central sewage pipes and it was not pleasant hearing that sound every 4-5 minutes. I had to request an engineer to fix the sink because it would overflow - same thing happened to my coworkers room. I'm grateful for Mark hearing me out and moving me to a better room. I was also disappointed to find that every snack I picked up in the lobby store was expired. I notified the staff but it doesn't seem like they changed any of the items. Chips - candies - breakfast bars etc. I am not sure I want to consider a Marriott membership after this experience.
Also numerous cars were broken into so I don't recommend leaving anything in your vehicle and/or parking close to the front if available.
Nov 3, 2023
The Marriott Raleigh Durham Research Triangle Park located at 4700 Guardian Dr
Durham, NC 27703 has been beautifully redecorated/modernized, and is a quality place to stay. Staff are helpful and friendly, the location is great, and there is a parking lot outside. Parking costs $10 daily. The TV in the room is gigantic, almost too big for the room, however the channels change very, very slowly - but it’s still great.
There was an annoying hum that was pretty loud, but that’s what the A/C / Heat does when on.
There IS A SOLUTION to the annoying hum in the rooms - put a rubber mat underneath the refrigerator, or take it out of the cabinet as it greatly echoes the sound of the motor. It’s extremely annoying as it’s loud!!! Is silent on the carpeted floor.
Bed is comfortable!
I invite you to follow my reviews as I have over 38 Million views to my photos/reviews here. Music Producer who has produced works including John Williams Clarinet Concerto with the Star Wars Composer John Williams Directing his work.
Oct 22, 2023
Words cannot express my appreciation for the staff (and cleanliness) of this property. It looks dated on the outside, but once you step foot in the front door, the renovations will lead you to believe this is a new hotel.
I was in town for less than ideal reasons and the staff here made certain I was comfortable and had everything I needed (including when I had to extend my stay at the last minute).
The staff also went above and beyond by making sure I received a package to my home that was supposed to be delivered to the hotel during my stay.
Oct 8, 2023
Cherry at the front desk was AMAZING - simply her personality and being. This hotel is lucky to have her.
In regards to the hotel, it was clean, updated, and way better than I expected - honestly! Bar had great drinks. I didn't eat there. Carolina football team there Friday night.
Wish I had brought my swim suit. Indoor pool and hot tub looked great.
Sep 29, 2023
The service at this Marriott is always excellent. Staff is super friendly and helpful and prompt. They redid the lobby restaurant recently with a very nice upgrade. Again, the bartenders and staff are excellent and lots of fun. I had the fish tacos for dinner which were pretty good. The rooms are straightforward, but the bathrooms have been upgraded recently and the TV works simply, no need to navigate for 10 minutes. There is a gym and other accessories. It's not a high scale place but it checks all the other boxes. The location is nice right off of route 40.
Sep 28, 2023
A perfectly nice hotel with a restaurant, bar and pool. The pool being near the lobby means the lobby smells a bit like chlorine, and the open design means it's a bit noisy if you get a room on the second floor.
The elevators smelled sour when we were there, which is why I give it 4 stars. But all in all we had a pleasant stay.
Sep 19, 2023
The location was perfect, the rooms were nice. The biggest issue we had was with the cleaning staff. We stayed there 4 nights and never had our room cleaned or our trash taken out. They state they have a refresher every other day - we only once had someone come into the room and they dropped one set of clean towels, left the overflowing trash and did nothing else.
Sep 17, 2023
Overall, I give my whole experience 5 stars and I don’t usually say that (not a huge fan of hotels). BUT, their food was amazing, my server was very attentive and fantastic. Her name was Brenna and she made sure I had a great time, that my food was to my satisfaction. I’ve never quite had that great of a server. I would 10/10 recommend.
Sep 3, 2023
Just got done with a 4 night stay, have to say this is one of my most favorite marriott stays in a while...purely because of the staff!!! Wow! Checked in aug30...whoever is running this place, please pass on a huge thanks to the front desk lady and the manager that night...BOTHwere amazing. All smiles and so helpful. The room was clean and slept comfortably. Breakfast was solid and those working breakfast were also friendly. Gym was small, but more than adequate to keep in the routine while away from home. If you're staying by rdu for a night or a few, stay here!
Aug 23, 2023
I’m solely writing this review because of Cassandra’s exceptional service. I travel everywhere for work, have stayed in hundreds of hotels and it’s people like Cassandra who make you come back. It’s almost like she anticipated my needs as soon as I walked in the door - she went over and beyond!
Jul 31, 2023
I apologize in advance if i spell this young lady's name wrong but the front desk clerk was exceeds any expectations you may have. Asha is very attentive, knowledgeable and beyond courteous. All of the staff was very friendly but she stood out from them all! The hotel itself was awesome I have no complaints but a small one and that's no Netflix channel available and that the breafast is not included and it's an extra charge. I would highly recommend and will stay here again when I'm in the Raleigh-Durham area, the location is very convenient as well.
Jul 24, 2023
Booked a 2 queen room for 3 people and it was beyond tiny! Beds seemed smaller than full, but we are used to sleeping on Cal King so… However, staff made it right, giving us a great deal on another room. Across the board, the staff made the experience amazing! Housekeeping routinely asked if we needed anything and said they aimed to please. Bar/restaurant staff were kind, even if we just wanted ice water filled. Location was great, convenient to airport and interstates.
Only negative, other than room sizes, is that the concierge lounge is only open weekdays.
Jul 3, 2023
I was not expecting such good food and drink for a Marriott! Easily the best bartenders and amazing mixologists! The food was fantastic, and even the buffet that was served during our stay was great. This is really the single best hotel food and beverage experience I have had at a Marriott (or any other chain).
Jun 21, 2023
Customer service was amazing. Had booked another Marriott and when we arrived said they were full. Came to this hotel spoke to the manager told her what happened, and she got me in a room. Thank you so much for help. Will not stay anywhere else!
May 29, 2023
Were there for NCAA Tourny in Chapill hill. This was pretty accessible to a lot of places. The rooms were in good shape and all the plumbing was in good working order. The HVAC was good, but a tiny bit loud, but still within the typical hotel range. Good working space in room with nice power set up.
Nice location, somewhat tucked back, safe, and plenty of parking. Lots of lobby space and seating, business amenities and full bar. Dining area that has (paid) breakfast but snack and bar food (flatbreads, etc).
May 21, 2023
Started off rocky with the first room, but was accommodated to another room after calling front desk. Front desk staff was very nice.
Booked a king bed and standard room. Was disappointed by the smell when entering(a mix of musk and sort of dingy), gum on carpet, and hand smudges of headboard. Almost booked another hotel but they were able to put me in another room.
Double queen/standard room. It was much better and cleaner.
Would probably try another hotel when visiting Durham.
May 16, 2023
This hotel provided excellent service, friendly helpful employees, and a great experience! Every employee went out of their way to serve the guests. The lobby, restaurant, and room were all very clean and updated. Sounds could not be heard through the room walls (though we could hear people in the hallway). Highly recommend this hotel when you are in the area!
May 5, 2023
Overall this hotel was quiet, peaceful, and very nice. However, as a Service Dog Handler I do not recommend (unless you don’t want to eat breakfast here.)
We are Titanium Marriott Members and have always loved the hotels. However, as a service dog handler, I was disappointed by this location. When I went to attend breakfast with my cardiac alert and response service dog, I was told that he is not allowed in the food area and I was not allowed to get my breakfast unless I returned him to my room. The staff continued to roll their eyes at me and discuss how I do not look sick and it probably isn’t even a service dog.
Other than breakfast, I had no issues and would recommend this hotel.I had no issues other than breakfast, so as long as you don’t plan on eating there, I would recommend.