I had an amazing experience with the Enterprise in Durham, on Durham-Chapel hill boulevard. Everyone was very courteous and helpful. The Car was amazing and way better than I expected. I had an accident while driving the rental and thankfully I always get their insurance coverage. Because of that the entire process took 5 minutes for pictures and a few questions, they covered everything and I went on my way. My insurance company needs to learn from enterprise how to handle a problem quickly. I strongly recommend everyone rent from Enterprise and use their insurance.
Katrina
Jun 4, 2025
5
My favorite enterprise location!
The employees interact with each other like a family would & extend the same hospitality to the customers. Bob, Sylas, Alston, Payden & Will are a few of the gentlemen I’ve gotten to know by name BUT the entire staff is sweet, humorous, knowledgeable & kind. Definitely will continue to choose this location.
Vivian Pitts
Jun 4, 2025
5
The best service I’ve ever received from a rental company!💪🏽
I have a kid in college so I rent quite often to pick him up on breaks.
Disclaimer: I always pay with a credit card so I’m unfamiliar with the policies using a debit card.
I reserve my vehicle on the website and pay and pick up at the business. The staff is phenomenal. Kudos to Peyton and Bob! 👍🏽My pick up is always easy and fast! The vehicle is always clean and fueled up. The business is clean and never too crowded.
Handicap accessible.
There is free parking and there is an option to leave your vehicle on the property while renting.
There’s a drop box for vehicles left after hours. The staff calls you the next day to let you know it has been checked in.
I’m never disappointed!!
Elia N.
May 26, 2025
5
Excellent, courteous, friendly service. Fast and efficient. Checked in on the app and got my car and was driving away within ten minutes of checking in. Return super smooth. All in all a great experience.
megan lyon
Apr 27, 2025
5
Helpful & nice employees. Hassle-free & fast. Didn’t need car nearly length I rented for & I felt no anxiety at returning car early. Highly recommend Enterprise as a whole. Loved service I received at Durham CH Blvd location. Will use in future for sure & encourage all others to do so, as well.
Dorothy Yates
Apr 20, 2025
5
Service was quick and friendly. I worked with Bob for the pick up and return. He was friendly, helpful, and paid attention to detail. I will definitely rent from this location again.
Laquita Lassiter
Apr 6, 2025
5
The process was fast and easy. The vehicle I rented was nice! And spacious.The environment was welcoming everyone was nice and helpful I appreciate the professionalism and the experience
Hmichael Berhe
Mar 5, 2025
5
Had a great experience! Excellent team work. Bob was very knowledgeable and explained all the details and very friendly with exceptional customer service skills. Comfortable car and Highly recommend.
Kylie Witiak
Feb 28, 2025
5
Had a great experience! Team reached out to set up an appt. Through our insurance company. They took great care of us! Very easy and fast process. Car was very nice. Bob was very knowledgeable and explained all the details of coverage very thoroughly to us so we felt confident and comfortable. Highly recommend if you need a rental car to work with this team they are awesome:)
Suzie Spaz
Feb 26, 2025
5
Very professional and friendly staff which includes Davon and Bob. Car was very clean. I love that their hours include Sat and Sun even though those hours are limited. The Enterprise website is customer friendly so placing, modifying, or canceling a reservation is very easy. I have used this location twice and I have always been completely satisfied.
Michael Boyer
Feb 3, 2025
5
I had to put my truck in the shop and was in a bind, I called this office and talked to Payden and he told me to come in and he would take care of it. I got there and within 15 minutes I was in a car and on the road. I definitely recommend this office. I apparently missed the survey so hopefully this will let them know how helpful he was.
Kingdom Builder
Dec 20, 2024
5
Great experience here everyone is pleasant and helpful I only had one bad experience I will not call her out because her colleagues always go above and beyond the Enterprise standard effortlessly, which makes it easy to overlook the deficit of one. Always great selection of rentals, affordable rates with expedited service!
Parker Beard
Dec 16, 2024
5
Great Staff. Very friendly. When my Car got Stolen, Enterprise immediately called me when they heard about my situation from my Insurance company. It was a long painful nightmare to go through, but the staff did everything in their power to keep me on the Road to be able to get to and from work! Sadly my Car got totaled, but I want to thank this location for being patient with me until I found a new Car for myself!
pd
Nov 21, 2024
5
Jo was absolutely amazing and incredibly professional. When I arrived she found my reservation and got me into a new rental in no time. She made the process so easy. Special thanks to Josh for booking my reservation.
Diana “Dee” Carranza
Oct 20, 2024
5
Austin and Jo were amazing! We rented a car for an out of town trip. No complaints and will return for future car rentals!
Eric Pryce
Oct 17, 2024
5
I love this location! Everyone here is extremely friendly and helpful. I've never had any problems with my rental and the cars are always on point. Yoshi is by far my favorite. He is always taking care of my rental needs.
Denmark Elless
Oct 2, 2024
3
There is room for improvement, the website is the most common way to reserve a car from any rent a car, unfortunately is not well coordinated with the local agencies, the website tells you yes we have cars and you go ahead and select the size vehicle you need, but then you go to the agency and surprise! you end up with whatever they have on the lot and if it is a bigger car, because they don't have the size that you selected you take what they have or no car, and of course the total for the car is not near what you were given on the web. Why the customer has to get punished for the agency not having cars and still giving you a reservation? I will rather being notify the location does not have any more cars on the size I am looking for and it will be my choice if I want to pay more for a bigger car. is like a fine line to a scam, sort of "I GOT YOU NOW!" Not cool seems a little dishonest practice. I was told that only if you have made the reservation a week or more in advance, well still, tell me you do not have the car!
Jae Ceezy
Sep 21, 2024
5
Cameron was awesome! He was professional, helpful, and was very kind to my son! He made my check-in process quick and painless! If I need a rental car in the future, I will definitely use this location!
Will Anderson
Aug 14, 2024
5
Great experience at Enterprise Chapel Hill Blvd. We had previously used the location on Hillsborough Rd in Durham. They screwed us and gave our reserved rental away last time. Ruined our vacation. Trying a different location before giving up on Enterprise completely. One suggestion. We returned a day early. They should credit us or give a voucher for next rental. Keep our business.
