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Enterprise Rent-A-Car

4.2

3648 Durham-Chapel Hill Blvd
Durham, NC 27707
Phone: (919) 490-6057
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Google Reviews

Photo of Neicy Adams Neicy Adams
Aug 13, 2019 5

Great service always have a nice car. They call with curiosity each week checking on me and car. Will deal with them again in personal occasions when ready to travel

Photo of Thelma Sartor Thelma Sartor
Aug 16, 2019 5

My experience was exceptional and stress free. Our agent- Matthew and his manager were very accommodating - making our experience a memorable one. Because of them we have told at least ten others about our experienceand will continue to share our satisfaction with others.

Photo of Dorothy Dominguez Dorothy Dominguez
Oct 1, 2019 5

Excellent service! All of the agents are very friendly and accommodating. I appreciated the following; 1. showing me a number of cars to help me pick the one I would be most comfortable driving. 2. follow up call the next day to make sure that everything is doing fine and to see if I needed anything else. 3. giving me $40 discount for not availing the pick up and drop off service because I was out of the area

Photo of Nicole White Nicole White
Sep 24, 2019 5

The customer service I received at the Durham enterprise car rental on 15-501 was great! I had to return a car due to an issue; however, the Manager, Sam, handled the exchange smoothly. I would definitely rent from this store again. Keep up the good work!

Photo of Robert Vick Robert Vick
Oct 2, 2019 5

Met an immediate rental with ease - upgrading us to a full size since an economy was not available. We rented because our car was in the shop and when repairs took longer than anticipated, Enterprise extend rental with on phone call. Great service!

Photo of Darryl Furges Darryl Furges
Sep 19, 2019 4

Got in and out very fast. The car I drove was very clean and performed nicely. Dropped the car off, was straight forward and easy.

Photo of cherie mcgee cherie mcgee
Nov 4, 2019 5

I was renting a car while mine was in the shop. They picked me up from work & I was able to get a car similar to mine. Very nice & efficient

Photo of jewel walker jewel walker
Nov 22, 2019 5

I love the customer service I deal with Sam all the time he's a Ham and a great help as well as the others they're very helpful to me at all times. But I think as far as corporate goes it's very high and I've been renting for a while now and you would think they're work with you on having a free week or have off since I've been renting for almost a year now. No deals at all.

Photo of motherof336 . motherof336 .
Nov 20, 2019 5

Great customer service with a widely selection of vehicles to choose from. Every employee greeted us with a friendly smile and was very helpful. Thank you and keep up the good work. We will rent again!

Photo of Ja-Quisha Frazier Ja-Quisha Frazier
Dec 14, 2019 5

Enterprise has EXCELLENT service! So far when we have teamed up with Enterprise it has always been a pleasure. We have been doing business with them since 2012 and their team is always professional, courteous, respectful and dont mind joking around with their customers, which I LOVE by the way. If I had anything negative to say it would be regarding the insurance side of things. It would be nice if the returned if they returned the insurance money back to their customers once the vehicle has been returned in the condition it was given. But I also know that is a management topic. Anyways, keep up the EXCELLENT work ladies and gentlemen! We appreciate what you all do! Thanks! :)

Photo of Patrick Lewis Patrick Lewis
Dec 20, 2019 5

The Enterprise on 15-501 in Durham was run professionally. I had just totaled my car on Sunday and had a rental car first thing on Monday, ready to go, even before I woke up. The staff was courteous and returning the car was easy. They had a 2019 Toyota Camry, which was nice. I even left my parking pass for work and they held on to it for me. Would definitely go back there again.

Photo of Kevin Palma Kevin Palma
Jan 9, 2020 4

Great people and overall experience. Couldn't give a full 5-star due to the fact that even though I had a reservation when I arrived at appointed pick up time, a car had to be "found" for me. This is the second time this has occurred, so while the associates always promptly handled the issue it seems Enterprise really doesn't define "reservation" as I do.

Photo of Eliza Hallan Eliza Hallan
Jan 15, 2020 5

Great customer service! The gentlemen that helped me answered all of my questions, were extremely friendly, and kind. I would recommend enterprise to anyone!

Photo of Mr. Burns Mr. Burns
Jun 13, 2019 4

Great staff that makes you feel right at home definitely will recommend this location to anyone

Photo of Peletha Vanderburg Peletha Vanderburg
Feb 8, 2017 5

Great customer service, thanks Britt!

Photo of Casey Collins Casey Collins
May 1, 2020 5

Conviently located right off of 15-501, this Enterprise office is a great choice for rentals. Key and car drop-off is very straightforward. Since the location’s hours are limited during the COVID-19 crisis, the quick and easy drop off process is all the more useful. Ample parking and a nice interior for lounging if you are waiting to pick someone up or for your rental car to be ready.

Photo of Delilia Rhodes Delilia Rhodes
Mar 27, 2020 5

Everything was awesome pick up was fast and easy drop off was the same. The staff was very nice and friendly Matthew and his twin brother was the ones who helped me and they were awesome. Thank you.

Photo of Lin Camey Lin Camey
Jun 12, 2020 5

The staff is great, they always helped me. A caring institution. Definitely will rent from them again. Shout out to Amanda and Montreal there customer service is amazing.

Photo of Jacqueline Curry Jacqueline Curry
Jun 5, 2020 5

They were very helpful. The representative had everything I needed ready when I got there. Very professional. Great customer service.

Photo of Mohammed Eid Mohammed Eid
Jun 11, 2020 5

Myself and my wife have been loyal customers to Enterprise for 9 years and we receive a wonderful customer service at this branch. Wonderful team and professional service, Sean, the manager, is such a great person and so is everyone on team.

Photo of Lynne Sullivan Lynne Sullivan
Jul 17, 2020 5

I was very pleased with the service I received at Enterprise in Durham, NC. The representatives are always friendly, prompt, and efficient, and the cars I have rented have been excellent.

Photo of Angel Ramirez Angel Ramirez
Aug 9, 2020 5

I have been renting from this location for a few weeks now and I must say the associate Sam is absolutely fantastic. Great staff and customer service! Amanda the branch manager, always makes it a smooth process to get you taken care of with a great selection of cars and excellent prices!

Photo of Briony Green Briony Green
Jul 29, 2020 5

This is a great location. Awesome staff and great car options. Always greeted with professionalism. Always a clean car. I have nothing but good to say!

Photo of Stephen Solis Stephen Solis
Sep 17, 2020 4

First car had broken backup light We returned second car because it smelled like smoke Third car was great - Toyota RAV4 While I wasn’t pleased with the condition of the first two cars, I was very happy with the young sales staff. They were very friendly and professional and immediately took care of the situation. The service staff needs to pay more attention to the vehicles. I like Enterprise and will continue to rent vehicles when needed

Photo of Toledo Lopez Toledo Lopez
Sep 14, 2020 5

#Sam #AsktoSpeaktoSam Sam is the best! We were starting to lose hope in Enterprise for the Raleigh/Durham/Chapel Hill area. From the very start, Sam impressed us with his great customer service. He reassured us that despite how busy Entreprise was that morning he was aware we were waiting and he would be right with us. He honored our reservation (we had 2 different locations in the area that totally disregarded our reservations...we will be avoiding those particular locations at all cost). After driving away, we had one issue with our vehicle. We were ask to bring it back and Sam took care of the issue in less than 10mins. Our trip was a success due to Sam's amazing customer service. #AsktoSpeaktoSam #GreatCustomerServiceStillMatters

Photo of London McCrea London McCrea
Sep 4, 2020 5

They are great.. Here it is 5:00 there closing an i cant find my Debt Card for 45min oookay hunnttyyy do you knw they stayed open (waiting) just for me❤ great people at this location!! Thank You'll!!!!!

Photo of Laurice laurice Laurice laurice
Oct 13, 2020 5

I was very pleased with the quick service that I received both at pick up and drop off. I was able to drop off the car and get a shuttle to go pick up my personal car. The car was really nice and clean.

Photo of DJ Spin DJ Spin
Jan 2, 2021 5

Had to rent a car for about 3 weeks. Got a great deal but more importantly, the customer service here is insane. These men and women not only respect what they do, but respect their customers. Fast, friendly, and all with a smile. Courtesy ride after turning in my vehicle and practice safe / social distancing methods. You can rent from anywhere, but if you want the added benefit of top notch customer service, go here!.

Photo of M H White M H White
Feb 23, 2021 5

Great experience all around. Service was efficient and professional. Car was clean and almost new. Charges were exactly as explained beforehand. They seemed to be very careful about following COVID protocols as needed. I would definitely rent from here again.

Photo of 1jimboss 1jimboss
Feb 21, 2021 5

Staff is always upbeat and kind. Easy renting and cars are cleaned and sanitized proper. Great weekly rates onthe cars and the staff will help to give you the best deal possible. My first choice in renting.....

Photo of Dad For Autism Dad For Autism
Mar 8, 2021 5

Great service great ppl great car thank you Zeus. Or artistic son loved this car.

Photo of Toka Pearson Toka Pearson
Apr 11, 2021 5

Excellent customer service. I was greeted with a smile and in less than 15 minutes my rental was ready for me to drive away. A wonderful experience with Enterprise as alwaus! Thanks!

Photo of Jillian Harris Jillian Harris
Apr 15, 2021 5

Excellent experience! Staff were courteous and helpful.

Photo of Mia G Mia G
Jun 3, 2021 5

I love renting at this location. Great selection of cars, customer service and rental rates. Recommend Enterprise and this location.

Photo of Steve Glavin Steve Glavin
May 30, 2021 5

Very good customer service. I highly recommend this location because of the outstanding staff!

Photo of J Boyd J Boyd
Jun 17, 2021 5

Got in and out quickly. Customer service was very good. Eric was a big help.

Photo of Diane Pickett Diane Pickett
Aug 6, 2021 5

Great clean place to rent a car. All staff clean and makes you feel welcome.

Photo of Anna Huang Anna Huang
Aug 20, 2021 3

Got the rental from Sports Durst Collision. I requested economy compact and they gave me a very smoky Mustang that I feel sick in. Update, they did reach out and arranged a swap for a more suitable car.

Photo of PCC PCC
Aug 26, 2021 4

Great service, greater people and the shuttle service is a game changer. I recommend 2 people on the same day I booked who switch their reservations to enterprise.

Photo of radhames villalona radhames villalona
Sep 7, 2021 4

It could be 5 stars but I was a little disappointed when I handed my debi checking card to pay no more than $300.00 transaction, which it was not approved or declined at the first swipe. And I subject to try one more swipe, but I was told use a different charge card to make the payment for3 days rental car. Right away my debit card have over $3000.00 . Finally with another card the rental car was completed and everything else when fine and the service was very good.

Photo of Nelliechanelle Nelliechanelle
Jul 24, 2021 5

Great place to get your car and make sure you are in good hands.

Photo of Sydney Hampton Sydney Hampton
Apr 25, 2019 5

I don’t write reviews often, but I was floored by the professionalism I experienced with Enterprise. Because of the customer service at the Durham-Chapel Hill blvd location, I will always want to use Enterprise. All of the staff is attentive and patient, and they all just want to get your needs met. Staff constantly has kind voices and smiles on their faces. I felt valued and respected as a customer. Hands down the BEST customer service I’ve ever had not just in car rentals, but anywhere. Thank you and please keep up the wonderful service!

Photo of Paul Young Paul Young
Jun 13, 2019 5

Always love to rent from Enterprise Rent-a-Car. I find they are the cheapest company to rent from, and they usually have great customer service. They are very responsive to any needs I may have, and they have gone out of their way at times to make sure I was extremely happy with my Enterprise experience. I highly recommend Enterprise for all your car rental needs.

Photo of Michael Stewart Michael Stewart
Apr 29, 2019 5

I had to get a rental for a week while my car was in the shop. My warranty paid for the car. The crew at the Durham Chapel Office are A + all the way. They got me an incredible car to use during the time my car was in the shop. They are very friendly crew and a few know me because I have used their location more than a few times below. Great experience. Great team.

Photo of James Doane James Doane
May 8, 2019 4

The 1 blank star is for the (national) reservation service that assured me that Durham had inventory. In fact, local offices only have inventory when cars are returned to them. The 4 filled--in stars (thanks guys!) are for the local staff that worked the problem, with patience and good humor, until they got us in an appropriate car . The "Enterprise" definitely exists in this company, especially at the local level. We will definitely rent from them again (we go to Durham often), but we'll call the local office to make our reservation.

Photo of Tina McEachin Tina McEachin
Mar 27, 2019 4

This location is convenient for planned and unexpected car rental needs. The staff is friendly and courteous. The selection of vehicles is adequate. I love, love, love the "after hours" drop off. It is quite helpful for long trips and decreases the anxiety of trying to "rush back" to beat the clock. Safety first always.