Great service always have a nice car. They call with curiosity each week checking on me and car. Will deal with them again in personal occasions when ready to travel
Aug 16, 2019
My experience was exceptional and stress free. Our agent- Matthew and his manager were very accommodating - making our experience a memorable one. Because of them we have told at least ten others about our experienceand will continue to share our satisfaction with others.
Oct 1, 2019
Excellent service! All of the agents are very friendly and accommodating. I appreciated the following;
1. showing me a number of cars to help me pick the one I would be most comfortable driving.
2. follow up call the next day to make sure that everything is doing fine and to see if I needed anything else.
3. giving me $40 discount for not availing the pick up and drop off service because I was out of the area
Sep 24, 2019
The customer service I received at the Durham enterprise car rental on 15-501 was great! I had to return a car due to an issue; however, the Manager, Sam, handled the exchange smoothly. I would definitely rent from this store again. Keep up the good work!
Oct 2, 2019
Met an immediate rental with ease - upgrading us to a full size since an economy was not available. We rented because our car was in the shop and when repairs took longer than anticipated, Enterprise extend rental with on phone call. Great service!
Sep 19, 2019
Got in and out very fast. The car I drove was very clean and performed nicely. Dropped the car off, was straight forward and easy.
Apr 25, 2019
I don’t write reviews often, but I was floored by the professionalism I experienced with Enterprise. Because of the customer service at the Durham-Chapel Hill blvd location, I will always want to use Enterprise. All of the staff is attentive and patient, and they all just want to get your needs met. Staff constantly has kind voices and smiles on their faces. I felt valued and respected as a customer. Hands down the BEST customer service I’ve ever had not just in car rentals, but anywhere. Thank you and please keep up the wonderful service!
Jun 13, 2019
Always love to rent from Enterprise Rent-a-Car. I find they are the cheapest company to rent from, and they usually have great customer service. They are very responsive to any needs I may have, and they have gone out of their way at times to make sure I was extremely happy with my Enterprise experience. I highly recommend Enterprise for all your car rental needs.
Apr 29, 2019
I had to get a rental for a week while my car was in the shop. My warranty paid for the car. The crew at the Durham Chapel Office are A + all the way. They got me an incredible car to use during the time my car was in the shop. They are very friendly crew and a few know me because I have used their location more than a few times below. Great experience. Great team.
May 8, 2019
The 1 blank star is for the (national) reservation service that assured me that Durham had inventory. In fact, local offices only have inventory when cars are returned to them. The 4 filled--in stars (thanks guys!) are for the local staff that worked the problem, with patience and good humor, until they got us in an appropriate car . The "Enterprise" definitely exists in this company, especially at the local level. We will definitely rent from them again (we go to Durham often), but we'll call the local office to make our reservation.
Mar 27, 2019
This location is convenient for planned and unexpected car rental needs. The staff is friendly and courteous. The selection of vehicles is adequate. I love, love, love the "after hours" drop off. It is quite helpful for long trips and decreases the anxiety of trying to "rush back" to beat the clock. Safety first always.