If you need a place to stay near Duke, this will do the trick. But the rooms are a bit loud, sort of hard surfaces where you'll hear through the shared door if there are people next door. The shade or blinds weren't really thick at all and so outside lights shown through all night which was pretty annoying.
The person who checked me in was super nice, affable and it was a simple process.
Sandy Beaches
Dec 31, 2023
5
Had to go down to Duke University Hospital due to my husband having 2 strokes and stayed the night here and it was AMAZING with great service. Staff was very friendly and helpful 👍👌
Jennifer Green
Nov 25, 2023
5
All around great place to stay. The staff is amazing. My son had eye surgery and when we called for the shuttle service after the surgery they were there quickly and showed so much care and compassion.
Darlene Pittman
Oct 8, 2023
5
The Lodge is right across from Durham VA medical center and also across from Duke hospital. Nice, friendly and caring staff. Could not have stayed at a better place. I was was allowed to leave my vehicle in their parking lot after check out until 5 pm. This was a plus while my husband was in the VA hospital. Of if needed to check out a little late, they allowed that also. Will definitely stay here when we go back. The rooms and beds were clean, nice clean bathroom with good water pressure. The staff have been exceptional! Always ask ask how things were after my husband’s surgery.
Brandie Hughes
Sep 23, 2023
5
We've stayed here twice so far and we're very pleased! Finding a nice roll in accessible room can be hard. The beds were clean and comfortable! Our views from both 501 and 701 were nice. Great water pressure, clean rooms. The staff have been exceptional! We arrived late afternoon to find fresh baked cookies and coffee. The manager helped bring my luggage up without hesitation after not being able to get a luggage cart. Mrs Jenelle was so kind while checking out! I watched as she assisted a couple of older visitors helping them secure their cash. It makes you feel good to see folks who care! Mr Harry has shuttled us to Duke for appointments with soft relaxing music and a clean van. He's very pleasant! Many of the employees have been long serving. That says something to me. We look forward to many future stays. Everyone is very kind!
Vanessa Ingle
Sep 10, 2023
5
Great service and very comfortable, clean rooms. It's right next to the hospital, but it was quiet and dark enough that I didn't notice the ambulances, traffic, or helicopters. The parking lot dumps you onto the road in a very convenient location to either enter the hospital's parking deck or to the patient pick up area.
Natalie Farinholt
Aug 19, 2023
5
It’s an older building but the price is great for what you get. The beds and pillows were comfortable. Also, it is walking distance to the hospital so it saved us the hassle of finding parking.
Joan Miller Neel
Aug 16, 2023
5
Due to a storm, my reservation was not processed and I arrived after midnight to no room with my medically fragile mother.
The young man at the front desk went the extra mile and more ... offering us refreshments, referring us to another hotel, calling to check availability, and having the other facility's front desk staff and security meet us at the front door.
This was immediately after a terrible storm which knocked out power and downed trees.
I could not have asked for better treatment!!!
__
Jul 6, 2023
5
This will be a customer service experience that stays with me forever, I think.
We were looking for a longer-term stay for a dear family member, who came from out of state to receive medical treatment at Duke. We were having trouble finding an extended stay that was handicap accessible, affordable, clean, and in close proximity to the hospital.
Then, based partly on location and partly on reviews, I decided to contact The Lodge...
Shari was genuinely caring and kind from the start, in that way you can feel is sincere. She was so helpful and immediately made space for our family member.
We initially wanted a room that had an extended stay style set up, including a kitchenette, which, unfortunately, the Lodge does not have. After talking to Sherri, though, I knew this would be the right place to book.
Don't get me wrong, they DO have other amenities (mini-fridge, microwave). And the rooms are clean. and pleasant; the one we got has vinyl floors, a modern-style design with nice beds and furniture. They're also located smack in the middle of the Duke Medical campus, so everything is very, very accessible. And there are plenty of restaurants and grocery stores nearby that have the option of delivering through platforms like Instacart and Doordash/GrubHub.
Our family member has had a comfortable stay over the last several months. At one point, recently, we needed to extend their stay, but the hotel's system said they'd be sold out. The staff (including Randy and Sherri) found a way to extend the reservation without any issues and made it clear we would continue to be a priority for them no matter what.
Our experience has been so positive, and I would highly recommend The Lodge unequivocally, every time for both a nice stay and personalized, caring customer service.
Msy Doesir
Jun 8, 2023
4
Had a good experience at here. Very close to both the VA and Duke hospital. Got free packing; however no free breakfast. Hotel also clean but the outside need a good remodel. Got fridge and microwave. Most hotels are getting rid of microwave.
Krista Bradley
May 19, 2023
5
I can not say enough about this place. The staff is INCREDIBLE. I stayed here for about a week while my partner was in the hospital, and every single person I interacted with was so kind, friendly, and helpful!! In a difficult time like this, that meant the world to me.
The rooms were updated, clean, and comfortable. Also, if you are going back and forth to the hospital to see a loved one, the convenience is unmatched. It's just a 2 min walk away. It was nice to be able to come back here late at night after a tough day and just relax and get a good night's sleep - welcomed by a kindness at every hour.
THANK YOU to the staff here for your warmth and accommodations. Good vibes all around
Ricky DiCillo
May 12, 2023
5
Staff were very friendly and welcoming, absolutely no complaints there. They responded to questions quickly and always made us feel welcome and safe.
Our room was somewhat small and simple--good place to sleep, but not the place if you need to do any remote work or do a project. Hardly any space to even eat dinner. If you're just crashing there, you'll be fine.
The location is adjacent to the hospitals, but is nowhere near anything as far as food/drink/coffee/shopping/entertainment goes. It's a long walk to the nearest store or cafe. They offer complimentary parking if you have a car which is a plus.
