The hotel lobby, bar and rooms are lovely. I just love the room layout and decor. It's very clean and tranquil. Very restful and beautiful. The front desk staffers were friendly and helpful. Check-in and check-out were seamlessly efficient.
We had two areas of disappointment:
We found the smell in the lobby, bar and breakfast area to be incredibly unpleasant. At first, I thought it was related to some sort of cleaning supplies but the smell persisted throughout our stay. It was very unpleasant, especially when having a drink in the bar or breakfast in the morning.
We were also disappointed by the staff at the breakfast buffet. You have to get your silverware from them as it's not on the buffet for some strange reason. They were no where to be found when we had fixed our plates so we sat there for awhile and then finally went to go find someone. Even then, they were slow to respond and never spoke directly to us. We had go find them to ask for the check and then find them again to ask for a pen to sign the check. It wasn't busy - there were only 2 other couples in the breakfast area at the time. If you aren't going to provide silverware on the buffet line, then I would hope that the staff would be more attentive.
Sep 25, 2023
Awesome hotel. Even smelled great. 99.5 sanitation rating. Would recommend and stay again
Corey “Cora” Sontag
Aug 11, 2023
Clean rooms, modern features. Their TVs can connect to your Netflix or Amazon Prime but no other streaming services. Either the people above us were obnoxious or you can really hear every footstep of the person on the floor above you. No pool but they have hydration stations and a fitness center.
Aug 7, 2023
Excellent facilities and the property is maintained immaculately, with excellent ambiance, lighting design of rooms and even the room fresheners. Staff is friendly, helpful. Standard queen bed rooms are large for 2, and bathrooms are very clean too. Parking on multiple levels is convenient, and overflow parking to the premises nearby is also good. Walking distance from Duke and Duke hospital and all major university west campus locations. Plenty of duke and triangle go buses are also available. The hotel offers bikes too. Certainly will be back!
Jul 26, 2023
Spend a pretty fund for the room, and then they want $17 for a breakfast that I got from a different hotel at no cost. The other place at least had one item cooked at request.
Jul 23, 2023
This hotel is very nice, however the room walls are very thin. You can hear everything above you and a few rooms next to you. This is the worst hotel I stayed at as far as hearing absolutely everything. The breakfast didn't have much of a variety. We stayed for 5 days and the only meat offered for all 5 days, was pork. We don't eat pork, so we are use to hotels not offering an option, but at $18/pp, I believe there should be more options within a weeks stay. There was a gentleman that paid for breakfast and he didn't eat pork either and he paid that price for some pancakes and eggs. He wasn't happy. There also is no pool at this location, which was a bummer especially since we were there for a baseball tournament in the summer. The boys could've hung out at the pool. Other than that the parking is easy, bar is cool with small plate options. Conveniently located with food options within walking distance and other options really close. I saw other comments about the toilet, it is weird because it's square.
Jul 20, 2023
I am officially an AC Hotel fan girl.
We had the privilege of staying here for four nights during our move from Denver to NC and I can easily say it was the best part of our move so far. We were originally scheduled to stay at a Residence Inn, but with a sudden announcement of change of ownership, we changed our plans and I am so glad I did. It is in a prime area with great patio dining spaces, and tons of delivery options. Very central to the airport as well as downtown Chapel Hill and Durham!
Bobby, Henry, and Brianna at the front desk were absolute gems. We have a rescue dog (Tinsley), and my biggest fear was traveling with her, but once we made it to the hotel she was treated like a celebrity and absolutely was living her best life! She loved getting treats from the front desk and was absolutely at ease at this truly pet friendly establishment.
I have traveled a lot since COVID, and I can honestly say that AC hotels have reinstilled my faith in the hospitality industry. The staff, the cleanliness (Mmmm the smell!) and the overall feel, make me say “ahh, yes, I am at a HOTEL!” Everyone was incredibly kind, helpful, and welcoming (affirming our choice to move here!).
As someone who travels a lot for work personally, and does ADA consulting for national meetings, I pay a lot of attention to accessibility and the AC gets it right. My husband is a wheelchair user and for the first time in a long time, the two rooms we reserved met all of our needs. The bed, peephole, and thermostat were at a reasonable height and the bathroom was glorious. Plus THE SPACE! Sometimes ADA rooms claim to be, but are barely big enough for a mobility device. Our ADA room was about the same size as our first studio apartment, and to be honest, I will be a little sad to leave. We reserved two rooms, as my sister was traveling with us, and Bobby not only made sure we were near each other and close to the elevator, but literally next to each other which was a huge convenience. The ice machine, and hydration station were close by and easy to access, even as someone of short stature. Plus, an ADA section of the bar is ALWAYS a gem for me. We all know hotel bars are where the action is, and being able to safely participate, makes us feel like valued customers.
We all had to work remotely while we were here and the wifi, and the common areas were flawless. There was no shortage of outlets, and we never lost connection while we were in meetings. I received multiple deliveries and everything went off without a hitch. The food was delicious, the breakfast was plentiful, and the Nespresso was an amazing touch, with a very kind staff person who helped everyone figure out how to create the perfect latte.
I tend to be stingy with my five star reviews, but honestly. I am already trying to figure out ways to come back here. We love an AC moment. THANK YOU for being the welcome that we needed to start our new chapter.
Jun 14, 2023
Location is tolerable considering it's on Dukes campus (goheels) staff awesome hotel is nice. Could do better on cleaning bathroom this is my 3rd stay here and 2 times the bathroom could have been cleaned better. However I will stay again.
Jun 1, 2023
Garage attached to hotel. Really liked that. Food places you can walk to. Quiet. Enjoyed my stay! Duke Medical is 7 mins away.
May 16, 2023
Have stayed 5 times over the last few months for my husbands cancer treatment. It is a beautiful hotel and we love the modern style along with being so close to all the medical facilities.
Apr 3, 2023
One of the better rooms I've been to at an AC hotel. Nice bar. Great location close to Duke. 10 minute walk and you are on campus. Lots of close restaurants with in a two minute walk.
Maurice “ZL1 Reese” Nelson
Mar 7, 2023
Beautiful hotel and extremely clean! It always smells so good lol plus it's opulent and extravagant! If you plan to stay for long term there is no laundry facility but that's the only thing I can find that I didn't like. It's close to some decent places to eat and if you have to drive to a place it's really not that far at all. I'm sure if you choose to stay here at least once you'll want to stay again if you're ever in the area again. The hotel staff was amazing as well.
Jan 18, 2023
Will be staying here frequently! I have never experienced customer service like I have from Nia, I’ve stayed in many AC Hotels and know to expect a high caliber hotel but I never expect the customer service she blessed me with. Check in was actually delightful and then I had an issue with my tv, I went down to the front desk and she walked back with me to my room and then proceeded to fix the issue!! We need more Nias in this world but until then I’ll be going out of my way to come visit her and stay in this hotel. Nia, if you see this, THANK YOU!!!