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AC Hotel

4.3

2800 Erwin Rd
Durham, NC 27705
Phone: (984) 900-2700
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Google Reviews

4.3

Photo of Mark Urban Mark Urban
Oct 21, 2022 4

Super-clean and friendly staff, but rooms are euro-souless and austere. Also, had to walk with my cane all the way out and up the hill because they lock the elevator door. Poor sound insulation means you hear just about everything, and no rugs means everyone can hear you, too. Felt like I had died and gone to Norway. The lovely view of the parking deck was not quite the "beautiful Durham skyline" that the description of the hotel provided. Bed was comfortable, an excellent but tiny fridge was provided, but no microwave or ice maker. Also cute but tiny robes that wouldn't have fit my 10 year old granddaughter. The place smells great, though!

Photo of Cari Curtis Cari Curtis
Aug 24, 2022 5

Awesome, modern, clean hotel. Love the bar/lounge offerings and the staff! Easy check-in after a long day. Highly recommend staying here while in Durham.

Photo of John Wegerzyn John Wegerzyn
Aug 14, 2022 5

Great hotel! Excellent location near Duke University Hospital. We checked in and Ebony at the front desk was great. Efficient check-in and great directions regarding the hotel. As we bought items like water and snacks from the in-hotel convenience store Ebony recognized us and said hello. She made us feel welcome. Beds were comfortable, showers have great pressure and offer both a rain-ish shower and the traditional fixed head option. The room was very quiet and had plenty of outlets and ports for all of our devices. Best surprise was the hotel bar with great drinks and a killer bar tended by Randy who offered both unique and traditional drinks with skill and speed. There was food available but we did not order any, wish we had. I wish they made it more clear food was available. I bet the food matches the rest of the hotel, which beats expectations at every turn.

Photo of Janene Harris Janene Harris
Aug 6, 2022 4

Location is tolerable considering it's on Dukes campus (goheels) staff awesome hotel is nice. Could do better on cleaning bathroom this is my 3rd stay here and 2 times the bathroom could have been cleaned better. However I will stay away.

Photo of Joshua Sun Joshua Sun
Jul 18, 2022 5

Really nice hotel. Has a modern touch but still delivers on the essentials. Breakfast, while expensive, was great. Definitely would stay again

Photo of Abdulai Bah (ibenzawla) Abdulai Bah (ibenzawla)
Jun 26, 2022 5

Nice hotel overall. Love the different styling. Parking can be challenging for some. Too tight. The good thing is the elevator takes you straight to the garage. BTW Google Maps may take you to the wrong entry point to the hotel. Coming from Lasalle St the hotel is on the right and you will notice the garage entrance.

Photo of Quandranique Long Quandranique Long
Jun 23, 2022 5

Me & my boyfriend stayed here for 3 nights. Upon arrival the power was out due to storm, but Ebony who worked at front desk showed amazing hospitality! From getting us pre-checked in , showing us the room (walking up flights of stairs) and giving informative details. Luckily, we didn’t stay at hotel for long because we had reservations, and by the time we arrived back to the hotel the power was on. Once we got a full vision of the hotel it was BEAUTIFUL! The beautiful smell soon as you walk in makes you feel comfortable and at home. We stayed in room #324 and the room was beautiful, bed comfortable, we fell in LOVE with the bathroom. We didn’t really have an view, but it was fine because we didn’t really stay put at the hotel anyway. Overall, it was a GREAT stay, and we would most definitely stay here again.

Photo of YUANYUAN WEI YUANYUAN WEI
Jun 20, 2022 5

This was one of the best service I have encountered in a hotel. I came in as a covid-positive guest. They took care of me as if a family. The hotel counter staff and manager gave me free honey for my coughing, and free chocolate cookies for food. Due to my sensitivity to sounds during sleep, they helped to change me to a quiet room at the corner. The front desk manager would always ask me how I have been recovering whenever we met. They gave me well wishes after I recovered and left the hotel. I was a foreigner, just arrived in Duke, and was extremely grateful for staying in this hotel for teh short one week. It is within 5-min walking distance to Duke campus. I would highly recommend this hotel to anyone who are considering visiting Duke Uni or Durham.

Photo of Jae Stew Jae Stew
Jun 19, 2022 4

Sound proofing definitely needs to be improved as heavy feet customers a floor above can present to be a struggle for light sleepers. Otherwise the hotel is nice and beautiful! The staff was welcoming and pleasant! I interacted the most with Alexander and Brandon. They were helpful and had the best attitudes. It was shock to my expectations because great service is getting harder to come to expect when traveling.

Photo of Spencer Kellis Spencer Kellis
May 10, 2022 5

Nearly brand new hotel, and in my book an excellent value for the price paid. The room was clean and very nicely designed. Only quirk for me was that the toilet is a little weird (square), but it works just fine, so no real complaints. The breakfast cost $15 plus tax and had a decent selection of eggs, sausage, bacon, fruit, cheese, juice, etc. It's close to a small plaza with some good eating options; I tried the poke bowl/pho place and liked it a lot. I've heard the donut place is excellent - it was sold out by lunch. All in all, a great stay and I would happily return next time I'm in the area.

Photo of Shawn Lord Shawn Lord
Apr 1, 2022 5

We have stayed here multiple times and I cannot say enough about Rebecca and the wonderful staff here! Beautiful hotel and rooms, excellent service, safe parking, tons of close dining options and a 10 minute walk to Duke Hospital and campus. Highly recommend!

Photo of Maurice “ZL1 Reese” Nelson Maurice “ZL1 Reese” Nelson
Mar 24, 2022 5

Beautiful hotel and extremely clean! It always smells so good lol plus it's opulent and extravagant! If you plan to stay for long term there no laundry facility but that's the only thing I can find that I didn't like. It's close to some decent places to eat and if you have to drive to a place it's really not that far at all. I'm sure if you choose to stay here at least once you'll want to stay again if you're ever in the area again. The hotel staff was amazing as well.

Photo of Lucas Vitto Lucas Vitto
Mar 22, 2022 5

We loved everything about this hotel! The room we stayed in was spotless, the beds were extremely comfortable and we loved the European décor! The ambiance was amazing, and most importantly, the staff was amazing! Specifically Tevon and David at the front desk! My wife and I loved that they would welcome us back every night when we walked into the hotel (didn't matter if it was 10pm or 3am, they both always smiled and said hello)! Those two definitely have a passion for their job!! Well done AC Hotel for employing such remarkable staff members. Loved our five night stay there and would definitely return if we are ever in the area. Highly recommend it!

Photo of Nathaniel Cooke Nathaniel Cooke
Mar 16, 2022 3

Check in was fine. The hotel is beautiful and spotlessly clean. The bar area is lovely. Our room #202 was spotless, however very quickly we couldn't help hearing a horrible loud motor noise that trumped the TV and would make it impossible to sleep. Tried to order room service- there is none and the menu was minimal for pick up at the bar. Alexander was very accommodating and switched our room to 234. It was still somewhat noisy with the HVAC and now traffic. We were a bit disappointed with no microwave or sink. The beds are horribly hard and the headboards made awful loud noises every time you move. We didn't get much sleep that night. Whatever cleaning agent they use is awful. It is so overwhelming and overpowering that you taste it. Not great for anyone or those with medical conditions etc. It really is overboard... We supposedly paid for breakfast at check in, but the attendant (who was quite kind) wrote up another receipt. He did promise to check to make sure we weren't double charged. Only one of us ate anything anyway. We spent time in Germany and thoroughly understand European cuisine, but this was very underwhelming. I asked for a banana b/c they were either deep green or bruised so badly there was no point in taking one. They didn't have anymore. Some of the salami looked like yesterday's salami truly. It was disappointing. We have several different receipts with differing prices and we were still charged 10$ over what our receipts show. They definitely have some hiccups.. Neat place, very clean, too perfumed, food is lacking, amenities are lacking for the price, beds are hard and noisy, room is noisy, staff was very kind. Much room for improvement. Promote Alexander!

Photo of Julian Davis Reid Julian Davis Reid
Mar 1, 2022 5

Alexander was excellent at the front desk as was Brandon in the restaurant. Courteous, professional, knowledgeable, they made my stay there for my work at Duke so much easier. Highly recommend!

Photo of Ted B Ted B
Feb 24, 2022 5

Nice and clean. Chilled atmosphere. Rooms were well appointed. Enjoyed the stay.

Photo of Theresa Tabor Theresa Tabor
Feb 2, 2022 5

Clean and modern room,professional and friendlystaff, great location for a walk to dinner. Would definitely stay here again.

Photo of April J April J
Jan 27, 2022 5

This hotel is beautiful as well as everyone that works there! It is the cleanest hotel we have ever stayed at! I was shocked how clean this hotel is!! Which is so important to me with my health issues! We recently stayed for 6 days for my apt at duke. Ebony, David, and Tevin and the manager (I’m so sorry I forgot his name) but they are all wonderful and the house keepers as well all went over and beyond for us they were so nice, friendly, welcoming, always asked if we needed anything, and everyone made you feel like like your at home which is so important especially if your going through medical treatments, and appointments. The rooms are super clean, bathroom clean, shower is so nice, and it’s pet friendly which is so important for me going through what I’m going through to have my therapy dogs with me and all the housekeepers loved the pups this is just a wonderful place to stay! And the best hotel we have stayed at everyone there holds a special place in my heart for how kind they were and helpful with everything that i was going through. We appreciate it more then you know and we will be coming back to duke on Friday and wouldn’t stay anywhere else but this hotel with people who care and treat you so good and go over and beyond for someone when they don’t have to we appreciate everything. Thank you all for a wonderful stay y’all all deserve some raises and 5 stars for being so sweet, caring and so great at what y’all do!!! It’s our home away from home on my medical journey and I wouldn’t want it to be at any other hotel or with any other people rooting me on 💪 thank you all so very much see y’all on Friday and hopefully we can report good news to y’all about my appointment thanks for rooting us on y’all’s big hearts are beautiful! I’d recommend this hotel to anyone who wants a clean, comfortable at home feeling stay with a amazing crew who care about the people who are staying at this hotel I can’t say one bad thing about this hotel or the employees it was absolutely wonderful. Thank you all so very much-April & Brian the pen & paper clip borrowing gal for her medical stuff lol ❤️The owners of this hotel I hope is proud of this hotel and his whole team because the hotel & everyone there from front desk to house keeping and everyone else here is absolutely wonderful! Thank you all for a wonderful stay.

Photo of Jeremy Kays Jeremy Kays
Jan 5, 2022 5

Actually didn't get to stay here but Alexander helped me tremendously with a booking predicament. Look forward to staying here in the future, especially with such great service.

Photo of Dani Ray Dani Ray
Dec 22, 2021 5

Very swanky and cozy place! The rooms are very nice and updated, for sure some of the best Marriotts. The downstairs bar was the perfect touch for late night drinks and small plates.

Photo of Vette Barber Vette Barber
Dec 11, 2021 5

Everything was great couldn't find a microwave but overall GREAT STAY

Photo of Kristal Coleman Kristal Coleman
Dec 1, 2021 5

The hotel is absolutely beautiful! It was convenient to a lot of eating places, which was very nice. All of the staff we encountered during our stay were very friendly and/or helpful. The rooms were cozy and the bed was extremely comfy! One suggestion I would make is to make sure you have some travel size toiletries available. (Ex. Shower caps, toothpaste, lotion) The temperature of the water did not get hot enough for me and the water pressure could’ve been a little bit stronger. Otherwise I would definitely go back to this location in the future.