Hailey does an incredible job! Our dog doesn’t love the groomers but she makes it as bearable as possible and our dog always looks awesome afterwards too! The whole staff here is friendly!
Susan Owens
Aug 25, 2024
5
Highly recommend this Woofgang for grooming! We have four dogs who need grooming and have worked with many different groomers over the years. Beth and Hayley (?sp) have always done an amazing job with our pups. Their cuts look great every time and they are so kind with the pups.
Also, Jason is frequently working the desk and he is also always friendly and helpful.
I have never had a bad experience with Woofgang Durham!
Tamila Neal
Jun 16, 2024
5
Chloe has been groomed at woof gang durham 3 times so far she has 4th appointment on Monday. They are great Chloe loves them there is no hesitation when dropping off which shows me they are good to her. The front desk person is nice and helpful. She is always happy at pick up. Everyone is very nice.
Thank you Woof Gang Durham for doing a great job!!!
Emily H.
May 1, 2024
5
We have been taking our dog to this Woof Gang location for about a year and a half now, and every two weeks for the last 8 months as a diet change caused him to develop extremely dry skin (we have since reverted his diet back to his original food, but have kept the biweekly grooms per vet recommendation). This means our dog has been groomed here almost 30 times. We bring our own oatmeal shampoo and almost always add on a tooth brushing. He is an 80-lb golden retriever and excitable, despite technically being a senior at this point.
In summary, this is an XL double-coated dog, with skin issues, who is rather high-energy and goes to the groomer very often. His grooms can take up to 4 hours.
Even with all that, over the last 1.5 years, we have been completely satisfied with how Woof Gang has taken care of him. Beth has groomed him from day 1 and at this point, he probably loves her more than anyone else in the world. She always takes the time after appointments to give any relevant updates on his skin, ears, and behavior, and her outline trims are just gorgeous. It truly means the world to us that she goes that extra mile. Jason at the front desk has handled our many and varied requests like a pro, and he also has our deepest gratitude for always checking with us about our next appointment, and calling when it's time for pickup. He, too, has demonstrated real care for us and has made us feel welcomed and valued.
And, naturally, we've never had major issues with fleas, nicks, opaque pricing, etc. with Woof Gang Durham. They have treated us and our dog with utmost care, at an extremely fair price point for the area. Beth's grooming skills are top-notch and we consider ourselves lucky to be her clients. Jason is not only super friendly and warm, but also very on top of scheduling and clarifying grooming options.
We have become regulars for a reason. We have only good things to say about this salon and have happily recommended them to many of our friends & neighbors. Photos are of our dog fresh after a full groom & outline trim.
One last point: a vast majority of the one- and two-star reviews are for customer service from the front desk. The main question at a dog grooming salon is whether they properly groomed your dog. It is misleading to deduct four stars from a dog grooming salon for not receiving a "hello" upon walk-in.
Mariah Bromley
Jan 13, 2024
5
We could not have had a better experience! Received the absolute best customer service upon entering the store, our groomer excitedly greeted our pup and made us feel very comfortable leaving him with her, and the pricing was reasonable especially for the high quality of the groom. Highly recommend!
