Name: Whole Foods Market
Telephone: (919) 286-2290

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Phone: (919) 286-2290

Directions 4.3

Google Rating

4.3

Nick Eckemoff 3 months ago

Got like 5 items for 100 for wife’s birthday. Been to this store a few years ago and it seems the selection was better. Couldn’t find a few things. Beer selection poor. Expensive…

On my way out was treated with a rude cashier. She asked for ID for beer (im 40…i guess complement?) I showed ID in wallet and she yells at me ‘get that out of my face.’ I ask if everything okay’ and said hope she has a better day to get response ‘my day was great I just don’t like people putting things in my face.’

This is odd - haven’t been to ‘whole paycheck’ for a while, but my recollection was they treated you well (aka rich person). I left feeling like garbage and spending too much money for what I got.

Called on way home and manager didn’t seem to care too much though took the feedback.
Panowork.com魔鬼哥哥 3 months ago

The parking area was extremely congested, and the interior of the store felt cramped and poorly ventilated, creating an overall uncomfortable shopping environment. Additionally, the sourcing of the produce was unclear. For example, I observed a cucumber labeled as “organic” and produced in Mexico being placed on a shelf designated for “local farm” products. The pricing also seemed unreasonable, with a single cucumber listed at three dollars.

When I requested two pork tenderloins, the staff member selected one with a noticeably higher fat content. After I politely asked for a leaner option, the employee responded with a visible attitude, which reflected a lack of professionalism in customer service.

In addition, the hot bar food and salad bar in the deli section appeared to be excessively dry, raising concerns about their freshness and overall quality. This led me to question whether some of the prepared foods may have been made from expired ingredients and then reprocessed to extend their shelf life.

Furthermore, I observed a staff member using a visibly dirty cloth to wipe around the food warming area. During this process, the cloth came into contact with the food itself. Although the surface may have appeared clean at a glance, this practice indicates a serious lapse in sanitation standards and poses potential health risks.

Furthermore, after completing my purchase, the cashier did not provide a receipt. Although I used a contactless payment method, the absence of a receipt raises concerns regarding transaction transparency and the potential risk of credit card information security.

Overall, these issues collectively indicate shortcomings in product labeling accuracy, pricing transparency, customer service, and transaction handling, which warrant attention and improvement.
cheri laughner 3 months ago

I went for lunch because I always enjoy the salad/hot bar. The food did not disappoint, but the plastic forks were not refilled and there was no water and the area was not clean. Neither was the rest room,and they were out of toilet paper.
Musa Muhammad a month ago

Whole Foods in Durham, really has grown to be exceptional in their ability to provide products, foods, flowers, and a healthy atmosphere.They are in a league of their own. Also need to mention the people who work there have great attitudes towards the customers. If you are in the neighborhood you must stop in at this particular Whole Foods.
Day Date Duo 2 months ago

We know the parking can be a challenge, but arriving early or shopping closer to closing time definitely helps.

On the positive side, the staff are consistently kind, helpful, and welcoming. A special shout out to the bakery team, pizza department, and cashiers. They always provide great customer service and are happy to assist.

One area that could use improvement is the freshness of the produce. The mandarins I purchased were already overripe on the first day. Several had soft spots and were caved in, which was disappointing. People are willing to pay premium prices for groceries when the quality is consistently there, so improving produce freshness would make the shopping experience even better.