I went in to use the dog wash and I loved that it was private, located in what was likely a cleaning closet. Unfortunately, he wouldn’t go up the ramp to get into the tub. When I told the employees at the counter they unboxed a new set of steps to help him up there. He still didn’t make it but their effort said a lot about their business. I bought some nice treats before leaving.
Samantha Balgobin
Feb 4, 2023
5
Sam helped me transition my cat to raw and my cat has enjoyed every product she's recommended! She's super helpful, knowledgable and honest, and just great to talk to. I also appreciate that I can return any product that ends up not working for my cat. Lots of great freeze dried selections here and high quality brands. I usually have trouble finding frozen raw food, but they have a good stock! Really appreciate this gem and the employees that work here.
Marge Nordstrom
Jan 20, 2023
5
I was thrilled to have the attention of the sales person at the University Drive location today (1/20). He listened to my dog's needs and preferences, and he gave me good alternatives. This was a big deal because my dog had stopped eating, and loves the products he recommended. So far, so good.
Jess Rehling
Nov 2, 2022
5
I’ve shopped here a few times and my dog and I love it. Tonight, though, Sam went above and beyond to help us. She helped Lily pick out an awesome new harness and some yummy treats. Excellent service. I truly get like she cared about us. Give that woman a raise. :)
Maurica Ernsberger
Oct 11, 2022
5
I was a longtime shopper at unleashed for everything to do with pets and would give it 5 stars every shopping experience, but my recent experience really hit it out of the park.
I recently moved to Spain, and my Cat got out of our hotel room. When I found him, he had lost his collar. While I was extremely happy to have my cat back, the collar I had purched from unleashed was my absolute FAVORITE, I search all over the internet for it, when I couldn't find it, I emailed unleashed. Without hesitation the manager Samantha helped me get my baby a new collar. It arrived in Spain, and I just couldn't be more impressed with the outstanding customer service that I received. Thank you so much for going out of your way to help me and my family. I'm forever grateful. ❤️❤️
