I went in to use the dog wash and I loved that it was private, located in what was likely a cleaning closet. Unfortunately, he wouldn’t go up the ramp to get into the tub. When I told the employees at the counter they unboxed a new set of steps to help him up there. He still didn’t make it but their effort said a lot about their business. I bought some nice treats before leaving.
Feb 4, 2023
Sam helped me transition my cat to raw and my cat has enjoyed every product she's recommended! She's super helpful, knowledgable and honest, and just great to talk to. I also appreciate that I can return any product that ends up not working for my cat. Lots of great freeze dried selections here and high quality brands. I usually have trouble finding frozen raw food, but they have a good stock! Really appreciate this gem and the employees that work here.
Jan 20, 2023
I was thrilled to have the attention of the sales person at the University Drive location today (1/20). He listened to my dog's needs and preferences, and he gave me good alternatives. This was a big deal because my dog had stopped eating, and loves the products he recommended. So far, so good.
Nov 2, 2022
I’ve shopped here a few times and my dog and I love it. Tonight, though, Sam went above and beyond to help us. She helped Lily pick out an awesome new harness and some yummy treats. Excellent service. I truly get like she cared about us. Give that woman a raise. :)
Oct 11, 2022
I was a longtime shopper at unleashed for everything to do with pets and would give it 5 stars every shopping experience, but my recent experience really hit it out of the park.
I recently moved to Spain, and my Cat got out of our hotel room. When I found him, he had lost his collar. While I was extremely happy to have my cat back, the collar I had purched from unleashed was my absolute FAVORITE, I search all over the internet for it, when I couldn't find it, I emailed unleashed. Without hesitation the manager Samantha helped me get my baby a new collar. It arrived in Spain, and I just couldn't be more impressed with the outstanding customer service that I received. Thank you so much for going out of your way to help me and my family. I'm forever grateful. ❤️❤️