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Unleashed - Downtown

4.9

4215 University Dr
Durham, NC 27707
Phone: (919) 294-4608
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Locally owned & operated store offering the best supplies at the best prices for every dog and cat!


Google Reviews

4.9

Photo of Jess Rehling Jess Rehling
Nov 2, 2022 5

I’ve shopped here a few times and my dog and I love it. Tonight, though, Sam went above and beyond to help us. She helped Lily pick out an awesome new harness and some yummy treats. Excellent service. I truly get like she cared about us. Give that woman a raise. :)

Photo of Maurica Ernsberger Maurica Ernsberger
Oct 11, 2022 5

I was a longtime shopper at unleashed for everything to do with pets and would give it 5 stars every shopping experience, but my recent experience really hit it out of the park. I recently moved to Spain, and my Cat got out of our hotel room. When I found him, he had lost his collar. While I was extremely happy to have my cat back, the collar I had purched from unleashed was my absolute FAVORITE, I search all over the internet for it, when I couldn't find it, I emailed unleashed. Without hesitation the manager Samantha helped me get my baby a new collar. It arrived in Spain, and I just couldn't be more impressed with the outstanding customer service that I received. Thank you so much for going out of your way to help me and my family. I'm forever grateful. ❤️❤️

Photo of Amanda Petersen Amanda Petersen
Sep 19, 2022 5

The self wash dog bath was great and fully stocked. We were in and out and the staff were great.

Photo of Carolyn Back Carolyn Back
Sep 6, 2022 3

Just did a DIY dog wash. The ramp to the tub doesn't reach the floor and is very steep, looks like they raised the tub up with 2x4s. My pup doesn't like baths so ended up pick him up, which he hates. The staff seemed very indifferent. But the price at $15.00 was good.

Photo of Angela Oas Angela Oas
Aug 23, 2022 5

Just adopted an old man Maltese... Thanks for the food recommendations! In 24 hours he is full of energy!!!!

Photo of Savannah Bowman Savannah Bowman
Mar 6, 2022 5

Saying this is the BEST pet store would still be an understatement. This was the associate who helped me find treats for my dog (who has been a treat troll lately). They suggested some sweet potato fries after I told them about how my pup has really been enjoying sweet taters lately. They showed me around the store and really added a wonderful ambiance to the whole experience. I greatly appreciate the selection here—things that you really can’t find anywhere else. There’s always something new there for my baby! I wish I could give them more stars!

Photo of Emily Smith Emily Smith
Mar 4, 2022 5

I LOVE this shop! Everyone who works there is so helpful and kind. They've given me excellent recommendations for dog and cat food, and toys that my cat goes mad over. You can tell this company is well managed, as all of their team members truely enjoy what they're doing and are passionate about animal care. They really stand behind the products they sell, and only carry products that meet their quality standards. They donate to local animal rescues, and are community minded. This review is not sponsored, this is simply a store worth endorsing. Thank you for everything!

Photo of Amber Alsobrooks Amber Alsobrooks
Jan 25, 2022 5

BEST DIY DOG WASH EVER, and so much more! This gem is easy to overlook, tucked away in the strip of stores beside Fresh Market. Now that I found it, I don’t care to go anywhere else in Durham for my pup’s spa treatment. (He’d prefer No spa but whatever, he loves the staff and treats and toys.) The dog wash has a plethora of shampoo and conditioner options, and they aren’t watered down like most places I’ve been. They also have real treats, and supplies for taking care of eyes, ears, noses, and paws. The only single item that could possibly be added is an apron. Also, they are less expensive than the other places I’ve been in Durham. That’s especially important because they have a great toy/food/treat/training/ everything supply - so I can buy other things while I’m there. They also support local animal rescue - I’ve seen adoptable cats there, as well as donation drives.