I've been a returning customer to the Melting Pot for years, and honestly, the overall experience is getting worse, not better. During my most recent trip to the Melting Pot, our server was nice, but we hardly saw her. We had to wait entirely too long for drinks and we were done with courses before we would see her for another 20 minutes. The food wasn't at its best quality, either. I'll probably still return to this restaurant, because I can't resist good cheese and chocolate, but I'll definitely be trying out other restaurants for future celebrations.
Jul 25, 2019
Melting pot is a great intimate place for a fun creative meal. Be prepared for an experience and at least an hour and a half. You cook your own food which is a lot of fun! The menu is a little confusing so ask your service person who can explain. Other than that, this is a great place for a date or celebration!!!
Aug 18, 2019
It was my first time at Melting Pot and I must say everything was delicious.. Our watier was very attentive and the booth was very romantic.... Will definitely visit again.. Will also recommend to my friends and family.
Jul 29, 2019
It was a really nice date night place. I wouldn't eat there every day, but it had a very intimate vibe. Our waitress was also very good. I would go again.
Jul 9, 2019
Staff was accommodating and waitress was friendly. We asked to be seated somewhere else because we had a big group and they put us in a private room. The private rooms are awesome when you have a family of 7. I would suggest trying it out if they have one available.
Sep 5, 2019
Came here for our anniversary and had a awesome time. Dan explained the menu to us because it was our first time eating at The Melting Pot. Our Waitress Tanasia was really nice and even offer us one of her favorite desserts that wasn't on the menu anymore. It made our night even more special. The atmosphere was cozy. I'm glad we choose The Melting Pot. To celebrate our anniversary.
Oct 6, 2019
The Durham location has moved to a new location of HWY 54, in a little shopping area few doors down from Harris Teeter (across the street from Sprouts grocery store).
This location has more small intimate sitting areas with privacy for snall groups and couples.
The Melting Pit is over priced, staff is nice, food portion size is ok. The grill option is smoky. I didn't like it. Don't go anywhere after dinner, you will smell like dinner. The booth option was not ideal for our party. We had to reach and stand up to cook.
It was a fun experience with family.
Nov 2, 2019
This was a great birthday lunch. I've never been to The Melting Pot. I wanted to go somewhere different for my son's 18th birthday. Everyone enjoyed themselves. We all agreed it was the best birthday celebration; at a restaurant. The server was very nice. The food was an adventure. I never would've thought I would enjoy paying to cook my own food. This is an awesome spot to celebrate.
Dec 13, 2019
This is a great place for date night! Be prepared to spend $80-100! It was a great first time experience. Dan the manager took care of us because our reservation took a while for us to be seated. The food was good but I was shocked that we had to cook our own food, well place it in the broth and let it cook, its simple and allows for conversation. And you should still have room for dessert! If you love chocolate like me, YOU MUST GET DESSERT!! Ill be back for sure!
Dec 11, 2019
I went here because the other place locally closed(Little Dipper.) I will not make this a place I hit up all the time. It’s expensive, but the Groupon helped. We waited to get a table a long time, we were told many times it would be just a few minutes. The manager asked if we were helped, I tried to explain that we were but nobody had gotten back to us within 20 minutes of being told it was going to be very soon. He responded with what I thought or received as a rude response of ...” so you are being helped, that’s all I asked...”
We waited a long time for our waiter, long time for ordering and drinks. After the food came out it was more pleasant.
I’m only rating 3 stars because of the food quality. I feel the customer service lacks greatly.
Dec 17, 2019
Had to wait a bit although we had reservations but once we were seated the service was fast and steady. Our waiter was very polite and took his time to make conversation with us while preparing our food. We were able to swap out the wine from preparation for broth instead which we appreciated. Also got the turtle chocolate fondue and were able to swap out the milk for dark chocolate.
Dec 24, 2019
We have come to this location multiple times over the last year. We have always had good service and good food. On one occasion the manager worked with us because we weren't aware that they weren't accepting the groupon on this particular night. He still allowed us to use the groupon and was very kind. This is a great location and we always enjoy our date nights here!
Dec 30, 2019
Very nice, had a secluded cubby for two. The service and quality of the food were top-notch. We enjoyed all four courses immensely. Thanks!
Apr 26, 2019
We drove two hours here to celebrate my birthday. We had reservations and were seated early, which was nice. Our waiter, Josh, was very nice and knowledgeable. He had a great attitude and demeanor. It was my second time to a Melting Pot, and my husband’s first time. The only negative experience we had was out of the control of the staff. The lights went out and power was lost for a few seconds. No biggie. Overall, food and service was good.
May 21, 2019
This was a new experience for me. It was actually fun after I got the hang of it. Our server was truly a guide who explained the process. Yes, I will do it again but it is an experience to be shared. Don't try to do it alone.
May 18, 2019
Celebrated Mother's Day at this location and had a Great time with my mom. The 4 course meal was amazing. I would like to try the other locations to compare the experience. Definitely recommend to anyone who's never had the chance to experience.
Apr 30, 2019
Had food with my friends in here. and it was a amazing experience. we took 4 course meal and everything was delicious. It took us 2 and half hour for food and fun part was you cook in front of you.
Mar 27, 2019
We love the food and the service is impeccable. If you arrive with a family in off hours they give you your own booth with doors as well. Just don’t expect anything to happen quickly, even simple things. As long as you have time this will be a great time.
Jun 25, 2019
This place makes eating out fun. Such a fun experience. A little pricey but worth it, especially for special occasions like birthday etc.