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The Cheesecake Factory

4.2

8030 Renaissance Pkwy
Durham, NC 27713
Phone: (919) 206-4082
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Google Reviews

Photo of Meagan Woods Meagan Woods
Aug 9, 2019 5

The greatest place in the world! Loved absolutely everything about their menu. I go with family and we all try different plates and try everything from each. Have yet to find anything I don't like. Their dessert menu is outstanding and each cheesecake we have tried has only gotten better and better. My favorite place to be with family!

Photo of Maureen Blackwell Maureen Blackwell
Jul 31, 2019 4

The food was good but service was very slow. The orders were taken promptly and with the food right in front of the customer, it should not have taken fifteen minutes to get our 'cake.' I did notice orders from seated customers were being taken to the same area as our 'to go' orders. Another system might help. Yet, what we ordered was satisfactory!

Photo of Nick Lampros Nick Lampros
Jul 17, 2019 4

Enough choices to make the kids and the adults happy (in fact, the menu is almost too big). Big portions. Tasty dishes (for a chain restaurant). Excellent service. And, of course, huge slices of delicious cheesecake. Overall, a fine choice for a family.

Photo of Mark Brandau Mark Brandau
Sep 29, 2019 5

Arrived late at 10 pm or so. Seated outside right away. A bit busy but not full. Sat outside. Server was spot on with all except delivery of the silverware. Food was hot, fast and tasty. No complaints here. Mall area did have a multitude of youth. Many security and police keeping order.

Photo of Tim O'Sullivan Tim O'Sullivan
Sep 19, 2019 5

We always have a good food at the Cheesecake Factory! Massive portions and first class service! The menu is staggering, and has most everything you ever want. This location does get a bit busy, you may have to wait to be seated. As others have commented, they could do with making it a big brighter in here as it's sometimes too dark. And what theme is the wacky Cheesecake Factory decor?! Nobody will ever know...

Photo of r largo r largo
Aug 25, 2019 5

Love this place! Great food!! Remember few years ago there was a server named Christina. We had her few times. Lovely girl, always smiling, and always made us feel welcome. Sad to hear she doesn't work there anymore but the new folks are good as well. Only complaint is that during the night, the place gets too dark. Impossible to read the menu. I'm okay with tinted lights, but please provide some candle light or flash lights!

Photo of Steven Warren Steven Warren
Sep 1, 2019 5

Excellent service. Our waiter was really funny, personable, and tried his hardest while the restaurant was PACKED. The food was delicious as always and I never saw the end of my drink...sweet tea ;). I come here often, but this time was especially special. I can't remember the name of our waiter but we were there around 10pm and we sat in the section next to the bar right by the end...probably doesn't help but he was amazing and deserves all the rewards!

Photo of Levonda Norman Levonda Norman
Oct 10, 2019 5

Went here for my birthday lunch and the food was amazing (just wish they gave you more shrimp than what's on the plate here). I've always been a fan of Cheesecake Factory but what made my trip special was the service that I received. I had the Shrimp/Steak Diane (photo here) as well as the chicken taquitos. I had grilled asparagus on the side. I would recommend coming when it's not crowded. I avoid this place on the weekends.

Photo of Ginny Lee Ginny Lee
Nov 9, 2019 4

Great restaurant. I had a healthy meal of steamed veggies and fish. The waiter was attentive and courteous. We sat outside and was able to listen to the band playing. Our drinks were made well and we would definitely visit again!

Photo of Kat Kat
Oct 26, 2019 4

Service was great for late night; appetizer egg rolls were wonderful! Great DECafe coffee- thank you whomever made that fresh pot! Love, love LOVE the whole wheat/brown bread😁 that you get before the meal. Love Kat

Photo of Norra Church Norra Church
Nov 25, 2019 5

Met here for a girlfriend's Birthday lunch Sunday afternoon. Reccomend you come 1/2 hour early to get your name on the waiting list. Food was delicious, I had the Truffle Honey Chicken and it's a Lovely experience! Our server Alex was pleasant and very knowledgeable and he knew the menu inside & out...and it's a Huge selection! Was worth the wait!

Photo of Bipin Nair Bipin Nair
Dec 8, 2019 3

We have been regulars at Cheesecake factory, but it was our first time at this location. For a weekend night, we only had a 20 min wait, which was great. The server was attentive and we didn't have to wait long for someone to see us. But, the food was really disappointing. Being a chain and also the menu being the same whichever location you go, one would think, the same dish would atleast taste similar. That wasn't the case. Something like the Jamaican black pepper shrimp, which has been in the menu so long, doesn't taste anything like; we remember ordering that way back in 2010. None of the dishes we ordered were great. May be it was a bad day, may be it wasn't, but overall we didn't have a great experience.

Photo of Tamika Harris Tamika Harris
Dec 4, 2019 4

Didn't have too long of a wait. Our waitress was wonderful. She was very attentive. Food was delicious. Atmosphere was nice - Candle lit.

Photo of Robin Housend Robin Housend
Dec 2, 2019 5

Oh my goodness! Everything is good. The variety of food is here is amazing. Truthfully my opinion there is no better cheesecake! You have to visit!

Photo of Jay Walker Jay Walker
Dec 24, 2019 5

The management team, Hostess, Waiters , and Cooks did a marvelous job with service! My group of 12 was served very professionally like we were valued highly! The experience we had at the Cheesecake Factory in Durham, at South point Mall will always be a memorable gathering! I PROPOSED! She said, "YES!" I will forever be grateful of the people that worked that day of December 22, 2019 between 12pm to 3pm when we vacated the restaurant! Giving a Huge shout out to the waiter named, "Jared!" He went above and beyond in service! I will never forget the "real service of serving customers" that was displayed by the entire restaurant staff that Sunday of December 22, 2019! Thank you! You have one more loyal Cheesecake Factory 🧀 fan! Much love! From, Jerry Walker

Photo of Joe Schofield Joe Schofield
Jan 11, 2020 4

I think if you've been to one of these you've been to em all. This one has consistently decent food and their skinny margarita is definitely something of note and I really enjoy their cheesecake. What might set this one a part is the service. Really pleased with the servers from here. Very nice and attentive. Only downside is the cost. I feel I could get better for cheaper elsewhere but it's still a fine place.

Photo of Dorothy Turner Dorothy Turner
Jan 13, 2020 5

Waiting on the phone to place a to go order (for a salad) more than 20 minutes without anyone picking up to check in was rude. I was still on hold when I walked in the door! I understand you may be busy be let the customer know. UPDATE: Visited the Cheesecake again this past Saturday, 1/11 was on my lunch and sat at the bar. Once seated greeted right away bartender made pleasant conversation until food arrived, checked in with me to see if all was going ok. Customer Service great & Food.. ... AWESOME! I want to thank you for addressing the issue I had, and giving me the opportunity to return, and it did not disappoint! Thanks again for great customer service!

Photo of Lorne Green Lorne Green
Feb 1, 2020 5

Great restaurant. Friendly staff. John and Michelle were awesome. I enjoyed my appetizer and dessert, they made up for my steak that was over cooked. The food came out fast. This was my first visit to this restaurant. I will be back for sure.

Photo of Greg Holmes Greg Holmes
Mar 1, 2020 3

We visited the Durham location on 2/29 to celebrate my son in laws birthday. We had a large group of 15 and was told it would be an hour before seating, which is completely understandable and accepted. After about 45 minutes I saw a large area open up and thought, hey that’s cool we are all going to sit together, I also reminded them of our party size, but no, they decided to cut that space up with 3 smaller parties . I asked them why they would do that and their response was, they were on the list first. I could have accepted that until we were the next group seated at 3 different tables. This happened within minutes of seating the other groups. They knew we were a large group, they knew we wanted to be together and yet they lacked what it took to make this happen. For the rest of the experience, our waiter was fantastic, the food was good and served in a timely manner but because of the lack of concern in trying to make our day special the greeting/ seating staff elected not to, well I won’t say that I’ll never go back, I’ll just say it will never be a top choice.

Photo of Ftggdabiola Loefsuis Ftggdabiola Loefsuis
Mar 8, 2020 4

Yesterday I went to Cheesecake Factory for the first time. No need to tell anyone that the food is succulent. Service is excellent. Very busy place. However I do not like the way silverware are placed on the table and people were in a line to buy cheesecake in the restaurant. I felt like they were to close to me who was there celebrating my birthday and having a good time. To anyone looking for a good meal make sure Cheesecake Factory is your #1 choice of restaurant.

Photo of Shaun Dewar Shaun Dewar
Mar 12, 2020 5

Came with my wife because she always wanted to try the place. I had the Factory Burrito Grande. It was really good but I felt like it could use a tad less rice and more of everything else. My wife had the bacon cheeseburger and absolutely loved it. We decided to top the night off with the smores galore cheesecake which we both thought was delectable.

Photo of D Red D Red
Mar 31, 2020 5

We love eating here, whether it’s to celebrate my birthday or just having a date night. The food and service is always superb! The Caribbean jerk chicken plate with plantains, mango salsa, black beans and rice is my favorite. The cucumber lemonade was a refreshing drink for the Summer.#LateReview

Photo of D Red D Red
May 23, 2020 5

We love eating here, whether it’s to celebrate my birthday or just having a date night. The food and service is always superb! The Caribbean jerk chicken/shrimp plate with plantains, mango salsa, black beans and rice is my favorite. The cucumber lemonade was a refreshing drink for the Summer.#LateReview

Photo of Sudania Bennett Sudania Bennett
Jun 30, 2019 5

The food is always good here! Or waiter was extremely efficient and engaged in small talk with us. Definitely a good trip to the restaurant.

Photo of R L R L
Jul 4, 2020 5

Went here with my wife and mother. Our server Ryan was extremely friendly and attentive. He really made our experience outstanding. Food was great too.

Photo of Enahi Yepez Enahi Yepez
Jul 8, 2020 5

The pla e was very fresh on a very humid day the workers were very king and food was amazing. They followed covid-19 rules and regulations and were very fast and friendly

Photo of Sheba Smith Sheba Smith
Jul 2, 2020 3

Order was missing the top bun on hamburger. Food was good and they credited me for the missing bun top. Will continue to patronize the restaurant

Photo of L Is On The Move L Is On The Move
Jul 16, 2020 5

Ashley K. Srvchk 9 was my server today! She was just KIND. I haven’t been out of the house since I had my baby girl so this was a real treat. To be out in daylight hours LOL. With all that is going on in the world her KINDNESS was simply refreshing and kind of made me forget about all the hatred for a moment and I’m grateful! Thanks again.

Photo of Philip Abbott Philip Abbott
Jul 18, 2020 5

Great execution on social distancing, and no menu limitations. Great food and always wonderful service. Menu offers over the top treat options, as well as value options.

Photo of L W. L W.
Jul 13, 2020 5

Thee host at the pickup/cheesecake counter was phenomenal. He remembered my name after I returned for condiments and hustled to get what i needed. Daughter got a plant based burger and was leery based on looks but says it was Delicious!

Photo of Juan Yepez Juan Yepez
Jul 17, 2020 5

Restaurant is doing a good job of social distancing . Strive and food were exceptional during our visit

Photo of Mary Ann Cangialosi Mary Ann Cangialosi
Jun 11, 2019 5

First of all, I'm a cheesecake junkie:)) So if you love cheesecake, they have a HUGE selection of different kinds as you can see in the bakery and in their cheesecake menu. It's worth the price for what you get... about $8 a slice and under $60 for a 10" cheesecake. I just recently brought home a whole cheesecake for my birthday and it was unforgettable!! Their regular menu is enormous as well and everything I've had over the years is awesome. The food isn't diet food by any means, it's fairly rich, but great when you want to spoil yourself. It's usually very crowded, but they have a nice bar with great drinks. Yes, it's a commercialized chain, but it's a fun atmosphere and offers a diverse menu. Lastly, the service has always been outstanding. And PS... If you're design-oriented, you'll notice the interior is intended to look like 'all things cheesecake' :))

Photo of Caitlin Beheler Caitlin Beheler
May 22, 2019 5

My friends and I love this location! The staff is super duper friendly and really wonderful! The food is always delicious, expect when I got stone cold mash potatoes! However our waiter, Greg, fixed it and it was totally fine! :) He was really nice, hopefully we will get him again!The cheesecake is AMAZING!

Photo of john lara john lara
Jun 3, 2019 4

Restaurant looks great at night!It was still busy when I went in to order a slice to go. Was told they were closed but they still were serving guests drinks? I get not wanting people to dine in when you’re trying to close but turning down a customer getting some cheesecake to go at the Cheesecake Factory.......?Edit: Thanks for the timely reply. It’s nice seeing management does pay attention to the customers, I adjusted the score and look forward to bumping it up to five on the next visit.

Photo of Brock Blanks Brock Blanks
Jun 8, 2019 5

Great service. Was told there would be a wait of 50 minutes. It was more like 30 minutes. The staff were friendly and recommended favorite dishes. Egg Roll Sampler was a great choice and the Vanilla Bean Cheesecake w/Strawberries was delicious!

Photo of TheScreaminTiger TheScreaminTiger
May 31, 2019 5

So much variety of food, and it's ALL delicious! Oh, don't forget the cheesecake!I'm going to be perfectly honest, the prices are a little higher than a restaurant that rhymes with Snapplebee's, but you get what you pay for, and the portions are much larger!You're not just paying for the delicious food, you're also paying for the atmosphere and service. Did I mention the menu has anything anyone would want and the portions are large?Go take your significant other for a date here, she won't be disappointed!

Photo of Melanie Woods Melanie Woods
Jun 26, 2019 5

We came here after our grand daughter graduated high school. There were 21 of us. We got seated right away. Two waiters waited our tables. The two gentleman were very good at what they do. Food came out fast and was excellent as always.

Photo of Gal Afik Gal Afik
Jul 3, 2019 4

My wife and I ate here for lunch on a Tuesday afternoon and were pleasantly surprised by the quality of the food. However, I ordered the combination lunch with the Shrimp Scampi and Steak Diane and received three large shrimp and 3 steak medallions. The only issue was a distinct lack of pasta. I could have sworn that shrimp scampi was a pasta dish with added shrimp. The waiter, who was wonderful otherwise, informed us that the combination meals do not come with pasta, even though that is listed no where on our menu, and graciously added a side of pasta to our meal at no extra cost. The food was delicious, otherwise, and we had a quite enjoyable experience. Since your menu is enormous and you can't expect your staff to know every intricacy, please update your menu to reflect your dishes' contents!