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4201 N Roxboro St
Durham, NC 27704
Phone: (919) 451-7305
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Google Reviews

Photo of Melissa Watson Melissa Watson
Apr 8, 2019 5

One of the best Starbucks locations that I have ever visited. Everyone was friendly, helpful, and committed to customer service.

Photo of Lauren Casteen Lauren Casteen
Jun 12, 2019 5

I stop here often on the way to work. Michael, Caitie, and their team are rockstars. Today, I watched as they juggled the drive-thru, counter, mobile orders, and one customer who ordered at least 10 different custom drinks. Not only did they make everything quickly, efficiently, and correctly, but they were friendly and apologized for the wait (which wasn't long at all). Definitely recommend! ☕

Photo of Lisa Stephens Lisa Stephens
Jun 8, 2019 3

Order had to be remade tried to give me cup full of whip cream, counter dirty. Help was not friendly. Always out of strawberry refresher no matter what day of the week you visit this particular Starbucks one on Horton road is better but they are very slow

Photo of Larry Silver Larry Silver
Mar 4, 2019 5

Crystal is absolutely amazing. I stopped in this morning, like most Sundays, and Crystal took my order in the drive thru. From her welcoming to the great tasting beverage she went above and beyond. Crystal got my early Sunday morning off to a great start. See you soon SB.

Photo of Anna Swain Anna Swain
May 21, 2019 5

Love this location..Have gone every single day since they opened..the crew Rusty Elijah Alex Felicia and all the others are truly amazing they start your day with a smile Americano extra heavy cream sugar free vanilla and light ice yummy✅

Photo of Anita Daniels Anita Daniels
Jun 28, 2019 5

Loved my caramel frap! Made to perfection.

Photo of Praveen Sriram Praveen Sriram
Jun 30, 2019 3

Good service but only giving 3 stars since food is WAYYY overpriced and price of grilled cheese sandwich went up 20 cents. I am not a rich guy and work a low paying job so I can't keep coming here with these high prices. I just can't afford it anymore. I will still come here for bottled water or milk which is reasonably priced but the sandwiches and coffee are way overpriced (I don't drink coffee by the way). My recommendation is to lower prices and make it more competitive for those on a budget and not just for the upper class. I work across the street but I will probably rather go to Taco Bell/Jersey Mike's for lunch since the prices at Starbucks is too high.

Photo of Robert Currie Robert Currie
Apr 14, 2022 4

Staff customer friendly and attentive. Would recommend

Photo of Russian_teddy bear Urbina Russian_teddy bear Urbina
Apr 6, 2022 5

Starbucks on Roxboro Rd always delivers on delicious drinks and incredible customer service!! This morning I tried the new BTS Frappuccino and it was a hit! Creamy with nostalgic notes of Cinnamon in the morning was perfection! The energy from the talented team member who thought up the drink was enough to kick start my day without the caffeine! THANK YOU!

Photo of Felicia Bunch Felicia Bunch
Aug 21, 2021 5

Great place, love the strawberry frap. Usually friendly people with amazing attitudes and can get people in and out fast fantastic!

Photo of Olivia D Olivia D
Oct 23, 2021 5

Great location! Employees are very friendly and my orders have all been correct. They do a great job handling busy surges. The drive through line is always very long, but I go inside and get my drink very quickly!

Photo of Savannah A Savannah A
Jan 27, 2022 3

My order was ready 5-10 minutes after it was supposed to be, and my drink was ready way later than my food (thus my food was not as warm). There was a lot of staff but a lot of orders too—they were just busy! But definitely moving slower than other locations I have seen with less staff and (seemingly) similar order amounts. There were two other things I noticed about this Starbucks compared with other locations that may have contributed to the slow functioning despite the number of staff present. First, this location could use a better organization system. The mobile orders were just placed on a counter with no organization by name (which lead to a lot of questions about where orders were). I also saw staff place drive-thru orders in random places on the counters that weren’t neatly organized or marked. Second, the staff didn’t seem to be moving super fast, which I have seen and been impressed by at other locations. (But perhaps that’s not the norm.) I think Starbucks as a company could better support its staff by providing order screens to indicate to customers the orders that are being worked on/done. I also think they should allow customers to type details on the mobile app, as one customer who came in while I was there had to stop an employee to describe some detail about her drink that she couldn’t input on the app. The biggest frustration, though, was that the dining room was closed all day, apparently because they were understaffed. I am not sure how that affects the ability to keep the dining room open, as I haven’t often seen staff cleaning tables or doing much actively at other locations. I know there are generally staffing shortages with COVID and that is something everyone is dealing with, though. I just hope the manager and upper management is paying well enough to hire and retain a full staff!

Photo of Monica Taylor Monica Taylor
Mar 1, 2022 5

Starbucks coffee is always a splurge for me. Yes it's delicious and the staff at this store are amazingly helpful! It's the price point I can't always afford.

Photo of Sara Palos Sara Palos
Feb 26, 2022 3

This was my favorite Starbucks location for a while but now they are not that good anymore. They changed management and it not the same anymore. It is a lot busier now and usually dirty. Which is so unfortunate because it used to be the best.

Photo of Kelly M. (creperum) Kelly M. (creperum)
Jan 25, 2021 5

Employees were all kind, courteous, timely and responsive to questions that I had regarding products.

Photo of Kristin Medford Kristin Medford
Jan 21, 2021 5

Great service fast all employees are so sweet & caring will MOST DEFINITELY BE MY NEW 🌟Bucks spot xoxo

Photo of Bettina Kilpatrick Bettina Kilpatrick
Dec 31, 2020 5

I get the caramel macchiato and they always make it taste so good.

Photo of Lindsey Scales Lindsey Scales
Sep 24, 2020 5

Every time I visit, pleasant interactions with the staff. Even though it's a smaller location than the Guess Road one, I prefer this one because my experiences have been better overall. Even with the recent additional traffic since the Guess Road location is temporarily closed... they've made it work! I do look forward to bringing the order-ahead option back once it's manageable. The drive thru line was long so I went inside - and I was impressed with their practices for social distancing for inside ordering.

Photo of Donna Bryson Gurtner Donna Bryson Gurtner
Sep 17, 2020 5

Love my coffee & tea

Photo of Danielle Gordon Danielle Gordon
Aug 24, 2020 5

Fast .. has drive through which is fast as well. Always accurate and tasty . Love it

Photo of Raul Clement Raul Clement
Aug 8, 2020 3

There is nothing wrong with the service here. However, for some reason this is the busiest drive-thru in North America. Don't go here if you want a drive-thru where you don't wait half an hour. Again, not the fault of the employees.

Photo of Rick Coleman Rick Coleman
Jul 31, 2020 5

Location isn't keeping regular hours. I never know if they are open or closed. The app is a must at any Starbucks. People complain about the wait times in drive through. I never get in a line with the app and its always ready upon arrival. (if and when the lobby is open). I walk in and walk out with my drink.

Photo of Jay J Jay J
May 10, 2020 5

Very good customer service server was (Becky) They just made me and my family’s day

Photo of Jay ONeal Jay ONeal
Apr 18, 2018 4

Average store, and partners. The pastry case was emptied 30 minutes before close. A partner (I’m assuming because she wasn’t in uniform) was hanging out in the back and in the lobby near close.

Photo of Felicia Bunch Felicia Bunch
Feb 4, 2020 5

Love it here they always have fresh food and healthy drink options helping my father or grandmother with her phone or gift card if they don't understand how to use it! I love it here especially with how welcoming this place is! People are nice and the atmosphere is amazing plus it's right next to firehouse subs which we also LOVE a lot!

Photo of Sarah Chittenden Sarah Chittenden
Dec 31, 2019 4

Perfectly adequate starbucks location with ample parking and fast service. Easy in and out off of the main road.

Photo of Bruce Lazenby Bruce Lazenby
Dec 17, 2019 4

Newer 'Bucks and not difficult to access from the Interstate.

Photo of Lacy Kelly Lacy Kelly
Nov 7, 2019 3

I tend to either come early in the day or late in the evening to do work - but over the last six months its difficult to even work here. Either the staff is oddly loud, talking with each other or the music is too loud (especially in the evenings). It's a bummer because in the past it's been a great place to work. I've been coming to this Starbucks for four years and it's changed a lot. The interior seating options have improved, but I think it's been a shift in the staff and management. Also, not all the Partners charge you correctly - I've been overcharged and undercharged and have lost points on my app multiple times because they rung up my purchase incorrectly. It's just a bummer. I miss when Roxboro and Guess Road Starbucks were warm, quiet places to work and hang out.

Photo of Lorgy Harry Lorgy Harry
Nov 17, 2019 5

Great place to spend with family and friends,fast service...I will definitely recommend this place..

Photo of hojokono uploads hojokono uploads
Sep 8, 2019 3

Employees are overdistracted and got my order wrong 2 times in a row. On the third time it was Perfect.

Photo of Myra McGhee-Pittman Myra McGhee-Pittman
Sep 24, 2019 5

The Starbucks on Roxboro Rd near North Duke Mall is amazing. Always great service and products.

Photo of Darnell Guy Darnell Guy
Jul 14, 2019 5

My peaceful getaway spot, I and my wife tell people that we are at THE OFFICE, that is our nickname for this location. That title has spread all through the family.

Photo of Michelle Corkum Michelle Corkum
Aug 1, 2019 5

Love Love Love this Starbucks! Friendly people and they always get my complex order right! ☺

Photo of Spencer Smith Spencer Smith
Jul 31, 2019 5

Jay at this Starbucks is great. He brought me a water without me asking. He has great customer service skills and works hard. He was going above and beyond cleaning and helping out customers and other employees.

Photo of Anna S. Terry Anna S. Terry
Apr 14, 2022 5

Am hooked on the Mango Dragenfruit refresher drink with lemonade. Really good.

Photo of Monica Taylor Monica Taylor
Jun 5, 2022 5

Starbucks coffee is always a splurge for me. Yes it's delicious and the staff at this store are amazingly helpful! It's the price point I can't always afford. Have you tried the Dragon Fruit Mango Refresher yet(get it made with Lemonade not water plus Extra Dragon Fruit and Extra Mango Puree! Thank me later!!). The Venti was $6.01 and it was worth every dime!! My summer drink right there🥰🥰

Photo of Daniel Ace Daniel Ace
Jul 1, 2022 3

A comfortable place that serves over-priced drinks and food. My drink and brownie ran $9. My drink was half full of ice and dried pineapple bits. It wasn't a good experience.

Photo of Karol Brown-Shoffner Karol Brown-Shoffner
Jun 24, 2022 4

I really enjoy their crispy grilled cheese sandwich on sourdough...amazing 🧀🍞

Photo of Chris McGill Chris McGill
Jul 9, 2022 5

This starbucks was amazing the employees are very polite. Michelangelo and Fable were very polite when they helped me. I didn't know which drink I wanted and they were able help me get the one I wanted. Fable had a good conversation with me. Michelangelo made my drink perfectly the way I wanted it.

Photo of Brendan Horohoe Brendan Horohoe
Aug 21, 2022 5

99% of the time they are great. Fast and accurate service. I appreciate the fast WiFi and indoor and outdoor seating.

Photo of Jauna “Fluv HeadyKushna” Claypool Jauna “Fluv HeadyKushna” Claypool
Aug 11, 2022 5

perfect creamy hot oat milk latte with extra foam which lasted for almost an hour til I had a chance to slurp it up.