Great selection of unique merchandise. Bought my husband an effects pedal for Christmas. Transaction was easy, item shipped and arrived quickly, and was as described. Customer Service was exceptional. Was kept informed of each stage in the process i.e., Order received, processed, shipped... And received a follow-up message as well to be sure we were pleased with our purchase. Highly recommend.
Don Miller
Jan 5, 2024
5
The customer service that I received from Barrett was outstanding. He was very detail in describing the guitar that I was interested in and provided me with extra pictures that I requested. The guitar was professionally package and arrived in a timely manner. I highly recommend Sound Pure as a source for your guitar equipment.
Michael Creech
Dec 23, 2023
5
These guys are among the best in the business. I bought a Mesa Boogie amp in 2020 after Eddie spent a lot of time with me in the store. What a great experience. In December 2023 I bought a used Gibson Custom Shop guitar remotely. I had a great experience. Upon taking delivery I found a minor issue with the guitar. They immediately took care of it in the best way imaginable. I could not have asked for better service. I would happily trust them with any purchase in the future. Totally recommend.
Borimir Darakchiev
Dec 21, 2023
5
Excellent service and very helpful staff. Barrett was extremely accommodating and informative. They allow you to try the instrument at home for a week before you commit to the purchase and then you have even another week with the option to return it. (I kept mine..)
This gives the client piece of mind and relieves the stress of being stuck with an instrument that is not for you. That's how every online service should be.
Highly recommend!
Kenneth Kowalick
Dec 9, 2023
5
Very reasonable pricing on a used guitar in mint condition. They were fast to respond to my offer, shipped the same day professionally packaged. Quick to follow up to make sure I was satisfied. I'm checking Sound Pure first for my next purchase!
Michael Runion
Nov 22, 2023
5
I've ordered a few things from Sound Pure, including a custom ordered Sandberg bass, and all my buying experiences have been stellar. I always check with Sound Pure first when I need a new, or used, piece of equipment. Highly recommended. Oh.....and ask for Zak...he's Great to work with.
Richard Fernandez
Oct 18, 2023
5
The guitar salesman who I dealt with whose name is Barrett was excellent. Made sure that the guitar that I wanted had no floors whatsoever, the guitar was inspected and mailed to me in tight packaging. The guitar salesman Barrett is Very well informed when it comes to the products that he’s selling. Gave me a great price, would deal with him anytime. Deserves the five stars that I gave him.
ryan sillifant
Sep 26, 2023
5
Sound pure is absolutely legit! Abdala was my sales representative and helped me through the whole process with care and consistency! The delivery of my purchase was super quick and the gear is working flawlessly. I will happily recommend soundpure to all of my friends and colleagues! I will be using them for future needs for my studio for sure! -Ryan
Terry Liebman
Sep 22, 2023
5
Soundpure is the way all instrument shops should be. The knowledge and helpfulness of Zak, Anthony and staff makes you feel very
comfortable in choosing and purchasing a
quality instrument. They are very friendly and accommodating.Their packaging and shipping of your instrument is done promptly and efficiently. They really make you feel like a friend. I will highly recommend them to my friends and recommend them to everyone who appreciates great customer service and a hassle free, terrific experience in purchasing from a huge selection of quality guitars and other instruments.
Terry L🎸☮️
Kaz Young
Sep 8, 2023
5
Great place to buy gear! Zak helped me with a pedal purchase and things couldn't have gone smoother! Follow up was awesome without being "pesty" at all, and I'd buy from them again anytime. Also discussed putting a pedal board together and will put my trust in them for this when the time comes. Thanks much for the pedal and can't wait to put it through it's paces!
Michael Rogers
Aug 21, 2023
5
Ted and the guys over at Sound Pure are top notch. I've been making records professionally for nearly 40 years, and it's rare with audio sales companies that you get to communicate with staff who have a pro level of real world studio experience. I don't want to have to educate those who are sourcing and fulfilling my gear purchases. With S.P. I feel like I'm speaking with a pro colleague versus a sales person. You're in good hands with these guys!
John Perser
Aug 14, 2023
5
Ordering my Carr amp from Sound Pure was super easy and I got a great buy before the price increase. Shipment was free and fast and my amp arrived in perfect condition. There's a lot to choose from on the Sound Pure site so make sure and spend some time looking around.
Bill Burnette
Aug 11, 2023
5
Sound Pure had exactly what I was looking for in an acoustic guitar, and offered me a very fair trade. Very pleased with the transaction. Zak was very knowledgeable and helpful and stayed in touch throughout the shipping process. Love their “try before you buy” service. It’s the best way to buy online.
I would not hesitate to trade or purchase from them again.
Bill B. in Tennessee
GColloton
Jul 26, 2023
5
I ordered a pair of drumsticks as a gift for a friend. $14.99 drumsticks. Their customer service was incredible. The sales rep I was assigned, Abdala Saghir, emailed me to notify my item shipped AND messaged me after it was delivered to make sure I was satisfied. All this for $14.99 drumsticks. My last car salesman didn’t do that. FIVE STARS to SOUND PURE.
John Conley
Jul 8, 2023
5
Fantastic store to buy from. Zak was very patient and followed up many times to make sure I received what I wanted, at the price I wanted!
Best experience in the internet of ALL music retailers 💯
JD Conley
Jeff Sebok
Jul 4, 2023
5
When I saw the perfect guitar come available at Sound Pure I had to get it, even if it meant shipping back West, across the country. While that had me a bit anxious, it turned out that I didn't have to worry at all. The guitar arrived without issue, nicely packed.
Zak was timely in his responses throughout the process so that is appreciated. While Sound Pure isn't right around the corner from me, if I have something specific in mind which they have, I'll order again without hesitation.
John Gormus
Jun 23, 2023
5
Buying high end guitars before playing them can be risky. Not with this experience with Anthony at Sound Pure. This never felt like a sales process but more of a consultative and collaborative effort. Every promise was over delivered. Anthony was patient, professional and fun to deal with. The guitar exceeded my expectations and I am happy to be a repeat customer.
Michael Blankenship
Jun 8, 2023
5
I have made two purchases to date with Sound Pure and I can honestly say without a shadow of a doubt that they are one of the best music stores that I’ve ever dealt with. They get five stars from me because they went above and beyond to make my purchases so easy on every level. One of the most polite companies that I’ve ever had the opportunity to deal with. What topped it off is the service after the sale. They never failed in reaching out to me to make sure that I was totally satisfied with my purchase and that meant a lot to me as a customer. Five stars all day long for Sound Pure. Visit them if you get a chance, you will not be disappointed.
Victor Zubeldia
Jun 4, 2023
5
Incredible service; very knowledgeable, specially fJim Dennis, who did the best to help me order an Tom Anderson with all the specs I needed.
I have purchased 2 Andersons and I'll probably order one more through Sound Pure.
Daniel Mullaney
May 7, 2023
5
I've purchased a few things here over the years and recently my wife surprised me with a Roland TD-07kv electronic drum kit and had a great experience. You can't beat their personal service and their product knowledge. Whether you're local to NC or overseas, give these folks a shout. They won't disappoint.
