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Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park


Durham, NC 27703
Phone: (919) 941-5050
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Google Reviews

Photo of Melody Chadwick Melody Chadwick
Feb 1, 2020 5

I attended the 40th Annual Dr. Matin Luther King Jr. Prayer breakfast for the first time. Although I did not eat anything I thoroughly enjoyed my two cups of orange juice and everyone around me was enjoying their meals. The staff was professional and courteous and all things were very well organized. I would attended again and I would recommend this Sheraton for events. Peace!

Photo of Vaping Librarian Vaping Librarian
Dec 15, 2019 3

It was not bad, but I ate 3 meals here, and the only one that was much warmer than room temperature was the pizza I had delivered from Domino's. Rooms were clean and definitely acceptable, just nothing special from "club level rooms". Club level is apparently a waste of money on the weekends, because the club is closed. Drinks in the bar were exceptionally over priced, ($20 for double well vodka, and $30 for double Patron) and the drink ticket I was given was only good for beer or wine.

Photo of K K K K
Dec 8, 2019 5

The staff is so friendly and willing to help. My thermostat stopped working but they fixed it right away.

Photo of Jason Cornell Jason Cornell
Nov 16, 2019 5

I didn't stay in a room but was here for training. Lunch was supplied. Classrooms were clean. No bleed over if sound from adjoining rooms. Lunch was basic cold cuts and salad but food was fresh and delicious. From what I was told by others the rooms were nice, clean and comfortable.

Photo of Tamara Brooks Tamara Brooks
Nov 18, 2019 4

I enjoy staying here for business travel. I normally stay here several times throughout the year. The staff are professional, courteous and quick to assist with any additional accommodations needed. The rooms are always super clean and comfortable. They have a restaurant in the hotel which is nice, but that is the closest dining option without having to drive. Most "good" dining options are a mile or more away. A mile of travel isn't far, but in this location and the amount of every day local traffic, to drive isn't convenient. The hotel does offer a shuttle service and there are some places that deliver, but it would be nice to have more dining options within walking distance.

Photo of Michael Queen Michael Queen
Nov 1, 2019 4

Have stayed here a number of times over the years. This last visit was for a conference and this experience was very nice. Have always been impressed with the location, the facility and the rooms.

Photo of Tigerlily Fresh Tigerlily Fresh
Nov 13, 2019 3

It's an okay place because of the close proximity to the airport. The beds in the rooms are really comfortable, especially after a long day. My only issue is what looked like a bug of some sort on the 'clean' towel in the bathroom. Please check your bed sheets, don't walk barefoot on the carpet if you can help it, and always check the bathrooms. Seeing this had me on edge all night!

Photo of David Seir David Seir
Oct 22, 2019 4

Older property and breakfast not so good but still a decent staff rotation and great lounge options

Photo of Beverly Mapes Beverly Mapes
Aug 28, 2019 4

This is an older hotel in the process of renovating. Some things are excellent, others still need updating. Cannot say enough good things about their customer service. Everyone is polite, kind and genuinely helpful. Will come back again when I'm in the area!

Photo of Loretta Baxter Loretta Baxter
Sep 28, 2019 5

Staff are so friendly and helpful and go above and beyond. David stopped what he was doing and took my 2 large bags to the bus I was going on. So nice..

Photo of K. K. K. K.
Sep 25, 2019 5

The customer service was superb!! They go above and beyond to make your stay enjoyable. Special thanks to Doug for greeting us and making sure our bags got to our room. He is a great asset to the Sheraton brand. The front desk clerk was awesome too..I can't remember her name 🙄. Our room was very clean and that mattress ...oh my...provided an excellent night's rest after a night of dancing. We were there to attend the annual W.I.N. Banquet. There were other functions going on at the same time including El Centro Hispano. I loved the atmosphere of all the different cultures celebrating under the same roof! Everyone was dressed in their finest and having a great time! That's one of the many things that make life so good! Great job Sheraton Imperial! Hope to see you next year!

Photo of Zachary Grotovsky Zachary Grotovsky
Jun 29, 2019 4

I stay at Marriott Hotels four night per week and I always try to stay at the Sheratons..I really like the Sheratons brand. They are always nice with great service. This one is no different the service here was great and they had plenty of amenities. The only thing is, this place is a bit outdated and could use renovations. I think they will be renovating soon. Had a great stay when I was here and would stay again. Nice outside pool and relaxing atmosphere. I didn't try the restaurant but it looked like it was promising. Nice location right in the research triangle and close to most places you'll go to for work.

Photo of Steve Stroud Steve Stroud
May 18, 2019 4

Pretty nice hotel. The first floor room we had had a water leak in the bathroom ceiling that was obvious had been happening for a long times as the ceiling tracks had rusted. I would have expected a hotel of this stature to have allowed that to go so long. We had a conference there and the place is huge. Felt like a Mike walk from room to conference area. Staff was very friendly and helpful.

Photo of Bronze Butterfly Bronze Butterfly
Apr 8, 2019 5

Had a great time here. The hotel is incredibly clean as expected from the Sheraton. The staff is very friendly and helpful. An airport shuttle is available and also looks impeccably clean. The lobby is spacious and inviting, the bell hop is ready to aid in transporting ones luggage. They have a business center and it was well maintained, partitioned well and the tech functioning properly. My mom attended a birthday party there and said all the guests had a great time so it looks like they entertain and host parties well also. I have children and they provided a crib and rollaway bed. I ordered pizza and the delivery guy found my room with ease. The elevators are fast and there are black out curtains for restorative sleeping. I left a bag in my hotel room after checking out and housekeeping kept it for me and even aided in having it returned to me. Mike as well as the front desk staff were always polite and responsive in helping me retrieve my lost item. Anyone traveling to the research triangle park area will certainly enjoy their stay here.

Photo of Darren Lindley Darren Lindley
May 29, 2019 4

Overall a fine stay here. There are some issues though . Firstly the rooms are a bit dated. They've got the usual amenities like room safe,iron etc but the lighting is poor. Every modern hotel I've been to has the room key holder on the door to trigger the lights. Not here. Here you walk in the dark into the middle of the room and have to turn on lamps one at a time. The toilet gets jammed up easily too . The documents in the roo. Suggest the pool is only open till dusk, yet in reality it's open till 11pm. Club room breakfast is spartan. No breakfast on Saturdays at all and other days is scrambled eggs ,toast porridge and cereal/fruit only.

Photo of Bryan Friedman Bryan Friedman
Jun 14, 2019 3

It's a decent hotel with a full bar and restaurant. Next door to a full gym which guests and use for free. It's nearest hot to my work office so I stay here often. Nice staff. Rooms are just ordinary. They have a pool too.

Photo of Dipesh Patel Dipesh Patel
Feb 4, 2021 4

Stay 01/25, very nice and clean facility. The shuttle from the airport was on time and I forget the shuttle drivers name(I think he is from NJ, from what I remember from our conversation). However, he was very nice and informative person. Made us feel welcomed on cold and drizzly day.The rooms were clean and spotless. The front desk staff was very attentive and had our rooms ready.The only reason I gave it a 4 star is because on the next cold and rainy morning when I was getting ready to go out (5am) there was no hot water at all on the floor that I was staying. It could be just a minor maintenance mishap for my stay.Overall, very good place. I would definitely return, especially with hot water.

Photo of Samuel Adebari Samuel Adebari
Dec 10, 2020 5

Very nice and clean hotel. The Front Desk is very friendly and rooms spacious

Photo of Clint Miller Clint Miller
Nov 5, 2020 5

Easy checking in without hassleClean!! Constantly cleaning

Photo of Lydia Andrew Lydia Andrew
Oct 17, 2020 5

When you reach the desk...You are really welcomed..then they help you willingly. The room is excellent, clean and comfortable.

Photo of A M A M
Sep 4, 2020 5

Just from walking in, the entrance is beautifully arranged. Check in was easy and actually fun since they have you make your own room keys due to Covid19. Got to my room and it was very cozy and enjoyed the lighting setup by the closet. I'll definitely be booking here in the future. Easy access to the highway and you're not too far away from restaurants.

Photo of Liz Perniciaro Liz Perniciaro
Jan 21, 2020 5

I didn't stay over night at this hotel here but I (Wedding Hair by Liz) did the bride's hair for her wedding. The staff I met was very kind and super helpful!

Photo of Kimberly KMC Myers Kimberly KMC Myers
Mar 14, 2020 4

We have our OES/Eastern Star state convention Rhee every year. They have dirt class facilities and service. I only have them four stars because the food is not what I would expect from such a nice facility.

Photo of Mhd Waseem AL Habbal Mhd Waseem AL Habbal
Aug 4, 2020 3

Hotel is ok overall and the staff are friendly and welcoming but the food is not so much. Very few options for breakfast and your protein is gonna be some microwaved junk food. Not very recommended.

Photo of Osmar Hernandez Osmar Hernandez
May 26, 2020 5

Excellent location in office area and near the airport. Comfortable rooms, well clean, convenient bar, cafe and dining area. Convenience store with friendly attention. Transportation from the hotel to the airport.

Photo of Jo Anne Curran Jo Anne Curran
Mar 15, 2020 4

Clean. Comfortable. Staff couldn't have been friendlier! Rooms were large. Immaculate. No microwave.

Photo of Anirudh Nagaraj Anirudh Nagaraj
Mar 9, 2020 5

It's a super posh place. I was there for a wedding and the place was just fun to be at. There are many places to sit around. Recommend it!

Photo of John MacMillan John MacMillan
Feb 22, 2020 4

They provided great service while staying there. They lose a star because their beverage vending machines would not read the quarters I put in. There was also an elevator that I witnessed malfunction. The doors opened and would not close for about 3 minutes even with pressing the button.

Photo of Alex Williams Alex Williams
Mar 1, 2020 5

Great location if you plan on visiting Raleigh and Durham. Excellent service. You get to use the Fitness Connection next door for free during your stay.

Photo of James James
Mar 6, 2020 3

I give this hotel a rating of 3 stars for a few reasons. The first being that my room wasn't that clean upon check in second whomever cleans the 10th floor don't do a good job. As you walk down the hallways there was trash all on the floor before housekeeping and after. The positive are staff were super friendly and the overall look of the hotel inside was very nice.

Photo of Tad Kpandja Tad Kpandja
Apr 3, 2022 5

Great location, great design, and architecture. The check-in was great, and professional. The room was spacious, and clean, with a unique carpet on the floor. The only downside is, I believe, I was given a smoke floor "Preferred Guests." However, this jeopardize my stay as I greatly enjoyed the service and amenities.

Photo of Bill Green Bill Green
Apr 5, 2022 4

Nice place for a conference or event. I have been here a couple of times, and the facilities are nice and the staff is good and very courteous. The ballroom is good size and leaves a lot of room for tables, dancing, a stage and buffet/ food at the back. The breakout rooms are like very high stadium lecture halls, so good view of who is up front. Nice leather chairs.

Photo of L. Mayne L. Mayne
Mar 26, 2022 5

I attended this hotel for a bridal expo; i didnt stay in a hotel room. The hotel was very clean. I was greeted at the entrance of the hotel and they directed me on where I needed to your I needed to go. The bathrooms were very clean. if you were interested in renting a room from this hotel; I would definitely recommend it

Photo of T T T T
Feb 7, 2022 5

I see all the bad reviews. I am very surprised. These are the stars I would have given back then. I used the crystal ballroom in 2010 and I stay in one of their rooms all when very well. But I do remember not being served coffee that I paid for. It wasn't a real issue so I didn't say anything to the people who were in charge of my event, other than that my experience was pretty good. I am planning on having another event there soon I have not looked at the event room yet. I do know it will not be the crystal ballroom that I will be looking at but I hope things go well.

Photo of Nastassja Greene Nastassja Greene
Jan 3, 2022 5

I have been to this hotel many times and have experienced good service. This time I needed to write a review because Alton at the front desk was very accommodating, professional, kind and helpful. After having a long trying day Alton went above and beyond to make sure the expectations of my stay was met. Thank You Alton for your kindness, and Happy New Year! Because of you my day ended better than how it started! :)

Photo of Zoya Yeprem Zoya Yeprem
Feb 17, 2022 4

I stayed here for 3 nights on a business trip. The hotel is fine and provides all the basics you need for a business trip. The hotel has a nice lobby with lots of space to sit comfortably while charging your devices, nice and spacious meeting rooms and a cozy bar to hang out after hours. Currently the breakfast is served at the cafe in the lobby and you can pick from menu items -- so no continental buffet -- which I liked. However the rooms could be much better for a 4-star hotel. My room had cracked walls, dysfunctional power outlets and leaking bath tub. For those who like their morning runs or enjoy walking around, there is a 4-mile walking path/trail that you can access by exiting the hotel parking from Slater Rd. and then crossing the street.

Photo of Michael McLeod Michael McLeod
Mar 18, 2022 4

Spent a couple of nights there with my wife while she attended a conference at the hotel. Room was clean and neat, bedding was comfortable with plenty of pillows. Room had small refrigerator, desk space plus a comfortable chair with foot stool. My wife had a $20 hamburger from the hotel restaurant but I didn't try the food. She said the meeting spaces were good with a variety of setups and meeting room sizes available. Staff was friendly and helpful as needed.

Photo of kristin kitchen kristin kitchen
Jun 11, 2022 5

Great experience! Night staff was excellent! We arrived late and shuttle driver helped with my mom in a wheelchair! So kind. Very welcoming! Can't say enough about the service! Kristin Kitchen

Photo of Steven Wayne Steven Wayne
Jun 27, 2022 5

We loved our stay. From the shuttle from the airport, to check in, and the bar everyone was very friendly. The pool and hot tub were awesome. I didn’t make it to the fitness center, but it looked very big.

Photo of Stephen Daniel Stephen Daniel
Jun 20, 2022 4

Attended for a corporate function; didn't stay the night. Meeting rooms were clean, well maintained. Logistics were well done

Photo of Olive Woo Olive Woo
Jul 23, 2022 3

Construction on the floor above started at 7 am. Wasn't informed before booking. It's annoying when you need sleep, as the weather was hot and exhausting. A vacation nightmare. On a good note, the pool was spacious and relaxing like bathwater. Could have had more umbrellas for shade, as NC is hot. Service n/a, but staff was very friendly. People in the south are super friendly. Beds felt like soft clouds. A lot of charging ports in the rooms. Automatic air conditioning. Ample parking lots. Parking spaces are incredibly thin. Not good for larger vehicles. Perhaps a designated area for larger vehicles? Spacious refrigerator in room is a plus. Can hold 2 gallon jugs of water and food for a few meals. No microwave, but I eat raw, so it was great. As sleep is important for alertness and functioning, the only disappointment was the constant knocking on the floor above my bed. Thanks for reading. ❤️