It's a decent hotel with a full bar and restaurant. Next door to a full gym which guests and use for free. It's nearest hot to my work office so I stay here often. Nice staff. Rooms are just ordinary. They have a pool too.
May 29, 2019
Overall a fine stay here. There are some issues though . Firstly the rooms are a bit dated. They've got the usual amenities like room safe,iron etc but the lighting is poor. Every modern hotel I've been to has the room key holder on the door to trigger the lights. Not here. Here you walk in the dark into the middle of the room and have to turn on lamps one at a time. The toilet gets jammed up easily too . The documents in the roo. Suggest the pool is only open till dusk, yet in reality it's open till 11pm. Club room breakfast is spartan. No breakfast on Saturdays at all and other days is scrambled eggs ,toast porridge and cereal/fruit only.
Apr 8, 2019
Had a great time here. The hotel is incredibly clean as expected from the Sheraton. The staff is very friendly and helpful. An airport shuttle is available and also looks impeccably clean. The lobby is spacious and inviting, the bell hop is ready to aid in transporting ones luggage. They have a business center and it was well maintained, partitioned well and the tech functioning properly.
My mom attended a birthday party there and said all the guests had a great time so it looks like they entertain and host parties well also. I have children and they provided a crib and rollaway bed. I ordered pizza and the delivery guy found my room with ease. The elevators are fast and there are black out curtains for restorative sleeping.
I left a bag in my hotel room after checking out and housekeeping kept it for me and even aided in having it returned to me. Mike as well as the front desk staff were always polite and responsive in helping me retrieve my lost item. Anyone traveling to the research triangle park area will certainly enjoy their stay here.
May 18, 2019
Pretty nice hotel. The first floor room we had had a water leak in the bathroom ceiling that was obvious had been happening for a long times as the ceiling tracks had rusted. I would have expected a hotel of this stature to have allowed that to go so long. We had a conference there and the place is huge. Felt like a Mike walk from room to conference area. Staff was very friendly and helpful.
Jun 29, 2019
I stay at Marriott Hotels four night per week and I always try to stay at the Sheratons..I really like the Sheratons brand. They are always nice with great service. This one is no different the service here was great and they had plenty of amenities. The only thing is, this place is a bit outdated and could use renovations. I think they will be renovating soon. Had a great stay when I was here and would stay again. Nice outside pool and relaxing atmosphere. I didn't try the restaurant but it looked like it was promising. Nice location right in the research triangle and close to most places you'll go to for work.
Sep 25, 2019
The customer service was superb!! They go above and beyond to make your stay enjoyable. Special thanks to Doug for greeting us and making sure our bags got to our room. He is a great asset to the Sheraton brand. The front desk clerk was awesome too..I can't remember her name 🙄. Our room was very clean and that mattress ...oh my...provided an excellent night's rest after a night of dancing. We were there to attend the annual W.I.N. Banquet. There were other functions going on at the same time including El Centro Hispano. I loved the atmosphere of all the different cultures celebrating under the same roof! Everyone was dressed in their finest and having a great time! That's one of the many things that make life so good! Great job Sheraton Imperial! Hope to see you next year!
Sep 28, 2019
Staff are so friendly and helpful and go above and beyond. David stopped what he was doing and took my 2 large bags to the bus I was going on. So nice..
Aug 28, 2019
This is an older hotel in the process of renovating. Some things are excellent, others still need updating. Cannot say enough good things about their customer service. Everyone is polite, kind and genuinely helpful. Will come back again when I'm in the area!
Oct 22, 2019
Older property and breakfast not so good but still a decent staff rotation and great lounge options
Nov 13, 2019
It's an okay place because of the close proximity to the airport. The beds in the rooms are really comfortable, especially after a long day. My only issue is what looked like a bug of some sort on the 'clean' towel in the bathroom. Please check your bed sheets, don't walk barefoot on the carpet if you can help it, and always check the bathrooms. Seeing this had me on edge all night!
Nov 1, 2019
Have stayed here a number of times over the years. This last visit was for a conference and this experience was very nice. Have always been impressed with the location, the facility and the rooms.
Nov 18, 2019
I enjoy staying here for business travel. I normally stay here several times throughout the year. The staff are professional, courteous and quick to assist with any additional accommodations needed. The rooms are always super clean and comfortable. They have a restaurant in the hotel which is nice, but that is the closest dining option without having to drive. Most "good" dining options are a mile or more away. A mile of travel isn't far, but in this location and the amount of every day local traffic, to drive isn't convenient. The hotel does offer a shuttle service and there are some places that deliver, but it would be nice to have more dining options within walking distance.
Nov 16, 2019
I didn't stay in a room but was here for training. Lunch was supplied. Classrooms were clean. No bleed over if sound from adjoining rooms. Lunch was basic cold cuts and salad but food was fresh and delicious. From what I was told by others the rooms were nice, clean and comfortable.
Dec 8, 2019
The staff is so friendly and willing to help. My thermostat stopped working but they fixed it right away.
Dec 15, 2019
It was not bad, but I ate 3 meals here, and the only one that was much warmer than room temperature was the pizza I had delivered from Domino's. Rooms were clean and definitely acceptable, just nothing special from "club level rooms". Club level is apparently a waste of money on the weekends, because the club is closed. Drinks in the bar were exceptionally over priced, ($20 for double well vodka, and $30 for double Patron) and the drink ticket I was given was only good for beer or wine.