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Red Robin Gourmet Burgers and Brews

4.1

5313 New Hope Commons Blvd Ext
Durham, NC 27707
Phone: (919) 419-4980
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Red Robin Gourmet Burgers and Brews

Google Reviews

Photo of Louis Pinault Louis Pinault
Aug 6, 2019 3

This is actually a 3 1/2 start review. 3 stars for the food. It's good, typical roadhouse/pub food as supplied by typical, corporate, restaurant suppliers. So the flavors and offerings will be familiar. And like most American style restaurants, the portions are generous with some items having bottomless refills. The half star is for the fast and friendly service. The restaurant is clean and well laid out. Plenty of free parking.

Photo of Michelle Porchia Michelle Porchia
Aug 14, 2019 3

I understand they were busy. Took a long time to get out order and when we did, my turkey burger was warm and my sweet potato fries were cold. Our server did being me some fresh, hot fries after I brought it to her attention.

Photo of Reginald Tyson Reginald Tyson
Aug 19, 2019 5

Took family to restaurant for 1st time. Enjoyed meal. My brother thoroughly enjoyed the pizza. The waitress was friendly and accommodating. Will go back in the future.

Photo of Kathy Etheridge Kathy Etheridge
Aug 15, 2019 2

Poor service, a long wait on service and very long wait on food! Priced to high for the quality of food we ordered. Only a few people there, no excuse for drinks needing a refill. Our table had two boards with a crack that was filled with food. You get very few fries with your meal, you run out before you finish your meal and considering it's unlimited fries, we should not have had to wait until we are finished with our meal to have a server ask us if we wanted more. Very disappointed, will not go back!

Photo of nicole Johnson nicole Johnson
Jun 2, 2019 5

Angela our waitress was very sweet & attentive. Red Robin's has added new items to their menu but I had Cowboy Whiskey Turkey burger with bottomless Cesar Salad, I don't know what it was about that Cesar dressing but I couldn't get enough. My boyfriend had Shrimp & Cod w/bottomless fries. Our food was good but my Turkey burger was a little too salty. I would most definitely go back to this one the next time we are coming through Durham.

Photo of Louis Pinault Louis Pinault
May 18, 2019 3

This is actually a 3 1/2 start review. 3 starts for the food. It's good, typical roadhouse/pub food as supplied by typical, corporate, restaurant suppliers. So the flavors and offerings will be familiar. And like most American style restaurants, the portions are generous with some items having bottomless refills. The half star is for the fast and friendly service. The restaurant is clean and well laid out. Plenty of free parking.

Photo of Jenn F Jenn F
Apr 28, 2019 5

I want to shout out to my server Tia!!! She's been on top of it today. I've seen her running between her tables, full of Grace and with a huge smile. I'm always in awe of those servers who don't write anything down and everything comes perfect. And our glasses were never empty for more than half a minute!! (And between Chris and I, we had probably twelve glasses!!)The food was amazing and hot and exactly what we ordered. All in all in super pleased!!!

Photo of Bryan Poer Bryan Poer
Jun 15, 2019 1

We drove all the way across town (14 miles) to eat outdoors at the Durham, NC store on a beautiful evening (80 degress), and was told they were not serving in the outdoor area, because they claimed they did not have anyone to serve the area. I spoke to a manager to get clarification, and to voice my dissatisfaction with this policy, and the young blond dude acted like he couldn't care less, when I indicated we came for that express purpose. So we went across the highway to Outback where we ate outside, and got a much better meal, with dessert, for less cost. So perhaps I'll just do that from now on, since this s not the first time we have had an issue with the outdoor area.

Photo of James Goerke James Goerke
Jun 16, 2019 5

I'm RR fan so 5 stars all around. Just know that if you come during a busy time this RR has never really be good at handling the rush crowd. We try to go other times.They now have the impossible burger which is delicious.

Photo of William Smith William Smith
Jun 16, 2019 2

Waitress was very nice and is the only reason I gave a second star. We had 5 in our party and two of us had hamburgers that were not even warm. The third person had asked for no pickles or tomatoes on their hamburger well no tomato was present but they put 2 pickles on it which after two bites so grossed out this person that they refused to eat the rest of the burger.