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Red Robin Gourmet Burgers and Brews

4.1

5313 New Hope Commons Blvd Ext
Durham, NC 27707
Phone: (919) 419-4980
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Google Reviews

Photo of Louis Pinault Louis Pinault
Aug 6, 2019 3

This is actually a 3 1/2 start review. 3 stars for the food. It's good, typical roadhouse/pub food as supplied by typical, corporate, restaurant suppliers. So the flavors and offerings will be familiar. And like most American style restaurants, the portions are generous with some items having bottomless refills. The half star is for the fast and friendly service. The restaurant is clean and well laid out. Plenty of free parking.

Photo of Michelle Porchia Michelle Porchia
Aug 14, 2019 3

I understand they were busy. Took a long time to get out order and when we did, my turkey burger was warm and my sweet potato fries were cold. Our server did being me some fresh, hot fries after I brought it to her attention.

Photo of Reginald Tyson Reginald Tyson
Aug 19, 2019 5

Took family to restaurant for 1st time. Enjoyed meal. My brother thoroughly enjoyed the pizza. The waitress was friendly and accommodating. Will go back in the future.

Photo of Jax Guthrie Jax Guthrie
Sep 13, 2019 4

The staff are generally incredibly accommodating to me and my service dog. We go here all the time and have only had an issue once, but it was quickly resolved and we were able to enjoy our food there. Friendly staff, yummy food, all around good place to go. I am a bit concerned with how someone in a wheelchair would be able to navigate the restaurant, but that's my only critique.

Photo of Erin Bakal Erin Bakal
Oct 3, 2019 3

Got seated quickly. Tables around us weren't bussed, service was slow (45 minute wait for food on a Thursday night when they didn't seem that busy). Food was fine, nothing special but not bad. Disappointing because we have been before and service was much better.

Photo of Connie Somerville Connie Somerville
Oct 9, 2019 5

Our food is good and comes out quickly after we order. The bar is on point with the drinks we order. But... our Server, Grayson is FABULOUS! We will ONLY eat there of she is working. We go to the extent to make sure she is working before we go! She is friendly, attentive and has a great sense of humor. If you want great service, ask to be seated in Graysons section.

Photo of Matthew Lichtenthal Matthew Lichtenthal
Oct 2, 2019 5

It has come to my attention that if you order curb side to go you get a cup of fries for the ride home. Revolutionary Idea. First if I was alone so I got to eat all the fries to myself and secondly if my wife had been there, she would have been picking fries out of the bag all the way home. Upon sitting at the table I would find my half empty box of fries and her still completely full box of French fries. Thank you Red Robin for saving my marriage 🙏 Also please tell me where I can get the baseball American flag.

Photo of Adventures of Amelia and Jesse Adventures of Amelia and Jesse
Nov 2, 2019 5

Food has been better. The buns were a bit stale. Excellent service though! Our server Jenna was 1 of the best ever. Very friendly and attentive! Extremely pleased with her.

Photo of Viridiana Martinez Viridiana Martinez
Dec 3, 2019 3

I ordered the southern style burger with bottomless chips. It was pretty yummy after I added hot sauce and ketchup to my burger. Service was good. My boyfriend and I enjoyed dinner here!

Photo of Megan Horne Megan Horne
Jan 22, 2020 4

Me and my best friend come here often. Great place to eat and spend time catching up on stuff. We love getting the bottomless fries and bottomless side salad and then sharing and we always get full. Fries and salads are always super delicious and hit the spot.

Photo of Kathy Umphlett Kathy Umphlett
Jan 30, 2020 5

Tried Red Robin for the first time after a friend recommended their pizza. We were pleasantly surprised! Service was excellent. Pizza was delicious. Will visit there again.

Photo of Ethan Jarrell Ethan Jarrell
Dec 11, 2019 3

Red Robin has some pretty good burgers. There are better burgers out there, and there are also worse. However, I almost always have a mediocre customer service experience whenever I go to Red Robin, despite the location. This won't necessarily stop me from going once or twice a year. I'm just saying. And I know, I know, having to wait for 15 minutes to have my water refilled is definitely a first world problem. I get it, and I shouldn't complain. But still, I think the customer service could be improved here.

Photo of D Hewlin D Hewlin
Feb 23, 2020 5

Waitress Monica, provided excellent services but, since it's been sometime since I've been to Red Robin, the menu has changed and now so have I. Soooo disappointed in the selection. Basically pizza and burger's. Red Robin use to be one of my favorite places to eat on the wknd. Somewhere I looked forward to eating for dinner... always one of those large delicious salads. The ribs were very tasty. What on Earth brought about such change? Change is good but not like this (Red Robin). I sure wish you the best!

Photo of Jo Lule Jo Lule
Mar 5, 2020 4

Visited in the early afternoon, middle of the week. The place was not busy. Host very cordial. The waitress was friendly. Recieved foods quickly. Food was hot and pretty good. Will go back in the near future.

Photo of Shalaunda Brown Shalaunda Brown
Jul 17, 2019 5

I had the impossible burger and it was excellent, service was good.

Photo of Neva Gattis Neva Gattis
Jun 8, 2020 5

Favorite burger place, I always get the pig out tavern and it tastes just as good everytime! I had lunch last Friday out for the first time since the whole virus thing. The waitress Kirsten is the perfect example of amazing customer service and a people person. Her bubbly personality, she checked on us constantly to make sure everything was perfect... even shared a few conversations with me and my kids they even loved her. This is my favorite Red Robin hands down😊

Photo of Matthew Cloues Matthew Cloues
Jan 14, 2018 4

This is a nice Red Robin location. Can get quite crowded. They do a good job with food and service generally speaking. Food isn't spectacular or anything like that, but it is a good, solid burger with lots of choices. Some good app choices as well. Service is typically friendly. Occasionally gets a little slow when busy.

Photo of Leah Robinson Leah Robinson
Jul 9, 2020 4

I hadn't been to RR in years since going vegetarian. Then I checked to see they have veggie patties and Impossible vegan patties, so it was a done deal. The veggie pattie wasn't the best ever, but the side salads were fresh and all packaging (takeout) was very secure. It's also a reasonable price point ...unless you do go vegan. So wrong. Packaging was recyclable plastic.

Photo of Paulette Mcfalls Paulette Mcfalls
Jul 14, 2020 5

It was great as always. I always love the food. The waitress are great and very nice.

Photo of Jennifer Carter Jennifer Carter
Sep 2, 2020 4

Service was great and food was good. They took appropriate precautions and separated everyone as per required. Food came out fast and staff was very friendly

Photo of Andre Green Andre Green
Aug 27, 2020 5

My experience was improved and the food Is better. And thank you For the experienceWill come again.

Photo of billy deal billy deal
Aug 26, 2020 4

burgers were good but to me, it's a little pricy for just burgers

Photo of Gary Remy Gary Remy
Sep 14, 2020 5

Social distancing was maintained, food was out quick. Waitress kept my drink glass full. Everything was great. I'll be back.

Photo of Rebecca may Rebecca may
Sep 30, 2020 5

We love royal red robin with egg but make sure you tell them over easy or Sunny side up! never had to say one way or the other, always over easy. But it came out sunny side up,😲

Photo of Shane Garwood Shane Garwood
Nov 1, 2020 5

Great burger, tasty dessert but the best part was our server Darby. So friendly and helpful!! Keep up the good work.

Photo of jennifer b jennifer b
Nov 1, 2020 4

Good service. Clean. Ate outside. Chicken wrap was great! Hus burger great!

Photo of kemi williams kemi williams
Nov 19, 2020 3

Great service and the staff were very friendly. Not about this particular Red Robin. But why does Red Robin serve those little flat frozen patties, I always feel like I could have just went to Wendy's for a better Burger. They have a section of gourmet burgers for 2 dollars more. Just serve those period. I ordered a to go and forgot to request a gourmet patty and brought my husband home that flat little burger. And maybe they ran out of sweet potatoes because they only gave about 8 sweet potato fries.

Photo of Scott Wagner Scott Wagner
Nov 27, 2020 5

The Bansal Burger is the best burger in town and the so are the seasoned bottomless fries! I wish I took a picture! Sorry but take my word!

Photo of Athena Mason Athena Mason
Dec 8, 2020 5

Red Robin always has great food and excellent service especially this establishment. I've never had a problem going to this red Robin. The servers are always nice and never leave your drink empty. Red Robin is my favorite restaurant.

Photo of Taylor Anderson Taylor Anderson
Dec 17, 2020 5

I’d never been to a Red Robin before and this was a great experience! They were very clean and socially distanced which made me feel comfortable and safe eating here. Alexis was our waitress and she was absolutely lovely! The food was very good and there was a ton of it! As well as a huge menu that had plenty of different options! All around a great experience!

Photo of Eric Perera Eric Perera
Dec 22, 2020 5

With covid restrictions in place we decided not to go in and try the curbside option. Our waitress came out to the car and took our order, and it was out within 10 minutes and we all were pleased the burgers were great and the kids liked the chicken tenders and fries. Five stars for now though we are hoping they can repeat with quality food next time around as well.

Photo of Shannon Thomas Shannon Thomas
Jan 18, 2021 5

Keely was an excellent and efficient on her customer service! So patient with me during a difficult day! The manager Brandon was also accommodating and understanding with all our requests! Will definitely be back great experience! Great job guys!

Photo of nicole Johnson nicole Johnson
Jun 2, 2019 5

Angela our waitress was very sweet & attentive. Red Robin's has added new items to their menu but I had Cowboy Whiskey Turkey burger with bottomless Cesar Salad, I don't know what it was about that Cesar dressing but I couldn't get enough. My boyfriend had Shrimp & Cod w/bottomless fries. Our food was good but my Turkey burger was a little too salty. I would most definitely go back to this one the next time we are coming through Durham.

Photo of Louis Pinault Louis Pinault
May 18, 2019 3

This is actually a 3 1/2 start review. 3 starts for the food. It's good, typical roadhouse/pub food as supplied by typical, corporate, restaurant suppliers. So the flavors and offerings will be familiar. And like most American style restaurants, the portions are generous with some items having bottomless refills. The half star is for the fast and friendly service. The restaurant is clean and well laid out. Plenty of free parking.

Photo of Jenn F Jenn F
Apr 28, 2019 5

I want to shout out to my server Tia!!! She's been on top of it today. I've seen her running between her tables, full of Grace and with a huge smile. I'm always in awe of those servers who don't write anything down and everything comes perfect. And our glasses were never empty for more than half a minute!! (And between Chris and I, we had probably twelve glasses!!)The food was amazing and hot and exactly what we ordered. All in all in super pleased!!!

Photo of James Goerke James Goerke
Jun 16, 2019 5

I'm RR fan so 5 stars all around. Just know that if you come during a busy time this RR has never really be good at handling the rush crowd. We try to go other times.They now have the impossible burger which is delicious.