Name: Petco
Telephone: (919) 401-2464

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Phone: (919) 401-2464

Directions 4.2

Google Rating

4.2

Madison Lear 3 months ago

I am writing this review to warn any customer from purchasing dog food from Petco in the Durham region, specifically their line of food, Wholehearted at 4011 Durham Chapel Hill Blvd. I purchased a bag of dog food from this location that was infested with webs, moths and larvae. This is unacceptable for any product, especially pet food.

When I returned it, I was only offered a refund or an exchange for the same brand -- despite clear concerns about a possible infestation issue. It was laughed about that, "this happens when we don't have climate control in our warehouse." No effort was made to offer compensation or a price adjustment if I chose to purchase a different line of dog food instead from this Petco location. I asked for a discount such as 10% off of our purchase of a different brand of food due to the major health concern surrounding Wholehearted, yet the manager was unaccommodating.

This response was extremely dismissive given the seriousness of the issue and I will never be returning as a Petco customer.
sherri swan 8 months ago

I had never been to this Petco before, and I was so impressed — not only by the amazing selection and layout of the store, but also by the staff. They were friendly, helpful, and very knowledgeable. From now on, I’ll be doing all my pet shopping at Petco!
Thanks for the aquarium and stand! My babies love their new home!
Brad Bazemore 4 months ago

The staff were nice. I purchased 12 black neon tetras for my 65 gallon community tank. Within 2 days they all had ick and a week later most of them have died even after treatment leaving me with only four. I would not recommend buying fish from them as it's clear they are not managing their tanks effectively.
Gabrielle kearney a month ago

This is Kashlyns favorite location ❤️ The staff are super friendly and informative. They always love on her when she comes in the store. They’ve been so helpful in helping me make good choices for her from letting me know food options, dental care options to good snacks! Also encouraging me to get the vital care plan which has been so so helpful.
Sydney Nicole 2 months ago

My dog Henry, who is a doodle, received a groom at this location on Friday 4/17/26 Katelyn was very sweet, but I am not happy with the $159.44 cut. Henry’s face is uneven, his tail is incredibly uneven, and he has a huge bald spot near his upper chest area. Overall, it’s an awkward looking cut, and I’m also disappointed in how it seems like they take advantage of doodle owners. I came in already wanting a shave down because it’s summer, and doodles get hot during the summer anyway. I don’t understand why a simple shave down required so many up charges, just for my dog to come out looking like no care was put in the cut. Also, his tail was shaved (which is fine) but there is also a very weird unevenness on his tail, almost like a line of demarcation. Petco is not my usual groomer, and this is my first time ever coming here for a groom. This is overall a great location with very sweet staff (I come here to buy pet supplies) but unfortunately, I will never come back for a groom.