Sam, the Team Lead and another Panera employee let me stand at the counter as they discussed something about I'm assuming a prior order. I thought the only way to order was to use the "Fast Lane Kiosk" that was until Keith stepped out of the kitchen and ASKED me had I been helped!!! He was kind, made suggestions and took my order and all the while Sam,"Team Lead" walked around the counter and never acknowledged my presence. A simple, "I'll be right with you" or "Just one moment" goes a long way in customer service. The gentleman Davo who prepared my food was also kind. I ordered catering from this location for my office on at least 5 occasions but notice I said "ordered". I will not again. Shout out to good employees- Keith and Davo!!
gilly1410
Sep 18, 2024
5
I love their new line of Cibatta sandwiches… so deliciously good.. Always tasty and the specialty teas especially the hibiscus - my favorite
