Disappointed in lack of integrity of some of the staff I.e. The lady in the back. I brought in velvet evening dresses, and home made sweaters purchased at a store. I also brought in a handmade sweater from ice land. It cost 100 dollars in 1985. She treated my stuff like it was trash and said the were too ragged. I brought in a beautiful black Belgium linen dress made in Belgium. She grabbed it from me and the store has no record of it. She had said she' send my receipt.
They do not return calls and are undependable for pickup. I have scheduled furniture pick up and they were a no show about three times nor would they call me back about what was going on. I went in and left messages and was told they are rearranging the store. I would avoid this shop.
May 1, 2019
Unfortunately, we cannot recommend. We went to the store 2-3 wks after our large furniture pieces were delivered. We could not locate in the store and neither could the staff at the desk. They indicated the owner was rearranging the store. We were assured this wouldn’t impact our pricing. When I picked up our check, it was lower than expected even though our items sold fairly quickly. The owner indicated the ‘inventory software’ drives pricing and our furniture was on the floor the day it was delivered. If so, we should have been able to find it. Also, when I picked up the check, the woman behind the counter was rude and not friendly at all. So rude that I felt extremely uncomfortable. I’m sure there is a logical explanation.. maybe..but due to this experience, we feel there was questionable behavior and will not go here again. There is also no excuse for rude behavior of the sales associate.
May 21, 2019
You guys have top notch customer services and amazing products. I love shopping at your store and get amazing deals on amazing products.
Jun 5, 2019
Always find lots to like and purchase. My go to place for furniture.
May 21, 2019
Just not impressed,and I thought the prices were high for the inventory.
Jun 24, 2019
..... I recently decided that it's time to buy a new (to me) desk chair for my desk, Once and Again was the first place I thought of, I went in and was greeted most friendly at the door, this place and it's people are off the hook great, Libby took me around showing what she had and gave details to each one, I ended up buying the first one she showede, but only after seeing what they had, the quality of the chair was great, and the price couldn't have been beat any place else, thank you Libby, your the best!!.....
Jul 24, 2019
We are standing here trying to find out where our items are and Libby just called 911 on us - items donated without our permission and no accounting of where our artwork went. DO NOT GO HERE !!!!! There are other consignment shops in the area. Seriously- she called 911 and in the back another customer was here at the same time looking for her unaccounted for items. If I could figure out how to give negative stars I would - she screamed at us and told us to take her to court. We are nice people simply trying to find out what happened to our things. She threatened to “make us leave in an unkind manner.” Hmmm. Maybe she’s in the wrong business ?
Oct 5, 2019
Great store for used furniture and accessories. We bought our family room, leather sofa here. Very reasonable, and once it's in your home, nobody knows it's used. We have a cat, Martini, who tears up furniture. We refuse to buy new and have it scratched, so consignment shopping we go. Once & Again has some beautiful things, and they are very helpful too.
Sep 11, 2019
Excellent service, excellent experience! Libby is very helpful and knowledgeable; she knows what will sell. The store is beautiful, everything is so well staged, designer quality look and feel with fair pricing.
Aug 31, 2019
Love this place. Great labor day sale going on. Great selection of goods.