Noodles & Company
Phone: (919) 383-5600
Cuisines
- American
- Casual Dining
- Chinese/Mongolian
- Greek/Mediterranean/Middle Eastern
- Italian
- Restaurants
- Vegan Or Vegetarian-Friendly Menu
Hours
Monday: 10:30 AM – 10:00 PM
Tuesday: 10:30 AM – 10:00 PM
Wednesday: 10:30 AM – 10:00 PM
Thursday: 10:30 AM – 10:00 PM
Friday: 10:30 AM – 10:00 PM
Saturday: 10:30 AM – 10:00 PM
Sunday: 10:30 AM – 10:00 PM
Tuesday: 10:30 AM – 10:00 PM
Wednesday: 10:30 AM – 10:00 PM
Thursday: 10:30 AM – 10:00 PM
Friday: 10:30 AM – 10:00 PM
Saturday: 10:30 AM – 10:00 PM
Sunday: 10:30 AM – 10:00 PM
Map
Google Rating
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Food is decent, a bit heavy handed on the salt but to be expected from a chain I suppose. Chicken has an odd texture and seems to have been frozen and reheated. Building is in need of repair.
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The food was good. The staff were real friendly but the service was a little slow. Be prepared to wait a little while. Kind of pricey too. Two pastas, drinks, and sides were over $40.
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1.5 hour delivery time for a fast food restaurant. Everything was cold. Half of what we ordered was correct. Ofcourse they demand top $ and tip before receiving delivery and then never respond once delivered.
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I am not a frequent visitor to Noodle and Company. I only went because my 6 year old kid wanted to go there. She had recently gone there with one of her friend's family. When we got at the place around 5:15p, no one welcomed us or spoke to us. We just stood there for about 5-7 minutes watching them work on what seemed like a catering order. Finally someone said that it will be a moment before they could take our order. A few minutes more passed and someone took our order (my receipt says 5:27p). Then we waited another 20 minutes to receive our food.
All the time I was there with my 3 kids (11yo, 9yo, and 6yo), no check-ins were provided and no concessions were offered. I very disappointed in the customer service. I understand that somethings are out of your control, but there are things that are in your control, like letting people know that there will be longer than usual wait or to offer my kids a drink for our wait.
To make this a fair post, my kids did enjoy their food. I did not purchase anything for me. My 9yo did comment on the sanitation score. He said that the store's score was lower than the score at this school's cafeteria. -
I live at the lofts above this Noodles location and have ordered here 1-3/week for the last 5 years. Unfortunately the past 6 months my husband and I have seen a dramatic decrease in quality in both service and food. I have tried to give some grace, knowing what it is like working in the customer service industry, but the awful quality of service and food I received today was not something a business should be proud of, especially since this is a reoccurring issue.
Today I ordered food during a short break between meetings because I work through lunch. There was no staff for at least 5 minutes after I walked in. I waited knowing that there could be one person working and maybe they were in the restroom, but I had a meeting and had to leave. I started saying hello very loudly and after a few more minutes a staff member walked out from the back on his phone, not even looking up. I gave him the order name and he handed me an unmarked bag from the order area. I was clearly confused how he even knew that was mine since there was no receipt or name on the bag, so he told me to check myself to make sure it was the right order. When I pulled out my order there were multiple short black hairs on the napkins in the bag. I tried to ignore it because I honestly didn't have time to get any other food or go back since I had already wasted my time standing by myself in the restaurant. When I opened my food there was 3 more of the same hairs sitting in the bowl, so ended up having to throw it out and skip lunch.
Given that I work close to 70 hours a week and often only have a few minutes to grab my lunch or dinner I need to be able to order from a place that I know has consistent quality food which is driven by consistent quality service. I no longer feel like I can reliably get either from here which unfortunate because this place has been a staple these last few years.
In the recent months the front of house staff has been extremely disrespectful, in particular the staff woman who in pregnant. Bad days are ok, but disrespect is not - even more so on the clock as an employee representing a company. This has been seen in terms of ignoring customers waiting to pick up orders - even when no one else is there, acting like customers are bothering them for picking up orders while they are waiting patiently, eye rolling or shoving to-go bag at customers when politely asking about an order that was supposed to be ready 20+ minutes earlier. Additionally the food itself has been inconsistent, with many bowls less than half full (even with extra protein added), and frequently containing very little sauce/vegetables/protein to the point where I feel like I just got a bowl of plain dry noodles.
I sincerely hope these issues can be resolved as we used to love this place, but probably will not be ordering here again until we can trust that the food is made under sanitary conditions and knowing we will be treated with a basic level of respect.
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