New Japan Restaurant
Phone: (919) 598-6015
Cuisines
- Casual Dining
- Japanese/Sushi/Korean
Hours
Monday: 10:30 AM – 9:45 PM
Tuesday: 10:30 AM – 9:45 PM
Wednesday: 10:30 AM – 9:45 PM
Thursday: 10:30 AM – 9:45 PM
Friday: 10:30 AM – 9:45 PM
Saturday: 10:30 AM – 9:45 PM
Sunday: 11:00 AM – 9:45 PM
Tuesday: 10:30 AM – 9:45 PM
Wednesday: 10:30 AM – 9:45 PM
Thursday: 10:30 AM – 9:45 PM
Friday: 10:30 AM – 9:45 PM
Saturday: 10:30 AM – 9:45 PM
Sunday: 11:00 AM – 9:45 PM
Map
Google Rating
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We’ve been loyal customers of New Japan for years, but the quality has seriously declined. After a bad experience a few weeks ago, we gave it another try tonight. Unfortunately, the chicken teriyaki was undercooked—I even had to re-cook it at home. It feels like there’s been a management change, and the food just isn’t the same. This isn’t to discredit the restaurant, but customers should always feel confident that their meals are prepared properly.
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I don’t like to complain or leave bad reviews but I must warn others as I’d want to be warned. The food used to be good. Now it’s subpar. Upon arriving, I asked for extra white sauce and ginger because the containers are only filled halfway. He said I’m only allowed 12 which is really six because they aren’t full. I said I can pay for extra. He said I can only have 12. I insisted as that’s crazy to refuse me what I’m willing to purchase. First star deletion. When we begin eating, my husband said his hibachi chicken tastes strange. It indeed had a strange taste. I’m not sure if it was the chicken or the seasoning but I’m sure the chicken is the culprit. Second star deletion. My hibachi steak was in huge pieces, not cubed like usually and it was tough, not tender. Third star deletion. Lastly, I ordered shrimp tempura rolls, they were not freshly made. They were cold and nasty. I’ve never been given sushi rolls that are cooked/fried yet cold and hard. Fourth star deletion. If I could leave no stars, I would because I shouldn’t pay $62 for food and end up having to toss it and still be hungry. I’m not sure if the management/ownership has changed or what but I should have gone to Japan Express.
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Quick service with good food and good prices. Their home-made sauces are delicious and we liked the variety. Their white sauce was a little thinner than we prefer, but that could just be a difference in preference.
All of the meat options were very well cooked, with all of the meats remaining quite tender and succulent. We have often had Japanese takeout where the meat would be dry, rubbery, or tough. Not in this case. Very well done.
We enjoyed a pleasant and un-hurried lunch in this nice little take-out/dine-in restaurant. -
Clean establishment with a 98.5 health code rating. Food was good but too many onions! See the rest of my review below!
Cleanliness 3/5. Dining room area and sauce/condiment bar were spotless. Bathroom was lacking however and one of the food staff that came into the men's room, barely washed his hands for 2 seconds, after using the urinal. Luckily my food was already made prior to his using the restroom but goes to show that the staff need better cleaning habits when handling food.
Price 4/5. Chicken and Shrimp Hibachi platter w/ medium drink was $11.69. And even though its take-out, they were still asking for tips on the receipt. Why? You are picking up your own order, tossing your own trash away as well. It's not even handed to you! Its sitting on the counter after they call you over! Your food isn't brought to your table if you eat in the dining room either. Why am I tipping you for you doing your job?
Quality 4/5. I didn't want to drop a star, however I was asked: "Did you want fried zucchini, mushrooms and onions as well?" And I said yes. Well all I got as you can see in the picture was onions. They were generous with the chicken and shrimp, I can give them that much.
Service 5/5. I was met with smiles and a warm attitude. Much appreciated! I will come back! -
Best spot in Durham, NC to eat Hibachi. The employees are always friendly and ready to take your order. This time I ordered sushi as well and it was pretty good. Make sure to get the white sauce it's delicious!
Nearby Businesses
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