Name: National Car Rental
Address: RDU International Airport, 1001 Rental Car Dr, RDU International Airport, NC, 27623, US
Telephone: (844) 370-1075

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Phone: (844) 370-1075

Directions 4.5

Google Rating

4.5

Brandon Warner 4 months ago

Formal Complaint – Unacceptable Vehicle Cleanliness, Reservation #244043985

To the National Car Rental Customer Service Team,
I'm writing to express my strong disappointment with the condition of the pickup truck I rented from RDU on July 3rd, 2026.

This experience fell well below any reasonable standard of cleanliness and service.

Upon picking up the vehicle, I found the cab and truck bed in an appalling state. There was spoiled food left inside, soiled diapers, and sticky, unidentified substances throughout the cab.

This is not a minor detailing oversight — it's a basic health and sanitation failure that should never make it past your inspection process before a vehicle is handed to a customer.

Because of the state of the truck, my kids and I had to spend time cleaning it ourselves before I could even use it, and again after I returned it from the airport — time that came directly out of my workday. This inconvenience, on top of the unsanitary conditions themselves, is simply unacceptable for a rental of this cost and a brand I've trusted before.

I do want to note that this situation followed Enterprise Rent-A-Car's cancellation of two consecutive reservations that I had made months in advance, with minimal notice, leaving me scrambling at the last minute. Your front desk representative deserves real credit here — despite the circumstances, they worked hard to find me a vehicle on short notice and handled the situation professionally. That part of my experience was a bright spot; the condition of the vehicle itself was not.

I'm requesting the following:

1) A full explanation of how a vehicle in this condition passed your return/inspection process

2) A full refund reflecting the disruption and cleaning time this cost me and my family

3) Confirmation of what corrective steps will be taken at this location

I have documentation of the vehicle's condition and am happy to provide it. I'd appreciate a response within 2 business days.

Regards,
Brandon Warner
Reservation #244043985
Jose O Lopez Ayala 2 weeks ago

Is really bad service.
Only take the credit card quick. In my situation the money is no safety. Only accept credit card. Bank cards is a big trouble. Not recommended talk you. Take the money $700 and next no bring me a car because my card is debit credit. Need leaving the building without car and money hold.
Sreekanth S S 2 weeks ago

I've been renting from this location regularly for the past seven months and have had my fair share of bad experiences. But the customer service I received from Jeff Hines a couple of days ago was phenomenal.

I came in to have my rental contract rewritten, and he kept working through every error the software threw at him. When nothing worked, he put me in an identical vehicle after making sure I was okay with that. I had to wait while all this was happening, but I could see he didn't stop for a minute.

I was amused, and impressed, by how patient he was amid all the chaos. He refuses to take no for an answer and keeps at it until he finds a workable solution. He goes above and beyond to make sure his customers’ needs are met. It was truly an Executive Elite experience.

If you run into a problem here, ask for Jeff Hines. You'll be in good hands. Keep up the great work, Jeff!
Leidene King a week ago

The young man in booth kindly permitted me to rent a Genesis as I wanted to test drive it. It was a smooth ride! Upon return, no reps were present so I wasn't sure whether to leave the car or wait for a rep to check car in. Other customers seemed to leave but indicated their uncertainty. My suggestion is to clarify if it's okay to leave the car before a rep checks you in or if it's better to wait. My rental experience was very positive. I love National's Emerald Club. Thank you!
John Sutherland a week ago

I rented a minivan for a week from this location. My confirmation when booking, the rental was confirmed at just under $400 including all taxes & fees - and I can produce that confirmation woth that total. This location charged my credit card for not only the $400, however in addition charged another charge for $896.26. I returned the vehicle on the day it was due, and even about 90 minutes prior to the drop-off time.

I called when I noticed, and I was assured it would be immediately taken care of with the charges being reversed and corrected. That was on October 6th. The $400 hold dropped off and they have done nothing to resolve the $496 overcharge.

I have had negative experiences with National from time to time, and as an Executive Elite I travel often so minor things do occur from time to time. However I have NEVER been treated this poorly by customer service and management at a location... and National VIP line has done little to intervene and correct the charges either.

Disappointed!