Monday: 4:30 AM – 12:30 AM Tuesday: 4:30 AM – 12:30 AM Wednesday: 4:30 AM – 12:30 AM Thursday: 4:30 AM – 12:30 AM Friday: 4:30 AM – 12:30 AM Saturday: 4:30 AM – 12:30 AM Sunday: 4:30 AM – 12:30 AM
Had to wait at the airport until 4:30 am because our flight was delayed and the car center only opens at 4:30 am. It closes between 12:30 am and 4:30 am. When we got there our car was ready. The gentleman helping us was very patient and polite. The return was easy too. Very courteous staff. Overall a pleasant experience.
Joel Tafoya
Jul 4, 2025
5
National is always my go-to for convenience and the most professional service available. The cars are clean and well maintained. The attendants are helpful and friendly. As an Emerald Club member, love being able to walk right to any car in my tier that fits my needs for each trip. No muss, no fuss, no long lines. Thank you, National for making car rental a breeze. See you all on the Emerald Aisle on the next trip!
Red_P51
Jun 29, 2025
5
Recently switched from Avis Preferred to National Emerald and still haven't been disappointed. I rented a full size truck, when they said there was one, I asked if it was a Dodge Ram Classic (rental companies need to ditch these, seriously), they checked and said it was. I asked if I could get anything else, preferably an F-150 and the team was happy to help. Waited less than 5 minutes for my truck to be pulled around and it was brand new, 1700 miles with a 5.0L V8. Fantastic truck to drive.
Vicki Sheffield
Jun 24, 2025
5
Thank you for making the rental process so easy! Raleigh/Durham Airport’s National Car Rental made the process quick and simple. I became an Emerald member with a few quick online clicks. Emerald membership allowed me to come off the airport shuttle, walk directly to the “Emerald Aisle” where cars are parked and ready to go. The most courteous employee walked me down the line of cars until I found the vehicle that suited me best. He loaded the luggage, gave a few brief instructions on how to exit the parking lot, and I was set to go! This was my first time to use National Car Rental and I will definitely be using them again.
Merideth DeLamarter
Jun 16, 2025
5
i rented a Ford Escape. It was very easy to drive and clean. I had a good experience with the check in and out. Very fast and efficient. They even took the time to go over the car with me, so I would be familiar driving it.
Brenda Polk
Jun 10, 2025
3
Their Emerald Aisle program turned out to be a joke. Pick from any car in the line. All the same sedan and two small Mitsubishi sport utility. I had my knee replaced recently so sedans would not have been the best. The car was junky. Loud. Passengers front door would literally have to be slammed to stay shut. And it was TINY. Won’t be fooled by this promo again. Trust me.
Juan Rodriguez
May 27, 2025
5
Very friendly staff - from a very helpful shuttle driver to each one of the employees we interacted. I had a special request (mini van for 7 passengers ) and it was ready as requested. After hundreds of rentals as an emerald club member this location is perhaps one of the best. Keep the good job.
Juan Rodriguez
Vinita Andrews
May 27, 2025
5
I had to rent a car last minute for the weekend. Great pricing and wonderful service. National is by far one of my favorites. Airport pick up was quick and the drive is only a few minutes away. Returning the car was super easy And very friendly service.
Shibly Ashrawi-Abughazaleh
May 19, 2025
5
At first, I was disappointed there was no Executive Elite section. There were plenty of cars available in the Emerald and Executive aisles, but I was hoping for something a little nicer as I had a long round trip drive ahead of me. I spoke with Pedro who helped get me into a wonderful Genesis GV70. Thank you Pedro for putting customers first and making my trip smooth! Will definitely come back again and hope to see Pedro again.
Randy Marshall
May 16, 2025
4
Car was very clean with only 3200 miles. I got to choose the car to drive and I chose wrong. My car was too small for me. Should have selected an SUV or similar. Check out was fast and check in was even faster. No more than 5 min for each interaction.
J H
May 15, 2025
3
Had a full size car reserved, my flight was late due to weather. Upon arrival at National lot the Emerald Isle was empty of cars except an Audi SUV. Agent told me I couldn’t take that as it was reserved for a VIP and he would get back to me in a few minutes as he looked for a car. Another employee then showed up and said he has a possible solution. He had a Chevy Suburban that was held back due a smell in the vehicle. As it was well past 1 am I took it as I had over a hour drive to Greensboro. I was really disappointed that as an Emerald Club Executive level member my reserved car wasn’t held back as the VIP persons car was for them . As I rent very often with National (61 days this year) I expect a car to be available when I reserve it so I’m just a bit unsatisfied .
Tammy Berg
May 6, 2025
5
I always love renting from National, because of the Emerald Aisle. So quick and easy. I'm in the Raleigh/Durham area pretty often and the airport location is great! The employees are always friendly, professional, and efficient. Thanks for the wonderful service!
Deana Cook
Apr 19, 2025
5
The manager was extremely helpful. As a very frequent, business renter, there haven’t been great car options lately. The manger saw that I wasn’t loving the options and offered an upgrade! He definitely went above and beyond. Will definitely come back to the RDU location!
Kp Hines
Apr 4, 2025
5
we always have a fast and friendly experience with national. this location had a great selection of cars
Andie Foxie
Mar 25, 2025
5
All people I encountered during this trip have been amazing! 5 stars for all the people! Will rent from them again.
2 of the 3 vehicles were great, clean and well maintained. 3rd vehicle had terrible cig smoke stench and cleaning chemical cover up, have headache, smell was so strong.
Greg Smith
Mar 3, 2025
5
Emerald Club member; Rented mini-van for week; Drove well, was clean, the CarPlay used with the medium size screen worked perfectly with Google Maps and my iPhone; The transportation to & from the airport was timely, the busses comfortable and the drivers extremely helpful. I will continue using National Rental Car.
Ray Zanon
Feb 27, 2025
5
National is far and away the best rental car company. The cars are newer, very well kept, and all the employees are extremely polite and helpful. The only time I don’t rent from National when I travel is if they are simply unavailable. Which is very rare.
Christy Dye
Feb 23, 2025
5
I’ve rented for National at RDU twice this month. Both times I’ve been helped by McClain. He has been so helpful and assisted me in finding the right vehicle to fit all the things in we need for our conference. It is amazing employees like McClain that keep me coming back to National. Thank you!
Nick Porillo
Feb 4, 2025
5
Sign up for emerald club in advance so you can just go pick out a car. We took the shuttle over and were driving off in the rental within minutes (less than 10). We rented a vehicle we drive daily, making for an easy and enjoyable experience.
Returns were straight forward - fill up with gas in advance and drop off. Couldn't be happier with how easy everything was.
Janet Cox
Jan 22, 2025
5
The young man at the counter was great! He was very friendly and helpful. He helped me with my bags and ask if there was anything else he could help me with. A very pleasant experience.
Roy Melvin
Jan 12, 2025
4
I am an Emerald Club member. My last rental was disappointed with the prep and cleanliness of my vehicle. Exterior and interior had not been touched in a long while. The vehicle was new, and mechanically sound, the appearance was below National standards.
CubicRealm
Jan 2, 2025
5
Amari (manager) and the counter agent were great at handling and making this a better experience. The rental would not start as I was attempting to drop it off. There were other things related to the rental vehicle maintenance that needed attention although that was the least of my concern at this point. I needed to be at the airport for check-in the day of the drop off and Amari made sure that things went smoothly. Thank you for your great support and effort. Happy New Year.
Shelley Makela
Oct 21, 2024
5
Great experience at National / RDU airport! Previously, I was using Hertz. But after many less-than-pleasant experiences at Hertz (RDU), I decided to switch to National. The shuttle bus dropped us off right at Emerald Aisle, there were plenty of vehicles to choose from and they were clean & ready. I quickly chose one and headed out. The attendant at the exit was friendly and smiling…a nice encounter after a day of travel. And returning the vehicle was just as pleasant. The attendant got my bag out of the back for me and came around to open my door. He asked how my trip was and if I was having a good morning so far. The shuttle bus driver was great too - loaded up my bag and asked if I had everything from my car. Double checking and said I had time if I needed to go back. Overall just super pleasant!!!
JL Miller
Oct 21, 2024
5
Loving the Emerald Aisle - there's always a good selection, the car I drove last week only had 1100 miles on it. Easy in and easy out at RDU. Here's a plus - I'm car shopping, so being able to choose a vehicle I may consider is literally an extended test drive without the call backs from the salesperson.
Debby Schaefer
Oct 11, 2024
3
Getting a rental was smooth; however, the first car I chose had the oil light on, then the next car needed air in the left rear tire so I had to get air and then return it to the airport because I had a long drive and didn’t want to risk it. Then the oil light came on in the third car and I hoped it wasn’t an issue on my 8 hour drive. I’ve never seen that many issues with rental cars that it made me question how often they service their cars.
Karen Posey Skidmore
Oct 8, 2024
5
Shout out to the shuttle drivers who made the trips to and from the airport a great experience with their friendly attitudes. The best part is that all the employees I encountered were friendly. Variety of cars available from which to choose and all were very clean. Office on site is small but clean restrooms are available. Minimal wait time on shuttles. Great experience with National Car Rental at RDU and the employees were a large part of the greatness.
EH Realty
Oct 1, 2024
5
I can’t say enough about the staff at National, at the RDU airport. I was there to handle funeral arrangements for my father. They were not only accommodating, they were empathetic. I would HIGHLY recommend using this location for your next and future rentals. I definitely will! - Stephen Eggleston
Vikram Bartakke
Sep 27, 2024
5
This was my first time using National car rental. My flight was delayed and we didn’t land until mid-night. It was very quick to get to National Car rental from the airport. They provided shuttle service. As an Emerald club member, pick up and drop off was extremely smooth. Both were done in less than 5 minutes. There was no waiting. I’d definitely use National in the future whenever I plan to rent.
Gavin Bordogna
Sep 20, 2024
5
First time ever having to rent a car. Talk about seamless service. I figured the process was easy enough to just book and show up but the staff at RDU were so nice and professional. Made sure I didn’t have any extra questions, ensured I was choosing a car that I actually had booked and didn’t try to pull a fast one one me. Great team and a great face of the company for a first time user.
Unmasked Beauty
Sep 12, 2024
5
I arrived in RDU and our National bus was full. Once on site at the National Car Rental the team was ready to accommodate everyone. In speaking with one of the gentlemen he told me that National had 1200 reservations for that day. You couldn't even tell-your team handle everyone with grace and got us on our way in a timely manner. Thank you for hiring such great team members.
Rick Soisson
Aug 13, 2024
5
Our recent experience at National Car Rental at Raleigh-Durham Airport was outstanding. Pickup and dropoff were seamless, including shuttle service both directions, readiness/availability of the vehicle, and wonderfully courteous and competent staff. We wouldn’t hesitate to use them again.
Quantel Floyd
Aug 9, 2024
5
Very helpful location. I had an issue with a car and the leadership was quick to help with a swap. Another time the agent nicely upgraded me no hassle!
Renier Kühn
Aug 7, 2024
5
Easily the most pleasant car rental experience I've ever had. Seamless pickup and dropoff and by far the best price I could find at RDU. I wil not go with anyone else for my next rental.
