Monday: 4:30 AM – 12:30 AM Tuesday: 4:30 AM – 12:30 AM Wednesday: 4:30 AM – 12:30 AM Thursday: 4:30 AM – 12:30 AM Friday: 4:30 AM – 12:30 AM Saturday: 4:30 AM – 12:30 AM Sunday: 4:30 AM – 12:30 AM
I have been using the Emerald Isle for many years and it has always been so easy and convenient. The selection of vehicles has always accommodated my travel needs with each vehicle being in top working condition. This particular drop off at RDU I had a National employee Trey who showed above and beyond service. He helped me unload my rental and was kind enough to point out heated lights where I could stand while waiting in the cold to be picked up. Trey is very kind, helpful, and offered assistance without being prompted. I miss this level of kindness from most people, so it’s awesome to see it still exists!
Tami Sova
Nov 21, 2023
5
National provided AMAZING customer service! We were on vacation and had valeted our car at the Marriott hotel in Raleigh. The hotel lost the keys to the car. We immediately called National and they were able to set up a tow and took care of us the entire way. I talked with Leslie at road-side assistance who was very calm and ensured they would take care of it. Then when we got to the Raleigh branch, Conan took care of everything. He said he would contact me when the car got back and waived all the late-fee and towing charges! He said it wasn't our fault and felt bad that we had this issue on our vacation. I want to sincerely thank Conan and Leslie for helping make an unfortunate situation better! Highly recommend NATIONAL!
John Reeser
Nov 16, 2023
5
My rental car exhibited a few problems this week while I was in North Carolina. The switch for the bright lights was broken and there was a tire pressure light that remained on despite multiple attempts to add air to the tires. However, my experience when returning the vehicle to RDU was nothing short of fantastic. Upon return, the National representative, Marie, was swift, efficient, friendly, and determined to ensure that I was completely satisfied with my rental. National, she is a gem and you are lucky to have this kind of employee interfacing with your customers!
Jennifer Thomas
Nov 15, 2023
5
This branch was very professional and run very efficiently. I especially have to give thanks to Tomas. He was incredibly helpful and was able to get me a car when my original booking didn't work out. He really went above and beyond to find a solution. Highly appreciative and would definitely rent from here again.
Allen Dermes
Nov 6, 2023
5
Since 2020 I have been National customer. I am in a rental about 200-250 days per year. Something that is important to me is have my back just as much as I got yours. I have forgotten my license. I have forgotten all kinds of things. Not once had I had any issues. I love National. Will remain a loyal customer for life.
Cortney Adams
Oct 23, 2023
5
If you're renting a car, look no further than National Car Rental. The outstanding customer service and seamless rental pick up makes the process so easy! I especially appreciate the "Emerald Aisle" where you can choose your own vehicle. The associates at every location I've experienced are so friendly! A+
Tanya Nwamkpa
Oct 18, 2023
5
It was a great experience from start to finish. Airport pickup was quick and efficient. I'm Executive so I was able to pick a car from the emerald isle and go. I realized after I got home that I forgot to refill the gas tank to full before returning the car... they didn't even charge me! I'll chose National every time I need to rent a vehicle in Greensboro.
Monica Tuck
Oct 11, 2023
5
Had a great experience rental from National! This was my first time renting a car so I was a little unsure what to expect. Pick up and drop off were both quick and easy. The car was clean and reliable. The employees I interacted with were friendly and helpful. Would definitely rent there again.
Amelia McLemore
Oct 6, 2023
5
Renting from Nation Car Rental was the easiest process. I was amazed at easy and effortless it was. The shuttle picked me up as soon as I got to the shuttle stop. I didn't have to wait long at all. The staff was very friendly and attentive. I will be using their service again soon.
Chris Shook
Oct 2, 2023
5
We recently had a great experience while traveling that was to rent a car for a week from National Car Rental. They greeted us promptly and had a choice of cars available and ready. The check out and in process could not have been easier and simpler. At first, I thought something was wrong because it was too easy. I quickly learned it was just standard policy from National. Great customer service and they are to be applauded for this!
Chinyere Omeogu
Sep 26, 2023
5
Excellent and efficient service all the time. I recently had a mechanical problem with a rental and called roadside assistance. I received compassionate and speedy support. National is the best with well mannered and friendly staff. Am glad I stopping using Enterprise.
Rich Nagle
Sep 25, 2023
5
This rental at the Raleigh airport was probably the best national rental I've ever had. They seem to care about my needs and had waters for the people grabbing cars. I don't think returning it was any more difficult and those people were just as nice. The Raleigh airport should be the example for every other rental agency.
Brian Foster
Sep 22, 2023
5
Rented my car at Raleigh Durham. The bus driver who picked us up at airport was very helpful with bags. Getting off the bus, gentlemen there handing our bottle water was nice touch as well. Felt the guy in the booth checking people out was not as friendly as everyone else. BUT the team and the young man who checked me in at Charlotte was Fantastic. Friendly and cheerful
Geeks ThroughoutTime
Sep 21, 2023
3
I regularly rent cars from National for work trips and usually have no issues at all. This past trip the only real deficiency was the very dirty windshield interior, which wasn't obvious until I was driving in the sun (I picked up the vehicle late on a Sunday). It made it quite difficult to see and I ended up buying my own cleaning supplies to make the vehicle safe to drive on a long trip from Raleigh-Durham to Pensacola. Windshield cleaning (interior) needs to be a high priority.
Andrea Reinhardt
Sep 18, 2023
5
This was a great experience renting a car for a travel work meeting, I was able to walk in, pick a car, and go. There was someone who was able to help answer my questions since it was my first time renting with National and he was very friendly. The desk guy was also very friendly and helpful and the return guy Trey was great. All very helpful and its so hard to find good customer service this day but these guys had it in spades.
Deb Perry
Sep 11, 2023
5
Renting at RDU airport was so easy and the employees were wonderful. The counter employee was so pleasant and took the time to walk me to the available cars to choose from. The car I chose was clean and ready to go. The young lady at the exit booth notice my passenger side mirror was not full extended. Before I left, she walked around the car and pulled the mirror out. When I returned the car, the employee that checked me in, graciously removed a service I didn't use. His remote printer wasn't working, so he ran to the office to print my receipt. Everyone was very professional and friendly. I would definitely use National Car Rental again,
Felicia Anderson
Sep 7, 2023
5
I appreciate the selection of cars, clean fragrance free and no hassle returns
I have had to make 12 trips since feb of this year and National has been my favorite rental agency. Water upon arrival at the pick up location is also a great perk. This customer appreciates your kind service.
Frank Perez
Sep 2, 2023
5
This is the best rental car ever, it is very fast and easy the process, pleasant, clean, friendly. They have it all. I had a problem with one car one day and they replaced the car on a blink. I am supper happy using them all the time.
John S
Aug 28, 2023
5
This is for National at Raleigh Airport (RDU). Great service when picking up and returning the car. Upon returning, there is always someone there to guide you as to where to park and they're quick to get you your receipt.
kim winn
Aug 22, 2023
5
We arrived to helpful employee who greeted each of us with a cold bottle of water! We rented a large XL SUV. Car was brand new, clean and had a full tank of gas. Return was just as easy! Great customer service. Thank you
Chad Derr
Aug 21, 2023
5
National continues to offer a seamless check in and check out process. When traveling, time matters and this is the best option for me. Having the ability to choose my car/suv and be on my way within 5-10 min. is why I give National all of business.
Sajitha Nair
Aug 7, 2023
5
Had a great experience over there! They showed me few cars that were available and clean, but I wanted one that was not in that list. They made every effort to give me that car that I requested and made it super clean and ready within 30 mins. Good customer service!!
Craig Loucks
Aug 4, 2023
5
The staff at National (RDU) are always pleasant and helpful. This past week, two employees in particular went above and beyond to assist me with my rental. Bishop and “Q” took the time to work with me on a unique vehicle requirement. They were very patient and willing to find creative ways to get me the vehicle I needed. It is rare to find that level of customer service these days. Thanks to National, “Q” and Bishop for their tremendous customer focus.
Katie Wibbenmeyer
Jul 31, 2023
5
SOOOOO easy! Quick pick up in the Emerald Aisle!!! Got a car a little bigger than what we anticipated, and it was perfect! Easiest drop off ever! Shuttles were efficient too! Experience was 8 stars!
Jessica Roundy
Jul 14, 2023
5
National Car Rental at RDU airport is awesome! They are very professional, organized, kind, and ready to help. They also have an ice cold water bottle ready for you as well. Would highly recommend!
Joseph Livolsi
Jul 13, 2023
5
After a two and a half hour delay I was concerned that the shuttle at RDU had stopped running after we landed at 1:45 AM. To my surprise the National shuttle came looking for us at 2:30 AM. The shuttle driver and the lone employee greeting us at the Emerald aisle were life savers! I regret that I was not aware enough to get their names and praise them publicly.
Makaila Mason
Jul 7, 2023
5
Had the best experience renting here. The minivan was really nice! When we returned it, the crew was so incredibly kind. They noticed the car door had a clicking noise which I had noted at check out so they offered a discount to make up for it (totally unnecessary but so appreciated!) then they helped carry my car seats over to the bus! Thank you!!!
Harvey Ratanpal
Jul 5, 2023
5
Its always a hassle-free process with National. Their "Emerald Aisle" makes the whole process so easy. They also don't gouge you with refueling fees. I've forgotten to refuel a National rental a couple times and they only charge you a dollar or two over the average per gallon rate. I've had National's competitors charge me up to $15/gallon for refueling a rental in the past.
Rhonda Wentwood
Jun 30, 2023
5
Wonderful and superb customer service at this location from the bus driver. Charles with his smile and positive attitude and his helpfulness and quick to action to help me my 6 kids and my disabled mother on the bus he even went beyond to make sure to help my mother on the bus and gave her the first seat on the bus ans loaded all 13 bags for us you guys have a amazing employee there and to top it all off the girls at the desk were amazing and so sweet and helpful and even had someone pull our car up for us amazing location will definitely start using national more often with this type of superb customer service
Zane Keniston
Jun 23, 2023
5
National Car Rental is providing excellent customer service. My travels often include last minute adjustments and National Car Rental has always worked with my flight delays, cancellations, and much more. Their rental vehicles are always in good working condition, and clean. The employees are easy to interact with and make the experience that much more enjoyable. I look forward to renting from them for years to come.
Cesar Toro
May 17, 2023
5
Best Rental car experience I've ever had. From the people driving the bus to/from the terminal, to the guy receiving my family with cold bottles of water, then getting the car for us so that the kids didn't have to walk across the lot, to the friendly guy doing the final check during the return. It was just the best experience all around from any rentals I've done in over 25 years.
Tyrone Moore
Apr 8, 2023
5
My experience was actually great! Alvey(I believe that is her name) gave great customer service and she did her best to help with an issue I had. Her and her co-workers went the extra mile to help me and try to make sure I was happy. I will say they all deserve a raise or at least a bonus for the customer service they provided. I would definitely recommend their location because of their service. And they did it in the midst of all the rain! They showed professionalism & handled it with class. I am thankful to them for their kindness & willingness to do their very best!!!
Greg Ertel
Apr 1, 2023
5
Efficient pick up at airport and selection of car. Min-van was clean and worked great for our trip. Drop off was quick and efficient and the price was very reasonable.
Wesley Morgan
Feb 28, 2023
5
The National Car Rental Team has always been Professional, Courteous, and I always have a great experience and especially as an Executive Elite Emerald club member. Cars are clean, odor/smoke free and the best is I can pick any car from the Emerald aisle by passing the lines at the counter. Prices are consistently among the lowest and great customer service.
Thanks, National!
Steven Christian
Dec 11, 2022
4
Shuttle ride from the airport or a long walk... Not too far not too bad. I do enjoy the executive elite aisle picking out a nice car quickly and getting out of there.
