Monday: 4:30 AM – 12:30 AM Tuesday: 4:30 AM – 12:30 AM Wednesday: 4:30 AM – 12:30 AM Thursday: 4:30 AM – 12:30 AM Friday: 4:30 AM – 12:30 AM Saturday: 4:30 AM – 12:30 AM Sunday: 4:30 AM – 12:30 AM
Great staff! They made the process very easy and hassle free, especially since I walked in late at night without a reservation. I like that they seem to have a person who troubleshoots problems across the entire lot. That came in handy when I had to return the first car. Ample car selection so luckily changing out the car wasn't a problem at that hour.
Matt Jackson
Oct 1, 2022
3
In general I am super happy with National, but this last rental experience left me a but disappointed.
The car I rented died in an intersection. I was traveling on business so I didn't have free time in my day.
Calling roadside assistance was pretty good, and getting the keys to the tow truck driver was quick, but I had to take about 2 hours out of my day to get back to the airport for a different car... And had to pay for that out of my own pocket because the Uber link sent to me told me there were no drivers available.
This was really inconvenient and I would have greatly appreciated it if the replacement car was dropped off when mine was picked up.
When I explained my absence to my coworkers, every one of them was shocked that a new car was not dropped off for me and they all asked "who did you rent with?" Like I had rented with some no name firm.
Adding to my experience is that the windows wouldn't completely roll up on either car. They were both mustang convertibles and the windows rolled up but left a small v-shaped crack between the front and rear windows. It was about wide enough to stick two fingers in. I'm glad it didn't rain.
I will rent with national again on my next trip, but I hope it's a better experience.
On the positive side, I do have to say that everybody I interacted with was helpful and friendly.
Rob Jennings
Sep 16, 2022
4
Pickup was efficient. That said, I did not get to pick out my car, it was chosen for me. This removes one of the best aspects of the National experience. The SUV I was given had almost 60K miles on it. This is also not what I expect. Going through the check out, I was not asked if I wanted the tank of gas. Drop off was OK-efficient. But, I was asked to park my huge SUV in a row between 2 other full rows of cars-and therefore could barely get open the door enough to get out of the car. Car was fine. But the experience was not as good as it used to be.
Chuck Byers
Aug 15, 2022
3
Rental at Boston Logan was seamless. I love the ability to choose any car on Emerald Isle. Returning in downtown Boston was a pain. Apple Maps didn't have the correct parking garage location. When we finally made it to the right location in Harbor Garage, seventh floor, there was no one on duty, and no signage showing where to leave the car or drop the keys after hours.
Andrew Sweeny
Aug 9, 2022
5
Perfect service. Way WAY (!!!) better priced than competition next door and the staff were fantastic. They were friendly and helpful and vehicle was spotless and ready to go. I highly recommend and will go right to the National counter next time I’m renting. Thanks for a good experience.
K Smalls
Jul 29, 2022
5
The staff was outstanding. They went above and beyond in helping me with my wallet. I thought I left it in the car but figured out it was down the road. They offered me a lift to pick it up and bring me back. Rayne was extremely nice and generous in driving me to pick up my wallet. Bryce was helpful as well.
Lisa Holt
Jul 22, 2022
5
The National staff at Raleigh Durham Airport provided exceptional customer service. The bus drivers were kind, courteous, and helpful - loading bags, checking that we didn't leave anything behind, etc. The staff on the lot made everything so easy. I had to update my reservation with a new driver's license and new credit card - effortless! They even helped me unload my bags when I returned the car. Great staff all around!
Matt Richards
Jul 10, 2022
5
Just did a weekend rental (Fri-Sun) and this location was fantastic. I got in around 8:30pm on Friday evening and the Emerald Aisle and Executive Area were both fully stocked. I’m Executive and ended up with a Miata RF convertible (best rental car I’ve ever had). Getting off the premises was seamless and took 2 minutes.
Drop off was equally easy. Just pulled up, left the keys in the car, and hopped on the shuttle. Both the shuttle from the airport and the shuttle taking me to the airport left promptly when I got on them. The drivers were fantastic and were a great reflection of the excellent customer service of this location.
Easily the smoothest rental experience I’ve had with National, and National is already a tremendously well-oiled machine. If you are a business traveler or even a visitor who wants a quick and easy rental experience, book on the Emerald/Executive aisle and you won’t regret it.
Patrick B
Jun 17, 2022
3
Almost always very please renting with National. The staff is usually very nice and easy to deal with. I will say that the cars have become increasingly less clean on the inside. Almost so much so that it doesn’t seem that they get cleaned at all…more like run it through the car wash and back in the que. I had to turn in my last car early due to ants which were after the food bits that were not vacuumed. I hope they get their clean up crew back in order.
Craig Kettner
Jun 11, 2022
5
Emerald Aisle is the best! Skip the line at the counter. Just go to the cars and pick one out. Drive up to the attendant and you are checked in quickly. The car was large enough for four of us. Turning the car in was very easy and quick! The whole experience was great!
Bob Breen
May 21, 2022
5
For the past two decades, I was a big Hertz fan, not anymore. My company recently switched to National and I absolutely love it. Newer vehicles, lower cost, availability (including one-way in some cases) that beats Hertz and super nice people at the locations. If you haven't used them lately (especially post-COVID), give them a try. My guess is you'll be pleasantly surprised, like I was.
Greg Gray
May 20, 2022
4
I have been using National for years and at Executive Status, most of the time the experience is great. Several recent attempts at renting vehicles through National has been difficult due to no vehicles being available. I guess there are several other folks that have found that National is a great rental car company, and therefore the fleet of vehicles are taken preventing those of us with long standing with the company having to move to other rental car companies. Luckily I have found a #2 rental car place that when National is sold out, I can get a vehicle through them.
MARKFARRELL40
Apr 29, 2022
5
Shuttle from airport dropped me right to the pickup location. Car of my choice was available. I chose my car, short drive to show Id and out I went. Took about 3 minutes. Returning was just as easy. I drove up to a designated parking spot, greeted warmly by a staff member. Car was inspected and the shuttle to airport was 50 feet away.
A great experience
Lisa Barter
Apr 20, 2022
5
My first time renting with National at the Raleigh airport. I will definitely do it again! Amazing staff, from the shuttle bus drivers to the people I met at the lot. So friendly! The car choices were all beautiful, clean and new. By far the best experience to date! (I travel and rent cars 2-3 times a year.)
