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National Car Rental

4.4

1001 Rental Car Dr
Morrisville, NC 27623
Phone: (844) 370-1075
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Google Reviews

Photo of Barry Robinson Barry Robinson
Jan 15, 2024 5

The staff both in picking up and dropping off were very friendly and helpful. Special note of thanks to the driver on the way back from the airport. She was cut off by a Hertz van, not sure how she missed. I slid on the seat and hit the floor but am perfectly fine. She called it in to the dispatcher.

Photo of Ken Johnson Ken Johnson
Jan 6, 2024 5

Picked up my car on Jan 6 for a weekend rental. Had the opportunity to work with Alex, professional, courteous and customer driven. I am in the Executive Club and an SUV driver. They had a nice selection of RAVs and other but not quite hitting the mark for me. Long story short..he helped me find a suitable vehicle, helped with the operation and got started on my way. Alex and team members like him keep me coming back.

Photo of Nicholas Williams Nicholas Williams
Jan 5, 2024 5

The procedure for “Emerald” members worked well. I was able to go straight to the row of vehicles and pick what I wanted to drive. When I returned the vehicle, the process was smooth and uneventful. I received my bill electronically instantly. I will use National Car Rental again on my next trip!

Photo of Christina Walton Christina Walton
Jan 1, 2024 5

Alamo and National share facilities and treated us great. I will happily rent here again when we're back at RDU. Kate walked me around to look at different options so I could choose one that was the best configuration for our needs. Fast shuttles with cheerful, helpful drivers. They really excel at customer service.

Photo of Risa Wilkerson Risa Wilkerson
Dec 5, 2023 5

I love the Emerald Club experience. It's the easiest and most stress-free car rental experience I've known. I always have good selections, the cars are very clean, and the staff extremely friendly and helpful at check-out and return. Thanks, National.

Photo of Ken Durham Ken Durham
Dec 4, 2023 5

After going to 2 other rental car places in Raleigh N.C and having both unwilling to help because the chip in my credit card was not working, I ended up at National. Katie at the counter quickly realized the issue and worked with me to secure a car despite not having a reservation. She was extremely helpful and had several ideas on how for us to get around the malfunctioning chip. Because of her amazing service I was able to secure my rental and be on the road in less than 20 min. National will be my first choice every time they are available because of this.

Photo of Ben Sosna Ben Sosna
Dec 4, 2023 5

I have been an Executive Emerald Club member with National for many years and I consistently find National Car Rental to be a great car rental experience. My recent rental was no different. Great selection of new cars to choose from. Kind friendly professional service from all National employees. Excellent experience with the cars for the duration I rent them.

Photo of TiShaunda McPherson TiShaunda McPherson
Nov 23, 2023 4

Making the reservation, to picking up and returning the vehicle were really easy. I had great customer service in all parts of the rental. The only feedback I’d give is to make sure customers are better able to distinguish if the rental is through Enterprise or National. We were confused and went to Enteprise, but then received excellent help in getting us to where we needed to be.

Photo of Daniel Newlin Daniel Newlin
Nov 21, 2023 5

I have been using the Emerald Isle for many years and it has always been so easy and convenient. The selection of vehicles has always accommodated my travel needs with each vehicle being in top working condition. This particular drop off at RDU I had a National employee Trey who showed above and beyond service. He helped me unload my rental and was kind enough to point out heated lights where I could stand while waiting in the cold to be picked up. Trey is very kind, helpful, and offered assistance without being prompted. I miss this level of kindness from most people, so it’s awesome to see it still exists!

Photo of Tami Sova Tami Sova
Nov 21, 2023 5

National provided AMAZING customer service! We were on vacation and had valeted our car at the Marriott hotel in Raleigh. The hotel lost the keys to the car. We immediately called National and they were able to set up a tow and took care of us the entire way. I talked with Leslie at road-side assistance who was very calm and ensured they would take care of it. Then when we got to the Raleigh branch, Conan took care of everything. He said he would contact me when the car got back and waived all the late-fee and towing charges! He said it wasn't our fault and felt bad that we had this issue on our vacation. I want to sincerely thank Conan and Leslie for helping make an unfortunate situation better! Highly recommend NATIONAL!

Photo of John Reeser John Reeser
Nov 16, 2023 5

My rental car exhibited a few problems this week while I was in North Carolina. The switch for the bright lights was broken and there was a tire pressure light that remained on despite multiple attempts to add air to the tires. However, my experience when returning the vehicle to RDU was nothing short of fantastic. Upon return, the National representative, Marie, was swift, efficient, friendly, and determined to ensure that I was completely satisfied with my rental. National, she is a gem and you are lucky to have this kind of employee interfacing with your customers!

Photo of Jennifer Thomas Jennifer Thomas
Nov 15, 2023 5

This branch was very professional and run very efficiently. I especially have to give thanks to Tomas. He was incredibly helpful and was able to get me a car when my original booking didn't work out. He really went above and beyond to find a solution. Highly appreciative and would definitely rent from here again.

Photo of Allen Dermes Allen Dermes
Nov 6, 2023 5

Since 2020 I have been National customer. I am in a rental about 200-250 days per year. Something that is important to me is have my back just as much as I got yours. I have forgotten my license. I have forgotten all kinds of things. Not once had I had any issues. I love National. Will remain a loyal customer for life.

Photo of Cortney Adams Cortney Adams
Oct 23, 2023 5

If you're renting a car, look no further than National Car Rental. The outstanding customer service and seamless rental pick up makes the process so easy! I especially appreciate the "Emerald Aisle" where you can choose your own vehicle. The associates at every location I've experienced are so friendly! A+

Photo of Tanya Nwamkpa Tanya Nwamkpa
Oct 18, 2023 5

It was a great experience from start to finish. Airport pickup was quick and efficient. I'm Executive so I was able to pick a car from the emerald isle and go. I realized after I got home that I forgot to refill the gas tank to full before returning the car... they didn't even charge me! I'll chose National every time I need to rent a vehicle in Greensboro.

Photo of Monica Tuck Monica Tuck
Oct 11, 2023 5

Had a great experience rental from National! This was my first time renting a car so I was a little unsure what to expect. Pick up and drop off were both quick and easy. The car was clean and reliable. The employees I interacted with were friendly and helpful. Would definitely rent there again.

Photo of Amelia McLemore Amelia McLemore
Oct 6, 2023 5

Renting from Nation Car Rental was the easiest process. I was amazed at easy and effortless it was. The shuttle picked me up as soon as I got to the shuttle stop. I didn't have to wait long at all. The staff was very friendly and attentive. I will be using their service again soon.

Photo of Chris Shook Chris Shook
Oct 2, 2023 5

We recently had a great experience while traveling that was to rent a car for a week from National Car Rental. They greeted us promptly and had a choice of cars available and ready. The check out and in process could not have been easier and simpler. At first, I thought something was wrong because it was too easy. I quickly learned it was just standard policy from National. Great customer service and they are to be applauded for this!

Photo of Chinyere Omeogu Chinyere Omeogu
Sep 26, 2023 5

Excellent and efficient service all the time. I recently had a mechanical problem with a rental and called roadside assistance. I received compassionate and speedy support. National is the best with well mannered and friendly staff. Am glad I stopping using Enterprise.

Photo of Rich Nagle Rich Nagle
Sep 25, 2023 5

This rental at the Raleigh airport was probably the best national rental I've ever had. They seem to care about my needs and had waters for the people grabbing cars. I don't think returning it was any more difficult and those people were just as nice. The Raleigh airport should be the example for every other rental agency.

Photo of Brian Foster Brian Foster
Sep 22, 2023 5

Rented my car at Raleigh Durham. The bus driver who picked us up at airport was very helpful with bags. Getting off the bus, gentlemen there handing our bottle water was nice touch as well. Felt the guy in the booth checking people out was not as friendly as everyone else. BUT the team and the young man who checked me in at Charlotte was Fantastic. Friendly and cheerful

Photo of Geeks ThroughoutTime Geeks ThroughoutTime
Sep 21, 2023 3

I regularly rent cars from National for work trips and usually have no issues at all. This past trip the only real deficiency was the very dirty windshield interior, which wasn't obvious until I was driving in the sun (I picked up the vehicle late on a Sunday). It made it quite difficult to see and I ended up buying my own cleaning supplies to make the vehicle safe to drive on a long trip from Raleigh-Durham to Pensacola. Windshield cleaning (interior) needs to be a high priority.

Photo of Andrea Reinhardt Andrea Reinhardt
Sep 18, 2023 5

This was a great experience renting a car for a travel work meeting, I was able to walk in, pick a car, and go. There was someone who was able to help answer my questions since it was my first time renting with National and he was very friendly. The desk guy was also very friendly and helpful and the return guy Trey was great. All very helpful and its so hard to find good customer service this day but these guys had it in spades.

Photo of Deb Perry Deb Perry
Sep 11, 2023 5

Renting at RDU airport was so easy and the employees were wonderful. The counter employee was so pleasant and took the time to walk me to the available cars to choose from. The car I chose was clean and ready to go. The young lady at the exit booth notice my passenger side mirror was not full extended. Before I left, she walked around the car and pulled the mirror out. When I returned the car, the employee that checked me in, graciously removed a service I didn't use. His remote printer wasn't working, so he ran to the office to print my receipt. Everyone was very professional and friendly. I would definitely use National Car Rental again,

Photo of Felicia Anderson Felicia Anderson
Sep 7, 2023 5

I appreciate the selection of cars, clean fragrance free and no hassle returns I have had to make 12 trips since feb of this year and National has been my favorite rental agency. Water upon arrival at the pick up location is also a great perk. This customer appreciates your kind service.

Photo of Frank Perez Frank Perez
Sep 2, 2023 5

This is the best rental car ever, it is very fast and easy the process, pleasant, clean, friendly. They have it all. I had a problem with one car one day and they replaced the car on a blink. I am supper happy using them all the time.

Photo of John S John S
Aug 28, 2023 5

This is for National at Raleigh Airport (RDU). Great service when picking up and returning the car. Upon returning, there is always someone there to guide you as to where to park and they're quick to get you your receipt.

Photo of kim winn kim winn
Aug 22, 2023 5

We arrived to helpful employee who greeted each of us with a cold bottle of water! We rented a large XL SUV. Car was brand new, clean and had a full tank of gas. Return was just as easy! Great customer service. Thank you

Photo of Chad Derr Chad Derr
Aug 21, 2023 5

National continues to offer a seamless check in and check out process. When traveling, time matters and this is the best option for me. Having the ability to choose my car/suv and be on my way within 5-10 min. is why I give National all of business.

Photo of Sajitha Nair Sajitha Nair
Aug 7, 2023 5

Had a great experience over there! They showed me few cars that were available and clean, but I wanted one that was not in that list. They made every effort to give me that car that I requested and made it super clean and ready within 30 mins. Good customer service!!

Photo of Craig Loucks Craig Loucks
Aug 4, 2023 5

The staff at National (RDU) are always pleasant and helpful. This past week, two employees in particular went above and beyond to assist me with my rental. Bishop and “Q” took the time to work with me on a unique vehicle requirement. They were very patient and willing to find creative ways to get me the vehicle I needed. It is rare to find that level of customer service these days. Thanks to National, “Q” and Bishop for their tremendous customer focus.

Photo of Katie Wibbenmeyer Katie Wibbenmeyer
Jul 31, 2023 5

SOOOOO easy! Quick pick up in the Emerald Aisle!!! Got a car a little bigger than what we anticipated, and it was perfect! Easiest drop off ever! Shuttles were efficient too! Experience was 8 stars!

Photo of Jessica Roundy Jessica Roundy
Jul 14, 2023 5

National Car Rental at RDU airport is awesome! They are very professional, organized, kind, and ready to help. They also have an ice cold water bottle ready for you as well. Would highly recommend!

Photo of Joseph Livolsi Joseph Livolsi
Jul 13, 2023 5

After a two and a half hour delay I was concerned that the shuttle at RDU had stopped running after we landed at 1:45 AM. To my surprise the National shuttle came looking for us at 2:30 AM. The shuttle driver and the lone employee greeting us at the Emerald aisle were life savers! I regret that I was not aware enough to get their names and praise them publicly.

Photo of Makaila Mason Makaila Mason
Jul 7, 2023 5

Had the best experience renting here. The minivan was really nice! When we returned it, the crew was so incredibly kind. They noticed the car door had a clicking noise which I had noted at check out so they offered a discount to make up for it (totally unnecessary but so appreciated!) then they helped carry my car seats over to the bus! Thank you!!!

Photo of Harvey Ratanpal Harvey Ratanpal
Jul 5, 2023 5

Its always a hassle-free process with National. Their "Emerald Aisle" makes the whole process so easy. They also don't gouge you with refueling fees. I've forgotten to refuel a National rental a couple times and they only charge you a dollar or two over the average per gallon rate. I've had National's competitors charge me up to $15/gallon for refueling a rental in the past.

Photo of Rhonda Wentwood Rhonda Wentwood
Jun 30, 2023 5

Wonderful and superb customer service at this location from the bus driver. Charles with his smile and positive attitude and his helpfulness and quick to action to help me my 6 kids and my disabled mother on the bus he even went beyond to make sure to help my mother on the bus and gave her the first seat on the bus ans loaded all 13 bags for us you guys have a amazing employee there and to top it all off the girls at the desk were amazing and so sweet and helpful and even had someone pull our car up for us amazing location will definitely start using national more often with this type of superb customer service

Photo of Zane Keniston Zane Keniston
Jun 23, 2023 5

National Car Rental is providing excellent customer service. My travels often include last minute adjustments and National Car Rental has always worked with my flight delays, cancellations, and much more. Their rental vehicles are always in good working condition, and clean. The employees are easy to interact with and make the experience that much more enjoyable. I look forward to renting from them for years to come.