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8200 Renaissance Pkwy
Durham, NC 27713
Phone: (919) 206-4388
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Google Reviews

Photo of Ari Weinberg Ari Weinberg
Sep 1, 2019 5

This is one of the best organized and cleanest Michael's I've visited. I didn't need customer service so specifically so I can't speak to that, but I thought the cleanliness was worth mentioning. Also, the person who checked me out was really friendly :)

Photo of Marisa Asturias Marisa Asturias
Oct 6, 2019 4

Well stocked. Long check out at peak times. Friendly staff. Located centrally to other shops.

Photo of Karen Shelton Karen Shelton
Sep 1, 2019 5

Crafters heaven & good sale on yarn and great selections. Neat Halloween items in store too!

Photo of Lucille Seaman Lucille Seaman
Oct 11, 2019 5

Always find what I need, depending on what I am working on, I like the ideas they have for seasonal decor......

Photo of Barb Everett Barb Everett
Nov 11, 2019 5

Lots of craft items. Many holiday items available and on sale. Check on line for a coupon for a discount.

Photo of A Google User A Google User
Nov 9, 2019 4

Nice selection of products, but categories are sometimes different to find and there are few associates on the salesfloor to help.

Photo of Eileen Herring Eileen Herring
Nov 10, 2019 5

Great place for yarn, crafts and decorations. Excellent framing department.

Photo of Kat Kat
Dec 13, 2019 5

I loved the attention & help...even when I was in there at the last 15 min before closing 😕but no ugly looks neither rude closing announcements like at other retail stores! Thank you ladies! They need a raise!

Photo of Katrina Walker Katrina Walker
Dec 7, 2019 5

Who doesn't love Michael's? I mean sure I wish they carried better quality yarns, but they sure make up for it in cake decorating materials.

Photo of Kaylynn Rose Kaylynn Rose
Dec 20, 2019 5

Very well organized place with very friendly staff!! ♥️

Photo of Robin Lindblad Robin Lindblad
Jan 5, 2020 5

I stopped by Michael's for planner inserts and found more than I could have imagined. Christmas items are all on mega-sale and the planner supplies are on sale, so I found lots of great deals!

Photo of Elizabeth Howard Elizabeth Howard
Jan 3, 2020 5

Great products and very helpful and friendly staff. Know their products and eager to help.

Photo of Chiaki Williams Chiaki Williams
Feb 16, 2020 5

Friendly staff! They helped me find what I was looking for and didn't hesitate to offer additional assistance and recommendations.

Photo of Kristen Brannock Kristen Brannock
Mar 7, 2020 5

Awesome collection; and super helpful when something doesn't go as expected. Their internet staff are also really helpful and do their best to make up for any problems you might have.

Photo of Angela Nelson Angela Nelson
Jan 12, 2020 5

Great staff and always very well stocked

Photo of John R John R
Jun 23, 2020 5

The associate Christopher has mastered customer service...he was a great help.

Photo of Sabrina Mohammed Sabrina Mohammed
Apr 19, 2019 5

Was looking for a letter board letters organizer and I found this super cool beads organizer that worked perfectly for my letters. You can literally find anything and everything at Michael's. Fits perfectly in my drawer

Photo of Frances Smith Frances Smith
Apr 11, 2019 3

I love this store.I can walk around and get in a creative state of mind. The store also has decorative items already design for you.I did catch cashier ringing up 2 items twice. We all need to be watchful everywhere.I would have lost 12 dollars on a 200 dollar order. Busy putting items on counter looked up just in time to catch mistakes.

Photo of Susan Seagroves Susan Seagroves
May 30, 2019 5

Michaels has more home decor items now which is good. Still can find good sales going on all the time.

Photo of King of the Castle Christensen King of the Castle Christensen
May 6, 2019 5

I want to give this place 1 star! However, that is not because of the store or the employees!! It’s because every time my wife goes in, she comes out with WAY more than she needed. Just need some foam for a school project? Leave all the discounted holiday items that she “just can’t pass up”!!So fine!! Take your five stars!! But I am not happy about it!!

Photo of Audriana Houser Audriana Houser
Feb 2, 2019 4

I placed an order online to pick up at the store in Durham. It was the closest store that had a table top easel in stock. I coordinated the pick up with a doctor's appointment at Duke. Otherwise, I wouldn't have driven 90 miles one way.The customer pick up area was designated in a tucked away region with the frame shop Several customers and I waited for an associate to respond to a page. One lady finally left. She said she had been waiting for 15 minutes. Once the associate arrived, he was confused. I gave him my cell phone so he could read the purchase order number. He continued to look for a framed project. I told him the PO was for a table top easel. Oh.I would have given this a 3 star rating, but the cashier made up for a poor "shop online, pick up in store" experience with her enthusiasm, energy, and accuracy while ringing up my other purchases. She found all the coupons on my cell and applied them with efficiency. I received my military discount. I left the store feeling less aggravated.

Photo of Alyx Bauer Alyx Bauer
Jul 29, 2019 5

Staff is always nice and always have great manners. They keep the store well picked up. Everything is in its place and the sales are always great! Would recommend to everyone!

Photo of B. Bowen B. Bowen
Aug 17, 2019 4

Definitely had a nice selection of back to school items. Also if you're ready for Halloween Decor they have it out now.

Photo of Buddy Priest Buddy Priest
Aug 15, 2019 4

Love shopping here. Great coupins, and most of the frames and shadow boxes I use are generally BOGO which is awesome. Staff are always very nice too.