This is one of the best organized and cleanest Michael's I've visited. I didn't need customer service so specifically so I can't speak to that, but I thought the cleanliness was worth mentioning. Also, the person who checked me out was really friendly :)
Oct 6, 2019
Well stocked. Long check out at peak times. Friendly staff. Located centrally to other shops.
Sep 1, 2019
Crafters heaven & good sale on yarn and great selections. Neat Halloween items in store too!
Oct 11, 2019
Always find what I need, depending on what I am working on, I like the ideas they have for seasonal decor......
Nov 11, 2019
Lots of craft items. Many holiday items available and on sale. Check on line for a coupon for a discount.
A Google User
Nov 9, 2019
Nice selection of products, but categories are sometimes different to find and there are few associates on the salesfloor to help.
Nov 10, 2019
Great place for yarn, crafts and decorations. Excellent framing department.
Apr 19, 2019
Was looking for a letter board letters organizer and I found this super cool beads organizer that worked perfectly for my letters. You can literally find anything and everything at Michael's. Fits perfectly in my drawer
Apr 11, 2019
I love this store.I can walk around and get in a creative state of mind. The store also has decorative items already design for you.I did catch cashier ringing up 2 items twice. We all need to be watchful everywhere.I would have lost 12 dollars on a 200 dollar order. Busy putting items on counter looked up just in time to catch mistakes.
May 30, 2019
Michaels has more home decor items now which is good. Still can find good sales going on all the time.
King of the Castle Christensen
May 6, 2019
I want to give this place 1 star! However, that is not because of the store or the employees!! It’s because every time my wife goes in, she comes out with WAY more than she needed. Just need some foam for a school project? Leave all the discounted holiday items that she “just can’t pass up”!!So fine!! Take your five stars!! But I am not happy about it!!
Feb 2, 2019
I placed an order online to pick up at the store in Durham. It was the closest store that had a table top easel in stock. I coordinated the pick up with a doctor's appointment at Duke. Otherwise, I wouldn't have driven 90 miles one way.The customer pick up area was designated in a tucked away region with the frame shop Several customers and I waited for an associate to respond to a page. One lady finally left. She said she had been waiting for 15 minutes. Once the associate arrived, he was confused. I gave him my cell phone so he could read the purchase order number. He continued to look for a framed project. I told him the PO was for a table top easel. Oh.I would have given this a 3 star rating, but the cashier made up for a poor "shop online, pick up in store" experience with her enthusiasm, energy, and accuracy while ringing up my other purchases. She found all the coupons on my cell and applied them with efficiency. I received my military discount. I left the store feeling less aggravated.
Jul 29, 2019
Staff is always nice and always have great manners. They keep the store well picked up. Everything is in its place and the sales are always great! Would recommend to everyone!
Aug 17, 2019
Definitely had a nice selection of back to school items. Also if you're ready for Halloween Decor they have it out now.
Aug 15, 2019
Love shopping here. Great coupins, and most of the frames and shadow boxes I use are generally BOGO which is awesome. Staff are always very nice too.