Patrick at the front desk is always helpful and goes above and beyond for customer service. Highly recommend Craig as a massage therapist at ninth st location- always professional and has good balance of communicating with client + allowing you space to relax
Kit Chappell
Oct 11, 2025
5
I came in with very tight shoulders and pain in my neck and shoulders from days of tension. Craig S massages my neck, shoulders and back for 45 min or so. It felt so much better when I left and this morning I was pain-free.
Meg Lea
Oct 11, 2025
4
This was my first time at Massage Envy. Ceara was really amazing, and I would absolutely recommend her.
This review comes with a caveat. The manager (blonde, mid-40s) was honestly rather off-putting. After my session, she pulled me aside before check-out to push for a membership. I repeatedly told her that a membership was not in my budget, and she persisted. All I wanted to do was use my gift card and leave. The non-membership price for a 90-minute session is over $200, and in some ways, it felt like this woman was holding me hostage and aggressively telling me how much it would cost for me to return as a non-member. I don’t like feeling this way after having gotten a massage to destress.
MRS AWhitney
Sep 27, 2025
5
The office staff were welcoming and the environment appeared clean and smelled fresh. Tashana was very professional. The session was very relaxing. She gave me a list of recommendations to include in my skin care regimen. Book Tashana for your next facial!!
Britany Miller
Aug 18, 2025
5
Danny was absolutely amazing! I have had plenty of massages and he was the one person who understood the assignment! He didn’t waste any time with the initial meeting and when he asked about my preference of pressure- I said between firm and deep. He got just right. 10 out of 10. I was so sore from working out when I walked in and I got off the table feeling sooo good!! He was so sweet! The gentleman at the front desk was really kind too. I will be back 😊
courtney alston
Aug 11, 2025
4
I received an amazing massage from Ananda—highly recommend her for your next visit. Patrick at the front desk was warm, friendly, and very knowledgeable about all the great services Massage Envy has to offer.
The only issue I experienced was with the credit transfer process. This appointment was intended to be a birthday credit transfer. When scheduling, both I and the person gifting me the credit were told that the front desk would handle it on the day of my appointment. Unfortunately, I was charged the full amount because we were misinformed about how the process works.
While this doesn’t take away from the excellent service provided by Ananda and Patrick, I do believe Massage Envy as a company should ensure proper training so credit transfer procedures are explained and handled accurately in the future.
**update**
The location manager and staff acted quickly to correct the mistake and make it right. They provided a full refund for the transaction, honored the original credit transfer as intended, and even offered a complimentary massage. I truly appreciate their promptness and commitment to resolving the issue.
Delaney Hammock
Jul 26, 2025
5
Tashana does the best facials. She’s super knowledgeable about the products she’s using and I always leave feeling so refreshed. I try and book Brittany for massages as she is able to pinpoint problem areas and work them out with gentle but firm pressure. Highly recommend both of them!
Emily Kalinda
Jul 1, 2025
5
Part of me really wants to gate keep but Tay is the best! She gave an amazing massage and has gained a regular client! Highly recommend this location on 9th street the staff is awesome !
Brianna Boyd
Jun 20, 2025
5
I recently signed up for the membership here with Krystacha. She was very friendly and helpful with getting me set up. I can't wait to go here for services considering how nice and great the customer service I received was.
Bea Inez
May 28, 2025
5
Had a massage with Craig the other day and it was one of the best massages I’ve ever had. Pressure was perfect and I had zero complaints. Will be scheduling with him in the future!
Karla Theobald
May 23, 2025
5
I have been going to Craig for over a year and he is the only therapist I will see anymore! I have suffered from chronic neck and back pain and he has been able to alleviate some of my major trigger points and reduce my pain significantly! He is very knowledgeable and adjusts each session to my individual needs. Highly recommend!
Darlene Cropper
May 2, 2025
5
Brittany is a gem at Massage Envy on 9th Street in Durham. She gave me the best massage that I ever had from anyone. Brittany has magical hands and I must say that she is the best!
Natalie Mashburn
Apr 25, 2025
3
Norma was very nice and personable. The massage was good but I felt she lingered too long on my head massage and not enough time on my neck, shoulders and back ( I should note that I requested head, neck and torso, no legs). I approved a glute massage and was thankful I did as it really helped with some pain I have been experiencing in my sacroiliac joint. The only other negative was she talked some during the massage and I prefer to zone out. Overall she did a good job.
Susan
Mar 16, 2025
5
We left Durham in July of 2022 and cancelled our membership but I had given 1 credit for a 60 minute massage to my son. He just found the transfer card. I called and spoke to Patrick and he was so awesome. Informative and searched until he located the transfer. Gave me my options and he was so helpful. Call Patrick and let him help you if you want services at this location 😁❤️❤️
Janie Staley
Mar 13, 2025
5
Norma was wonderful. She was gentle & knew just how to put pressure on my fibromyalgia areas & arthritis. She is very skilled and very kind. She understood my pain. Thank you
Mary Kay Leigh
Feb 19, 2025
5
Craig is a consistently great therapist. He always knows what my body needs to feel better and to move better. As a person with Parkinsons i can't imagine not having Craig as part of my care team.
Yolanda Dawson
Feb 14, 2025
5
I had a wonderful experience with Norma! It was my second time ever getting a massage, so I was still a bit nervous. Norma was kind and explained every step of the way. I felt comfortable and the massage was amazing! I have a few spots that are a constant issue, but when it was over..I felt BRAND NEW! Thank you Massage Envy. Thank you Norma.
Dee Lin
Feb 9, 2025
5
Lauren is great! She did a wonderful stretch session and a good massage! She was very attentive and worked my specific problem areas.
Megan Dobson
Feb 9, 2025
5
Had 2 wonderful massages from Norma! Left both appointments feeling so much better. Also received amazing help from Chris in setting up my account and membership. She made it so quick and easy.
Tom Transue
Jan 29, 2025
5
Ray was great! She listened to what I wanted and worked the muscle, joint, and IT band that needed it. And there was still time for some relaxation massage. I’m booked with her again in less than a week.
Jennifer Depew
Jan 21, 2025
5
Craig is amazing, which is probably why he has been my go-to massage therapist for years. He is intuitive and thorough. I always leave feeling substantially better and more relaxed than when I arrived.
Beth Bowling
Jan 14, 2025
5
Massage Envy on 9th Street is my favorite place. Craig S. gives the very best massage, while targeting the painful joints and back issues he knows have. The manager is also very interested in making sure all goes smoothly. You will never have a massage as good as Craig's!
sonya williams
Jan 14, 2025
5
Craig is the BEST!!! After going through a few therapists, he was the one that impressed me most. Always cheerful and professional. I would recommend Craig for your massage therapists!!!
Hayley K
Jan 10, 2025
5
I like this location a lot - I’ve also visited the Chapel Hill location, but prefer 9th street. The staff are friendly and welcoming, and Norma gives a great massage. I always leave feeling relaxed, loose, and looking forward to my next massage.
Amy Dryman
Dec 28, 2024
5
Craig is a wonderful massage therapist. I try to make sure that I book my sessions with him whenever I can. He really listens to the reason for your visit and works on your focus areas.
Caz M
Dec 8, 2024
5
I had a massage with Chiko yesterday and it was amazing. She's very communicative, wanting to make sure you get exactly the relaxation and therapeutic experience you want. I don't have any problem asking a massage therapist to apply more or less pressure, as most of my massages are for pain relief due to exercise and Chiko was fantastic. Already booked my next appointment with her.
Walrus Lady
Dec 5, 2024
5
Norma was an excellent massage therapist. She adhered to my requests and wasn't too rough. I have chronic pain and she was able to loosen a lot of the tension built in my neck. Would highly reccomend her and Massage Envy!
