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JOANN Fabrics and Crafts

4.1

4600 Durham-Chapel Hill Blvd
Durham, NC 27707
Phone: (919) 401-8334
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Hours:

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Price Range
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JOANN Fabrics and Crafts
Mapped location of JOANN Fabrics and Crafts

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4.1
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Photo of rtb rtb9 rtb rtb9
Jun 25, 2024 5

I went to Joann to find a thread to fix a hole in my teenager's favorite t-shirt. The cashier, an elderly woman, was super sweet. She didn't mind initially canceling the order and then re-ringing it, and she gave me her honest opinion on how to best repair the t-shirt.

Photo of Gayla Warrener Gayla Warrener
Feb 12, 2024 3

My son and I drove 40 minutes, one-way, to go to this store because I had a 30% all non sale items and a 40% one item non sale coupons. One of the fabric cuts was two yards knit at $16.99 per yard and the Fabric Cutter Lady marked down one yard because it was not a full yard. She advised the other yard I could still use my 40% coupon on. I went to the Cashier and there was no one behind me in line so there was no excuse for the Cashier to be so impatient. Right from the start the Cashier young woman had an attitude and didn’t want to hear what I explained the Fabric Cutter lady had said. The Cashier young woman forcefully sighed and rolled her eyes and said it was on sale, mistaking the one yard mark down as being on sale after I had just explained the situation to her. She was in no mood to listen and I was in no mood to argue with a young woman who clearly didn’t want to listen. I lost 40% of $16.99, about $6.80, which would have helped pay for the fuel it took me to drive there. This young woman should be removed from the Cashier position and be assigned to restocking so she doesn’t run more customers off. She gets a zero rating and the Fabric Cutter lady, a Five rating, thus I am rating this store only three stars. ⭐️⭐️⭐️

Photo of Rebecca Fensholt Rebecca Fensholt
Nov 26, 2023 5

Every single employee was extraordinarily kind and helpful. It made my whole day brighter. They also had a lovely selection of threads and fabric, as well as great sales.

Photo of Marshall Seligson Marshall Seligson
Oct 27, 2023 5

Destiny is an absolute angel. Incredibly helpful with our larger order and made our days so much brighter. She didn’t complain and had nothing but great service. Please hope Destiny is working when you go to Joanns. Give this woman a raise!

Photo of Melissa Birdsong Melissa Birdsong
Oct 25, 2023 3

closed at 5pm for what reason? at least 12 customers in store trying to rush to get fabric for Halloween costumes and then get to check out. 6 workers that I was able to count so I felt like early closure was not due to being short-staffed. several people frustrated. online hours say “Open until 9pm”. I spent less money because I was rushed. will just go to a michaels and walmart fabric center for the rest of my needs. No one seems to respect maintaining consistent hours anymore? I went in at 4:45 and I was greeted with, “We are closing at 5:00pm” Made me want to turn around- honestly but when I saw all the other customers, I stayed hoping they would at least check us out if we found what we wanted.