A fabulous experience from start to finish. I brought my grandmother's stick pin in, along with many other pieces no longer worn and living in the back of the drawer and had them taken apart and used the jewels to make two beautiful pairs of earrings for my daughter. Both pieces were designed in-house and look gorgeous. The 'jewelry designers and makers' are professional, talented, and will work with you to make what you want. Many thanks to Patrick for the time and talent. Everyone in the store made my multiple visits special. I am so happy that these family pieces will now be passed down and enjoyed and worn in their new, lovely iteration.
Jun 5, 2019
Jewel Smith did an outstanding job with the replacement of a diamond in my wedding band! Katherine provided the documentation for my insurance company since my ring was insured. The replacement was completed in a in a few days. Their entire staff are all excellent! My favorite jewelry designer is Phillip, he has made a multitude of fabulous jewelry pieces, I truly love!
Give Jewel Smith a try for cleaning, jewelry repairs or custom pieces! You will be "wowed" by their service & staff!!
Rhonda M. Lee
Jun 12, 2019
I have had several custom items made at Jewelsmith, mostly remaking family jewelry (all of it very modest). Everyone there listens carefully and works together to make beautiful pieces that reflect my desires and style, and honor my story and that of my family, within my budget. I always appreciate working with these gifted artists.
May 30, 2019
You name it, Jewelsmith can do it — and will make it gorgeous. My now-husband had a special family diamond that he wanted to use for my engagement ring. The staff welcomed the idea, and worked with us to make a beautiful engagement ring, as well as a stunning matching wedding ring for myself and a band for my husband. On the other end of the spectrum, I recently had them do an earring repair for my young daughter. They were just as attentive and helpful, and she is so thrilled that now she can wear her favorite earrings again!
The staff is top notch, and ready to create something beautiful or help fix an old favorite. They’re definitely my go-to for all things jewelry. Couldn’t recommend more highly!
Bill and Mary O'Shea
May 31, 2019
We love supporting locally owned businesses and Jewelsmith did not disappoint! We entrusted my wedding band and engagement ring for resizing. Our consultation included careful sizing and advice about what would be best for the rings. The rings were ready almost a week before they were promised, fit beautifully and shone brighter than they ever had. Jewelsmith has earned our loyalty and recommendation.
Jun 30, 2019
I chose Jewelsmith to make a Compass Ring to commemorate my father. From designing it, choosing the stones, to actually bringing it to being they were brilliant! I would not have wanted anybody else to have created my ring except THEM - they were perfect in every aspect! The quality and design are exquisite. If you want unique and gorgeous jewelry, this is the place to go without question!
Jul 25, 2019
What a wonderful experience. I wanted to have my husband’s wedding band made into a ring for my birthday with a sapphire. I met with Tiffany and she listened to what I wanted and began sketching a ring. Once the form was made, I went in and she showed me a slight change. Then as promised, they had the ring finished before my birthday. It is absolutely stunning and feels just right. I would highly recommend Jewelsmith for any jewelry needs.
Madeline J Serrano
Aug 10, 2019
Earlier today, my husband & returned to Jewelsmith to pick up up a piece of jewelry that the artisans not only repaired but also improved greatly.
We are very grateful that Jewelsmith (such a special establishment replete with greatly talented artisans) is so close to home!
With heartfelt thanks to everyone at Jewelsmith!!
Jul 19, 2019
Another wonderful experience at Jewelsmith. Tiffany and Phil once again were exceptional in working with me to create a special personal necklace for my wife. They are patient listeners to my ideas and came up with several excellent design, gemstone, and metal suggestions that we incorporated into a brilliant unique gift. This is the latest of many magnificent custom designed pieces they have done for us. They and others at Jewelsmith have always been courteous and helpful in providing expert jewelry advice and service over the past 30+ years.
Jul 20, 2019
I have used this company for almost 10 years. Phil does amazing work. I’ve had one custom piece made here as well as had two preowned pieces altered here as well. I can tell you when you get a NO WE CAN’T DO THAT from somewhere else come here and you will get a let’s figure out how to make your imagination become reality. I have had experience with Mary who was so helpful and Megan was very polite and was expeditious in assisting me. Please please please give Jewelsmith an opportunity before you go to a box store or franchise; YOU WILL NOT REGRET IT!
Sep 20, 2019
A co-worker recommended Jewelsmith to me for an appraisal for insurance. Everyone there was great to work with and great customer service! I asked them to add beads to my ring and they were willing to work with me until it fit perfectly. When I put it on it was already a perfect fit though! They had cleaned my ring free of charge during this process and told me ring cleaning is complimentary after working with them. Highly recommend Jewelsmith!
Sep 17, 2019
The customer service, attention to detail, fine craftsmanship, and creativity at Jewelsmith make it a unique gem of Durham!
I had my engagement ring designed here (gorgeous!), a custom band made, and have had jewelry appraised here a number of times. In all encounters, the staff was outstanding- always going the extra mile. I wouldn’t go anywhere else, they are amazing.
Nov 26, 2019
Jewelsmith is simply amazing! Delouis and the other staff at Jewelsmith worked with us over the past 6 months to create custom wedding rings for our upcoming wedding in November 2019. The rings far exceeded our expectations. The level of customer service we received was truly exceptional. Jewelsmith has created several custom pieces for us over the past 20 years, so we did not consider doing business with any other jeweler for our wedding rings. We now live in New Jersey, and we still chose Jewelsmith. When a friend asked us why we were going to Jewelsmith in North Carolina to have our rings made, I responded, “when you see the rings, you will understand why”.
Oct 13, 2019
Our experience here working with Tracy for our engagement & wedding bands was the best! Do yourself a favor - skip the big box stores and come to Jewelsmith. They are approachable experts on design & materials and sincerely care about your satisfaction!
Oct 18, 2019
Tiffany did such a great job helping us design our engagement ring! We are extremely happy with our rings and our experience. Great attention to detail and guiding us through options to our final selections. They even resized the engagement ring on a second visit while we waited.
Nov 24, 2019
I recently had an A+ experience at Jewelsmith creating a unique pendant from a shark’s tooth I found in Mexico. Both Delouis, the designer, and Phillip, the goldsmith, were creative, skilled, and genuinely interested in the project. It was enjoyable working with them and I have a very special piece mounting the tooth in white gold accented by gemstones. Thanks so much, Jewelsmith!