I want to sincerely thank Tracy for her kindness, time, and knowledge! My boyfriend recently purchased a vintage ring and we were looking for someone who could answer our questions and she was excellent! She even took the time to clean our ring for us free of charge which I thought was very kind. We also inquired in regards to resizing our ring and I can say confidently that we will be utilizing JewelSmith for all of our future jewelry service needs! All of the staff are friendly and it’s so incredibly important to support local businesses like this one! Thanks again!
Nov 21, 2022
5 stars is not enough for Jewelsmith!! Where do I even begin!
From the time my friend referred me to Jewelsmith, my experience was unmatched. I had my mother’s old wedding ring and wanted to make a special everyday ring from it. I was so nervous to begin this process but Tracy walked me through every step.
During my consultation, she was so patient in answering my question, offered her expertise of what would look best and assured me she would take great care of my mom’s ring. After a few weeks my wax was ready to review and Tracy text me to stop by. When I arrive I was greeted with the same enthusiasm as before! My mom even came with me this time which was so special. Tracy let her ask all of her questions as we talked through options for how to use the rest of the ring, etc. Jewelsmith is also very good about explaining cost, timeline and providing information about your new piece. This made me feel even more comfortable because as they take time be sure you fully understand each step.
When I returned for my final appointment, I was so excited!!! When Tracy showed me my new ring I almost fell out of the chair. It is exactly what I wanted and I couldn’t be more thankful. Tracy also encouraged me to get insurance for my ring and I thought that was such great advice! I’m already planning my next piece and will be back at Jewelsmith in no time!!
Oct 29, 2022
We’ve bought jewelry of all kinds (everything from wedding bands to bracelets to gifts to special occasion pieces) at Jewelsmith literally for decades. They have a wide range of pieces and prices, and specialize in the intersection of elegant and creative. They have an excellent selection but also are able to work with you on designing and creating unique pieces. And always friendly, helpful, service. Our go-to jeweler in Durham.
Aug 25, 2022
I brought a 1920s aquamarine ring recently purchased on a trip to be resized. Making an appointment online is super easy and when I arrived at the shop I didn’t have to wait at all. The staff is all really nice and helpful. They advised me due to the age and delicate nature of the ring, there might be issues when resizing the band but when I picked the ring up (a week earlier than expected!) everything went perfect. They do great work and I love having this shop in the neighborhood! Also got a chance to take a look around at one point and they have really beautiful pieces of jewelry as well.
Aug 16, 2022
I adore Jewelsmith. I’ve worked with Mary and Tracy and they are both kind, wonderful people. I’m very selective (read: picky beyond extreme), and they hear what I say and ask the right questions, and I love everything they’ve helped me find. If you want a one of a kind jewelry experience with the best of the best people and absolutely no pressure sales, this is the place to go.
Jul 20, 2022
Jewelsmith brings the elegance of old school jewelry into gorgeous, modern-day style. The store is sparkling eye candy. Their appraisal services empowered me through the selling of my vintage jewelry. Their assessments were (excuse the coming pun) - on the money. Additionally, they repaired a century-old ring, bringing it back to life. I was stunned by their restoration work. Jewelsmith sets the standard for excellence. I cannot recommend them more highly.
Jul 2, 2022
I have been a customer of Jewelsmith for over 20 years, and have always received the incredible service and treatment from everyone there. If you are looking for anything jewelry related (custom, repair, evaluation, window shopping, etc.), you should definitely visit. The staff are all amazing, and incredibly talented. Stop reading this review and just go visit them.
Jun 21, 2022
The entire Jewelsmith staff is wonderful, especially Delouis. She takes the time to explain, design, and try on pieces with customers. Moreover, she gives honest feedback, even when it means not making a sale. I have never had such a warm and pressure-free experience in a jewelry store! Jewelsmith is synonymous with quality and artistry.
Jun 16, 2022
Tracey was absolutely amazing! She and her team helped remake a damaged engagement ring in a pinch. They followed my wishes and were incredibly reliable and professional. i would recommend to anyone looking for great service and high quality!
Jun 12, 2022
Jewelsmith is amazing. They fix your jewelry and have amazing custom pieces. Delouis is terrific and helped me find the perfect anniversary gift for my wife as well as fixing a very important family necklace. I felt very comfortable leaving my things with them and trusting them to deliver quality work.
May 31, 2022
After making a jewelry purchase elsewhere, I had doubts and needed to get an honest opinion on the type and quality of gold I had purchased.
I sent an email to Jewelsmith Inc. initially, and got a very quick response detailing how to schedule an appointment for a consultation. Because of the small number of items the consultation was free.
I got an appointment the same day and had the consultation with a staff member named Katherine. The experience at Jewelsmith was really very wonderful. I was able to get the information I needed regarding the piece I had doubts about, and also was able to get a general estimate on a ring I was considering getting repaired (Jewelsmith does repairs as well as sales and many other services!).
All in all, I had a really great experience. I went in with serious doubts about my purchase and got clear, honest answers about it that really helped me leave feeling far better than when I arrived. I also do plan to go back to get the ring repaired, and to get an estimate on a necklace repair. I could not have asked for a better experience. Great people, knowledgeable, and welcoming.
May 24, 2022
Can’t say enough positive things about Jewelsmith. I wanted a fairly unique engagement ring and several stores told me it would not be possible. Mary and Phil helped design the exact ring I wanted, and it was so special to have something one of a kind. They didn’t bat an eye when I said I did not want a diamond (an issue I had faced elsewhere) and were lovely to work with. I’d recommend Jewelsmith to anyone!
May 15, 2022
My mom was an artist of sculptured jewelry and she left behind one very interesting pair of cufflinks with two grandsons. Jewelsmith has a very cool technology to create an exact match and their own in-house artists. They made a second pair for me, and used one of my mother’s old gold chains for the gold. The result was great, and now neither grandson will be disappointed.
Apr 26, 2022
I recently made an appointment at Jewelsmith to get several pieces of jewelry repaired (both gold and sterling silver) and to have a family heirloom ring repaired and appraised. Tiffany was very patient and went over each item with me, explaining the options and costs. While I was there, I saw a couple of pieces of snow leopard druze on sale in the jewelry case. I decided to purchase them and have them made into one of a kind dangle earrings, on silver French hooks. All of my items were ready by the date I was quoted, and the craftsmanship was excellent. I’m thrilled with the results and will certainly return to Jewelsmith for any future repair needs, and also to look for gifts.
Apr 15, 2022
Tiffany was exceptional in the service she provided to create rings for us reflecting our lifetime commitment. She took great care and showed remarkable patience in helping us decide what best reflected our values for our special day. We could not have asked for better care and service. We will definitely be back!
Mar 31, 2022
So got my ring resized here and had a great experience. Staff was thorough in going through would needed to be done and upfront with timing and payments. They texted me when everything was done and got me in that day to pick it up. I would come back again!