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Jewelsmith Inc

4.9

2200 W Main St
Durham, NC 27705
Phone: (919) 286-2990
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Google Reviews

Photo of Bridget Allan Bridget Allan
Mar 31, 2022 5

So got my ring resized here and had a great experience. Staff was thorough in going through would needed to be done and upfront with timing and payments. They texted me when everything was done and got me in that day to pick it up. I would come back again!

Photo of Sue Reynolds Sue Reynolds
Nov 5, 2021 5

The best!!! They create the most gorgeous, unique, interesting jewelry! Not only is their work beautiful, but it’s so much fun to work with them.

Photo of George Linney III George Linney III
Jan 19, 2022 5

We have been shopping at Jewelsmith since engagement in 2001. One of my favorite Durham businesses run by a powerhouse of DRM women. 💎

Photo of Jaime DuPree Jaime DuPree
Mar 5, 2022 5

Not only is their work unparalleled (this is my fourth experience with jewelsmith), the staff is warm and knowledgeable. I trust them completely with my most sentimental and treasured items. You won’t find a better place for jewelry needs.

Photo of Kat B Kat B
Nov 3, 2021 5

I have followed Jewelsmith for years, the artistry and craftsmanship of their jewelry is the best in the Triangle. When I wanted a ring to commemorate my achievement, I knew exactly where to go. I already had the stone and took it and the idea in my head and worked with Tracy Hayes (loveliest person ever!) and the entire team (absolutely brilliant!) to execute my vision. I never felt out of place, or dumb for not knowing specific terminology, and never felt pressure to do anything other than exactly what I was after. Just to be sure they got it right, they had me come back and look at a mold prior to full execution. Even the wax mold was amazing! The execution of this ring is more than I could've envisioned or asked for and I can't thank Jewelsmith enough. If you're looking for unique and something that will last more than a lifetime, look no further.

Photo of Chuck Geddie Chuck Geddie
Mar 8, 2022 5

I would HIGHLY recommend anyone shopping for engagement rings to come here. My fiancée and I worked with Mary and she was so helpful with explaining the details of diamonds and settings, and even showing us where we could save money. I went to a bunch of places all over the triangle and none of my experiences elsewhere were as positive as it was here.

Photo of Raymond Handy Raymond Handy
Jan 16, 2021 5

You will not find better people, customer service or craftsmanship they take pride in their work....I have had 2 pieces custom made and just love them

Photo of Leah King Leah King
Jan 22, 2021 5

Jewelsmith has been around for many many years and never disappoints. Christina is a pleasure to work with, very patient & great with ideas. Also, the other staff is very helpful and friendly! Whether you’re looking for something in one of their cases or to customize your own personal designs, they will help make you a spectacular piece of jewelry that you will love!

Photo of Barbara Barbara
Jan 3, 2021 5

On a whim, I asked Jewelsmith to create new pieces from family rings that did not match my taste. Working with their team each step of the way, the finished jewelry literally took my breath away. I could not believe that they were the same stones. My vintage jewelry is now being enjoyed instead of sitting in the safety deposit box. THANK YOU to everyone at Jewelsmith for your craftsmanship.

Photo of Steve Hill Steve Hill
Dec 19, 2020 5

Superb service. Exceptional artistry. I have been a loyal customer for years.

Photo of Ashley Hirt Ashley Hirt
Nov 20, 2020 5

Mary helped design a custom wedding band in a magnolia leaf design. It looks gorgeous with my vintage wedding ring I inherited from my Mimi. A little bit of something old and something new that is completely unique to me. :)

Photo of John Hampton John Hampton
Nov 2, 2020 5

Beautiful, original work. Designers and workers in fine metals and precious stones collaborate to produce pieces you might see at the better stores in NYC, LA, ATLANTA, and DC. Highly recommended. Make an appointment for personal service.

Photo of Jeffrey Goff Jeffrey Goff
Nov 5, 2020 5

The whole team and experience is top notch! Highly recommend them. Mary helped my fiancé and I create a beautiful engagement ring with family diamonds. We will be returning to purchase a wedding ring I’m sure our children will fight over. Our entire family loves them immensely.

Photo of Kylie P Kylie P
Apr 9, 2019 5

We designed my engagement ring with Mary at Jewelsmith. She was able to take heirloom jewelry we already had and work with us and our budget to create something new from something old. My ring is honestly a dream, and it’s all because she took my vision and what we had to work with and just made it come to life. She met with us at least three different times to be sure we got exactly what we wanted. I’m so grateful!

Photo of Mary Mattiacci Mary Mattiacci
Sep 20, 2020 5

DeLouis helped us design our wedding rings and they are absolutely perfect!! Highly recommend them. Everyone was friendly and professional, good Covid precautions too.

Photo of Erin MacDonald Erin MacDonald
Jul 16, 2020 5

Couldn't more highly recommend-love the work you did on my grandmother's ring. Thank you so much!

Photo of joshhdgsn7 joshhdgsn7
Jul 16, 2020 5

Only had a setting tightened but Mary was extremely helpful and informative. I will definitely come back for my jewelry needs.

Photo of Monteze Snyder Monteze Snyder
Jul 14, 2020 5

What a jewel is Jewelsmith! I took several items in for substantial redesign And incorporation into something new just before COVID-19 hit us. During my return visit to discuss the projects, the protocols for protecting the health of the clients and of the Jewelsmith staff were impeccable. I wish I encountered such safety in other venues as I am one who medically requires that. The courtesy of staff was outstanding. And the projects they did for me were more than I dreamed of- superb design and craft as always. So lovely to have a good experience and beautiful jewelry, especially in times like these! The designer was DeLouis Wilson, and she was well-supported by the gracious and expert tens of Jewelsmith.

Photo of Ellen Leidig Ellen Leidig
Jul 8, 2020 5

Jewelsmith helped me with multiple jewelry repairs, ring re-sizing, and other work I’ve needed done for some time - the entire staff was kind, courteous, helpful, and extremely careful with cleanliness/safety! Thank you so much!

Photo of Jonathan McCoy Jonathan McCoy
Jun 20, 2020 5

Wonderful service! Phenomenal experience. Mary worked with me to turn the photo of the ring concept my wife wanted into a beautiful reality. Highly recommend their design approach, service, and their work.

Photo of Mark Easley Mark Easley
May 8, 2020 5

I am fortunate to have Jewelsmith in town. On my out of town and out of country travel, I have seen many fine original bracelets, pendants, earrings and rings, but only rarely make purchases. My hesitation lies in large part to the wonderful collection of unique jewelry, all hand crafted, right here in Durham. Jewelsmith's existing pieces are unparalleled, making finding the perfect gift easy. However, if a custom piece is favored, the team of expert goldsmiths and gemologists are outstanding in designing and delivering exactly what you have in mind. Moreover, the Jewelsmith team provides thoughtful and personalized service, including attention to resizing or repairs. Even if you are not in Durham or the Triangle, take a close look at Jewelsmith's website and plan to travel to Durham - you won't be disappointed.

Photo of Joce T Joce T
Oct 11, 2017 5

Excellent staff. My partner and I could not be more thrilled about our custom made engagement rings. Mary at Jewelsmith has been with us every step of the way and helped us design rings that reflect our aesthetics, values, and budget. I recommend this "gem" of a local business to everyone.

Photo of Susan M Susan M
Feb 13, 2020 5

Brought my engagement ring in because the prongs on the main stone had broken and the jeweler I used previously had closed. After talking with the staff about repair options I decided to reset JUST the center stone portion using a bezel setting. Just picked it up and it looks amazing! They replaced just the center portion of the ring, which was important to me, because the (custom) anniversary and wedding rings still sit perfectly and look like it always was this way. Very happy with the results!

Photo of Catherine Lunger Catherine Lunger
Jan 18, 2020 5

I've had two excellent experiences at Jewelsmith. One to have my husband's ring resized and the other to have a custom piece made for a gift. Tiffany was great to work with and made the process so easy while staying in budget. I can't wait to return to design something for myself.

Photo of Thermos GodOfSoup Thermos GodOfSoup
Dec 19, 2019 5

Jewelsmith are the best! I gave them a custom order for my Wife’s 20th Anniversary present and they did not disappoint; exquisite craftsmanship and my Wife could not be happier with her one-of-a-kind earrings. Thanks to everyone at Jewelsmith who helped me with my order and brought my concept design to life.

Photo of Holli McLamb Holli McLamb
Dec 7, 2019 5

I dropped off some earrings and a ring to be fixed. Rhey were very professional and the jewelry looks amazing. I appreciate that there jewelers are on site and can give estimates when you drop it off.

Photo of Wendy Baker Wendy Baker
Dec 17, 2019 5

Beautiful, unique jewelry and the people who work there are consistently nice and friendly. They are always glad to help with anything I need. I have been going there for 20+ years and always have a great experience.

Photo of Claire Moritz Claire Moritz
Nov 24, 2019 5

I recently had an A+ experience at Jewelsmith creating a unique pendant from a shark’s tooth I found in Mexico. Both Delouis, the designer, and Phillip, the goldsmith, were creative, skilled, and genuinely interested in the project. It was enjoyable working with them and I have a very special piece mounting the tooth in white gold accented by gemstones. Thanks so much, Jewelsmith!

Photo of kirk baker kirk baker
Oct 18, 2019 5

Tiffany did such a great job helping us design our engagement ring! We are extremely happy with our rings and our experience. Great attention to detail and guiding us through options to our final selections. They even resized the engagement ring on a second visit while we waited.

Photo of Chris Flaherty Chris Flaherty
Oct 13, 2019 5

Our experience here working with Tracy for our engagement & wedding bands was the best! Do yourself a favor - skip the big box stores and come to Jewelsmith. They are approachable experts on design & materials and sincerely care about your satisfaction!

Photo of Johnnie Lee Johnnie Lee
Nov 26, 2019 5

Jewelsmith is simply amazing! Delouis and the other staff at Jewelsmith worked with us over the past 6 months to create custom wedding rings for our upcoming wedding in November 2019. The rings far exceeded our expectations. The level of customer service we received was truly exceptional. Jewelsmith has created several custom pieces for us over the past 20 years, so we did not consider doing business with any other jeweler for our wedding rings. We now live in New Jersey, and we still chose Jewelsmith. When a friend asked us why we were going to Jewelsmith in North Carolina to have our rings made, I responded, “when you see the rings, you will understand why”.

Photo of Marci Lew Marci Lew
Sep 17, 2019 5

The customer service, attention to detail, fine craftsmanship, and creativity at Jewelsmith make it a unique gem of Durham! I had my engagement ring designed here (gorgeous!), a custom band made, and have had jewelry appraised here a number of times. In all encounters, the staff was outstanding- always going the extra mile. I wouldn’t go anywhere else, they are amazing.

Photo of Irving Sheppard Irving Sheppard
Jul 20, 2019 5

I have used this company for almost 10 years. Phil does amazing work. I’ve had one custom piece made here as well as had two preowned pieces altered here as well. I can tell you when you get a NO WE CAN’T DO THAT from somewhere else come here and you will get a let’s figure out how to make your imagination become reality. I have had experience with Mary who was so helpful and Megan was very polite and was expeditious in assisting me. Please please please give Jewelsmith an opportunity before you go to a box store or franchise; YOU WILL NOT REGRET IT!

Photo of Scott Shore Scott Shore
Jul 19, 2019 5

Another wonderful experience at Jewelsmith. Tiffany and Phil once again were exceptional in working with me to create a special personal necklace for my wife. They are patient listeners to my ideas and came up with several excellent design, gemstone, and metal suggestions that we incorporated into a brilliant unique gift. This is the latest of many magnificent custom designed pieces they have done for us. They and others at Jewelsmith have always been courteous and helpful in providing expert jewelry advice and service over the past 30+ years.

Photo of Nicolena D Nicolena D
Sep 20, 2019 5

A co-worker recommended Jewelsmith to me for an appraisal for insurance. Everyone there was great to work with and great customer service! I asked them to add beads to my ring and they were willing to work with me until it fit perfectly. When I put it on it was already a perfect fit though! They had cleaned my ring free of charge during this process and told me ring cleaning is complimentary after working with them. Highly recommend Jewelsmith!

Photo of Madeline J Serrano Madeline J Serrano
Aug 10, 2019 5

Earlier today, my husband & returned to Jewelsmith to pick up up a piece of jewelry that the artisans not only repaired but also improved greatly. We are very grateful that Jewelsmith (such a special establishment replete with greatly talented artisans) is so close to home! With heartfelt thanks to everyone at Jewelsmith!!

Photo of Heather Paradis Heather Paradis
Jul 25, 2019 5

What a wonderful experience. I wanted to have my husband’s wedding band made into a ring for my birthday with a sapphire. I met with Tiffany and she listened to what I wanted and began sketching a ring. Once the form was made, I went in and she showed me a slight change. Then as promised, they had the ring finished before my birthday. It is absolutely stunning and feels just right. I would highly recommend Jewelsmith for any jewelry needs.

Photo of kim edwards kim edwards
Jun 30, 2019 5

I chose Jewelsmith to make a Compass Ring to commemorate my father. From designing it, choosing the stones, to actually bringing it to being they were brilliant! I would not have wanted anybody else to have created my ring except THEM - they were perfect in every aspect! The quality and design are exquisite. If you want unique and gorgeous jewelry, this is the place to go without question!

Photo of Bill and Mary O'Shea Bill and Mary O'Shea
May 31, 2019 5

We love supporting locally owned businesses and Jewelsmith did not disappoint! We entrusted my wedding band and engagement ring for resizing. Our consultation included careful sizing and advice about what would be best for the rings. The rings were ready almost a week before they were promised, fit beautifully and shone brighter than they ever had. Jewelsmith has earned our loyalty and recommendation.

Photo of Susan Holley Susan Holley
May 30, 2019 5

You name it, Jewelsmith can do it — and will make it gorgeous. My now-husband had a special family diamond that he wanted to use for my engagement ring. The staff welcomed the idea, and worked with us to make a beautiful engagement ring, as well as a stunning matching wedding ring for myself and a band for my husband. On the other end of the spectrum, I recently had them do an earring repair for my young daughter. They were just as attentive and helpful, and she is so thrilled that now she can wear her favorite earrings again! The staff is top notch, and ready to create something beautiful or help fix an old favorite. They’re definitely my go-to for all things jewelry. Couldn’t recommend more highly!

Photo of Rhonda M. Lee Rhonda M. Lee
Jun 12, 2019 5

I have had several custom items made at Jewelsmith, mostly remaking family jewelry (all of it very modest). Everyone there listens carefully and works together to make beautiful pieces that reflect my desires and style, and honor my story and that of my family, within my budget. I always appreciate working with these gifted artists.

Photo of Lori Eberhardt Lori Eberhardt
Jun 5, 2019 5

Jewel Smith did an outstanding job with the replacement of a diamond in my wedding band! Katherine provided the documentation for my insurance company since my ring was insured. The replacement was completed in a in a few days. Their entire staff are all excellent! My favorite jewelry designer is Phillip, he has made a multitude of fabulous jewelry pieces, I truly love! Give Jewel Smith a try for cleaning, jewelry repairs or custom pieces! You will be "wowed" by their service & staff!!

Photo of Meg Solera Meg Solera
May 28, 2019 5

A fabulous experience from start to finish. I brought my grandmother's stick pin in, along with many other pieces no longer worn and living in the back of the drawer and had them taken apart and used the jewels to make two beautiful pairs of earrings for my daughter. Both pieces were designed in-house and look gorgeous. The 'jewelry designers and makers' are professional, talented, and will work with you to make what you want. Many thanks to Patrick for the time and talent. Everyone in the store made my multiple visits special. I am so happy that these family pieces will now be passed down and enjoyed and worn in their new, lovely iteration.

Photo of Stephanie Schuette Stephanie Schuette
May 24, 2022 5

Can’t say enough positive things about Jewelsmith. I wanted a fairly unique engagement ring and several stores told me it would not be possible. Mary and Phil helped design the exact ring I wanted, and it was so special to have something one of a kind. They didn’t bat an eye when I said I did not want a diamond (an issue I had faced elsewhere) and were lovely to work with. I’d recommend Jewelsmith to anyone!

Photo of Paul Chichester Paul Chichester
May 31, 2022 5

After making a jewelry purchase elsewhere, I had doubts and needed to get an honest opinion on the type and quality of gold I had purchased. I sent an email to Jewelsmith Inc. initially, and got a very quick response detailing how to schedule an appointment for a consultation. Because of the small number of items the consultation was free. I got an appointment the same day and had the consultation with a staff member named Katherine. The experience at Jewelsmith was really very wonderful. I was able to get the information I needed regarding the piece I had doubts about, and also was able to get a general estimate on a ring I was considering getting repaired (Jewelsmith does repairs as well as sales and many other services!). All in all, I had a really great experience. I went in with serious doubts about my purchase and got clear, honest answers about it that really helped me leave feeling far better than when I arrived. I also do plan to go back to get the ring repaired, and to get an estimate on a necklace repair. I could not have asked for a better experience. Great people, knowledgeable, and welcoming.

Photo of Michelle Long Michelle Long
Apr 26, 2022 5

I recently made an appointment at Jewelsmith to get several pieces of jewelry repaired (both gold and sterling silver) and to have a family heirloom ring repaired and appraised. Tiffany was very patient and went over each item with me, explaining the options and costs. While I was there, I saw a couple of pieces of snow leopard druze on sale in the jewelry case. I decided to purchase them and have them made into one of a kind dangle earrings, on silver French hooks. All of my items were ready by the date I was quoted, and the craftsmanship was excellent. I’m thrilled with the results and will certainly return to Jewelsmith for any future repair needs, and also to look for gifts.

Photo of Martha Davidson Martha Davidson
Apr 15, 2022 5

Tiffany was exceptional in the service she provided to create rings for us reflecting our lifetime commitment. She took great care and showed remarkable patience in helping us decide what best reflected our values for our special day. We could not have asked for better care and service. We will definitely be back!

Photo of Melissa McCullough Melissa McCullough
May 15, 2022 5

My mom was an artist of sculptured jewelry and she left behind one very interesting pair of cufflinks with two grandsons. Jewelsmith has a very cool technology to create an exact match and their own in-house artists. They made a second pair for me, and used one of my mother’s old gold chains for the gold. The result was great, and now neither grandson will be disappointed.

Photo of Jennifer Jacobs Jennifer Jacobs
Jun 16, 2022 5

Tracey was absolutely amazing! She and her team helped remake a damaged engagement ring in a pinch. They followed my wishes and were incredibly reliable and professional. i would recommend to anyone looking for great service and high quality!

Photo of Maria Bobroff Maria Bobroff
Jun 21, 2022 5

The entire Jewelsmith staff is wonderful, especially Delouis. She takes the time to explain, design, and try on pieces with customers. Moreover, she gives honest feedback, even when it means not making a sale. I have never had such a warm and pressure-free experience in a jewelry store! Jewelsmith is synonymous with quality and artistry.

Photo of Todd O'Buckley Todd O'Buckley
Jul 2, 2022 5

I have been a customer of Jewelsmith for over 20 years, and have always received the incredible service and treatment from everyone there. If you are looking for anything jewelry related (custom, repair, evaluation, window shopping, etc.), you should definitely visit. The staff are all amazing, and incredibly talented. Stop reading this review and just go visit them.

Photo of Heather Louisa Heather Louisa
Jul 20, 2022 5

Jewelsmith brings the elegance of old school jewelry into gorgeous, modern-day style. The store is sparkling eye candy. Their appraisal services empowered me through the selling of my vintage jewelry. Their assessments were (excuse the coming pun) - on the money. Additionally, they repaired a century-old ring, bringing it back to life. I was stunned by their restoration work. Jewelsmith sets the standard for excellence. I cannot recommend them more highly.

Photo of Cheryl Gaffney Cheryl Gaffney
Aug 16, 2022 5

I adore Jewelsmith. I’ve worked with Mary and Tracy and they are both kind, wonderful people. I’m very selective (read: picky beyond extreme), and they hear what I say and ask the right questions, and I love everything they’ve helped me find. If you want a one of a kind jewelry experience with the best of the best people and absolutely no pressure sales, this is the place to go.

Photo of Rebecca Cadden Rebecca Cadden
Aug 25, 2022 5

I brought a 1920s aquamarine ring recently purchased on a trip to be resized. Making an appointment online is super easy and when I arrived at the shop I didn’t have to wait at all. The staff is all really nice and helpful. They advised me due to the age and delicate nature of the ring, there might be issues when resizing the band but when I picked the ring up (a week earlier than expected!) everything went perfect. They do great work and I love having this shop in the neighborhood! Also got a chance to take a look around at one point and they have really beautiful pieces of jewelry as well.