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Hyatt Place Durham/ Southpoint

4.4

7840 NC-751
Durham, NC 27713
Phone: (919) 688-7800
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Google Reviews

Photo of Josh Tysz Josh Tysz
Feb 6, 2020 5

The staff here is outstanding!!! We feel so welcome every time we stay! Great location nice clean rooms and very friendly people who work here!!!

Photo of Sandra Griffin Sandra Griffin
Jan 23, 2020 5

Very clean,huge rooms,great staff,wonderful free breakfast and a lot of extras.

Photo of tinesha matthews tinesha matthews
Jan 11, 2020 5

Comfy bed, great location and great breakfast. Staff was great. No complaints at all.

Photo of Kirk Rogers Kirk Rogers
Dec 10, 2019 5

Super Target with CVS, just what I needed. Looking for "XLEAR" nasal spray. Found it quickly. Staying at Hyatt Place. This is just a few blocks away, walked it (.3 miles) in just a few minutes.

Photo of Husaini Syed Husaini Syed
Dec 10, 2019 5

Clean comfortable facility. Friendly staff, good location off the highway. Good dining options close by.Breakfast was better than most places and free!

Photo of Thomas Huettl Thomas Huettl
Nov 30, 2019 5

Clean, comfortable. No complaints. Very unique pool.

Photo of Jennifer Prochaska Jennifer Prochaska
Dec 2, 2019 5

Great location. Close to restaurants, grocery store and shopping. Love their breakfast. Something for every taste. Free newspaper in the morning! Fresh apples available all the time and the flavored water is a nice touch. Rooms are very spacious and quiet. Very clean as well

Photo of Stephen Colangelo Stephen Colangelo
Jul 18, 2019 5

Great stay. Super convenient to I-40. Complimentary breakfast was good, room was nice, all staff was pleasant.

Photo of Anita Daniels Anita Daniels
Oct 15, 2019 5

It was a great location for training. Hotel staff was very gracious & accommodating.

Photo of Dee May Dee May
Aug 3, 2019 5

The staff was extremely friendly and helpful, especially Latisha. The facility was very clean. We were able to experience everything from the breakfast, to the gym, to the pool. I would definitely recommend staying here.

Photo of Angela Thompson Angela Thompson
Sep 4, 2019 5

Everything was amazing... From the customer service, room, pool and breakfast, everything was amazing. My husband and I love the Hyatt Place. Our employees were very impressed with everything, especially with the breakfast! Will see you again soon.

Photo of Jojo stuart Jojo stuart
Jul 2, 2019 5

Beautiful hotel, shout out to Mario at the front counter for the amazing customer service. Highly recommend this hotel.

Photo of Jennifer Wilson Jennifer Wilson
Jul 2, 2019 4

A lot of maintenance issues in the room. Great breakfast and attentive staff.

Photo of Just Breathe Relax Just Breathe Relax
Jun 9, 2019 5

Very friendly staff and clean modern rooms.

Photo of Ronda K. Allen Ronda K. Allen
Mar 23, 2019 5

I adore this hotel. It is so conveniently located to restaurants and shopping. Outside the hotel door is Bonefish Grill & a very nice burger restaurant. There is also a coffee shop. Less than a mile down the street is Target and 5 minutes away is Southpoint Mall which is quite large and has everything! The hotel has a restaurant onsite and our room was spacious. Staff was very friendly and accommodating.

Photo of Marta Philippe Marta Philippe
May 31, 2019 5

Very nice hotel near a shopping center and restaurants. Great pool area, large rooms.

Photo of Gwen Davies Gwen Davies
Mar 31, 2019 5

Wonderful place to stay. Awesome staff on hand. Cleanliness of rooms was A+. Very good breakfast😋. Beautiful surroundings were all around the area. Lots of restaurants are near this place as well.💯😃👍

Photo of Janis Brown Janis Brown
Feb 27, 2022 4

Nice hotel, very clean and if you have any issues, the staff is very accommodating. Also, so convenient to everything! Food, the mall, Target, just so many options.

Photo of Katshot Katshot
Feb 22, 2022 4

Slightly above average but it's really a low bar in that area. Rooms are clean and comfortable. Service at the front desk was friendly and competent. The bar is worthless and the only food is a decent continental breakfast.

Photo of jonathan shin jonathan shin
Mar 23, 2022 5

The experience was excellent throughout my family's stay this past weekend but the staff went above and beyond expectations after I lost my driver's license. I called the hotel from Philadelphia and the staff searched the room again and contacted me promptly after doing so. Bad news is that they did not find it but good news is that it was in a pair of shorts in my luggage. Kudos to Hyatt!

Photo of Karen Helfrich Karen Helfrich
Oct 25, 2021 5

I have stayed here several times over the past few years for a series of trainings. I now think of this hotel as my home away from home. The hotel staff are just wonderful. They are friendly, caring, and welcoming. They always take excellent care of us. They seem to like us and each other. The vibe is lovely. The hotel is very clean and they are always helpful with whatever we need. I just love coming here.

Photo of Damien Neville Damien Neville
Jan 23, 2021 5

One of my favorite hotel chains and this is my favorite hotel when staying in the area. Customer service is always great. While the pandemic has changed the in hotel dining options, there are several restaurants within walking distance.

Photo of Carolyn White Carolyn White
Feb 3, 2021 5

Ava at the front desk provided exceptional customer service (graciously making me a complimentary fresh brewed cup of coffee when I had missed the free breakfast..and an apple later after my visit to their clean and well stocked fitness room). Both Ava and the Asst GM later saved the day when I realized mid flight that I had left my IPad in the room! It was expediently returned to me and I couldn’t be more appreciative!

Photo of Harold James Harold James
Aug 31, 2020 4

I Had A Great Stay...

Photo of Melz Melz
Oct 21, 2020 5

We stay at this location every time we come to Durham! Great location, ALWAYS EXTREMELY CLEAN, Every employee we have had the pleasure of interacting with has been so warm and inviting going above and beyond to make our stay wonderful!!!!

Photo of Jason Miller Jason Miller
Sep 14, 2020 5

Very clean for this unfortunate time we all are enduring!!

Photo of Betsy Devlin Versluis Betsy Devlin Versluis
Sep 19, 2020 5

Randa is amazing, she helped me with getting a feather free room bc im allergic to feathers! She also recommended where to eat! Great customer service!!!!

Photo of Suzanne Wilder Suzanne Wilder
Sep 20, 2020 5

The Hyatt Place was fantastically clean and we felt extremely safe. We also enjoyed relaxing by the pool and the continental breakfast

Photo of Chris Arena Chris Arena
Aug 23, 2020 5

Jamal is awesome. Great staff, great hotel, great value.

Photo of Connie Hanson Connie Hanson
Aug 5, 2020 4

The staff was outstanding. There is a clear disconnect about the shuttle service, no one seemed to know if it was running due to Covid or not. In the end, we got a shuttle to Duke, so it worked out. The room was nice, but could be stepped up a little bit. There was a mold on the bottom of the shower curtain, and the vent in the bathroom needed to be cleaned. The bathroom door is a smoked glass that slides and did not lock. Not a fan. We were able to get a microwave in our room, so overall it was a good stay. Would we stay again? Yes. Absolutely. PS the outside pool is AWESOME! But please clean the vents.....clean air is so important.

Photo of Shannon mcneill Shannon mcneill
Jul 14, 2020 5

My mom and I stayed here just for one night and we were very pleased with our experience but more pleased with the receptionist Jamal! He was absolutely amazing and accommodating. We were so pleased that we booked another night and when we came back for the second night we were so happy to see him again! I wish I could give a rating just on him. He literally why we came back!

Photo of Robino Lovick Robino Lovick
Jul 17, 2020 5

Very nice hotel! It's a part of the new development in the area and is a wonderful fit. I spent a few nights here and loved the experience. I was able to visit the pool with my kids and visited the bar later in the afternoon for a wind down drink. I will surely be staying again when in the area and recommend this anyone stopping in the area for a night or two. Be sure to speak with Jamal at the front desk. He is a wealth of knowledge and talent!

Photo of william salvaggio william salvaggio
Jun 28, 2020 5

I had an outstanding visit. When I arrived Rhenda Wilson was on duty and her professionalism great attitude caring spirit and awesome cooking made my stay amazing. Thanks Rhenda ⭐⭐⭐⭐⭐

Photo of Kyle Montero Kyle Montero
May 22, 2020 5

Great facility and great staff. Dona was more than willing to help with anything we needed.

Photo of Troy Sumner Troy Sumner
Apr 27, 2022 5

Very nice place to stay. Great rooms for a good price. They were even nice enough to let us check in early because we had driven so far and had a need for sleep badly. Super nice staff and clean rooms. Breakfast was very good also. I highly recommend this place if you are in the area.

Photo of Paul Cordell Paul Cordell
May 30, 2022 4

Front desk personnel are sketchy. Some are great and some are just meh. The girl I talked to in the phone was not wanting to help me. The girl that checked me in was GREAT. Wish I had gotten her name. While there I took notice of the front desk staff and their interactions. They act as though they want to be helpful but, if someone answers the question of "Can I help you?" with needing something, the attitude would change. Phone in room did not work. And television channels are the worst of any hotel I have stayed in 18 years! All in all, I would try them again. Breakfast was not bad at all. No microwaves in rooms. I was a bit surprised but not a deal breaker. It could be better but, was not a bad experience for me. Looking forward to another stay in a few months. Yes. Going to go back and see how things are

Photo of April Lewis April Lewis
Apr 18, 2022 5

I’ve always had a very positive experience at this hotel. Hotel staff is always kind and courteous. Tonight the front desk employee waited patiently as I picked out a snack. The rooms are clean and nice. I’ll definitely be back.

Photo of Glorija Glorija
Jun 20, 2022 5

Overall an excellent stay; spacious and wide rooms, comfortable beds and pillows, very clean and comfortable. An AMAZING pool and attentive service all make for a great experience. The only thing lacking was breakfast options and placement of a toaster in a corner that continually got packed with people. That ought to be spaced better with a few more food options and this place would easily be a 5-star option for the price segment. We'll be back just for the pool!

Photo of Jordi Cera Jordi Cera
Jun 14, 2022 5

Loved everything about this hotel. Staff was amazing, pool was so nice, close to so many sights and great food options. Would highly recommend and stay here again.

Photo of Gretchen Caldwell Gretchen Caldwell
Aug 13, 2022 5

Room was clean, great view, comfortable bed/pillows, great shower pressure. Room was ready about 2hrs before our check in. Pet friendly, and lovely place to walk dogs. Tobacco trail nearby as well. Would definitely stay here again!