Home2 Suites by Hilton Durham Chapel Hill

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Phone: (919) 680-9000

Directions 4.3

Home2 Suites by Hilton Durham/Chapel Hill is conveniently located to Duke University, 15-501, and shopping and dining options. The 103-room hotel, complete with extended stay suites, offers a 300-square-foot meeting room, business center, and outdoor pool. Guests can take advantage of Home2 Suites pet-friendly policy, Spin2Cycle fitness and laundry facility, and spacious common area, which features contemporary décor and lots of natural light.

Boardroom

Occupancy: 14 - 14
Area: 300 square feet
Maximum Occupancy: 14
Height: 12 feet

Configuration	Occupancy	Area
Boardroom	14	300 sq ft

Google Rating

4.3

Summer Morgan 4 months ago

My family and I have stayed at hundreds of Hilton properties all over the country.
This by far is one of the worst properties I've ever stayed at.
There are practically zero staff around. The hallways and elevators are super hot and the hallways also wreak of cannabis. My room failed to maintain a comfortable level of temperature. When I cantacted guest services about it, I was told it's because the sensor on the thermostat isn't sensing movement and the thermostat shuts the system off and there's nothing they can do about that....Seriously. I've come in and out for three days to a warm room... that NEVER got cool. My son is staying 3 rooms down and there is no issues with his AC going off due to "non movement" . I do believe the thermostat is broken or may need some attention as it's CLEARLY not functioning properly if it shuts completely off within 1 minute even if I'm moving around. The staff is obviously poorly trained in customer service as I've also overheard, during my stay, other customers being poorly treated and argued with. On to the miserable excuse for breakfast, the coffee is like swamp water and the available options are miniscule and sub par. Inedible comes to mind. For the cost of the rooms, (I spent almost $500.00 for 3 nights) I expect at least a decent cup of coffee, friendly, helpful staff and a comfortable room. The location was good, the room was of good size and the bed was comfortable earning them the 2 stars I gave. I will not choose to stay here again due to poor customer service and the below Hilton's standards in amenities.
R Love 5 months ago

Stayed at Home2 Suites from May 27–31, 2026, and unfortunately the housekeeping service was one of the worst hotel experiences I've had.

When we checked in on Wednesday, the room appeared clean. However, despite a sign in the bathroom stating that housekeeping would service rooms every other day, our room was never cleaned during our entire stay.

By Friday, we had completely run out of toilet paper and Kleenex and I had to send to the front desk to request more. On Saturday night, we discovered the shower gel dispenser was empty and had to use shampoo to shower. Meanwhile, trash accumulated throughout the stay and was overflowing by the time we checked out.

Before anyone asks why we didn't request housekeeping, I've never stayed in a multi-night hotel stay where basic service had to be specifically requested. At a minimum, I would expect trash removal, replenishment of toiletries and towels, and a quick room check. None of that happened.

What makes this even more frustrating is that we spent Saturday night at the hospital due to a family emergency and did not return until after 3:00 a.m. Sunday morning. The room sat empty for most of the day, yet still received no service.

To be fair, the breakfast area was excellent every day—clean, organized, and consistently well-stocked. The breakfast staff deserves recognition. The location of the hotel is great. It is surrounded by a variety of restaurants and shops.

The biggest disappointment was the lack of management response. No manager was available at checkout to discuss our concerns, and no effort was made to address or compensate us for the lack of housekeeping service. After I rated my stay a 2 out of 5 in a Hilton text survey, the front desk called to ask what was wrong—but by then we were already checking out.

My questions are simple: Is this now standard procedure at Home2 Suites? If not, how does the hotel plan to make this right for guests who pay for services that are never provided?

Very disappointing experience, especially from a Hilton-branded property.
Wendy Dykema 3 months ago

Room was 77 degrees and muggy when we arrived. Desk person was able to turn off wall thermostat and switch to wall unit which by 0730 it got to 71. It's goal is 68 so we're still rooting for it. Also impressed desk lady knew the work around. Sheets and comforter smelled like someone left them in the wash a day, forgot, then put them in the dryer. So gross, so we took off as many layers as possible to get some sleep. Office chair in room was broken. Breakfast was, well, see pictures and video. The final nail in the coffin: we're checking out early.
Robert B 2 months ago

No complaints at all. Our five night three person stay in a roomy and comfortable one bedroom suite was great. Interactions with front desk, cleaning staff and outside maintenance were all positive and pleasant. Breakfast was good and adequately stocked. Bowl of complimentary mints in lobby and the water was appreciated. The one concern (a hallway odor) I brought to the attention of the hotel during the stay was sufficiently addressed.
Matt Davis a month ago

My wife has been going through treatments at Duke for the last several months and we have stayed here multiple times over the last few months. I can’t say enough positive things about our experience with everyone from the management to the housekeeping staff. We are always welcomed with a smile and they have treated us like family from day one. I would like to especially thank Amelia, Bri, Kayla, Kevin, Rob, and Don for the way they have treated me and my family during our stays. I can’t say enough about this hotel and we have stayed at many hotels over the years. The cleanliness and the staff are above and beyond what I would have ever expected. With my wife’s condition they have had to accommodate us in ways a lot of hotels would have never done. For this I would like to again say thank you to all the staff and I would highly recommend staying here if you are in need of a hotel in this area.