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Hilton Garden Inn Durham/University Medical Center

4.5

2102 W Main St
Durham, NC 27705
Phone: (919) 286-0774
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Google Reviews

Photo of Simply Simmons Simply Simmons
Dec 27, 2022 5

What an amazing stay we experienced! We checked in late one evening with a surgery the for the following morning. The staff was so kind and compassionate to us. They asked us multiple times if there was anything we needed or anything they could for us. Even wished us well with the procedure in the morning. When I asked about a late check out the young lady was so helpful in irking with me on the time we would need to leave. The proximity to the hospital was the initial deciding factor to choose this location. Add on top the usual quality you would hope for with a Hilton stay and the outstanding customer service we received, which is lacking in today’s society, will make the decision to stay here in the future an absolutely hands down decision. You all knocked it it of the park. The room itself was very nice. They do have a little restaurant and bar in the lobby with a nice porch on the side to enjoy on those beautiful evenings. Look no further for your place to stay!

Photo of Pola Olczak Pola Olczak
Oct 24, 2022 3

Super friendly front desk staff, amazing shuttle driver but terrible restaurant and moldy shower curtain This hotel is a mix of amazing and terrible. The front desk staff is very friendly and accommodating. They honored my room preferences and were very nice. The shuttle driver was also very nice, showed me around, instructed what to see and how to get there. In general the hotel was clean, but it could use some updating. However, the shower courts in was moldy :( the hotel is also located by the train track and if you are a light sleeper I would recommend asking for a room facing the other side, since they don’t have soundproof windows. I would avoid the restaurant by all means. The servers were not friendly, the wait was very long, the food was very bland. I ordered scrambled eggs and they were very dry, lacked spices and the presentation was not great. I also ordered tea, which was served in a pot. The server brought hot water and poured the water in the mug before making the tea instead of placing the tea bag in the pot first.

Photo of April Rambert April Rambert
Oct 8, 2022 5

I was there because I had an apt at Duke. They give you a discounted rate if you are a patient. They have a shuttle to Duke and trust me when I say this is an amazing service.Theu know exactly where to take you and you don't have to deal with valet or having ( I wasn't able) to walk the distance from parking to hospital. Food was great and so many other there to share their stories about diseases they are dealing with. This will forever be the best place to stay when visiting Duke. I cannot thank Hilton enough.

Photo of Eric Jones Eric Jones
Oct 3, 2022 4

My stay was wonderful I was there about eight days and the staff friendly pleasant. After a long day wanted some drinks to unwind and they ran out of certain liquors certain beers. Had an issue with my room being service I guess it was forgotten or some kind of misunderstanding but it was quickly corrected the next day which I understand things happen. Great location for where i needed to be.

Photo of Donna Summitt Donna Summitt
Aug 11, 2022 5

We stayed here after I received a liver and kidney transplant. Staff was very helpful and caring. I fell and had to be carted back to the hospital and management was very concerned. I suffer from PTSD due to my illness and I think of that hall on the third floor that looked a mile long when I had to walk it. Thanks for being good to us.

Photo of Allan Smith Allan Smith
Aug 6, 2022 5

We've stayed here probably 15 times. Restaurant is a rip off prices are too high. Everything else is great. Friendly staff, and clean rooms. Location is great. Close to the hospital and close to some amazing restaurants

Photo of Business Isbusiness Business Isbusiness
Jul 20, 2022 5

No USB port in the room NONE! yet there is a BIG magnifying lighted mirror in the bathroom. Pimples vs Checking emails or banking or blogging etc? Hilton's choice is pimples. Lol ok! Over all I loved my stay. The staff Victoria Essex and even Mrs Silvia the laundry lady were all fabulously kind. I will be back when Duke hospital requires another stay over. I'm well pleased and highly recommend. Just bring your USB boxes.

Photo of Lisa Tessicini Lisa Tessicini
Jul 14, 2022 5

I am a Diamond member and I just want to say how much I enjoyed my stay. The front desk was welcoming after a long journey and how grateful was I to meet Sylvia in the restaurant!!!! She is so amazing, hospitable, charming, accommodating and super friendly. She made me feel right at home and went out of her way to make me feel welcomed. Sylvia really stands out, goes above and beyond and I hope she is recognized by Hilton for her guest first attitude and service. She is a 5+ star!! She’s awesome. Thanks so much.

Photo of David Eick David Eick
Jun 16, 2022 5

Excellent! Good bar and restaurant. Mgr Jason and sommelier/barman D are classy.

Photo of Mark Tice Mark Tice
Jun 3, 2022 5

Everything was fantastic! All the staff were the friendliest and most accommodating folks that I have had the pleasure of staying with! My wife had just come from surgery at Duke and they bent over backwards to make our stay as comfortable as possible! They are definitely on my to stay list when ever I come back this way! Would highly recommend this place to anyone planning to stay in this area! Love having everything at my disposal in one place food was terrific! Thanks for making our trip enjoyable and less complicated, your Hotel and Staff are top notch! As a retired Marine I know quality people when deal with them & you have my business from here on!

Photo of Kenneth Burton Kenneth Burton
Apr 15, 2022 5

We love staying at this hotel because of its location. Everything you need is within walking distance.

Photo of Claudia Stack Claudia Stack
Mar 14, 2022 5

Thanks to the attentive staff, comfortable rooms and nice restaurant I enjoyed my stay even though I was waiting for a hospital admission! Also the shuttle drivers are very courteous and helpful.