My stay was excellent. I did not like how I was given a snobbish attitude by the front desk clerk upon showing confirmation of stay details. She definitely did not want to give me my breakfast voucher but rudely did so once I showed her my receipt of booking.
robert schmitz
Nov 22, 2024
5
I have stayed at the Hilton Durham near Duke University for many many years, including when my son's apartment burned down in a fire in March of 2000 while he was a student at Duke. My son stays at the Hilton when he flys into town for Duke Football or Basketball games. He speaks so highly of Ms. Adrienne and Ms. Sierra at the Front Desk and Melissa in the cafe. Nick raves about the customer service, the food, the staff, and everything in between! This hotel is a slam dunk if they have availability. Can't miss. Thank you on behalf of my family for always taking good care of my son.
Robert A. Schmitz
Tori Lenton
Sep 23, 2024
4
I feel at ease anytime time I see Torrie & Angel, Eva, & Tim! Thank you for your diligent effort to ensuring issues are resolved immediately and assisting in me in every way possible. Your authentic care is impeccable!
Priscilla, Jessica, & Karen, thank you for always providing excellence to each and every guest. Thank you for always giving me the warmest welcomes and taking care of me and our Duke Football Families!
Dee Dee, your kitchen crew and staff crew are always serving up the best service! Donna, Julian, Raven, Deryon are outstanding! Donna definitely needs a leader promotion for sure! She runs the breakfast area with grace and class. She treats every guest as if they are family! She is down to earth, warm and always smiling. Thank you Ms. Donna for making my stays feel like home. She is the auntie everyone needs!
While I absolutely love this property, I did encounter a few issues upon arrival. However Torrie was gracious to resolve my issue swiftly. And an issue later that evening that Angel was able to address.
Lastly, I do wish this particular hotel had microwaves in the rooms. It definitely could add a little less stress of commuting down hallways to elevator to lobby, etc. I’m not sure why this isn’t incorporated beyond the upgrades, but would be super nice. Especially on rest days for guest, families or those who may have medical issues as myself. The 6th floor is a little warmer than other floors. My first day was super hot and I could not rest week. So I had to purchase a fan, but the next day was better. I addressed it to the team and they took care of it. The rooms did seem to be purified and free of any smells which is a huge thing for me due to medical issues. Thank you for purifying the environment.
Definitely recommend this renovated/updated hotel 5/5!!
Kathy Caputo
Aug 6, 2024
3
I didn't stay there I was there for a conference. The staff was very nice. Especially their IT person. The food was delicious and I loved the coffee. There is not enough disabled parking. The bathroom was clean but the wheelchair stall was super small and almost impossible to get my chair in. Also the carpet in the conference center is so thick it is like pushing my wheelchair through sand. There's a nice automatic door but the reception desk is so high I could not reach anything. It would be nice if they would make accessibly a priority.
Leo Heath
Jul 25, 2024
4
My stay here was very decent. It was majorly highlighted by Angel, who assisted us at the front desk. We came in as a fairly large group. She remained calm, and handled us with care at a swift rate. The room was okay, and the location wasn’t my favorite, but I’d recommend to anyone who is looking for a short comfortable stay. Again, thank you Angel for making my stay a great one.
Natalie Carvajal
Jul 21, 2024
5
Our experience at the Hilton Durham Hotel was absolutely amazing thanks to Immaculate. She ensured that we enjoyed our stay by accommodating our requests to the best of her abilities and always treating us with professionalism and hospitality. Mario, Tory, and Red at the front desk, house keeping, and bartenders were also fantastic. The rooms were always so clean and kept at a comfortable temperature. I highly recommend this hotel if you are looking for a place to stay in the Raleigh/Durham area. Thank you so much.
Craig Gillhaus
Jun 13, 2024
3
For the money I think this Hilton is worn in the room. I posted pictures of room 312. It is a Handicap Accessible room. The features of the room are great for those needing a special bathroom. There is a fold down bench seat in the shower. Call the hotel to specify you want a room like this. Don't rely on some notes in a web screen. Also, use the Hilton Website to reserve the room to receive priority booking over 3rd party web sites and to earn Hilton Honors. The staff was great at the front desk and in the restaurant.
Tricia
Jan 8, 2024
3
The room was large (232), lovely, clean and modern. Location wise, we heard road noise 24/7. I wished I had my earplugs, but am a light sleeper. My complaint was that we paid $15.00 each for breakfast that was served from 6:00-10:00 on Friday. My husband got up early and went downstairs at 6:00 to get a cup of coffee and wait until I arose and met him at 7:00 for breakfast. He didn't have the 'chit' they gave us but they could easily verify that we had pre-paid. However, he was told by the attendant in the breakfast room AND the front desk that regardless of whether we had paid or not, he could not get a cup of coffee until he was ready to eat. I have never heard of this policy and it was infuriating, to say the least. We will be in that area frequently (Duke Hospital) but will NOT ever stay there again. There are plenty of other places where one can be treated respectfully.
HeyitsCandi
Jan 7, 2024
5
This hotel was absolutely beautiful. I was here on a business stay overnight for just 1 night in between my busy work shifts as a nurse & it was everything I needed. It was CLEAN & QUIET. Very modern & updated. My King Bed felt amazing. A glass shower came with my King Bed suite & it was Top Tier. Check in staff was very nice & check in was quick. Can't wait to work in the city again so I can stay here again.
Meagan
Jan 4, 2024
5
Our room was spacious and clean. The beds were comfortable as well. The staff at the hotel were amazing and very accommodating! I actually left something at the hotel and didn't realize until we were already home. They were very helpful in quickly getting my things mailed back to me safe and sound.
The location of the hotel is nice as well. There are plenty of places to eat within walking distance and many others that are just a short drive. I highly recommend this hotel for its convenience and friendly helpful staff.
poke drago
Jan 2, 2024
5
So for me I attended a Furry Convention and there were so many of us like over 1,100 people and the staff and everything was absolutely fantastic they were super kind and very patient. I have autism and the fact that the staff and everyone was so accommodating and really took their time with me was incredible. To give you an idea also on how amazing the staff and everyone was I also at the end of my convention accidentally left my bag that had lots and lots of valuables in there from the convention and my own personal items. The staff did not take anything from it they did not mess with the back whatsoever they simply marked it as forgotten and when I drove back to get it they went up to the housekeeping staff and they grabbed it. I cannot recommend this place enough. The only thing I truly can say is a negative is that this place will charge you for breakfast lunch and dinner when other hotels that's free hopefully maybe they will come around to that. But other than that these guys were super fantastic if I need a hotel in Durham I'm picking these guys.
Cynthia Thompson
Dec 20, 2023
5
We have stayed several times at this Hilton during visits to Duke. The hotel is clean and comfortable. Lynette has helped us with some issues with the safe and heat in our room. She managed everything with so much kindness and efficiency. Our only complaint was that the room did not have an extra blanket and pillow which we really would have enjoyed.
Inder Kalra
Dec 15, 2023
5
The room was clean and Lynette at the reception was amazing. She took care of my concern on an early check in- late checkout without any hesitation. Great Hospitality with messages sent for dinner reservations and responses to anything else we need. The Breakfast is clean, healthy and delicious.
Ena Kalra
Dec 15, 2023
5
We stayed at this hotel for 2 nights on a leisure trip. The front desk staff Adrienne was exceptionally helpful. Breakfast was fresh and delicious. They were nice enough to accomodate a late checkout since I was working.
