I've been traveling a lot this week and this hotel exceeded my expectations. The room was spotless, bed and linens were very comfortable, and it was so nice to have a restaurant on site after a day of driving. My grilled chicken salad was fresh and served quickly. Everyone I encountered was very professional and courteous. Lobby, fitness center, and common areas were also very clean and well maintained. So glad I chose this hotel for my stay and I highly recommend it.
SUMMER RAE
Mar 12, 2023
5
Me & my husband just stayed here. Everything is was perfect. Everyone was so friendly. I would refer people to this hotel. The next time we come back I would definitely stay here again. The room was clean,the heat & air worked every good. I give this hotel a 5 stars
John McClain
Feb 16, 2023
5
Nice hotel. I stopped in Durham to see a show and stayed the night here. Super friendly staff at check-in. Had a drink at the bar, bartender was friendly. Room was comfortable. The breakfast costs extra and was your standard hotel fare, but there was table service so worth it in my mind. A/C didn't blow cold air in my room, but I didn't complain about it so no worries. I was looking for somewhere mid-range to stay the night and it exceeded that expectation. Will visit again next time I stay in the area.
Irene D
Dec 21, 2022
5
Listen! Ms. Adrienne is EVERYTHING! I usually call before I book. I usually have questions and if helps me get a feel for who I am to encounter. I don’t expect much but in the pre-call.. this property was NOT my favorite. However, when I had no choice but to book and I met Ms. Adrienne, she was THE BEST! She answered my questions, she was insightful, she was helpful, and quite honestly.. this may be one of my favorite properties. Thank you Ms. Adrienne for making my stay worth it. And please come see this beautiful property. You’ll love it, I promise.
Kelly Davis
Sep 18, 2022
4
I have stayed here many times. I do miss the Concierge lounge (became a conference room a few months ago). I had an issue with my room. They took care of it. That is all I expect.
Breakfast was great but very under staffed. Person working did a great job.
Maggie Oceguera
Sep 16, 2022
5
Let me start with the staff. They were all absolutely wonderful. My favorite part of my stay was the food, so delicious! The rooms are very nice & clean, & the bed is so comfortable. Thank you all for a great experience.
Krystle M
Aug 30, 2022
5
Hotel is clean. Location is great, the staff is very friendly. the pool was very clean or a nice area to sit outside. The beds are comfortable. The room was quiet. If you need a very quiet room ask for a room that is quiet away from the pool since there is some highway noise. The hotel restaurant is OK but not the greatest.
Mark MacMullen
Aug 17, 2022
4
Great amenities such as a bar and restaurant and convenience store. The staff are friendly professional and courteous. However, the 4 stars and not 5 is for the lack of a microwave in every room. Every hotel we've stayed in thus far has a microwave which we put to good use with every visit. The only microwave available for guests is the 1 in the convenience store. So that means a trip down the elevator to the 1st floor and back again to my room. Keep in mind that currently the hotel suggests only your party or no more than two people at a time to use the elevator. Topped by the fact there are two elevators but only one is working right now and this hotel has almost full occupancy. Yeah, 4 stars seems fair.
Mitchell Scott
Aug 8, 2022
4
Staff was friendly and room was nice. Elevator is a little slow, breakfast for 2 is $36 and about what you would expect for a hotel I wouldn’t recommend it unless the price is included in the room (some rooms include it and some don’t). The restaurant/bar is closed on Sunday so beware of that. The main reason I booked here was for the pool and the hot tub however when I arrived the hot tub had been closed down and filled in. They should update their photos and make it clear the hot tub is no longer here. Overall it was a decent stay and I would probably stay here again if I’m back in this area.
Lyndsey Fought
Jul 29, 2022
4
This hotel was overall nice; great customer service and maid service. However, we were put in a double queen when we booked a king room for our anniversary. Additionally, the rooms are ****damp****, for example when you sit on the bed you can feel the dampness. The rooms smell a bit mildewy due to the humidity. The humidity also creates mold on the ceiling which was *very obvious*. It seems like the air conditioning system needs upgraded and possibly dehumidifiers. The corporation definitely needs to fix this issue.
Audrey White
Jul 22, 2022
5
This was a great place to stay. I would say one of my top choices in Durham, NC. The staff are warm and friendly. My room 438 had an awesome view so I left the window opened. I fell asleep easily and everything was peaceful. The room gave me an upscale feel but still comfy. I will be back to stay eat and enjoy the Hilton life aka the good life.
Tammy Gibson-Lee
Jul 17, 2022
4
Greeted at the desk by Lynette...who was awesome!!! Great experience except being charged an extra $25 for late check-out although I checked out at 11:15. I called back once I noticed it on the emailed folio. The young lady I spoke to (was not Lynette) immediately stated that "apparently I checked out after 12". I told her to simply look at the receipt that is time stamped. Plus I was behind 2 others that were checking out. After checking and realizing the error, she said she would process the refund. To date, I have still not received the refund.
