Nice, clean rooms and comfortable bed. Outlets are not too accessible except in the base of the lamps. Good bar and restaurant in lobby and very nice, friendly and accommodating staff.
Mar 3, 2020
There was a car alarm that went off periodically throughout the night. I had absolutely no sleep... I looked out the window and the car was parked on the side, directly in front of all rooms facing the pool area. I suggested to the hotel that maybe limiting guest parking to the front of the building at night would help to prevent the loudness level if such an occurance were to happen in the future.
Mar 15, 2020
This place was awesome. Saved me and my family. Mr. Love was very nice to us.
Jun 6, 2019
Was there for International Musician Summit. Excellent event and the Hilton Durham has really turned it up. We had a good time! They have live jazz. It's worth a visit to see for yourself. 🙂👍🏽
Jun 3, 2019
I just stayed here for a couple nights. I’ll say the room and the hotel in general were up to the standards you would expect of the Hilton. HOWEVER, 2 really important things. The breakfast, which is a standard free continental breakfast IS NOT FREE!! There are no prices posted but this low quality buffet cost $17. So be aware. Secondly, the executive lounge, which is extra, is not staffed over the weekend. So by Sunday morning there are dirty plates, full garbage cans and lots of fruit flies. I would certainly stay here again now knowing this information but I felt it important other folks know it as well.
Jun 14, 2019
Front desk personnel are professionals.Rooms are nice sized and fresh.Nice size TV Up-to-date amenities.Nice and cozy lobby.Parking lot structure. Well lit outside. Extremely bright.Outdoor seating areas. Comfortable beds.Clean atmosphere. Nice landscape.
Jun 12, 2019
Overall, this hotel is a pretty good value. Room was good with updated carpet and furniture, and the bed was comfortable. But the property does have a few rough edges. The biggest is that the poolside rooms are next to a very busy highway that is rather loud. I booked a poolside room thinking the opposite. If I were to come back I would book the other side of the hotel. Also, the restaurant was shortstaffed which delayed service somewhat. But the food was very good. I would give this property another chance.
Jun 16, 2019
I was here for a workshop for my job. We had complimentary breakfast. The eggs and bacon were delicious. The biscuits were hard, and the sausage tasted and looked like it was microwaved. The fruit was starting to turn, and the juice was watery. The meeting room was large with good lighting, temperature, and sound.
Jul 8, 2019
Fantastic experience at the Hilton here. Tyrone and the other staff were extremely accommodating all our needs during this stay and thorough in answering any questions or concerns we had. The rooms were so elegantly designed, clean and comfortable. It was well worth every penny and the best sleep I've had in a long time.
James C Reynolds
Oct 6, 2019
I rather enjoyed my stay at this Hilton establishment, however when I got there I was a bit disappointed. I had originally requested a queen bed suite, when I arrived they told me that my room was occupied still and that I needed to be downgraded. And I thought "wow" "they are downgrading a Diamond member". They did offer me extra 1000 points, free drinks and offerings from their market. I agreed to the downgrade because I was tired and didn't want to look elsewhere. To my surprise the room I got was one of their "Pure" rooms which happen to be super hypoallergenic, I mean this room was spot less. It even had a sophisticated quiet air cleaner in the corner. Bed was super comfy and had a nice chaise lounge. Above all their menu was quite wonderful. Shrimp grits were very yummy as was the hummus plate. And by far SWEET POTATO PIE. I lost my mind, I haven't had a slice in 5 yrs. It is my absolute favorite dessert.
Sep 12, 2019
Room was clean and nicely decorated. Bed was very comfy. The bathroom mirror was so great for getting ready in the morning and putting on your makeup. The food in the restaurant was also wonderful. Would definitely stay here again.
Jul 27, 2019
Those receptionist don't know what they are doing! Way too many screws ups from my experience.I reserved a King suite for 5 nights months in advance but ended up getting a double queen room when checking in because they couldn't find my reservation. So they gave me 30% off my stay, that was the best they could do to fix the situation at the last minute. I was so bummed out because there were no other suites available. A couple of days later while there I get a charge in my bank account for a King suite so I was paying for 2 different rooms at the same time. Come to find out the king suite was reserved under my name which was missed spelled, that's why they could not locate my reservation. They had to send house keeping to the suite to see if anyone touch the room, so I was paying for a suite as well with no one in it. I ended up getting my money back though but I still could not get my suite.I would recommend booking your reservation online and not call them because these people are not on the same page, the right hand don't know what the left hand is doing. Other than this the stay was excellent, very clean, great breakfast, nice people. I would definitely come back.
Nov 19, 2019
Great hotel! Beautiful and very clean,Our dinner was great in the hotel restaurant!My husband had salmon and I had shrimp and grits-Bed was very comfortable and we loved the suite we were in-Will stay again!!
Nov 23, 2019
The peeps at the front desk! The rooms are spacious and immaculate. Very comfortable beds. Great rates for such a nice hotel.
Nov 30, 2019
As always, the staff are superb here. They go above and beyond for me when I make my yearly visit to Duke Medical Center. I love staying here.
Nov 21, 2019
Great location. Friendly staff. Restaurant ,bar in hotel .Room service available. Super clean room. Minutes from Veteran Hospital, Duke Hospital .Would reccomend.
Dec 17, 2019
Great Renovation here, I like the surrounding area, very close to all things Durham. VERY FRIENDLY helpful staff. There seemed to be a lack of attention to detail on some aspects of the remodel and the executive lounge. I would stay here again!
Jan 12, 2020
Nice hotel, really enjoyed our stay. Staff was excellent, and we decided to stay here on our way back through town a few weeks later. Recommend staying here next time you're in town.
Jan 8, 2020
The staff were friendly and helpful. However cleanliness was an issue. There was a bug in first room and despite accomadating us with food and immediate room replacement the new room had visible stain ( possible fecal ) on bathroom wall near toilet paper. Coffee mug at bkfst still had lipstick from prior user. Staff apologized and they always owned the mistake. But too many infection control issues for comfort. If this is resolved.
Jan 22, 2020
Hotel was nice. Had to have the air conditioning serviced three times causing to switch rooms. Compd a night and staff did best they could. If a guest reports an issue with air conditioning and you confirm it's broken. Get it fixed. Don't band-aid and hope it works till morning.
3D TRAVEL TIPS Republica Dominicana
Jan 24, 2020
Walked in with no reservation. Hilton was sold out for the night. Told staff member I was traveling alone retired military and could sleep anywhere just needed to get off the road for the night. Staff member told me that they had one room that they were holding as a comp room and if I could bear a fold out couch bed he could booke me in that room for the night at the nightly rate. I said sure come to find out it was the Presidential Suite. Sleep very well and was back on the road well rested the next day.