This was my first time staying at this hotel. It was very clean and everyone I encountered had great customer service. I would definitely stay here again.
Aug 31, 2023
Brenda, Chiquita and staff made our stay the best ever. There was an incident we had and they could not have been more accommodating. They were very helpful and even shuttled my daughter to an eye appointment so I could stay behind and take care of what I needed to. I would recommend this hotel and it’s staff to anyone. And everyone was so friendly on top of that.
Aug 24, 2023
Terence, a Janitor at the Hampton Inn Durham, made my day by the elevator today. He said good morning, then he simply told me, “Hey Sir. I just want you to know that Jesus Christ loves you.” I thanked him and told him He loves Terence the same. What a small but impactful gesture that left me smiling the entire ride down the elevator.
Congratulate that man for a job well done!
Jul 29, 2023
We had an amazing stay at this hotel! The staff was incredibly friendly. The rooms were spacious and well-maintained. I would definitely recommend it.
Jul 17, 2023
So when we first arrived, they unknowingly booked us in a room that was "under construction". We returned to the front desk and corrected the mistake. The staff was really friendly and the location of this hotel is perfect. It is right off the Interstate. My only bad complaint is that the furniture is dated. Looks like something from the 90s. If they update the furniture, everything would be great.
Jun 21, 2023
The hotel was clean and most of the staff members were Friendly and nice. Upon my check in, which was a bit early on Saturday evening May 27, the reception was a bit lukewarm. However I was able to check in early, so that was good. Other desk staff during the stay were very friendly.
Jun 13, 2023
This is a great hotel! The staff was very nice and accommodating. Rooms were very clean and well laid out. It’s conveniently located close to all the medical places without being right downtown. Kickback Jack’s restaurant is basically located in same complex. This was our second stay at this location this year and will be the place to stay anytime we’re in the area. Great job!
May 7, 2023
Hampton Inn was a great choice! The room was huge! Everything was clean and welcoming. All the staff we encountered were wonderful! I would highly recommend if your travels bring you to Durham.
Apr 18, 2023
I have never......
So, my family (husband and 3 kids) drove about 5 hours to get to this hotel that we booked over a month ago. When my husband checked us in, the front desk worker tells my husband she is giving us an "upgrade." Well, that sounds great!
We get to our upgraded room, and it is clearly not an upgrade. We booked a two queen suite. They gave us a king.... Um, we need two beds.
My husband went down and asked about the rooms. He comes back and says he was told the couch is a sofa bed..... um, no! What happened to the room we booked and paid for?
So, I go down and ask. I was then told that the room we booked was "out of order." And then, I got the stare down of, do I have a problem..... I was then told we could go somewhere else if the room they gave us is a problem. Unfortunately, all the other local hotels are booked.
So then, we looked up the room they placed us in and compared it to the room we paid for. Yeah, they placed us in a room that is around $60.00 a night less than what we paid for, but they "upgraded" us?
My husband went down and pointed out the price difference. After he pointed out the price difference, she said she would drop the price to $200.00 a night.
So, long story short, we were lied to when we arrived. They were planning on cheating us out of the additional money we paid for, with the room with two queens. But, once we showed them what we paid and the price of the room they placed us in, they did give us a discount..... So, pay attention to your reservation at this location.
Mar 25, 2023
Will stay here again when I'm in the area. Room was nice and clean and the water for the shower was hot and I love a really hot shower. Nice location and atmosphere. Only gave it 4 stars bc there wasn't a hot tub. Even the staff was courteous!
Mar 18, 2023
Hampton Inns are consistently good value. And this one holds the reputation. Great for a quick stay for decent price. Good beds, pillows and linens. Decent showers (and tall shower head) - but all hotels have low flow heads. Decent breakfast to tie you over until lunch. Decent workout facilities too. Nice friendly staff.
Jan 26, 2023
It was good and the complimentary breakfast was wonderful on Saturday even the kitchen employee was just wonderful and easy to approach, but the employee Sunday morning was just not approachable on any level and everything seems to be so bland on that morning....wow. Even one of the Housekeeping lady on Saturday morning want to ask for extra face towel since she was on the 6th floor and extra trash bags and I got the bags but wasn't will to ask for anything else even though we was paying for a service.
But I did enjoy my time there and planning on visiting there again.
APG Painting CLL
Jan 24, 2023
We have had the opportunity to host them in this hotel on several occasions, which we recommend to the clients of this hotel who stay here. That is a good quality, it is a good service, the staff is very attentive and it is very important for the industry. business more when you're tired you've had a bad day you have the opportunity to come relax at the hotel it's very good because they treat you with good attention that's the most important thing when you've had a bad day
Dec 5, 2022
The hotel is nice. There were only 2 towels in a couple of the suites our families were using. When we asked for more at the desk she said they are on your floor. Walked all over our floor. Saw no towels nor anyone with housekeeping. Finally a family member went and got towels from the pool area. Speaking of pool it is very cold. Kids were blue and chattering within minutes. Asked if it could be warmed up at the desk and they said there is no way to warm it. That everyone complains about how cold it is. The whole reason we booked this hotel was because we had 5 little ones that could have time in a pool after a funeral service. Breakfast was good as always. Rooms were clean. Front desk folks are a little gruff.
Oct 11, 2022
I enjoyed my stay. The room was clean my only annoyance was the room had a weird smell that's why the 4 stars. Other than that I enjoy my stay. I enjoyed the breakfast and being close to downtown was a plus as well. The night staff was nice and helpful.
Sep 30, 2022
We had a group of 11 stay at this Hampton Inn while Hurricane Ian altered our plans. The front staff was super helpful and accommodating. Nate, Kendall, and Jessica were all fantastic. Couldn’t be more pleased with the large rooms and great customer service. A special thanks to Jessica for going out of her way to support our party of 11. Thank you!