Name: Hamilton Hill Jewelry
Address: 905 W Main St, Durham, NC, 27701, US
Telephone: (919) 683-1474

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Phone: (919) 683-1474

Directions 4.9

Located in Brightleaf Square, Hamilton Hill is the perfect shop for custom-made jewelry and staple pieces that will last for years to come. Work one-on-one with their in-store goldsmith to create the jewelry you have been dreaming of. Make sure to give Billie, the shop pup, a pet when you visit.

Google Rating

4.9

Wesley Rumm a year ago

I had a great experience getting a custom engagement ring here. (also she said yes!)

Lilla walked me through the whole process and Kai is an incredible and thoughtful designer. They made a potentially stressful experience very fun and exciting. We will definitely be coming back for our wedding bands! (Same if I have to get another engagement ring, but let’s hope it doesn’t come to that)
Marissa Hennessey 5 months ago

I am extremely disappointed in my experience with Hamilton Hill and ultimately lost confidence in them.

My engagement ring and wedding band are family heirlooms inherited from my husband’s grandmother, who wore them for over 50 years. After recently noticing a chip in the center stone, I brought the ring to Hamilton Hill for inspection. I was told the diamond was not only chipped, but cracked all the way through and unsafe to wear. Given the sentimental value of the ring, this was extremely upsetting.

During my in person visit, the owner, Sarah, told me: “I am glad you are saying you do not know what you did to damage it, rather than claiming you did not do anything, because clearly you did do something to damage the stone.” I found this unnecessarily insensitive given the situation, however, I was still willing to proceed with the repair.

I was told to reach back out via text in mid-May because their repair shop was busy. In the meantime, I acquired a replacement stone. When I later contacted the goldsmith, Ken, he told me to drop off the ring and said he would likely get to it at the end of June, which was completely fine with me. I asked more about the process and if I would get a chance to talk with him before repairs were made and Ken instructed me to call the store to schedule an appointment with him. When I called the next day, I was put directly on the phone with him and the interaction was extremely unprofessional. He told me, “I was hoping you would read between the lines that I do not have any time for this, clearly you missed that,” before ending the call with, “I would appreciate the space, thanks.”

At that point, I decided to take my business elsewhere. To Sarah’s credit, she later responded kindly and took accountability, which I do appreciate.

What prompted me to write this review was what happened next. I brought the ring to another jeweler, where six experts independently reassessed the diamond. All agreed that the stone was not cracked all the way through and was not at unusual risk of falling out of the setting. Their goldsmith said I could go my whole life without having an issue as the diamond is stable in its setting, even with the chip and small crack. Since my visit to Hamilton Hill in April, I had avoided wearing my rings entirely based on the information I was given. I feel completely misled.

I understand that experts can have differing opinions, but this experience caused unnecessary stress surrounding an irreplaceable family heirloom. I hope this feedback encourages more professionalism, empathy, and care in how customers are treated.
Pelham Jacobs 2 months ago

We are always so pleased with our purchases at Hamilton Hill and my wish list is ever growing! Thank you Sarah and the whole team for sharing your knowledgeable and passionate.
Craig Young 2 months ago

Brought in a pair of earrings that I had bought as a gift for my wife but that were uncomfortable for her to wear (the posts and backs were digging into her neck, especially if she slept with them in). Ken assessed my request to convert the posts and butterfly backs to a flat back or screw post but ultimately didn’t feel that he could make the adjustment without damaging the patina on the face of the silver earrings.

When I dropped in a few days later to pick up the earrings, Sarah Hill spent time with me trying to see if maybe swapping out the butterfly backs for a larger set that also had a better grip on the post might help. She was very helpful and pleasant to work with, I a really appreciated her efforts. She even gave me the larger backs at no cost!

I will definitely return to Hamilton Hill for any of my future jewelry or goldsmithing needs. They are a top-notch group of folks who really are experts in what they do!
Victoria 4 months ago

Sarah and the Hamilton Hill team did such a great job creating a ring to celebrate my DNP graduation! The ring was even better than I imagined and they sourced beautiful stones! I will definitely work with them again in the future for bespoke pieces!