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Five Guys

4.4

5332 McFarland Dr
Durham, NC 27707
Phone: (919) 489-3555
Visit Website

Google Reviews

Photo of Nick Hoxsey Nick Hoxsey
Aug 18, 2019 5

First time at five guys. They lady at the front was nice and knowledgeable when asking about different products. She was patient and kind. Will definitely be back.

Photo of Nichole Lavoie Nichole Lavoie
Jul 15, 2019 4

Great for a quick burger. Pricey for the style of food. If you've already been to a 5 guys you already know that.

Photo of John Toohil John Toohil
Jul 26, 2019 5

Loved the burgers, and their fries are the best I've ever had (and they serve a ton of them!)

Photo of Andrew Thompson Andrew Thompson
Oct 5, 2019 5

Delicious fries and burgers keep me coming back. The staff at this particular restaurant went out of their way to help me get what I needed for my order.

Photo of Josef Pauli Josef Pauli
Oct 4, 2019 4

Absolutely love their burgers and the fries are pretty darn good too. Just a little pricey for me so I only visit once in a while

Photo of scott ramos scott ramos
Aug 31, 2019 4

Burgers are great so are the fries. Generous portions

Photo of Wes Bolton Wes Bolton
Nov 2, 2019 4

Five guys is my favorite place to get a made to order but still fast food Burger. The toppings are always good, the meat and cheese are tasty and I love the Freestyle Coke soda machines with the touch screens. The set of fries are always huge and delicious and fresh. It's also nice to be able to order on the app and the food carries out well for a meal at home. I've never really seen variance at these, do they must be all well managed.

Photo of levi howard levi howard
Nov 8, 2019 4

Greater food and it was my first time eating there. You will love it

Photo of LaMarr Hess LaMarr Hess
Oct 16, 2019 5

A really good burger and the fries are the best compared to all others in this type of burger restaurant.

Photo of Vincent Lee Vincent Lee
Dec 3, 2019 4

Recently updated tables and now seem more spacious compared to before with the same sq footage. Also have milk shake now. Burgers are great and fries are always hot and very fresh. We visit usually once a week on average.

Photo of Jenn Duncan Jenn Duncan
Nov 27, 2019 5

Consistently delicious. Courteous staff. Timely service. Clean, clean, clean! I don't think hospitals are this clean. I love dining here!

Photo of Kenny K Kenny K
Dec 3, 2019 5

Their burgers are the best I've ever had. I ordered the little cheeseburger and little fries and they're a lot of food to eat. The little cheeseburger has 2 beef patties and the little fries are in a cup. I ate some of the fries and brought the rest of them and the cheeseburger home to eat for dinner.

Photo of Ron Umstead Ron Umstead
Nov 20, 2019 4

Excellent burger place! You get it your way no matter what.

Photo of Sarah Chittenden Sarah Chittenden
Jan 1, 2020 5

Good location with excellent service. The fold came out quickly and was very hot. The restautant itself was clean and there is lots of seating. Two of the mychoice Coke machines for drinks which offers a lot of variety. Well maintained. Will be back.

Photo of paul duncan paul duncan
Feb 13, 2020 5

The good: The burgers were fresh and tasty. The not so good: Nothing to complain about today! Had lunch with my son on a Saturday. This particular location had a grill that was out of order, with signs posted indicating that there may be a wait. There wasn't any wait even though there was a pretty big crowd. Service with a smile. Hard to complain about that! The portions of food are typical - huge. We split a small order of fries and tossed about a quarter of them because there were just so many! They were very tasty, as was the bacon burger and the blt we enjoyed. This place is certainly not inexpensive for hamburgers but the food is solid and the service was great. Way better than my experience at red robin!

Photo of Matthew Keehnle Matthew Keehnle
Feb 8, 2020 5

This restaurant was clean and the employees were very friendly. The food was great and wow at the amount of French fries you get. The price is a little higher than other burger chains, but the quality is better as well.

Photo of Jesse Ellington Jesse Ellington
Mar 15, 2020 5

Five guys is always one of my favorite burger places. Easily the best chain restaurant for burgers, regardless of price, and better than a lot of other places too as much as that disappoints me. We usually share a small fry as their portions are insane. It's also worth mentioning that their regular burger is a double, and their small is a single patty. That always seems to surprise people.

Photo of Becky Johnson Becky Johnson
Mar 2, 2020 5

I love this place! Nice folks amazing burgers fries and now milkshakes

Photo of Karyn Fogel Karyn Fogel
Jul 1, 2020 5

We love Five Guys and have found this location to be the most efficient! The staff is also super friendly! Get you some Five Guys today!!

Photo of Samantha Clement Samantha Clement
Jul 15, 2020 4

I usually go to Cookout, but Five Guys was closer home. I didn't feel sick or gross like I have at other burger fast food chains. -snail

Photo of Scott Allen Scott Allen
May 10, 2020 3

They offer contact-free delivery but their cooks and the guy assembling all the burgers after they're cooked weren't wearing masks tonight. Picked up my order in person. Will NOT be ordering again during this time. Some people feel like masks are a choice despite government mandates. Even so, if a restaurant takes that stance with their staff it should be made public knowledge so people who order online know. Don't try and hide behind claims of "contact-free" delivery if your staff aren't even wearing masks - this totally defeats the point. Wear your masks or don't, but be open about your choices.

Photo of Philip Sturchio III Philip Sturchio III
May 11, 2020 4

Update: I was very Impressed with the upper Management response. I received a call within 12 hours! They offered to feed the staff anyways! They truly care about their customers. This store has poor customer service. I am an Area Supervisor for another local Restaurant. The staff had worked really hard this weekend so I decided to buy them food. I asked them what They wanted and they said Five Guys. While I realized it was close to closing time. I decided to try to call first to make sure I get the order in. The Phone was off the hook. So i decided to order Online. By the time I got the food order completed online it was 8:55 PM. I am not far from them so I jumped in my car and went up there since the online order was not going to be ready until 9:04 PM. On my way there the Manager or Shift Runner CALLS me! (conveniently all of a sudden the phone works) He says what do you want to do with your order we do not open our doors for security reasons past 9:00 PM. I said make it. He said he would have to cancel the order since it wouldn't be ready until after 9 PM. I told him I want his District Manager's Number. He said he would have to look it up. I said well do that. He said see you when you pull up. I thought I that point he was going to make our food and have it ready when I got there. WRONG! Side note... First off if this is company policy then the online ordering system should be set to cut off orders at 8:30 pm or 8:45 pm to prevent orders from coming when they can not hand them out. Why would you take a consumers money tell them to be at 9:04 pm which by the way is after close. So moving along in my story. I arrive and call and tell him I am here to pick up my food he said I told you I cancelled your order. Then FINALLY he mentions "it didn't matter anyway we ran out of cheese" He did not mention at all when first called me about the cheese. Nor did he give me the option to have them leave it off. Since we work at a restaurant with cheese since they are unable to keep up inventory on a necessary item for operation. I ask him did he have a chance to look up the District Managers number. He said no he didn't have it but he could give me his GM number. I said I did not want it I wanted the District Managers number. I then told him he could call his GM and then get the District Managers number from him. So he then put me on hold. Came back with someone phone number named Chris which I would be surprised if actually was the District Managers number. As I write this I get an email notifying me I was getting a refund due to security reasons and that he told me when he called me that they had no cheese. (which he didn't. tell me that until after I arrived at the store). I then called Five Guys guest relations department. I asked if an order is sent online is a store suppose to make it? She said yes. Even if it won't be ready till after close? She seemed uncertain. She told me she was making a report and someone in the field will be in touch with me. I guess we will see if they do. I will upgrade my review based on the response I receive from Upper Management.

Photo of Jason Reed Jason Reed
Aug 12, 2020 5

Love the burgers. Very nice that you can get lettuce vs a bun if you are on Keto.

Photo of Joye Bumpass Joye Bumpass
Sep 7, 2020 4

Burger was amazing, and my food came out pretty fast. Food was kinda expensive, but in my opinion it was worth it and I’m not disappointed.

Photo of Suci Farahdilla Suci Farahdilla
Sep 7, 2020 4

Enjoyed the sandwich for lunch here and it does taste good. The milkshakes was too sweet for me. One lady who delivered my order was nice. The indoor dining’s close but the outdoor one’s open.

Photo of Catherine Cooper Catherine Cooper
Sep 21, 2020 5

I went to Five Guys on today. The customer service was great. The young lady at the front counter was very nice and Maurice was outstanding (french fry guy). He was so personable and just a very nice person. He made sure I was satisfied with my order. We are often quick to state bad customer service, but I wanted to take this opportunity to tell Maurice how great he was today. The food was also very good.

Photo of Robert Honeycutt Robert Honeycutt
Sep 9, 2020 5

Great burger and wonderful fries

Photo of shepard lilley shepard lilley
Jan 22, 2019 5

They were more than happy to do a lettuce wraps for my burger, some places won't do that. Plus the burger itself was SO good.

Photo of Miranda du Toit Miranda du Toit
Oct 18, 2020 3

The burger is good, the fries is good, the problem they have is the ordering system. We have had problems every single time. Or the person taking the order is not sure what they are doing so the order goes in wrong and if you try to explain it to the ladies making them they don't understand but pretend they do, or their system is off line and then they all stop working. You can not get food. It's very bizarre to have such a difficult and complicated system since they only make 3 things essentially and try to make it easy. Or a burger or a hot dog and fries, made by 4 or 5 ladies, and drinks, but your order is dependent on the most junior person ringing up the order (never anyone that understands you or the menu) that is the same person that does the shakes and drinks. A recipe for disaster.

Photo of Erica Scott Erica Scott
Oct 31, 2020 5

Fast clean and great taste. One mix up with 2 of my sandwiches toppings but still delicious

Photo of k M k M
Nov 17, 2020 5

Wow! Customer Service is absolutely phenomenal. So much soul in this place during this difficult time. They made our day for sure. Amazing food and amazing service. Will return!

Photo of Dr Lady Smith Dr Lady Smith
Jan 9, 2021 4

I visited this eatery for the first time in at least 10 years. The staff were extremely friendly and helpful. I appreciate the burgers are made to order. I ordered their version of a double cheeseburger and a small fry. It was good, along with the banana shake. I am accustomed to thicker burgers, instead of extremely flat burgers. Otherwise, good!

Photo of Susan Jennings Susan Jennings
Jan 24, 2021 4

Very good burger. I got the “little” cheeseburger which was plenty large for me, and it should be for like $7. They didn’t have ranch which was disappointing. I also appreciate that the service was extremely fast. I gave them 4 stars because the fries were tasteless. I ate two fries before giving up and not wanting to waste calories in them. Still a good place for burgers though.

Photo of Anjelica McDaniel Anjelica McDaniel
Jan 16, 2021 5

Can you go wrong with this place? Yea it's a bit expensive but the burgers and fresh fries are worth it. I like the fact that your fries and shakes get made when you arrive to ensure ultimate crispness 😍😍😍

Photo of Edna Red Edna Red
Feb 22, 2021 5

The best food! I had a double cheese burger with everything on it - a very satisfying AND healthy meal. You can't get better. Persons working in Five Guys are polite and kind and professional. A MUST!!

Photo of Todd Macgregor Todd Macgregor
Mar 30, 2021 5

I enjoy coming here for a burger. Mainly because they always get my order correct. And the milkshakes are amazing. The oreo is my favorite. Remember to ask for peanuts if you want then because they still give them out for free to customers. I wish they had more outdoor seating but are limited with the space at the location off of McFarland Drive.

Photo of Daniel Ace Daniel Ace
Apr 17, 2021 5

A very good fast food location that serves quality meals at great prices. Their hamburgers and hot dogs are excellent.

Photo of Patrick Kea Patrick Kea
May 1, 2021 5

I can't lie, I know what I get from five guys and that's why I went here. A double bacon cheeseburger with mayo on both sides of the bun, grilled onions, lettuce, and ketchup and mustard. I had a desire for a five guys Burger and I got it. You literally know what you get every time you come here. Oh, did I mention that awesomely humongous bag of fries? They have to have seasoning on them. Five guys is legit and to think, I used to wouldn't give them a shot. Shame on me.

Photo of Roberta Wippich Roberta Wippich
May 22, 2021 3

Our food was delicious. My husband and I both had bacon cheeseburgers and we split an order of fries. My only complaint is that I was pretty cold inside the restaurant. They could easily increase the thermostat and save some on energy costs. But will I go back? Absolutely!

Photo of nianle 79 nianle 79
May 15, 2021 5

Best burger in town. Try the Cajun fries. Always fresh food quickly. Great customer service.

Photo of Henrique Monteiro Henrique Monteiro
Jun 8, 2021 5

Great staff, best Five Guys fries. We were received with a big smile behind the mask and guided thought the options. Love this place and will visit again often.

Photo of Donna Leacock Donna Leacock
Jun 11, 2021 5

Best Bacon Cheeseburger I've had in a long time! And the Cajun fries are fantastic! The shakes are phenomenal! I also noticed they have options whether to have your burger with or without bun or wrapped in lettuce; which is great for keto folks!

Photo of Melissa Porter Melissa Porter
Jun 19, 2021 4

Had the grilled hot dogs. They put them on the grill so close to the hamburgers that they taste more like the burgers. Still, they serve kosher dogs, so for a once in a while treat the high price can be justified. Two hot dogs with no fries or drink were ten bucks and change. Probably will get a burger next time for a better value.

Photo of ローラ ローラ
Jun 17, 2021 5

Went around 7pm, and it was pretty popular. I'd recommend going at an off hour, because people were eating at the outdoor seating all around, and while there's talk of that being safe, I'm a little paranoid... The employees did a great job, though. My take out was great and the location looked well cleaned.

Photo of Melanie Woods Melanie Woods
Jul 22, 2021 5

One of the best places to get a burger and fries. The burgers are cooked to perfection. They give you so many fries, enough to share with the whole family. Very clean inside. They have tables to eat at outside. Bathrooms were very clean. Employees were friendly and helpful. The food was prepared quickly.

Photo of Michael Byers Michael Byers
Feb 20, 2019 5

I have been to several Five Guys restaurants and they have all done a great job. They are a very efficient operation, but they find the time to be nice about it. The food is good, too. A food writer just did a survey of several chains, and Five Guys fries came if first by a mile. Huge servings, too! You'd better be hungry!

Photo of Matthew Cloues Matthew Cloues
Mar 3, 2019 5

I have always found this to be exemplary location for Five Guys. It isn't five star high end dining by any means, but great burgers cooked to order with a variety of topping options. Fries are delicious and they give you a serving the overflows the size container. They also offer hot dogs which are good. Counter order. Usually does not take too long to get food, but remember they cook it all to order so it is not fast food either. Complimentary shelled peanuts while you wait. This is a larger location with plenty of seating. Staff do a great job keeping it clean even when busy. Staff are always very friendly. Plenty of parking.

Photo of Scout Travis Scout Travis
Jan 14, 2019 5

Always delicious and quick. Burgers are fresh tasting and they always give you an great amount of fries. Recommend sharing a small fry between two people. Smooth atmosphere and drink machines are well cared for. Overall very clean and a great place to eat on a lunch break.

Photo of Jorge Soto Jorge Soto
May 2, 2019 4

I like the place as it is clean, relatively fast service and a nice atmosphere. Sometimes a bit more busy and noisy, but that good with the territory. I will give it $$ of four. Ok for once in a while. Go there about every the to four months.

Photo of Chandra Patteson-McNeil Chandra Patteson-McNeil
Jun 4, 2019 4

Great beef hotdogs, juicy burgers and lots of fresh hot fries! Roasted Peanuts to taste while you wait!

Photo of Lala P Lala P
Jul 3, 2019 4

We don't have one of these in Wilmington yet so I was ready to try out the location in Durham. Why didnt we get peanuts? Wow! Soooo high priced! We ordered a bacon burger and fries. Fries were delicious and we received a generous portion. Burger was slightly undercooked (pink middle) and tasted like absolutely nothing. No flavor. No seasoning whatsoever. Guys on the grills were great and I appreciate a 99% sanitation rating. Fast. I wouldn't eat a burger here again, unfortunately. I feel like Cookout serves much better burgers for much less money. 5 guy's fries on the other hand are 1000 times better.