Brian Faulkner at Fink’s Jewelers in Durham is the perfect example of what it means to master the art of customer service. I cannot say enough positive things about all of my experiences with him and his staff at the shop. He and his team are professional, polished, compassionate and genuinely interested in helping you along the way. The shopping experience at Fink’s is always pleasant, and the entire staff is always genuine and willing to help you find whatever it is you’re looking for.
Alexander Repko
Apr 15, 2025
5
I was so happy to have Ike greet me in the store to sell me my first luxury watch. He made the experience memorable and he was a pleasure to talk to. I look forward to having a relationship with Ike moving forward!
Joe K
Mar 25, 2025
5
My experience with Fink's Jewelry at Southpoint has been nothing short of exceptional. As a fan of David Yurman pieces, I've now made three special purchases for my partner, and each experience has been perfect.
After selecting two David Yurman pieces as Christmas gifts, I returned this week to find a tiger eye bracelet for his birthday. Though they didn't have my preferred size in stock, Joey White—who has assisted me in the past—went above and beyond. He located exactly what I needed at another store location and arranged to have it brought in specially.
This level of personalized service is what sets Fink's apart. Joey remembered my previous purchases and understood exactly what would complement my partner's collection. His knowledge of the David Yurman line is impressive, and his commitment to customer satisfaction is genuine.
If you're looking for quality jewelry backed by exceptional service, Fink's at Southpoint—and especially Joey—will exceed your expectations every time.
Chandrani Ray
Mar 21, 2025
5
I had a great experience at Fink's Jewelers at South Point Mall Durham, thanks to Brian! He was incredibly knowledgeable, patient, and helpful throughout the process of selecting my watch. The store did not have the watch in stock but Brian specially ordered it in and during the entire process kept me updated on the timeline. His expertise and professionalism made the entire buying experience smooth and enjoyable. I truly appreciated the time he took to ensure I found the perfect piece. If you're looking for top-notch service and guidance, I highly recommend working with Brian. Thank you for making this purchase such a great experience!
Diane O
Mar 10, 2025
5
My mom and I had a wonderful shopping experience at Finks. Ike was so helpful and patient with us. He has exquisite taste and guided my mom expertly while she picked out the most gorgeous ring! Rather than pushing a sale for more expensive rings, he got to know her personal taste and she ended up finding exactly what she wanted. Thanks Ike!!!
jthunter1
Mar 7, 2025
5
Just want to say Fink’s is a great group of people to do business with if you are looking for jewelers that will treat you right. I have been collecting watches for many years, and find Fink’s to be the absolute best. Across their stores they carry many top quality lines and I have bought from three different stores and always had top notch service. The closest Fink’s store to where I live in Alabama is about 200 miles, but I often times travel through the cities where they are located.
I stopped by The Streets of Southpoint store in Durham, NC for the first time the other day to look at some of their Omega watches. I work in the construction industry and was traveling between jobsites when I popped into the store, dressed like someone coming from a construction site.
I was warmly greeted by Rebecca Perry who introduced herself and gladly walked me through looking at a couple of watches I had come in specifically checking to see if they had available.
The customer service provided by Rebecca was superb and I left with the blue Omega Seamaster 300 Heritage model I had hoped to be able to check out.
Can’t say enough good things about Rebecca and Fink’s. If you are looking for jewelry or quality watches, you can’t go wrong with them!
Rene Burden
Feb 18, 2025
5
Everyone at Finks was very nice making the buying experience truly amazing. This was my first time purchasing jewelry from Finks and will not be my last. Shout out to my amazing sales guy Joey White!
Jack Frans
Feb 14, 2025
5
Today is our 38th Valentine’s Day Anniversary. I wanted to get my bride something special so Fink’s was our first choice. Ike took time to show us a number of David Yurman rings and after trying on quite a few, we decided on the one that made my beautiful bride the happiest. Ike was so kind and we had the absolute best experience. We were told when leaving that our business was appreciated. We are so glad we chose Fink’s at Southpoint.
Michael Quackenbush
Feb 1, 2025
5
I was in need of a special gift and decided to look in Fink's, specifically at their watch collections. Ike Hatzisavvas took the time and attention to show me a few items that appealed to me and gave me enough information so that I could come back when I was ready to take the next step. No pressure and a friendly attitude was offered and I felt good about coming back and making a purchase (I also brought in an old watch that wasn't running and Scott had it going for me for a lot less than another jeweler quoted me). Ike communicated quickly via text to questions I had which help in my decision making. The actual purchase experience was relaxed and comfortable. Ike, Scott and Anna were the best! Will be back!
M Meakin
Jan 16, 2025
5
Ike is incredible. We waited many months for a special high demand item. He made it happen when others could not and kept us updated. When the day arrived for the presentation, the entire team at Fink’s made my wife feel special while at the same time, very comfortable. Kudos and thank you!
Jacob leary
Jan 11, 2025
5
For years, Brian Faulkner and the team at Finks Jewelers Southpoint have been my go-to for all things luxury and timeless. Whether it’s sourcing the perfect loose stone, creating a stunning custom piece, or finding the ideal luxury watch, Brian has consistently exceeded my expectations. His expertise, attention to detail, and genuine passion for helping his clients are unmatched.
Brian doesn’t just sell jewelry—he creates an experience that feels personal and memorable every time. His ability to guide you through the process, no matter the occasion, is a testament to his professionalism and dedication. It’s rare to find someone who combines such in-depth knowledge with a warm, approachable demeanor.
If you’re looking for quality, trust, and craftsmanship, Finks Southpoint and Brian Faulkner are the ultimate choice. I wouldn’t go anywhere else. Thank you, Brian, for making every moment shine!
Timothy Wuchter
Dec 24, 2024
5
Very friendly and personable sales associates. I worked with Rebecca to find my wife a Tahitian pearl necklace. Also chatted all things Rolex. I needed a trusted AD to service my Rolex and I feel positive that Finks is the place to go.
C L
Nov 19, 2024
5
We have had great experiences with Fink's. Brian was incredibly professional, knowledgeable, and attentive throughout the entire process. He helped us find the perfect engagement ring, and we couldn’t be happier with the quality and craftsmanship.
In addition, Brian assisted us in purchasing a couple of Rolex watches, which we also love. His attention to detail and customer service went above and beyond.
Jenny Nguyen
Sep 7, 2024
5
Wendy was fantastic to work with. She was nothing shy of friendly, patient, knowable, open-minded, and supportive of me and my fiancée. One thing we really appreciated was that Wendy was not pushy whatsoever, and let us do our own browsing, while answering all and any questions we had. It didn't feel like she was trying to sell us anything at all, but rather there to accompany us on our own wedding ring shopping and get to know us.
Thank you for the celebratory cappuccinos and chocolates!
jeff
Sep 4, 2024
5
My experience at Finks, thanks to Ike, was nothing short of extraordinary. From the moment I stepped into the store, Ike welcomed me with a warmth and sincerity that reminded me of the best kind of Greek hospitality—where you feel not just like a customer, but like a guest in someone’s home. He truly took the time to get to know me, listening carefully to my preferences and guiding me with his deep knowledge and expertise. But what made the experience truly stand out was the personal connection Ike built. It wasn’t just about making a sale; it was about making sure I felt valued and cared for every step of the way.
Ike’s thoughtfulness, attention to detail, and incredible patience made the entire process feel effortless and enjoyable. He treated me with the kind of hospitality that makes you feel like family—welcoming, generous, and always going the extra mile to ensure my experience was nothing short of perfect. I left the store not only with a beautiful piece but with a heart full of gratitude for how special Ike made me feel.
If you’re looking for someone who will not just assist you, but truly care about making your experience memorable, Ike is that person. His kindness, professionalism, and the genuine care he offers are a reflection of the best kind of service and hospitality. I can’t recommend him highly enough. Finks is lucky to have someone like Ike who goes beyond expectations and leaves a lasting, positive impact.
matthew bright
Jul 11, 2024
5
Brian Faulkner is my Time Piece Concierge !
First class professional and always strives to deliver a positive memorable customer experience.
I've been doing business with Finks for 25 years!
First class company.
D P
Jun 8, 2024
5
My wife and I had a wonderful experience purchasing a beautiful watch from Fink's in Durham. Ike & Anna were WONDERFUL and provided excellent customer service. They were both very attentive and welcoming for our young son throughout the transaction. Five stars!
Reggie Scruggs
Jun 6, 2024
5
If you are looking at adding some nice time pieces to your collection or wanting to start a collection like I am, I highly recommend checking out Fink's Jewelers in The Streets of Southpoint Mall. I worked with Rebecca. I felt like she really cared about helping me find a nice watch. There was no sales pressure, nor did I ever feel like I was being rushed. I will definitely be going back when it's time for my next purchase.
