I'm from out of town and was in need of some refillable skin products. Store front looked great! Inside was aesthetically pleasing, clean, and organized! Meredith was super nice and chill. She answered all my questions with a smile and even had a great convo with my Grandma who I brought along with me. Meredith even let us have some plant clippings :) I'm giving 4/5 stars because I wish they had empty reusable bottles of different sizes for sale. Especially with coming from out town and I didn't have a way to bring some from my own stash. Even so, back home all the refill stores keep some for sale or have a donation box for free bottle of different sizes.