This location is always my go-to for car rentals; the staff is excellent! They are always friendly, professional and helpful. I have used this branch several times over the last 3-4 years and I've never had a negative experience with them!
williams Salas
Apr 23, 2025
5
I had a great experience with Enterprise Rent-A-Car at the 3143 Hillsborough Rd. location in North Carolina. The staff was incredibly welcoming and made the whole process quick and easy. I was in and out in no time, and they treated me with genuine warmth and professionalism.
What made it even better is that I had recently had a bad experience at another rental office, so I was a bit hesitant going in. But this team completely turned things around for me. Their kindness and efficiency made me feel truly valued as a customer. I left feeling relieved and grateful — I’ll definitely be coming back to this location again!
Alex C.
Apr 6, 2025
5
This is my go-to car rental place; they have a great selection of cars, the staff are always courteous and friendly no matter how busy they are, and I've always been treated well! Just used them again for another trip, this time to Michigan — thanks to the Enterprise team on Hillsborough Rd in Durham!
Laura DeBar
Mar 24, 2025
5
Keith is such a nice manager and goes above and beyond to help you get the car you want when you need one. Everybody here helped me get through a difficult time when I was in between cars. I'll definitely be back if I ever have car rental needs again and would recommend them to other people as well.
Debra Bloch
Mar 3, 2025
5
professional dependable perfect
I initially booked online with Hertz the night before,
But the Hertz one man team who was vacuuming out a car while running to answer the phone informed me 10 minutes AFTER I got dropped off (with luggage) that they had no car available. After begging him to check for possibilities of any cancelations he admitted that with 80 percent daily over booking there is no chance of a car for me , standard business of their online booking website .
I reprimanded his company verbally and told he he should at least give me a ride to Enterprise as compensation or empathy . He declined my request as he is a one man team there and can't leave the fort.
My invigorating mile jog to Enterprise Rent-A-Car🏆 down the road was rewarded with a lovey well uniformed good looking team and huge selection of vehicles with a separate team cleaning and vacuuming cars who didn't have to double up duty to go answer phones. 👍
Caroline Strazis
Feb 5, 2025
5
Amazing service, everyone is so nice and I barely waited. When I turned the rental in, they even gave me a ride home (I live nearby). I’ve never had such great service renting a car anywhere in the world.
Monica Meyer
Jan 16, 2025
5
The team at the counter was extremely helpful and professional. They made sure I was helped quickly and received the car I needed. They inspected the vehicle as if they were renting the car for family.
Definitely recommend!
Mandy Rodgers-Gates
Dec 23, 2024
5
We rent from this location multiple times every year, over the past ten years, and they have consistently treated us well and have gone above and beyond to make sure we are happy and being treated fairly. This includes helping us out when the information from insurance companies or a 3rd party site (through whom we've made a reservation) doesn't match up with what their system generates. They will enter a manual discount, or whatever they need to do, to make things work. They are kind and cheerful on top of it. Highly recommend and I do not rent from anywhere else in Durham!
Layla Sowards
Dec 5, 2024
5
Everyone working at 4:30 on November 26th was awesome! Every person that was either already up front or came up front said hi to us. We spoke specifically to two different guys, the one I spoke to on the phone and made the reservation with (Keith), he was there when we got there for pickup and Grant, who checked us in and gave me the keys. Those two gentlemen are absolute gems! Plus all the other associates coming and going all made a point to make us feel welcome. Customer service is important to me and this store has excellent customer service! When we returned the rental on Dec 2nd we were helped by K, who is an absolute sweetie pie doll baby. Very professional, helpful and kind. I love this location! On drop-off day it was VERY busy, like so busy it was difficult to find a 2nd parking space, but the employees didn't show any signs of being 'too busy' or in a rush. I can guarantee that if we need a rental THIS is 100% where we'll be renting from. Thank you guys!
Ajada Williams
Dec 2, 2024
5
Do not let the bad reviews deter you from using this location. I was in and out and less than 20 minutes. Before i left the lot they educated me on the process and had to sign to acknowledge and if i had any questions i had the opportunity to ask right then and there. The whole crew was awesome but the only name i remember from the interaction was Von who checked us in.
Shelby Kennedy
Dec 1, 2024
4
Despite not opening on time, the customer service was excellent! I got into my car almost immediately and Keith was thorough in his explanation of the working of the vehicle. He did however, neglect to mention damage to the front end, which was noted on my paperwork, but was not shared with me directly. It only caused minor inconvenience at drop-off. Overall, the entire experience was great!
Mosic Staten
Nov 17, 2024
5
We have rented from other Enterprises before, but this time was a GREAT EXPERIENCE!!! It started out with a great greeting and conversation with Devon and then Grant took over with same hospitality. Grant did his thing on setting us up and explaining everything step by step with our rental. He was very knowledgeable on everything he was doing. He got us in and out quickly in a very nice quality vehicle. We had absolutely no problems with it. They kept us happy and laughing throughout the whole process. It felt like we knew each other for years, but it was our first time meeting. When we brought it back. It was the same exact energy, and knowledge of what happens after you return a vehicle. I hope and pray you keep these 2 guys for a VERY LONG TIME, cause I don't know when I'm gonna need a rental again but when I do. I'm going straight back there. Hoping Grant and DeVon will still be there giving out GREAT SERVICE (53A5 Hillsborough Rd. Durham NC). THNX GUYS!!! GIVE THEM RAISES.
Melissa Mason
Oct 8, 2024
5
McKayla was a great help with my experience at this location. She runs a smooth operation. Everyone has a task and they are all on top of it. Unfortunately, their company needs to get them better cars. The base cars are awful. Pay the extra and upgrade.
Janea Monae
Sep 20, 2024
5
The customer service is great! They were very polite,and very attentive to our needs.great place to rent from I never rent anywhere else but enterprise.
Donnie Thorpe
Sep 18, 2024
5
As usual my latest rental experience was fantastic. I've used a few other locations in the area and the one on Hillsborough Rd. in Durham, NC is by far my favorite. I've also tried other rental companies and have found Enterprise to be the best!!!
J D
Sep 16, 2024
5
Excellent customer service. Was told on the phone they had no cars available within insurance rental budget and I'd need to pay some out of pocket. I told the gentleman helping me that money was right and even the little bit out of pocket was going to be tough. He went back inside and found me a smaller vehicle within the set budget. Grant, you're the man, I really appreciate your exceptional service. Whatever they pay you, it's not enough 😁👍🏽
Missy Whitfield
Sep 11, 2024
5
Wonderful customer service. So very friendly & helpful. Easy online reservation & quick pick up & drop off. Car was very clean & roomy. Customer service rep even knew I was going to the beach and offered me a jeep for an upgrade. That was a considerate suggestion. Made me feel like she was really interested in me having a great vacation (which I did). Thank you to Enterprise for always being amazing.
William Somers
Jul 25, 2024
5
I don't rent vehicles often, but Enterprise on Hillsborough Road in Durham, N.C. has become my go to place. The people are courteous, knowledgeable and helpful in all ways. The cars are clean and comfortable and have always been ready on time. The last 2 rentals were last minute arrangements and went smoothly. I first became acquainted with this place through my USAA auto insurance policy and that, in and of itself, is a great endorsement. If there is one complaint, it is space, they need more.
Kathy winn
Jun 25, 2024
5
Friendly, professional staff at every turn. Really the best rental car experience I've had in decades. Nice selection of cars, prompt and friendly staff, and when there was a small billing issue it was resolved quickly and efficiently. Simply the best, hands-down!
