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Enterprise Rent-A-Car


3143 Hillsborough Rd
Durham, NC 27705
Phone: (919) 309-1030
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Google Reviews

Photo of Tasha Parker Tasha Parker
Mar 24, 2022 3

the people in the office was okay.... cant say I got exceptional customer service but they nice. the car I got was a little dirty in the inside you can tell the washed the outside but the inside had not been clean well. Other than that it was fine.

Photo of Portia Taylor Portia Taylor
Mar 5, 2022 5

Pick up and drop off processes were very efficient. Everyone was friendly and knowledgeable, especially Maurice. 10/10! I recommend renting from here. 1000x better than rental companies at RDU.

Photo of Danielle Reid Danielle Reid
Feb 28, 2022 5

Lusita was amazing! This was the best customer service I have ever received at a car rental place! There were some disagreements with another employer there but she smooth it all out and made sure everything was taking care of plus more. I wish everyone had great customer service like her! I would definitely rent from here again only because of Lusita.

Photo of Shalise R Shalise R
Jan 25, 2022 5

Had a great experience here. I was helped immediately upon arrival, the employee walked me outside and we did all the paperwork right at the vehicle. The car was clean and in like new condition!! Will most certainly return in the future for rental needs.

Photo of Bijal Shah Bijal Shah
Jan 17, 2022 5

Hands down the best office and staff I’ve ever had the pleasure of renting from as far as any car rental service is concerned. Lusita and all her junior staff are the cream of the crop down to the guys who wash and maintain the cars!! This is the BEST enterprise location.

Photo of Tieara Brewer Tieara Brewer
Jan 13, 2022 5

Lucita (hopefully that’s how u spell it) has been awesome! she’s made this experience with enterprise as pleasant as could be!!! i was in a car wreck on 11/11 went to pick up my rental 11/12 & had the rental u til 01/12 (2 months) someone did a hit & run the first time so she switched me out in less than 5 mins i was back driving! everyone at this location is extremely nice & welcoming. what i love is she call u by your name not ma’am or sir. i’ll def return next time i need a rental. make sure u check them out.

Photo of Theodore Mebane Theodore Mebane
Jan 2, 2022 5

Agents we're very efficient in getting us upgraded and on our way with little delay. We are happy with our car rental experience.

Photo of Sherry Cannady Sherry Cannady
Dec 6, 2021 5

Wonderful customer service was very accessible to make any arrangements needed while getting my vehicle fixed.

Photo of L. Mayne L. Mayne
Oct 28, 2021 5

This rental service is much better than the Enterprise on Roxboro Road. Not only is this rental facility bigger but the selection of vehicles that they have for renters are amazing. I have used this enterprise rental location several times, where I have never had anything negative to say about the customer service or staff. From when you enter the building you are greeted very professionally and making sure that you are in a rental vehicle within A few minutes. The biggest heads up for me was making an online reservation and being able to pick up the rental and drive off within 15 minutes.

Photo of Christina B Christina B
Sep 16, 2021 3

Picking up the car was great! I believe Jamal was my person and he was a great help when I first received the vehicle. Well I did a courtesy call to Enterprise to let them know I would be dropping the car at the collision place as my car was ready. He(Jamal) was rude, sounded like he didnt wanted to be at work and that I was bothering him. The first thing he said to me was "what happened to the car"....which was absolutely nothing. I thought we had a great rapport the first time so I wanted to keep that going. I guess not! I'm big on customer service and he definitely did not deliver

Photo of A J A J
Oct 8, 2021 5

Awesome service! Very happy, the manager was very understanding and helped me even though he didn't have too. He went above and beyond my expectations. Go here for your rental car needs.

Photo of Bob Brown Bob Brown
Oct 14, 2021 3

In all my years of using Enterprise, I have never had to wait for 50 minutes for a vehicle to be ready. Seems this location overbooked and did not have the staff on hand to process the returned cars in time for the upcoming rentals. The lobby was full with others awaiting a vehicle. I guess using a local rental place this kind of thing probably happens more often. Also, please inform your staff that masks work better when the mouth AND nose are covered.

Photo of Janet Williams Janet Williams
Sep 13, 2021 5

It was so nice for someone to actually bring me the car and not having to go and pickup myself. I enjoyed it and very nice customer service.

Photo of Sexy Trinny Sexy Trinny
Jul 20, 2021 5

Highly recommend this location. The associates went above and beyond the call of duty.

Photo of Marva Dennison Marva Dennison
Aug 29, 2021 5

Durham has great customer service and they have helped me with any vehicle i needed

Photo of dawn wilson dawn wilson
May 4, 2021 4

Great car ( Toyota Camry), awesome on gas and was a smooth ride! Why I didn’t give Enterprise the final star...$367? Wow 😳!! I knew it going to be pricey but wow! So instead of me paying that price again, I bought (hybrid). If I can pay that cost for one week of rental, I am able cover my new car along with cheaper payments. I actually am going to give Enterprise their 5th 🌟 Thanks Enterprise!

Photo of Howard T. Williams Howard T. Williams
Apr 16, 2021 4

Enterprise picked me up from the collision shop and presented me with a car. Even with insurance coverage, my selections were limited. The car rode smooth and reliable, the seats looked a mess. I didn't want to sit on them without a cover. Drop off, return went well. I dropped the rental off at the collision center.

Photo of Kedra J Culver Kedra J Culver
Mar 18, 2021 4

Although they didn't have the vehicle I requested(the reason for the 4 stars)....I was still very happy. I was given a discount so I was good! Staff very Friendly!!!! Briona and Kedric provided top notch service!

Photo of JA AL JA AL
Feb 15, 2021 3

Staff is great, this location continues to lack in maintenance of vehicles. I rent at least once a month at this location because of the convenience of location

Photo of Madhav Swaminathan Madhav Swaminathan
Feb 18, 2021 4

The staff are outstanding. I have had a great experience each time. The car, however, left much to be desired. I drove in the rain and at night, and the wipers were terrible and headlights inadequate. I wish it was a better maintained car with appropriate headlights

Photo of Inga Gentile Inga Gentile
Jan 25, 2021 3

Car was dirty. The outside was dirty but I told them that was fine as long as inside was clean. The inside was dirty too😒

Photo of Ernest H. Johnson Ernest H. Johnson
Nov 23, 2020 5

The checkin and checkout service was great. I really like how the person working with me fully examined the car before I checked out. Any questions I had were answered in a polite and courteous manner. The car was exceptional and since a compact was not available, I was offered a car in another class with no additional cost. At checkin, I needed to make arrangements for a ride home, and I was surprised that this service was provided. The driver was outstanding!

Photo of Deborah Jackson Deborah Jackson
Sep 3, 2020 5

THIS Enterprise Location is the BEST EVER!!! I had sworn off using an Enterprise facility again, UNTIL I did business with this one. They are GREAT, especially Marquavius (sp.)! However , everyone at this facility is most professional and focus on servicing the needs of the customer. They are great! I'll only use this location!

Photo of Sandra Henderson Sandra Henderson
Oct 7, 2020 5

I love Enterprise, the staff is always professional and nice. Everyone always helpful whether it's in person or over the phone. I love Enterprise, the only car rental company that shows you you are important to them ❤️

Photo of Kylie Colson Kylie Colson
Sep 14, 2020 5

Picked up a vehicle today as I was involved in an accident and mine is being fixed. The staff was super helpful, especially Kimothy who was super nice, very professional, and made the whole experience much easier and faster than I had expected. Great team at this Enterprise! Also they had my same vehicle to rent while mine was being fixed which was great!

Photo of Deborah Jackson Deborah Jackson
Sep 3, 2020 5

THIS Enterprise Location is the BEST EVER!!! I had sworn off using an Enterprise facility again, UNTIL I did business with this one. They are GREAT, especially Marquavius (sp.)! However , everyone at this facility is most professional and focus on servicing the needs of the customer. They are great! I'll only use this location!

Photo of Gary Crispens Gary Crispens
Aug 28, 2020 4

This is a first class car rental location in Durham NC with excellent employees who know what they are doing and they do it very well. It was easy to make a reservation and the van was ready when I arrived. They use iPads in hand to check you in and out FAST and email the receipt to you for a paperless experience. My only complaint is the $37 per day rental rate was actually over $42 a day when all of the hidden taxes were added. I wish this would have been explained up front rather than having to call and ask questions regarding the charges when I reviewed my emailed receipt the next day.

Photo of Tanisha Massey Tanisha Massey
Sep 10, 2020 3

Although the car drove very well, with absolutely no complications, and the young lady who helped me was amazing, I called and forewarned the staff I would be late to pick up the car and they modified my reservation. Once I got there, I noticed 5 staff members working, no one waiting ahead of me, I still waitied about 30mins for my car. Once I went out to look over the car, I noticed the car had been rinsed, but not washed; and the windshield was filthy! I asked for it for be cleaned again, and they did... But the window looked like it was wiped with a dry towel (smudges everywhere!)

Photo of Tyrone Moore Tyrone Moore
Aug 13, 2020 3

It was not a good one this time. Unfortunately, I was not able to get the vehicle I reserved because there was a hole in the tire. I was told it would take one hour and a half before it could be fixed. They had a vehicle that was a downgrade, but I needed the one I reserved for the space. I accepted the downgrade and wished I didn't. This vehicle does not accommodate us. I will never do anything like this again. I must say that Tony did a wonderful job at customer service. He did all he could, but our family really needed the vehicle we reserved. And we could not wait that long before having to get on the road.

Photo of Audrey Garris Audrey Garris
Jul 31, 2020 5

I was pleased with Enterprise Rent-A-Car. They were working hard in the blistering heat (wearing black uniforms) to serve folks quickly. Kimothy walked me through the process politely and was such a genuine young man. Within a day it was clear that a previous renter had smoked in the car and I called to ask about an exchange. Rachel and Kimothy were on it - and helped me find a great (slightly upgraded) car. The entire experience was pleasant and professional.

Photo of Myra McGhee-Pittman Myra McGhee-Pittman
Jul 22, 2020 5

The reservation process online and car pickup was easy and quick! I loved the car options and the customer service was amazing. Just concerned that I wasn’t able to apply previous points during registration or at the location.

Photo of Kathryn C Kathryn C
Jun 4, 2020 5

LOVE this location and the employees here. Super accommodating! Quick in and out AND awesome selection of vehicles. Thanks for being fantastic y'all! Update: used them again and they picked me up. Everything was seamless. I love my rental! Maresa was SO amazing! Thank you!

Photo of Peter Peter
Nov 3, 2016 5

Staff are great and the manager is really nice. Pick ups are nice too.

Photo of Ray Kab Ray Kab
Feb 27, 2020 5

I always have a pleasant experience renting a car at the Hillsborough Road location of Enterprise Rent-A-Car in Durham, NC. The staff are very polite & courteous, and I’ve always been treated with dignity & respect. Last Friday, February 21, I was assisted by Eric Norman in selecting a car that I wanted. He gave me suggestions in a respectful way, but respected what I’ve chosen. Thank you Enterprise for employing warm, friendly and funny people like Eric Norman. I will always recommend Enterprise to family & friends.

Photo of Director Antonya King-Limmitt Director Antonya King-Limmitt
Feb 17, 2020 5

Rachel has really great customer skills. I called in today to extend my rental and she was very patient with me. I appreciate her kindness and her great customer service skills. This positive experience has ensure my loyalty to come back. Thanks Rachel! You’re awesome 😎

Photo of Antonya King Antonya King
Feb 26, 2020 5

This is the second time I rented from this location and the rep Dante assisted me both times. He displayed great professionalism and communication skills. It was not a long process and because of his great customer service skills I will definitely continue to rent from this location. Please keep up the great work Dante!!! You’re awesome and I appreciate your help.

Photo of Scott Brinkerhoff Scott Brinkerhoff
Jan 16, 2020 5

They meet you in the parking lot before you even get to the door, and then give you exactly (or better) what you signed up for. No pressure to add other things - really appreciate this. Integrity too - they called afterwards to return money I'd dropped under the seat. Best price coupled with excellent service - highly recommend!

Photo of Katie Culhane Katie Culhane
Dec 22, 2019 5

LOVE this location and the employees here. Super accommodating! Quick in and out AND awesome selection of vehicles. Thanks for being fantastic y'all!

Photo of Tasherra Davenport Tasherra Davenport
Dec 31, 2019 5

Always greeted with smiling faces! Everyone’s always ready to assist you! In and out services quick and easy! Cars are super clean and they offer the next size up for a small fee.

Photo of rob marks rob marks
Dec 9, 2019 5

My car was hit, and I rented from Enterprise on Hillsborough Rd, Durham NC. Everyone was really happy and helpful. It was a nice atmosphere to come into after an accident. I made the car reservation at 3p and picked up the car at 4p. They originally had me in a minivan, but were nice enough to swap it out for a Charger at no extra cost. When I brought the car back 39 days later, they showed real concern over how long the repair took. The employees were helpful and kind. Thank you!!

Photo of phillip fuller phillip fuller
Oct 3, 2019 5

Came in on a busy afternoon, did not have a reservation, the Manager Tony Creecy still acknowledges me even though every was with guest. Got me into a nice car and had me on my way. Very professional crew, great service. Thanks guys!

Photo of Joel Mosier Joel Mosier
Jul 26, 2019 5

I wad very pleased with my latest Enterprise car rental. Easy in and easy out. The car ride and drive for the 10 days was enjoyable. I recommend Enterprise to my friends and family. Will continue to use this car rental agency.

Photo of Patricia Miller Patricia Miller
Aug 14, 2019 5

I had a great experience with Enterprise Rental. They were professionals and went above and beyond to make sure I got a vehicle and a pleasant trip. It made me not worry and knowing they were there to support me. I highly recommend this location and team to everyone.

Photo of Tameson Darden Tameson Darden
Jun 25, 2019 5

I have rented through Enterprise many times. Renting through the on-line service is so easy. Then, when pick up your rental everything goes smoothly.

Photo of Daryl Clayton Daryl Clayton
Jan 9, 2019 5

Had a great experience with Enterprise on Hillsborough Rd in Durham. The car was waiting for pickup when I got there; it had been washed and had a half tank of gas. I had checked with Budget and their price couldn't match Enterprise, also. I had to use the rental car one day longer than expected, and had no problem with doing so. Great service. Would recommend this business.

Photo of Fred Matt Fred Matt
Mar 27, 2019 5

Thanks very much to agent Anthony in assisting with a rental. I arrived late but was still afforded a choice of vehicles, and allowed to leave my own vehicle at the lot during the rental period. Very pleasant and professional presentation. Thank you

Photo of Shannon Kimble Shannon Kimble
Apr 9, 2019 5

I always reserve online. The customer service is excellent. The manager at the Durham NC Hillsborough Rd location is Anthony, he has a great team. Jazzmyn is the person that helped me this time. She explained everything and was very patient. Sometimes they are busy, just be patient that’s because people like this location. I like everyone there I would recommend this location.

Photo of Lakeisha Gilmore Lakeisha Gilmore
Apr 27, 2019 5

I enjoyed the service and Mario was a great help in getting the rental i needed and explaining everything. Also i love that they pick you up and drop you off home. The assistant manager Kelvin was very helpful with getting my rental extended and not having to stress over paying a huge charge.

Photo of Darryl Russell Darryl Russell
May 23, 2022 5

Great rental car company. I typically go to Enterprise to get my cars they never disappoint. The staff is polite and courteous and quick. I’m thankful for the experiences I have with this company. I highly recommend this company for a rental car.

Photo of Sandra Nobles Sandra Nobles
May 31, 2022 5

Finally, I received the best service of Enterprise. Got the car which fit the category (full size). I felt safe in the car.

Photo of Keta Mciver Keta Mciver
Jun 2, 2022 5

The staff is always polite and service is very quick. I am literally driving away in my rental within 5-10 mins. The atmosphere in the business is inviting.

Photo of Summeran Summeran Summeran Summeran
Jun 2, 2022 4

Good service. patient while I made my decision, and fast. I appreciate the rental experience at this location.

Photo of Scott Jablonski Scott Jablonski
Jun 8, 2022 4

It was a quick and painless rental. I felt like I got good customer service. The only drawback was the cleaner they used on the inside. It bothered my eyes all day.

Photo of Vincent Samuels Vincent Samuels
Jun 14, 2022 5

The experience was great. I enjoyed the service, the car and the time I had to use it. I have used Enterprise before on several occasions and have never been disappointed. I have bought a car from them. The car was clean, nice and worry free. I will use them again and recommend family and friends to use them.

Photo of Sujeetha Sujeetha
Jun 27, 2022 5

I rented out a mid-size car and my experience renting at this location was excellent. Raynelle was very kind, friendly, knowledgeable and assisted me through the entire process and it went very smooth. Raynelle and all the members of the team answered all my questions and made it easy. Excellent customer service. Overall it was a great renting experience which also included a pick-up and drop-off which was super convenient. I highly recommend renting at this location.

Photo of Terry Van Hoose Terry Van Hoose
Jul 20, 2022 5

Recently rented a vehicle from Durham branch on Hillsborough Rd and couldn't have been more pleased with the experience. All of the people working there were friendly and knowledgeable. So refreshing to see customer service taken so seriously. Good job to everyone working at the branch, the car worked fine and was spotless inside. Your efforts are noticed and appreciated.

Aug 10, 2022 5

They are awesome, I had rented at budget car rental but last minute I called to make sure everything was ready for the next day when I was scheduled to pick it up. They said that they didn't have a car that I can rent out and didn't even give me a call at enterprise I was able to get a car reserved that same day and it was a great ride thank you all for saving the day.

Photo of Perry Tankard Perry Tankard
Aug 3, 2022 5

Very Good service. The Rental Agents were good. Gave me a Free upgrade as well as AARP Discount (65 Years old). Will defiantly rent again.

Photo of Clorie Carnegie Clorie Carnegie
Aug 15, 2022 5

Very professional, knowledgeable, and courteous. Everyone l encountered was nothing but pleasant. I have nothing bad to say about Enterprise. Keep up the good work!!!