No issues. I had to wait a little bit for the detailing to get done when I went to pick up my rental, but the attendant was very nice and professional. I had to change my drop off time several times due to the garage not knowing when my car would be done, and it was very easy to change when I wanted to drop the rental back off to Enterprise. They even have a shuttle from the garage where my car was worked on and Enterprise. And I could just leave the rental at the garage and they came to pick it up. I had to leave a deposit for when I thought I was going to have the rental for several more days, and, since I dropped the rental off early, Enterprise refunded me for all of the extra days I didn’t use, no questions asked. Would use them again.
Aug 30, 2023
My entire experience with Enterprise staff was excellent. I didn't know what to expect with all of my transaction going through my insurance carrier but the Enterprise staff kept me informed through the entire process. Agents reached out prior to my appointment with the repair shop. This was so important because until that conversation I had no clue how the process would work.
Maurice was prompt and accommodating when dropping off my rental. And was also very thoughtful when referring me to the car purchasing department when the status of my claim changed. I appreciated Matt reaching out to let me know that their sales department was ready to help in anyway they could. Great customer service is hard to come by these days which is why I was so thankful during this stressful situation the Enterprise Rent A Car staff provided such great service.
Aug 29, 2023
Always very nice customer service. The best service has been provided by Imari and Maurice. It gives me pleasure to pick up a rental and they are working. They always make sure that I am comfortable with my rental and provide answers to my questions about the car that I am renting. They keep me coming back.
Aug 29, 2023
I book through a third party rental car agency. They still took care of me from the time I walked in and out and the same as when I returned. No miscommunication, polite, and well mannered staff. Just rented a compact car(Nissan Sentra) 8/25-8/28.
Aug 7, 2023
This location is OUTSTANDING the entire Enterprise team is so friendly, helpful, and really well-informed.. I only remember Kevin's name but there were a couple of other staff members who helped me also, all GREAT. I have done insurance-related rentals, business and personal rentals.. no issues with anything. Thank you
Aug 1, 2023
Big shout out to Imari Parson, the Assistant Branch Manager, who was able to get me into a car within just 10 minutes of my walking into the shop -- and that was without a reservation or even a heads up that I was coming! She saved my day.
Aug 1, 2023
The Customer Service has always been incredible. You can tell they try. They have always responded to any concerns. I WOULD give them a 2 or 3 star on vehicle selection though.
I've used this location several times over the past years. I always reserve a 'Full-Size' car, but they never seem to have one. Yes they offer a free upgrade to an SUV. HOWEVER, a mid-sized SUV or CUV is NOT Full-Size.
This last time, I went past their free upgrade and paid the difference for a premium vehicle upgrade. LOVED it. What I didn't account for was its need for Premium fuel. LOL
Recently, my travel club offered greater discounts with other rental companies. I stuck w/ Enterprise though. Truly, other than selection, I keep returning because of the staff!
Jul 18, 2023
My car was hit and it had to go to the body shop. Enterprise came to the body shop and picked me up. They took me back to their place where I signed the contract. They let me pick the car I wanted to drive and made the experience very pleasant. When I picked my car up I was able to leave the Enterprise car at the body shop and they came and got it.
Jul 14, 2023
Enterprise Rent A Car in Durham NC, off Hillsborough Rd. Have had multiple experiences with them. Staff is great! Never a minutes trouble with them. It’s why I’ll keep going back when needed.
Jun 30, 2023
Mauris and Kevin , were very polite and puntual. We rented the car out and came home to find out that there wasnt enough room for luggage. We called them to explain our concern and they immediently helped us out and the service was great. I reccomend this place, you wont be disappointed.
Mar 22, 2023
Clean, safe Subaru ready on time. Staff was friendly and efficient. Gave a very good (and quick) orientation to the car's features (navigation system and safety features). This is my second time to use this Enterprise store (in Durham, NC on Hillsborough Rd) and will use again and highly recommend!
Jan 3, 2023
I rented a car at the Hillsborough Rd location over the holiday. I frequently rent cars from this location because the service is always spot on. I’ve never waited more than 10 minutes for assistance, I was greeted when I walked in the door by more than one staff member, and all staff members were professional, attentive and friendly. Maurice provided outstanding customer service. He was very polite and was clear and concise when explaining the rental contract. Enterprise continues to excel at providing great customer service and is always my first choice for car rental.
Dec 18, 2022
Excellent experience today!
I need a rental while my car is being repaired and I had a reservation for this morning. Kevin was professional, helpful, friendly and kind. The whole process took less than 15 minutes, wow! Thank you Kevin for making this experience easy and stress free. Happy holidays!
Nov 2, 2022
The Durham, NC Enterprise Rental location on Hillsborough Road had exceptionally polite employees to work with. The van was ready and clean and check out process was fully electronic and quick. The young man checking us out made us fully aware of the tire pressure sensor failure so that it would not be a concern. Would highly recommend this location.