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Durham Marriott City Center

4.3

201 Foster St
Durham, NC 27701
Phone: (919) 768-6000
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Google Reviews

Photo of Austin Finlinson Austin Finlinson
Jan 10, 2020 4

Update: Eventually reached their accounting department. Said it was a charge for a no-show a few days later for a reservation I had no documentation on. Earlier, it was claimed to be a 'standard hold on funds in case I charged something to my card' Not sure how this 'mistake' happened, but they are returning the funds. Watch your card statements. ------------------ My card was charged an extra $169 above what was quoted in my bill for a weekend stay months ago. Have still not had this resolved, or received a clear answer as to why despite having called multiple times.

Photo of Tracie Lowe Tracie Lowe
Dec 15, 2019 5

Room was very clean, comfy bed. Service was always good, both front desk, concierge and housekeeping. Lots of charging areas and amenities. Lovely breakfast this morning. Would absolutely stay again!

Photo of Alzira Lampropoulos Alzira Lampropoulos
Nov 29, 2019 4

Perfect corner room. And Lisa in the Lounge is very friendly (Morning Hostess). But I don't like the glass door to my room's bathroom :(

Photo of Ramesh S Ramesh S
Dec 3, 2019 5

I have attended a Conference called “Clojure Conj” here. It’s a good auditorium. There were sessions common to all, and some of them could be chosen by the people, because the whole hall was split into 2 and there were two sessions at same time. The acoustics were good. Light was optimized. Only problem that I saw was the noise made by opening and closing of doors during speeches. It was brought up during the conference.

Photo of Mario Scott Mario Scott
Oct 14, 2019 5

Use the Marriott City Center for a block of rooms for my wedding. The process was easy to set up and the terms were fair. We had a block of 20 rooms and had no issues with the rooms during the weekend.

Photo of Mitzi Hansen Mitzi Hansen
Aug 16, 2019 5

Clean rooms, great amenities. They had a small workout room and club house.The staff was knowledgeable and friendly. Cute area to walk around.

Photo of Ivy Smith Ivy Smith
Aug 11, 2019 4

The service was great, every single person - reception, bartender, valet, bellhop. A+ service! The room was comfortable, and we enjoyed having a corner one. We didn’t anticipate how low all the furniture would be, though. It’s something to consider, when you have a small child, since it means you can’t put anything on any of the surfaces. So we had to leave our suitcase on the bathroom counter the entire time, and it made me nervous for the TV. There were even wine glasses about a foot off the ground in a cubby on the TV stand - yikes! There are stains around the shower drain, but everything looks clean otherwise; I didn’t feel comfortable giving our kid a bath, though; again, just something to consider if you have young kids with you. There is no parking on-site - it’s valet only, $18/night. Since it’s our first time to Durham, this was surprising, but driving around, I can see there’s really a shortage of parking all around, and it’s best to just walk anyway. MAYBE this was listed when we booked through a third party site, but my husband didn’t see it, so I won’t dock them for this.

Photo of josh M josh M
Sep 28, 2019 5

This place was immaculate. Great area for our conference and an awesome jazz band on Thursday night. Not sure if the band is common place or not, but was enjoyable!

Photo of Keith Moody Keith Moody
Oct 7, 2019 5

The staff was extremely great! The hotel was very well maintained, nice and clean. I got great dining advice from the hotel's bellman. Plus, the Marriott Members lounge had a really nice snack area...great added touch. Having the conference center being attached was extremely beneficial.

Photo of Randall Medlin Randall Medlin
Jun 22, 2019 5

Good room, good rates, great location

Photo of Prashant Batra Prashant Batra
Jun 25, 2019 4

Standard Marriott accommodation, with larger rooms and a great downtown location. You walk down and you walk into the main Street with great restaurants, bars and just a great vibe. The elevators are too slow, so I just walked down through stairs most of the time. Average restaurant, decent service and standard stuff you expect on any Marriott.

Photo of Carl Carl
Jun 6, 2019 3

Very friendly staff all around from restauraunt/bar, valet, front desk etc. Rooms are just ok. Bathrooms are old, rooms are old, but they are renovating so might get better. Parking is terrible in downtown but great place if you want to walk to the many restaurants in downtown or if you are going to convention center.

Photo of chris mitchell chris mitchell
Jun 5, 2019 5

Excellent hotel. Bar, lounge and restaurant are down in the lobby serving all your immediate needs at convenience and comfort. Had a great lunch after checking in. Room service breakfast was fantastic. The rooms are extremely clean even with the building being under construction, no dust in the bathroom vents which are commonly overlooked and a basis of over cleanliness in my opinion. The views on the upper floors overlook downtown and the industrial zone. There is no parking on the premises but there is a cheap parking garage across the street from the convention side entrance, was only $7 for an overnight. The hotel itself is pretty centrally located, everything is in walking distance and if over indulged in the festivities all you have to do is look for the tallest building to find your way back. There is also a theatre on the backside of the hotel. All staff was very friendly and professional in all aspects. The young guy that checked me in was sure to hit all the extra selling points of the hotel and ammenities, even if you dont bite it shows theyre good at their job.

Photo of Nobie Thrasher Nobie Thrasher
Apr 13, 2019 5

Had great stay. Rooms clean, customer service staff professional and friendly. They have bee. Renovating rooms and hotels, looks nice

Photo of Gina Wright Gina Wright
Feb 28, 2019 5

Location, Location, Location! So much going on all within walking distance of the hotel! Beautiful Hotel, Very Clean Rooms, Great little breakfast Restaurant in the lobby. Super friendly staff. Highly Recommend!

Photo of KIA Graves KIA Graves
Jun 3, 2019 5

The best place for conventions and events. The staff is really nice as well. See you guys at the next one!!

Photo of mark rowe mark rowe
Mar 3, 2022 3

The hotel it’s self is lovely, newly remodeled. Concierge lounge was decently stocked compared to a lot of places since COVID. Staff was friendly and accommodating. The room we were in was clearly partially remodeled but you could see the corners that were cut. We had a corner room and the windows were dirty on the inside which there isn’t a lot that can be immediately done about but the whole point of the corner room is the windows. The bathroom had a new sink and mirrror but they kept the old floors and bathtub which I knew before checking in but don’t care for. The shower curtains freak me out personally and I’m 6’3 and taller than the shower head in these older hotel bathtub/showers. I’m sure the suits and upper floor bathrooms were completed though and it was the only room available I believe. My biggest problem, house keeping. My father is platinum elite and stepfather is ambassador elite both of which include 4pm check out. By 4pm housekeeping came 3 times, coming the first time at 8:30 and just walking in while we were asleep. That’s 3 & 1/2 hours before regular checkout. Another thing that bothered me was the fact that it’s valet parking only at $20. If I have no other option than to valet park then that should be included in the rate, and not everyone wants a stranger driving their car.

Photo of Karen Johnson Karen Johnson
Mar 18, 2022 5

My stay at the Durham Marriott City Center was excellent due to the fantastic customer service I received from Jazz, Brittany, Josh and Kaitlynn! We were there for a dance competition and the hotel was completely booked. Despite the large number of guests present, the staff mentioned above were polite and professional at all times. They went above and beyond to ensure every guests' needs were met. They are an invaluable asset to Marriott. The room was also very nice and clean. We enjoyed eating at the hotel and socializing at the bar. I will not hesitate to stay at this location again. The accommodations were great but the customer service was outstanding. Thank you, Jazz, Brittany, Josh and Kaitlynn!

Photo of Ronald Baxter Ronald Baxter
Feb 6, 2022 5

I have been hearing about the chef at the Marriott as the best kept secret in Durham. With the unfortunate closing of a popular bbq house in Durham I happened across the hotel as an option. My whole family sang songs of praises. The food was hot and completely played the taste buds tune. My hats off to the chef.

Photo of Ann Maeder Ann Maeder
Jan 28, 2022 4

We had a lovely stay. Very clean and the beds were ridiculously comfortable. The bartender was phenomenal. All the staff there was so kind. They had great beer choices on tap and the food was exceptional. Unfortunately, the weekend we were there their furnace was down. Therefore, we were quite cold all weekend. That's the only reason I can't give it the five stars.

Photo of Ronald Baxter Ronald Baxter
Jan 15, 2022 5

I have been hearing about the chef at the Marriott as the best kept secret in Durham. With the unfortunate closing of a popular bbq house in Durham I happened across the hotel as an option. My whole family sang songs of praises. The food was hot and completely played the taste buds tune. My hats off to the chef

Photo of Steve Wells Steve Wells
Jan 6, 2022 5

This is one of the best Marriott properties I have stayed at around the world. The staff is friendly and very nice. The lounge is very well setup and one of the better more spacious lounges I have been at. The hotel is located in the heart of Downtown and so many shops, restaurants and bars are all in walking distance. Compared to other hotels in the area, this is an absolute gem that mixes updated rooms, great views with modern amenities and a mix of high-end hospitality that is more than just a cool concept. The management here is first rate. There is no better place to stay when visiting the area if you want to walk to world class restaurants and bars and be back in your hotel in 5 minutes.

Photo of Tiffany Williams Tiffany Williams
Dec 11, 2021 5

The front desk staff was great. I don't like soft pillows but I slept great. I would stay again.

Photo of Khasiba Yousef Al Sulaiti Khasiba Yousef Al Sulaiti
Dec 4, 2021 5

I came with my family for medical treatment in Duke Hospital, stayed here for 6 weeks. The hotel location was superb, everything was a walking distance. Giant Christmas on the side yard and many groceries, restaurants, pharmacies and gifts shops are close by. I have to say “Ms. Kristine Encarnacion, Director of Sales” was our guardian angel during this whole stay. She even surprised us with a spiritual Soulku bracelet and a lovely Journal. Thank you Ms. Kristine for the lovely gesture and my thanks goes to each and every DMCC team member.

Photo of Ali Johnson Ali Johnson
Nov 13, 2021 3

Wasn't too impressed with my stay here. Our floor smelled like mildew. Had staff tell us that someone had over filled a bathtub which is why carpet on our floor was wet. On the upside the lobby area was nice and clean. The valet was super nice and respectful.

Photo of Ana Tovar Ana Tovar
Oct 6, 2021 5

Excellent location in downtown Durham. Friendly, accommodating, helpful and friendly staff. Clean bathrooms, cloud level comfy beds and pillows, nice sober decoration. Everything about this hotel is great. "I approve this message".

Photo of Mandy Wyatt Mandy Wyatt
Jul 24, 2021 5

This wonderful establishment was amazing. I accidentally got dropped off at the wrong Marriott location in Durham. The front desk clerk was very understanding and helpful. He asked Ronnie Taylor to please take me to the other Durham location in the Marriot van. Ronnie tried to start the van, but it would not start. Ronnie then took me in his personal vehicle to my hotel location. Thank you both from the bottom of my heart. Thank you so very much Ronnie Taylor and kind front desk clerk (I wish I would have gotten your name) for going above and beyond the call of duty.

Photo of Tiffany reviews Tiffany reviews
Sep 12, 2021 5

Excellent stay at this hotel. Valet man Raymond, front desk assistant Brittney and female bar tender (I didn’t get her name I’m sorry) we’re the nicest sweetest people I’ve ever come across. Thank you for your exceptional service

Photo of Leslie Wilson Leslie Wilson
Jul 11, 2021 4

Convenient, great staff. Problem is parking. The hotel lot is across the street, tucked into an alley, and no fence. You unload at the door, find the lot, use your room key to open the gate (kiosk for access is awkwardly located since the lot is an afterthought), then park and walk through an alley to the hotel. Also, while the hotel is reopening, no dining. Very light "Breakfast to go," for which you pay.

Photo of Michelle Pajibo Michelle Pajibo
Jun 30, 2021 4

The staff was friendly and helpful. I loved the bar in the lobby and the bartender was kind as I took way too long to decide on a drink. The room was clean and we had a great view of the downtown area from our room window. Be aware that they charge $10 a night for parking. I was not told when I booked or at check in. There is free parking on the street after 5.

Photo of Jason Piotrowski Jason Piotrowski
Jun 12, 2021 3

Cool location, but this hotel is a bit run down and lacking in services. Probably used to be nice when it was first built. 8th floor smells like it was doused in urine.

Photo of kevin Kelly kevin Kelly
May 29, 2021 5

The place is awesome great staff really nice updates rooms. Visit the bar 🍸 Wayne is great a good guy when the Mclub opens back up wow

Photo of Samuel Johnson Samuel Johnson
Jun 7, 2021 3

Was in town for a funeral. Wanting to make the trip as pleasant as I could for my wife, I decided to pay extra to stay here due to you having breakfast and room service. Not one place says otherwise. I get here and not only do they not have the kind of room I booked, but the restaurant is closed. So no breakfast or room service. I am extremely disappointed by this since it's THE reason I picked this hotel.

Photo of Adrienne Tegreeny Adrienne Tegreeny
Jun 6, 2021 4

We stayed here in May and had a nice experience. Front desk employees were great. The bathroom looked a little old but clean. The room was comfortable and the location was perfect. I would definitely stay here again.

Photo of Lori Rose Lori Rose
May 17, 2021 5

Family friendly! Front desk staff is awesome! Mr. Ruben Vera helped us set up to stream the Duke Law School graduation on the big screen in the lobby so our whole family could watch together (COVID limits on in person attendance). Another family even joined us to watch their daughter. We really appreciated everything he did to make everyone feel welcomed and at home.

Photo of Eather Henry Eather Henry
May 14, 2021 5

Clean rooms. Nice employees in the center of town.

Photo of Mary Buchanan Mary Buchanan
May 1, 2021 5

Everything was excellent, But what really made our stay was The excellent customer service from Brittany. I had a hard time trying to book through hotels.com and so I called the hotel and spoke with her and she got everything taken care of and even got us a reduced rate for our stay that same night. Next time I will just call the hotel from the beginning like my fiancé recommended lol.

Photo of Nicole Ventour Nicole Ventour
Dec 11, 2020 4

Have to walk to parking section which isn't on premises. Otherwise, great location, customer service, and beautiful rooms.

Photo of Debbie Anderson Debbie Anderson
Oct 27, 2020 3

Not as nice as recommended, empty. Room needed more attention before guest, arrived. Bed was comfortable, but will not stay here again or recommend.

Photo of Austin Finlinson Austin Finlinson
Jan 10, 2020 4

Update: Eventually reached their accounting department. Said it was a charge for a no-show a few days later for a reservation I had no documentation on. Earlier, it was claimed to be a 'standard hold on funds in case I charged something to my card' Not sure how this 'mistake' happened, but they are returning the funds. Watch your card statements. ------------------ My card was charged an extra $169 above what was quoted in my bill for a weekend stay months ago. Have still not had this resolved, or received a clear answer as to why despite having called multiple times.

Photo of Paul Staney Paul Staney
Mar 9, 2020 4

Friendly staff .nice hotel great beads. Needs some updates close to restaurants

Photo of Andrew Castillo Andrew Castillo
Feb 25, 2020 5

Nice hotel in the heart of Durham. The room was a little small and noisy, but the breakfast was decent.

Photo of Brandon Bartell Brandon Bartell
Aug 10, 2020 5

We made a wedding block at the Durham Marriott. They were extremely easy to work with. Unfortunately we had to cancel the wedding due to COVID-19. One email and they were able to cancel all the room blocks and notify the guests. Couldn't ask for better service.

Photo of catherine solomon catherine solomon
Jul 13, 2020 3

The rooms were good.

Photo of Meghan Lacienski Meghan Lacienski
Feb 17, 2020 5

Well-appointed room, excellent service, free public parking nearby on weekends, 5 minutes from The Carolina Theater/good food/shopping. Will definitely stay again!

Photo of Sasha Lubkin Sasha Lubkin
May 22, 2022 5

The room was beautifully decorated and had a nice view. All outlets we tried worked. But there were some areas on the outer wall that appeared to have been water damaged and just painted over. Shower pressure was great and water was hot but tub drained slowly so by the end of a shower there were a couple inches of water. We didn't stay long enough for housekeeping to be needed but the personnel we interacted with were all very friendly. The lobby had a lot of comfortable seating areas and many had charging stations, which was very convenient.

Photo of Daniel Carroll Daniel Carroll
May 11, 2022 5

I cannot say enough about the staff and the quality of this hotel! From the moment we drove up and were greeted by the valet service…to the gracious reception at check in…to the cookies and fruit that greeted us when we returned from the concert (special shout-out to Brittany 💖) for my birthday…it was perfect! Every hotel should strive to be like this one! We’ll be back soon!