I had an amazing experience at Durham Cycles and would recommend it to anyone with any type of cycling need. I went in and got a bike fit with the intention of buying a new bike. I met with Dave and had the most fun I have had making a purchase. He took me though the fit and explained everything that he was doing to help me understand the process in case I needed to make small tweaks on my own later on.
After the fit was done we sat at the computer and he walked me through multiple brands of bikes to help me find the stock geometry that would fit me best. He didn't push me to any particular brand (which was really nice) and he actually steered me away from certain brands because they would not meet my fit needs. It was so refreshing to work with someone who was honest and just wanted to help without pushing something on me whether it be a specific brand or a higher priced bike so they could make more money.
After spending some time with Dave and talking about what I was looking for we found a bike that fit great, was well under the price point that we had discussed, and met all of my needs. I was able to use the leftover money to purchase some shoes, pedals, helmet, and aerobars all of which were being sold in the store (at a competitive price when I compared to others online). They had my bike in stock but took a few days to assemble it and attach all the things I had purchased. Dave also setup the clips on my shoes to make sure they were the right fit for me (he ended up having to add a shim in to get them just right).
Dave (the store owner) was a friendly, professional who was genuinely concerned about his customers. His staff were also really cool (I spent a few minutes chatting with them before the fit got started). My only regret is that I wish I lived closer so that I could go there for my bike maintenance and gear purchases.
May 26, 2019
Loved it and the people here so much. They were super accommodating and accepting of my old bike. They explained up front what they’d do, how much it cost, when the bike would be done. I’m not taking my bike anywhere else.
Apr 19, 2019
Saw Dave at Durham Cycles. Could not have asked for a better fitting experience. Dave saw me as a unique individual, took the time to measure me and my bike extensively, taking into account my unique body shape. He kept tweaking until I felt great. Dave changed my riding comfort and gave me back the joy of cycling. HIGHLY recommend.
Jan 28, 2019
Fantastic shop, excellent and complete service, incredibly welcoming and knowledgeable. By far, the best shop for renting, asking questions, receiving service, and/or buying equipment.
Durham Cycles have met and serviced every need I have had during the past few years and done so with incredible quality. Often times, there are small details some shops forgo and rather skip servicing (ie some forget ferrules on cables, aligning tires with valve stems, or maintaining the personal feel of brake pull and cables.) Small, minute adjustments which take time but also make a huge difference) and the end result is having to fix or adjust these things on my own when I get home or make another trip back to the shop for them to fix it. Durham Cycles goes out of their way to make sure your bike is safe, reliable, and functions in the best way possible. The owner and mechanics do so with the utmost respect and make sure to notify you of any changes or suggestions they have and ask prior to performing the service. You walk out of the shop confident and more knowledgeable than before.
I stand by their service and community. If I have any questions or needs about bikes, cycling, and or the cycling community, I know DC will be able to help. It’ll be hard to go back to another shop anywhere else I move without comparing them to DC.
Apr 19, 2019
Patient and Informative: I went to this shop regarding the fitting of a non carried brand. I emailed the fitting coordinator and had always received a prompt response (even when I knew I might have been annoying with the questions). This shop could have upsold me or tried to dissuade my decision but instead supported the brand I wanted despite not carrying a completed build. I eventually used this shop to determine the proper size before I ordered. This was my first experience with a "fitting" and would absolutely go back for an adjustment. Every measurement was explained to me. I was impressed with the biomechanical knowledge needed for the fitting. I have been recommending this shop via word of mouth but decided I should write a post to further demonstrate my thanks on a great experience. I look forward to visiting again.
Jul 5, 2019
Definitely a bike shop that goes above and beyond. I needed to have my bike tuned up before going out of town and they were very up front about turnaround time, fixed everything I needed, and even did a little extra (after asking first, of course). They were very conscientious and understanding of the tight timeline we had and got me excited to take my bike back out on the road again :)
Jul 11, 2019
Dave and his team are so knowledgeable and friendly. Have gotten two bikes with them already and my next upgraded Felt will be from them too. Good selection of bikes, and Dave's fit has kept me comfortable and injury free. Whenever I have an issue with my bike or need a checkup Dave always takes care of me right away. Strongly recommend!