Name: Durham Cycles
Address: 756 Ninth St, Durham, NC, 27705, US
Telephone: (919) 251-8103

Visit Website

Phone: (919) 251-8103

Directions 4.8

Google Rating

4.8

Mel Peffers a year ago

Great gears! My e-bike had a flat and that’s the wheel I don’t muck with and leave it to professionals. They are experts! Same day fix and that has never happened for my bike needs at other shops since pre-COVID days. And this was a Sunday before their closing while they serviced another e-bike and several standard bike customers. They even talked to me on the phone to see if they could work my bike (I live in Raleigh) before driving all that way. Fabulous customer service and repairs at good prices. Definitely worth the drive.
高文宇 6 months ago

I am a long time customer and have only good things to day about Durham Cycles!
Especially helpful was the bike fit I got last August. I discussed my preferences with Dave and he adjusted my bike perfectly to my specific needs. Beyond adjusting my trusted bike to alleviate discomfort, he gave me some great advice on technique and prep that improved my riding to the point that I could spend 8 hours in the saddle while staying comfortable throughout. Much recommended!
Rustam Salman 3 years ago

Good value for money, a decent touring bike (propped up on its stand in this picture), and helpful advice from Brandon, who kindly put mountain SPD pedals on the bike for me. I highly recommend the out-and-back route on the American Tobacco Trail greenway; it was ~75km there-and-back, but you can choose to shorten it by returning at any point. The Peruvian chicken place over the road is great for replacing protein and carbs after a ride!
陳薇宇 3 months ago

I am extremely disappointed with my experience at Durham Cycles. When I brought the bike in yesterday, the staff member’s attitude was dismissive and unprofessional. I needed to briefly hand the bike over to the buyer, who was waiting for me, and I later returned to confirm the repair issues and ask questions.

Despite the fact that I stayed in contact with the buyer throughout the entire process, the staff member gave the buyer the impression that I was an irresponsible owner who had simply walked away from the situation. That was completely unfair and inaccurate. I had already called the shop that morning to explain that I would take responsibility for the repair cost because my priority was making sure the bike was properly repaired and safe to ride.

I was also initially told that the estimated cost would be around $120, but it later increased to $150 without any clear explanation of what had changed or why the additional charge was necessary. I understand that repair estimates can change after inspection, but customers should be clearly informed before the price increases.

The most upsetting part was being judged and misrepresented to another person when I had been communicating, following up, and trying to resolve the issue responsibly from the beginning. I expected transparent communication and respectful customer service, but unfortunately, that was not what I received.
Vvyn Veto 2 months ago

I've been going to Durham Cycles for years for all my bike repair and needs. They're knowledgeable, helpful and most of all honest. They don't recommend any service or thing I don't need!