So a couple years ago I was not living in Durham but stopped by Durham Cycles when visiting. At that time I overheard one of the staff explaining to a customer that they don't do a "one size fits all" tune-up and only charge for the work that needs to be done. Since that time, I've moved back to Durham and made Durham Cycles my go-to LBS. What they told that customer has proven to be true. They never try to "upsell" anything. Their customer service is excellent and turn around times are quick. In fact, the last two jobs they've done for me have been same day. By virtue of officially being old, I've visited a bunch of bike shops over the years... Durham Cycles is at the top of that list.
Geoff Vaughn
Nov 16, 2025
5
Best. Bike shop. Ever. Went in to look at mountain bikes with an idea of what I wanted. Dave spent a ton of time with me researching comparable bikes in my price range. He also took the time to fit me on exactly the right size. Steve and Leo spent time assisting us as well. They were all so helpful - and fun to chat up about biking! Can’t recommend Durham Cycles enough. Buy local!
G Hirschfield
Sep 19, 2025
5
Dave and Phil have kept my Triathlon bikes in optimal racing condition. Their bike mechanic skills are unmatched! And their customer oriented approach always exceeds expectations!
Amy Perez
Sep 13, 2025
5
We had an incredible experience here! Very knowledgeable and helpful staff. They can fit you for the right bike. I had my bike with me and they installed the accessories I purchased while I waited. 100% recommend!
SKAJ Best
Aug 15, 2025
5
I rarely write reviews but feel compelled to let everyone know that the customer service, attention to detail and quality of work at this shop is exceptional. They went above and beyond to make my Scott e-bike work after many frustrations with the battery not holding a charge and then shorting out the motor. Brandon in particular made sure I was updated on what was happening with the replacement parts and getting it fixed. Thank you!
Evan Grimes
Aug 11, 2025
5
Excellent shop. The team is so helpful and patient with customers and is genuinely enthused to help you figure out your bike needs. Did a fundamental fit with Dave and it was the best money I’ve ever put into a bike. So grateful for this shop!
Kristy Carver
Aug 2, 2025
5
Absolutely love Dave and the wonderful team here. We have purchased 5 bikes from them and the customer service is TOP NOTCH. Very knowledgeable and also willing to help with all your needs. Can’t recommend them enough!!!!
Mel Peffers
Jul 28, 2025
5
Great gears! My e-bike had a flat and that’s the wheel I don’t muck with and leave it to professionals. They are experts! Same day fix and that has never happened for my bike needs at other shops since pre-COVID days. And this was a Sunday before their closing while they serviced another e-bike and several standard bike customers. They even talked to me on the phone to see if they could work my bike (I live in Raleigh) before driving all that way. Fabulous customer service and repairs at good prices. Definitely worth the drive.
David Bradway
May 6, 2025
5
I had a bike fitting appointment with David, the owner, and he was very honest with me that my bike frame did not fit me well enough to properly do a fitting adjustment. He told me to look for a larger bike frame and didn’t try to sell em anything on the spot. He didn’t even take payment for the short evaluation he did. I appreciate his professionalism and candor. I will definitely go back for tune ups and accessories, or even a new bike in the future.
Chris
Apr 23, 2025
5
Durham Cycles is a fantastic bike shop! They're remarkably helpful, offer great customer service, their advice is spot on, and I will offer a special shout out to their mechanics (particularly Celia, who has helped me multiple times). I show up with the repair project that I have hit a wall on and they not only bring it across the finish line, they share their expertise and experience. When it comes to a great local bike shop, Durham Cycles is the shop.
Alex Harding
Mar 5, 2025
5
Great service! The owner, David, present me with several options to purchase a gravel bike that fit within my budget. I was able to test several Bikes and get fitted before purchasing the bike. This made me confident I was getting the best bike for me. David even dog sat my doggy while I went for test rides! I like that Durham Cycle carries multiple bike brand, all quality brands! Durham Cycle was recommended by a friend and I drove 45 miles to visit the shop on Main Street in Durham. Great location. Finally, I left my reading glasses at the store and David shipped them to me right away!
I would recommend Durham Cycle to anyone looking for a nice bike that fits their body and budget.
Carl Dornan
Feb 6, 2025
5
Best Customer Service I've ever received !!!! Unfortunately my bicycle frame broke over a weekend, a couple of weeks out from a race. I emailed the shop as they are an authorized dealer, and on a day the shop was closed I got a response from them to bring it in and they would take a look as soon as they could. I took the bike in as soon as they opened and within an hour the mechanic had called the manufacturer, looked into multiple solutions, and called me a couple of times to discuss. The professionalism, expertise, and speed in which they helped was unbelievable. I would highly recommend Durham Cycles to anyone, great folks there, I cannot speak highly enough of my experience.
stephen rickstrew
Feb 1, 2025
5
I rented an ebike from Durham Cycles and had a great time on the ATT .. they were very accommodating and helpful and really went above and beyond … The eBike was in excellent condition which enabled me to go for a long enjoyable and much needed ride ..
